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El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
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8,594 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, a Spa Resort by Karisma
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Showing 8,343: English reviews
Bridlington, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 January 2013

We stayed in Dec after being advised not to go to the Spa by karisma due to work.So changed to the royale. Being apprehensive due to some reports on trip advisor we arrived to an " amazing experience", our room was excellent ground floor as requested. Due to another unrelated incident we had no money with us so tips were... More 

Helpful?
4 Thank Carole D
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Thank you for your review and Kind words. we appreciate your comments and more so that you chose to spend your valuable holiday time at the El Dorado Royale, Again Many thanks and I hope to meet you on your next visit to the El Dorado Royale Francisco Jorge General Manager gm@eldoradoradoroyale.com.mx More 

Boston, MA
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 January 2013

The El Dorado Royale is a lovely property, very well maintained with good food and great service. Make sure to make dinner reservations. I especially enjoyed the Italian restaurant. They did try to palm off a different type of room on me than I had booked. They were responsive, fortunately, and solved the problem. Grounds are beautiful. A nice experience.... More 

Helpful?
3 Thank PJ_Boston
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Thank you for sharing your experiences with the trip advisor community and I'm glad to hear that you enjoyed the property , the superior service and our unique dining experiences. I look forward to seeing you again in the near future at El Dorado Royale Best Regards Francisco Jorge General Manager gm@eldoradoroyale.com.mx More 

san diego
1 review
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 January 2013

Where to start, The check in went fine. We had a nice concierge. We arrived around 4 and after checking in went to the Cocotel Restaurant for dinner. That was mistake number one. My wife ordered the spinach ravioli with pesto sauce. I had the braised tenderloin with risotto. The tenderloin was great but the risotto was horrible with no... More 

Helpful?
18 Thank ajbearit
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

As General Manager of the El Dorado Royale , I would like to start by expressing my most sincere apologies for what seems to have been a disappointing stay. It is very rare that our guests are not satisfied with their experiences , as you can see from the overwhelming about of positive reviews that we receive here on trip... More 

Southam, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 December 2012

My husband and I stayed at this resort for our belated honeymoon, at the beginning of December. I cannot rate it enough! The hotel itself is beautifully designed with a lovely spacious lobby area and champagne on arrival. We were then taken by golf cart to our room which exceeded our expectations. The pictures on the website don't do them... More 

Helpful?
2 Thank Rebecca W
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Thank you for your wonderful comments and I'm sure your review has helped many trip advisor users make the right decision when choosing their hotel for their next vacation. I'm thrilled to hear that you had an amazing honyemoon and took full advantage of all our facilities, enjoying each and every minute. I hope , on your next visit, we... More 

Mertztown, Pennsylvania
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 December 2012

My hubby and I stayed her for our honeymoon in August 2011 through my aunt's timeshare. I have to say this vacation will be hard to beat! We were married the weekend of Hurricane Irene and all flights were cancelled going out of Philly the day we were suppose to leave for Mexico. I called the resort and explained the... More 

Helpful?
1 Thank Katy579123
Southern California
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 31 December 2012

We have visited many nice all inclusive resorts and were blown away by the EDR and are already planning a trip back next year. We were thinking this resort would be comparable to the Valentin. (which we have visited several times) and let me tell you there is no comparison Pros 1. Best all inclusive food I have had (it... More 

Helpful?
5 Thank TameTam
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Thank you for your great review , I'm glad that we surpassed all other previous experiences to the riviera Maya and that you agree the El Dorado Royale to be one of the best resorts within Mexico. We are very proud to be the only hotel to prduce our own Fruits , Herbs and Vegetables. we have recently gained recognistion... More 

Braintree
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 31 December 2012

This resort is fantastic! We had a swim up suite at the south end of the resort, but this was not great because of the way that the pool area is orientated, which meant it only got the sun from early morning until about noon. If you wanted Sun in the afternoon you had to move away from the suite.... More 

Helpful?
6 Thank Essex_Advisor
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 December 2012

My wife and I just recently went to El Dorado Royale this past November and came back very impressed with the resort. The dining experience was excellent with high quality gourmet food. The resort had great facilities including a nice workout gym. Our personal concierge Allen and his staff took great care of us and were very helpful. I wouldn't... More 

Helpful?
2 Thank Syed S
Doncaster, United Kingdom
Level Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 28 December 2012

We stayed in the casitas sectioin in November 2012. There were some excellent features to our vacation like friendly staff, helpful concierges for all guests, and some outstanding restaurant greeters and waiters. The bar staff were also excellent in the casitas section but less friendly in the busy bars. The room was serviced in an immaculate manner by our male... More 

Helpful?
3 Thank istanbul187067
Hinckley, IL
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 December 2012

We spent our honeymoon at the El Dorado Royale, and loved it. The resort was beautiful. We booked a swim up suite which we loved. My husband likes to sleep in and I get up early so it was a perfect place for me to go sit in the lazy river right outside our balcony and read a book in... More 

Helpful?
2 Thank Jessica S

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $442 - $1,228 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Luxury Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, a Spa Resort by Karisma staff and other travellers.
1,201 questions
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Wilmington, Delaware

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5405, far from the noise and no passing footfall.”
 of 5 bubbles claytonc355, 4 Dec 2016 | Read review
“Ask ahead through an email or even a call to the property. But don't complain once there, its only a room.”
 of 5 bubbles WOWFACTORVACA, 2 Dec 2016 | Read review
“2nd floor ocean views were amazing!”
 of 5 bubbles JollyJulie68, 1 Dec 2016 | Read review
“Snorkelling is best on the south end of the resort by the rocks.”
  • Loved the swim out room
  • Room decoration after our candle light dinner on the beach.
  • Keep your room tidy and tip the cleaning staff.
 of 5 bubbles obob, 27 Nov 2016 | Read review
“We had a garden view and it was lovely!”
 of 5 bubbles mandyschnell01, 26 Nov 2016 | Read review
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