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El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
El Dorado Royale, a Spa Resort by Karisma
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8,767 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, a Spa Resort by Karisma
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Showing 8,505: English reviews
Cincinnati, Ohio
Reviewed 7 March 2013

We stayed 2/17-2/24/2013 which was a busy travel week. The hotel is one of the first on Maya Riviera- it has been well maintained and updated. The food was great, service is average at best. It was very windy with red flags on the beach. Most of the beach is rocky with gigantic sandbags as your view. This is to...

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2Thank Ann K
Leeds, United Kingdom
Reviewed 7 March 2013

The negative views of the protective 'whales' are OTT you'll soon get used to them, as are the comments about the golf buggies. There are regular shuttles operating throughout the resort linking the restaurants and the staff and drivers were quick to ring through to get you one to take you back to your casitas. We had 15 nights in...

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6Thank Will_Of_The_North
London, United Kingdom
Reviewed 7 March 2013

We are staying in room 5528 . This is one of the best sea view rooms available . the owner lives here and treats his staff very well This makes everyone very happy and welcoming. the Mexican people are just Wonderful.The Food is has been really good and even though we do not drink the Cocktails are amazing . Many...

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3Thank Saedah N
Denver, Colorado
Reviewed 6 March 2013

Mindy @ Beach Bum Vacation, Well we just got back from El Dorado Royale and it was wonderful. The food is truly amazing like you said. We had room 711 and it was just perfect. Short walk to the pool and was centrally located. Breakfast in the morning was great, especially we supplemented the buffet with the menu items. Service...

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2Thank NancyP9258
KarismaHotelsResorts, Guest Relations Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Thank you for your review, detailing your experiences from your stay with us, firstly please accept our apologies for the areas that we fell short of expectations. The list of wine of the house had just recently been extended to fifthteen different wines. We are definitely taking your comments as an oprtunity to improve our menu. I have passed your...

Hampshire
Reviewed 5 March 2013

Lovely hotel, our first visit to Mexico and the welcome was fantastic. EVERYONE really friendly in the hotel and the grounds are spotless with someone always cleaning, sweeping or tidying. Plenty of choice for meals with resturants and bars. Be aware the Kampai resturant can be a long wait so get there early...and you can enjoy a drink or two...

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6Thank Whitetrees
KarismaHotelsResorts, Guest Relations Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Thank you for your review, detailing your experiences from your stay with us, firstly please accept our apologies for the areas that we fell short of expectations. I never like to hear that any guest has been disappointed with their stay and I have noted the aspects of your stay that you felt impacted your stay, making your stay less...

Gladstone, Oregon
Reviewed 5 March 2013

My fiance and I just came back from El Dorado Royale!! We had a great time!! we got married and that turned out perfect!!! everything is awesome .....the staff,the food, the grounds are beautiful!!! They treat you very well!!! the only thing I would change is the weak drinks.......if you tip good and tell them to make it a double...

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6Thank sweetbeamergrl
KarismaHotelsResorts, Guest Relations Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

I would like to this opportunity to express my gratitude for your review and recommendations which helps all that use TripAdvisor to make the right decision when planning their vacation, I am very glad to know that we have impressed you with our service, we will take this as an oportunity to keep improving our service in every way. Thank...

Minneapolis, Minnesota, United States
Reviewed 4 March 2013

What a great resort! We stayed for 6 days and loved every second. Great food, great service! Staff was super friendly and helpful. Junior jacuzi king was perfect for couples. Nice balcony, great shower! and big, comfy bed! The resort is very modern with technology, veggies are organic grown in resort greenhouse, So food is really fresh and tasty! New...

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5Thank Jessica H
Rochester, NY
Reviewed 4 March 2013

I visted El Dorado Royale in February 2012 with my boyfriend. (see my earlier review if interested in details) I visited Secrets the Vine last month with a friend of mine as my travel agent felt that I might like Secrets better traveling with a friend. I will probably return to El Dorado next February with the boyfriend. Here is...

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4Thank Tammy J
Chester, United Kingdom
Reviewed 3 March 2013

My husband and I have just returned from a fortnight's holiday at El Dorado Royale and wonder whether some of the reviewers have been to the same hotel or even the same country. We had a fantastic time. The hotel was recommended to us by our travel agent and admittedly,after we had booked it and came home and read the...

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6Thank Sal1953
Wisconsin
Reviewed 3 March 2013

This was our second trip to El Dorado Royale, the first being when we attended a wedding there. Our second visit was just as great as we remembered, if not better. We travelled with another couple, were given rooms next to each other with balconies overlooking the beach, and were treated with great service by everyone we came in contact...

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2Thank Deb2525
KarismaHotelsResorts, Guest Relations Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Thank you for your honest and detailed review of your recent stay, I truly appreciate the time taken to share your experiences. I'm very happy to hear that you enjoyed your second stay with us as much as the first and we hope that your friends also did the same. Thank you again for your review and we hope to...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $399 - $1,094 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Spa Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, a Spa Resort by Karisma staff and other travellers.
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Wilmington, Delaware

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Realize that there is no elevator access to the upper floors.”
 of 5 bubbles frannie5775, 22 Jan 2017 | Read review
“Nothing is a bargain but that is not unexpected”
 of 5 bubbles 302denniss, 22 Jan 2017 | Read review
“Get a room with the swim up option, It is awesome!”
 of 5 bubbles megquarles, 22 Jan 2017 | Read review
“Bottom floor rooms are easier to access and make the most of their back patio”
 of 5 bubbles matthewtH1046MI, 21 Jan 2017 | Read review
“Bring plenty of money!! You will need it to get a good service.”
 of 5 bubbles triciadervan, 20 Jan 2017 | Read review
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