We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Iberostar Grand Paraiso

Save
Share
Avenida del Sol 309, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
36 people are viewing this hotel
Expedia.com
USD 654
View deal
Hotels.com
USD 654
View deal
Trip.com
USD 573
View deal
PricelineUSD 680
Booking.comUSD 655
TravelocityUSD 654
View all 15 deals
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (12166)
360
Panoramas (4)
Pool & Beach (2199)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Grand Paraiso
Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 12 hotels in Playa Paraiso
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Butler and concierge service. 24 hour all inclusive service. A la a carte restaurants.
Read more
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, French, Spanish, German
8657Reviews1787Q+A100Room tips
Traveller rating
  • 7,289
  • 938
  • 279
  • 89
  • 60
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Luke C wrote a review Yesterday
1 contribution
I been here several times and the grand is the best hotel ever, the view, the food, the service and the activities are amazing but the most special part of the grand is the entertainment team by Mariana, Aaron, Yodan, Charly, Ross, Claudia and Sailin this guys involves in all the activities and okay with us thank you so much we definitely back just for you
Read more
Date of stay: October 2021Trip type: Travelled as a couple
Helpful
Share
Response from Quality Manager Iberostar Mexico, Propietario at Iberostar Grand Paraiso
Responded yesterday
Dear guest, We would like first and foremost to thank you for choosing Iberostar Grand Paraiso for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Again, we thank you for your comments and we hope to welcome you back again soon. Kind regards, Quality Manager Iberostar Grand Paraiso
Read more
JohnandCindy wrote a review Yesterday
Haxtun, Colorado9 contributions2 helpful votes
What a lovely trip to the Grand! Weather beautiful and facilities top flight! As members we enjoyed our daily massages at the spa. My mother in-law had a serious back issue while here. The skilled masseur, Griel, provided great care. The restaurants were wonderful and we found ourselves in the infinity pool daily enjoying the drinks, games and the magnificent view of the ocean. As in any trip to Iberostar, relationships are made with the wonderful staff. We especially enjoyed our morning waiter, Daniel, as well as our butlers Adriana, Mariana, and Ivan. The Star Prestige staff provided us excellent customer service. Our hosts included Alejandra, Stephany, and Analhi! We feel so blessed to be able to enjoy these amenities and meet these beautiful people. We highly recommend this vacation destination.
Read more
Date of stay: October 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Share
Response from Quality Manager Iberostar Mexico, Propietario at Iberostar Grand Paraiso
Responded yesterday
Dear guest, Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Grand Paraiso. It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed a wonderful experience. Again, we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Kind Regards, Quality Manager Iberostar Grand Paraiso
Read more
he0z2z wrote a review 14 Oct
Saint Louis, Missouri78 contributions64 helpful votes
After visiting Riviera Maya every year for last 10 years, we found the place we would like to stay more and more. Do not take me wrong, where are many wonderful places to stay at Riviera Maya and Iberostar Grand not cheap, but we fill like we want to stay there more and more. We fill very comfortable and relaxed there. Everything is very good, including rooms, restaurants, service, beach, pool, etc. We stayed at ocean front suite. Butler Service was great (thank you Marco) even during the hurricane. I would like also to say thank you to our concierge Maria, who helped us a lot. To be completely honest with you, I am a travel agent and after I returned back 2 month ago, I already booked 5 couples going there before Christmas.
Read more
Date of stay: August 2021
Value
Service
Sleep Quality
Room Tip: Ocean front is the best, but even the regular suite is perfect.
