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Iberostar Grand Hotel Paraiso

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Traveller (9296)
Pool & Beach (1718)
Room & Suite (1708)
Ratings and reviews
GreenLeaders Gold level
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“tranquility pool”(368 reviews)
“surf and turf”(529 reviews)
“ocean front”(782 reviews)
View all reviews
What's included
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Poolside Bar
Fitness centre
Concierge
5 Star Hotel
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants.
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Location and contact
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
26.7 km to Cozumel Airport
14 restaurants are within a 2 km radius
View nearby attractions and restaurants
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Rooms
2 Aug.3 Aug.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,459)
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4,977 results
Traveller rating
4,054
633
197
59
34
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LanguageEnglish
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4,054
633
197
59
34
Show reviews that mention
All reviewstranquility poolsurf and turfocean frontlobsterla brisaoceanfront roomindoor poolstar friendsbutler servicelobby barpillow menuother resortsinternational buffetpool conciergegrand experiencetop shelf liquorwelcome home
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1 - 5 of 4,977 reviews
Reviewed yesterday

We were invited with a group that several were repeat guests at this resort. We were told about what an amazing place this was but we were not prepared to not only be blown away from the beauty, food, and amenities but the staff is...More

1  Thank mooresports
Reviewed 3 days ago

My wife and I just returned from our vacation at The Iberostar Grand Hotel Paraiso ; this was our 9 time visiting this property. I have to say this property never ceases to amaze me ..this hotel is one of the finest properties you could...More

Review collected in partnership with Iberostar
1  Thank Tom G
Response from Quality Manager I, Quality Manager at Iberostar Grand Hotel ParaisoResponded yesterday

Dear guest, We would like to start by expressing our sincere gratitude for all the time you have being a loyal guest of Iberostar Grand Paraiso, it was a pleasure to welcome you for the ninth time. Thank you so much for your kind compliments...More

Reviewed 4 days ago

Since we found the Iberostar Grand Paraiso Beach, we have stayed at an Iberostar Grand property five times, four of which have been at the Iberostar Grand-Paraiso. We have always been impressed with the quality of service, connection with the staff, warmth of the people...More

3  Thank SymCo
Response from Quality Manager I, Quality Manager at Iberostar Grand Hotel ParaisoResponded 2 days ago

Dear guest, Thank you for your loyalty towards our brand; it was an honor to host you for the fourth time at Iberostar Grand Paraiso. We are proud to read that one of the main reasons why you keep coming back to our resort is...More

Reviewed 5 days ago via mobile

We came to the hotel as part of a birthday celebration and dive trip. The property is beautiful with lots of amenities- if you are coming as a couple, I would recommend staying st the Grand, the property’s adult only hotel. There were lots of...More

1  Thank sprit23
Response from Quality Manager I, Quality Manager at Iberostar Grand Hotel ParaisoResponded 2 days ago

Dear guest, Thank you so much for choosing us as your hotel destination, and for taking some of your time to share your experience at Iberostar Grand Paraiso. It is so gratifying to learn that we have provided you a memorable holiday at the beautiful...More

Reviewed 6 days ago via mobile

Iberostar Grand Paraiso really is Grand! Celebrated our 21st Anniversary with a villa suite. Beautiful resort, immaculate grounds, amazing staff who cater to your EVERY need, and a wonderful variety of food/drinks to enjoy.More

2  Thank Sita Y
Response from Quality Manager I, Quality Manager at Iberostar Grand Hotel ParaisoResponded 3 days ago

Dear guest, On behalf of the Management of Iberostar Grand Paraiso we would like to congratulate you for your twenty-first anniversary and also to thank you for choosing us on such an special occasion. It is gratifying to learn that you had a wonderful stay...More

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Beachfront
Free Internet
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Wheelchair Access
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Bar/Lounge
Spa
Golf Course
Tennis Court
Heated pool
Indoor pool
Adult pool
Outdoor pool
Details
Price range
USD 352 - USD 734 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 352 - USD 734 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (9296)
Pool & Beach (1718)
Room & Suite (1708)
Dining (1215)
Family and Play Areas (38)
Business Centre & Event Rooms (27)
Amenities (16)
Questions & Answers
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Drsgould1_123
9 July 2018|
Answer
Response from susiet | Reviewed this property |
I don’t know either but I knew it was a mistake when I read your wonderful review!
0
Votes
Danielle P
6 July 2018|
AnswerShow all 2 answers
Response from victor h | Reviewed this property |
Yes there is seaweed all round this coast but it is cleared every day by 2 JOBS working all day to keep it clear but don't let that put you of this wonderful hotel.
0
Votes
Danielle P
5 July 2018|
AnswerShow all 2 answers
Response from Joy U | Reviewed this property |
You can use credits towards massages/spa treatments, golf and if you want to buy star prestige package. You can only use credits for part of total cost. I don’t know of a list that shows how many credits you can use for... More
1
Vote
Room Tips
"Pick your favorite pillow from a wide selection .... see your butler"
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"Building 72 is our favorite. It is over the quiet pool. Call ahead for construction going on."
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"I recommend the beachfront suites"
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"We had a room overlooking the serenity pool - loved it"
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