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El Dorado Royale, by Karisma

Bookit.comUSD 712*
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Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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El Dorado Royale, by Karisma
El Dorado Royale, by Karisma
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9,463 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, by Karisma
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Showing 9,175: English reviews
San Francisco, California
Reviewed 9 January 2014

We are owners and book into Ruby rooms. They are perfect. You feel sort of like a king and queen. We tried a Saphire and felt it was just a hotel room BUT the property is gorgeous and the restaurants are really good for an all inclusive. It's a big property (over a mile from end to end) and I...

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Helpful?
Thank Linda M
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, Thank you for your visit and for sharing your recent review on Tripadvisor. We are pleased you enjoyed your stay and were so well looked after by the team here at El Dorado Royale, a Spa Resort by Karisma. Your comments will be helpful for future visitors in the Riviera Maya. We look forward to welcoming you again...

Newport, Wales, United Kingdom
Reviewed 8 January 2014

We stayed over xmas and new year 2013, the hotel is a resort in itself, with numerous restaurants, bars & pools. all restaurants were clean and fresh, if I had a complaint it was the menu in Jo Jo`s remained the same the 2 weeks we were there, lunch menu same as the evening menu, it needs to be changed...

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Helpful?
Thank 21Ade
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, Thank you for your visit and for sharing your recent review on Tripadvisor. We are glad to learn how much you have enjoyed your stay in this beautiful place and that you already want to come back. To know that our facilities and services were up to your expectations feels really rewarding. Your comments motivate us to continue...

Welwyn Garden City, United Kingdom
Reviewed 8 January 2014

My Husband and I have just returned from our honeymoon at the El Dorado Royale. We picked this hotel after a recommendation by my parents. We were not disappointed. From the moment we arrived we were 'wowed' we have stayed in many all inclusives in the past but this was outstanding. We had room 4125 which had an amazing view...

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Helpful?
1Thank Sophie F
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, Thank you for sharing your feedback on Tripadvisor it really helps a lot to future visitors in the Riviera Maya. We have been honored by you for having chosen our resorts for these special celebration and the fact that you show so satisfied with your experience, makes us feel really proud of our site and staff. Your lovely...

Waterloo, Canada
Reviewed 8 January 2014

5 stars on all levels. Every request we had for Miguel and Juan we met with a smile and prompt helpful service as with all the rest of the staff as well. The Food was amazing and the variety of restaurants gave the palate something different to enjoy every day of the week. The lazy river that came up to...

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Helpful?
Thank Michael G
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, Thank you for sharing your feedback and rating us with the 5 star award; it was a great pleasure welcoming you to El Dorado Royale, a Spa Resort by Karisma. We are delighted to read that you spent a wonderful holiday with us and found the accommodation, staff and ambiance of the resort very pleasant, we will forward...

Bluffton, South Carolina
Reviewed 8 January 2014

We recently returned from our second trip to El Dorado Royale, (December 8-15, 2013) and again we were thoroughly pleased with almost everything. This was our first trip back since we purchased our Exotic Travelers membership and we are glad we bought in. We were greeted at the airport by Lomas Travel and immediately put into a private car and...

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Helpful?
Thank Michael H
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest and Friend¡¡ Thank you for sharing your feedback and rating us with the 5 star award; It is indeed a pleasure to receive such a detailed and nice review highlighting our natural background, facilities, services and most of all, our staff professionalism and kindness. Your comments are extremely important to us, as they motivate us to continue improving...

Vail, Colorado
Reviewed 7 January 2014

We were there for a wedding, and it was a great resort for our group of 50. The sand and beach are lovely, and the resort is very clean and beautiful, well kept up. Staff was very nice. The rooms were really big, clean, modern, and although we were right by one of the bars and bigger pools it was...

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Helpful?
Thank jennypn
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest¡¡ Thank you for sharing your feedback on Tripadvisor. We really appreciate that you have taken the time to write this review about your experience at our premises; We are sorry regarding your misplaced item, We do not have any item reported with the description that you shared, however we do hold quite an impressive record of returned items...

London, Canada
Reviewed 6 January 2014

My husband and I just returned from El Dorado. We have stayed many times in this area and have high expectations. The El Dorado did not disappoint. Our Concierge Sergio was the BEST! He was always keen to assist. The food was very good - the only buffet was at breakfast time (but sit down was optional) - since I'm...

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Helpful?
1Thank AmandainMexico
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest¡¡ Thank you for your wonderful review and kind words, I'm very proud of each and every employee at the El Dorado Royale a Spa Resort by Karisma and will share your comments with all of them. There is no better reward than to receive such comments from our guests, it motivate us to keep moving forward, it is...

Reviewed 5 January 2014

Having made it to the penultimate day at this resort we felt compelled to share our views and experience of the past 2 weeks which has included both Christmas and New Year. Before arriving we had received positive feedback from friends who had stayed here in the past. Both I and my partner are experienced travellers and have stayed at...

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Helpful?
3Thank Zee U
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Thank you for your detailed review of your 2013 stay. your feedback is truly valued. I truly apologize for the inconsistencies with our service and quality experienced. This is unacceptable and I can assue you not in line with our high standards. we have used your comments constructively to perfect our Gourmet Inclusive experience Best Regards Paula Negrete Operations manager

Toronto, Canada
Reviewed 5 January 2014

We had visited El Dorado Royale for our first trip as a couple. We had such a memorable time that when we got married we decided to go back for our honeymoon. We didn't regret it and neither will you! The staff is absolutely amazing. The owner is Mexican and understands their culture and need for religious days off. Some...

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Helpful?
Thank AMH8832
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest¡¡ Many thanks for your review and rating us with the 5 stars award . I am happy to hear that you had a wonderful vacation, also that we exceeded all your expectations, providing the perfect Honeymoon celebration. I hope that you have fond memories that can be treasured for the years to come. Your comments are really motivating,...

New Lenox, Illinois
Reviewed 5 January 2014 via mobile

The wife and I just spent 5 nights here over new years been to several resorts in riviera maya so let's break it down.We stayed in the royale section so I can't review the casitas area GROUNDS... in a word beautiful well kept total perfection( minus the beach).nice paths for walking beautiful garden areas to stroll through they do have...

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2Thank dbog597
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest¡¡ Thank you for sharing your experiences of your recent vacation on Tripadvisor for all future travelers, I truly appreciate your comments and have carefully read through your detailed feedback. I'm happy to know that we exceeded your expectations in many ways however, I am very sorry for the areas where we were short, I do apologize for the...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
  • Laundry Service
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $381 - $1,609 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Family Hotel in Playa Paraiso
#2 Green Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Depending on your taste, let the staff know, we asked for a quiet setting and that is what we received!”
anncQ7620VB, 24 May 2017 | Read review
“The swim up room is definitely to be sought after - if you have the money.”
675suzyw, 23 May 2017 | Read review
“Reinforce No Smoking policy ”
nadined61, 22 May 2017 | Read review
“Room location is important to us because of knee issues. Property is huge and spread-out so there is lots of walking but also lots of shuttles to hop on for transportation around the property. We request our room as close to La Isla pool as possible because we enjoy the swim-up bar and several restaurants surrounding it..”
dennissE2641LZ, 22 May 2017 | Read review
“More TV channels.”
cherylwoonsama, 18 May 2017 | Read review
5 of 5
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USD 712* /night
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Prices are for 1 room, 2 adults
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