See more room tips
Helpful
Share
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded yesterday
Dear guest, We would like first and foremost to thank you for your loyalty towards Iberostar Grand Paraiso and for recommending us. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Again, we thank you for your comments and we hope to welcome you back again soon. Kind regards, Quality Manager Iberostar Grand Paraiso
Read more
Lauren wrote a review 13 Oct
5 contributions17 helpful votes
I went here with 9 girls for my bachelorette party in august. I was nervous because it was on the pricy end, and I had had 2 recent mediocre all inclusive experiences and I would have been upset if everyone wasted their money (Live Aqua in Cancun, Secrets Cabo.) This resort exceeded EVERYONES expectations. I was so happy to see everyone having the best time, and talking about the trip to this day and how they want to go back. What I loved: 1. Food - the good was excellent compared to other all inclusives I’ve been to. The breakfast buffet was stellar, so much variety and you wanted to try everything! 2. Villa - WOW. I can’t believe that this is hardly more expensive than a normal room! It is 100% worth the value. The room was huge and gorgeous. The bikes that came with it were awesome, we road them everywhere! It helped optimize precious vacation time. 3. Butler - this comes with the villa. I had a lot of special requests due to it being a weekend where I was hosting 9 friends, and they came through every time. They were sweet and accommodating despite my 5 million asks. 4. Drinks - the drinks were well made and not watered down. 5. This is the only all inclusive (out of 4) ive stayed at where I didn’t get sick…you know what I mean. No one on the trip got sick. 6. Entertainment- the entertainment was really well done. We did a mezcal and bon bon tasting that everyone loved. We also saw a Queen cover band and everyone was so incredibly talented. There were constant activities so you’d never be bored. The only down side was the villas had some bugs. There were spiders coming down from the thatch roof, and I’m terrified of spiders. Honestly, they weren’t that bad though. There were also ants at some places in the room. Overall, something I overlooked because of the overwhelmingly positive experience. Highly recommend this resort, and staying in a villa! Some of my friends stayed in the most basic rooms and those were super nice too.
Read more
Date of stay: August 2021Trip type: Travelled with friends
Room Tip: Stay in a villa! 100% worth the extra cost, it is GREAT value
See more room tips
Helpful
Share
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded 2 days ago
Dear guest, First and foremost, thank you for choosing Iberostar Grand Paraiso on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Kind regards, Quality Manager Iberostar Grand Paraiso
Read more
DaniMcK79 wrote a review 13 Oct
Tampa, Florida1 contribution
My husband and I both travel for work so we’re a little picky about hotels and customer service. I’ll start with the website and pre-vacation communication. The website doesn’t have as much info as it could. There should also be an email to give you a heads up about what to expect when you land, as far as your transportation service and where to go to find them. Check in was amazing and we ended up upgrading our room, which we didn’t regret. They have a mask policy for dining areas and at the buffets, which we appreciated. The food was good but not great and not consistent. The surf and turf restaurant was a little disappointing, the breakfast buffet had items that didn’t stay warm. Room service is 24 hours and that was always consistently good. They require men to wear pants to dinner. Nowhere is this communicated to you, prior to arriving. We had to buy pants from the gift shop. Entertainment was amazing, we had a great time with the staff. Pool bartenders were also awesome. They could have a few more activities if not available, more clear as to how you find them or participate in them. Overall, we would totally return to this resort!
Read more
Review collected in partnership with Iberostar
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Grand Paraiso
Responded 2 days ago
Dear guest, Thank you for choosing Iberostar Grand Paraiso on your recent visit to the Riviera Maya. We are happy to hear that you had a great time with us enjoying our different services and amenities. Likewise, we would like to take this opportunity to thank you for sharing your feedback with us, as being our gastronomy is one of our most important pillars, we are sure that your comments will be of great help to enhance our guests’ experiences. Furthermore, we appreciate your suggestions regarding our website, comments like yours provide us with a new perspective that will surely help us to improve our service. It will be a pleasure to welcome you and your husband back in the near future. Best regards, Quality Manager Iberostar Grand Paraiso
Read more
Previous
123456
PRICE RANGE
USD 316 - USD 668 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar grand hotel paraiso, iberostar playa paraiso, playa paraiso iberostar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
310
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Iberostar Grand Paraiso
Which popular attractions are close to Iberostar Grand Paraiso?
Nearby attractions include Cirque du Soleil Joyà (1.5 km), Jungala Aqua Experience (1.7 km), and Aqua Nick (5.4 km).
What are some of the property amenities at Iberostar Grand Paraiso?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free breakfast.
Which room amenities are available at Iberostar Grand Paraiso?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Grand Paraiso?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Grand Paraiso?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Grand Paraiso?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Iberostar Grand Paraiso?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Iberostar Grand Paraiso have an airport shuttle?
Yes, Iberostar Grand Paraiso offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Iberostar Grand Paraiso located near the city centre?
Yes, it is 0.7 km away from the centre of Playa Paraiso.
Are any cleaning services offered at Iberostar Grand Paraiso?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Grand Paraiso offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.