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Hotel E Velasco

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Hotel E Velasco
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171 Reviews from our TripAdvisor Community

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Showing 77: English reviews
Lakeland, Florida
Reviewed 1 week ago

This is a beautiful old hotel right in the center of town. We went there for lunch, but discovered a couple of great services they offer there. They change money at the going exchange rate, right at the big desk straight ahead in the lobby. Also, there is a great, though small, gift shop in a little nook to the...

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Helpful?
Thank franciefuhrel
New York City
Reviewed 4 December 2016

We stayed here first night in Cuba, having arrived late without being able to change money, so we very much appreciated extremely helpful hotel manager who arranged cab for us (who waited at airport, despite extremely delayed flight) and changed dollars for us. Hotel, once grand, still a little dreary but completely clean and again staff was completely friendly helpful...

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Helpful?
Thank TobyNewYorkCity
Hernan_Costa_R, Director de Recepción at Hotel E Velasco, responded to this review

Hello again Mr and Mrs Golick! Thank you very much for your comment on behalf of all our staff! best regards! Hernan Costa

Bochum, Germany
Reviewed 27 November 2016

The first room we were offered was very small with no window. The junior suite costed more, was, however a good investment..Half-board was also extremely tasty. Personnel utmost friendly and obliging. The hotel's entrance hall is wonderful. Plenty of night life on the plaza.The nightly invasion of small birds on and around the plaza was also an experience.

Review collected in partnership with this hotel
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Helpful?
Thank 148michael
Hernan_Costa_R, Director de Recepción at Hotel E Velasco, responded to this review

Hello Sr! Thank you on behalf of our staff for your comment! All opinions are important to us, and it is very rewarding when they are positive ones! best regards! Hernan Costa

New Zealand
Reviewed 7 November 2016

This is a great hotel and a good stopping place if you're venturing further afield. Probably the only negative things I would note are the rooms can be pretty noisy if you want an early night (as they all front onto the atrium/restaraunt area) and you should never ask the concierge to organise you a taxi back to Havana. Apart...

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Helpful?
Thank Simonteeeeeeeeeeee
Hernan_Costa_R, Director de Recepción at Hotel E Velasco, responded to this review

Hello Dear guest! On behalf of our staff thank you very much for your comment! Best regards Hernan Costa Reception Manager

County Donegal, Ireland
Reviewed 27 October 2016

This is a review of the restaurant at Hotel E Velasco where I dined on a number of occasions and not of the hotel itself.I spent 2 nights at Matanzas in September 2016 and,while I stayed at a casa particular,I dined ( sometimes ) at this hotel.I cannot recommend the place highly enough.The restaurant itself has been recently renovated and...

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Helpful?
Thank Derry M
Hernan_Costa_R, Director de Recepción at Hotel E Velasco, responded to this review

Hello dear client! We are all happy you enjoyed our cuisine and restaurant-bar service! Thank yoou for your comment! best regards! Hernan Costa

Bath, United Kingdom
Reviewed 8 October 2016

I was looking forward to my stay here given reviews I'd read and write-up in Lonely Planet. The hotel seems to have been renovated well. However, the cleaning of rooms or anywhere in the hotel is clearly not a priority of theirs. My first impression was of a dirty reception desk with dusty printer and keyboard. There was a layer...

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Helpful?
Thank Davidjtway
Hernan_Costa_R, Director de Recepción at Hotel E Velasco, responded to this review

Dear Sr, On behalf of our staff thank you very much for taking the time and write a comment. All opinions are valuable to us. The negative ones signal where to look and work harder! Best regards! Hernan Costa

CORNWALL
Reviewed 13 September 2016 via mobile

At the heart of Matanza city this hotel is a wonderful find. Lots of old world charm field of hospitality and staff that aim to please. Complementary breakfast in the morning is as good as any resort I've been to. This little hotel is definitely my go to spot.

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1Thank GEFFERY S
Hernan_Costa_R, Director de Recepción at Hotel E Velasco, responded to this review

Hello! On behalf of our staff thank you very much for your nice comment. We feel glad you enjoyed your time with us! Best regards! Hernan Costa

Chelmsford, Massachusetts
Reviewed 26 August 2016

The hotel is beautiful. The staff is very nice. The location is very convenient right in the center of town. The bar area is nice as well and they have very affordable drinks. The lobby is wide open as well and when I was there a cute puppy ran in the lobby and licked my leg. I would highly recommend...

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Helpful?
Thank chan928
Hernan_Costa_R, Director de Recepción at Hotel E Velasco, responded to this review

Hello! On behalf of our staff thank you very much for your nice comment! we are happy to know you enjoyed our small hotel and invite you to visit us again! but you should know that animals are not allowed into the lobby or any other hotel area. Once in a while they find their way in from the park...

Reviewed 26 July 2016

This magnificent hotel has been restored but in a way that keeps its history and beauty intact. The floor tiles and the beautiful, (mostly I think original) features are just like walking through history. We booked one night only as a treat and enjoyed every minute. Didn't have any problem with noise and our rooms overlooked the square. Being in...

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Helpful?
Thank juliecro
Hernan_Costa_R, Director de Recepción at Hotel E Velasco, responded to this review

Dear Sr, Thanks for your opinion. We apreciate it a lot! If ever in Cuba again, please visit us! best regards, Hernan Costa

Gelderland Province, The Netherlands
Reviewed 25 July 2016

Clean room, comfortable bed and wifi in room and lobby. Excellent hotel if you want to stay away from the massive all-inclusive tourism in Varadero and discover the real Cuba. It's located in middle of Matanzas. Okay, there is traffic in front of the hotel, but for us it was not bothersome. Taxi to the airport cost about 20-25 CUC....

Review collected in partnership with this hotel
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Helpful?
Thank laurac-nl
Hernan_Costa_R, Director de Recepción at Hotel E Velasco, responded to this review

Dear guest! In the name of our staff I want to thank you very much for your positive comment! please next time in Cuba visit us again! yours dearly, Hernan Costa

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
Services
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
With a privileged location facing Plaza de la Libertad (Liberty Square) in downtown Matanzas, our hotel is an architectural jewel of the early XX century. We exhibit a refined decoration and elegant furniture. We take pride on the details, privacy, familiarity and distinction, professional standards and a gourmet cuisine. SERVICES Bar: You will enjoy a wide selection of Cuban cocktails and a range of well known international cocktails. We also offer a variety of whiskies, gins, tequilas, brandies, cognacs, liqueurs and premium brand rums. Cafeteria: We have a menu specialized in sandwiches, We also sell a wide variety of cold beverages: sodas, milk shakes and natural fruit juices. Restaurant: The luxurious restaurant with an international gourmet cuisine offers the chance of enjoying delicious plates elaborated and finely decorated by our chefs. It is worth to mention that we have a very well stocked wine cellar with high quality wines from all over the world. Our coffee service identifies us in the city. Lodging: We have 13 standard rooms and 4 more spacious junior suites with view to the square. Both have cable TV, air conditioning, safe box. Private bathrooms with cold and hot water, hair dryer and amenities. Mini bar and telephone. You will enjoy wifi connection and a cybercafe. ... more   less 

Additional Information about Hotel E Velasco

Address: Calle Contreras e/ Santa Teresa y Ayuntamiento, Matanzas 40100, Cuba
Region: Caribbean > Cuba > Matanzas Province > Matanzas
Price Range: $151 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel E Velasco 3*
Number of rooms: 17
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Questions & Answers

Here's what travellers have asked, with answers from Hotel E Velasco staff and other travellers.
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Questions? Get answers from Hotel E Velasco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think all rooms are equally loud if you're staying here...”
 of 5 bubbles Simonteeeeeeeeeeee, 6 Nov 2016 | Read review
“Check rooms first before paying if you want to avoid a dirty room”
 of 5 bubbles Davidjtway, 7 Oct 2016 | Read review
“A room at the back of the hotel if you like the quiet life.”
  • The noisy square opposite the hotel.
 of 5 bubbles CommsGirl16, 29 May 2016 | Read review
“Beautiful historical hotel at a very busy square”
 of 5 bubbles guidokrystynaw, 22 May 2016 | Read review
“only 17 rooms”
 of 5 bubbles kh2016Mn, 8 May 2016 | Read review
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