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El Dorado Royale, by Karisma

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El Dorado Royale, by Karisma
El Dorado Royale, by Karisma
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9,345 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, by Karisma
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Showing 9,062: English reviews
Kansas City, Kansas
Reviewed 8 December 2013

Lovely resort, but not very accomodating! Gourmet food was excellent, but left you hungry! Even poolside we had to wait to be seated and were barely acknowledged. Poor service. Two days of rain and no effort to accomodate guests inside. The day of the wedding we couldn't even get room service for lunch because they were too backed up and...

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Helpful?
4Thank clauer
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Many Thanks for your review of your stay at the El Dorado Royale. I truly appreciate your feedback and I have carefully considered all comments within your review. Please be assured that your feedback will be used in order to make the necessary improvements to our services. Unfortunately , in October, we experienced inclement weather including heavy downpours for extend...

New York City, New York
Reviewed 8 December 2013 via mobile

Recently our 7 days trip we wanted to enjoy our honeymoon anniversary but everything went wrong. Starting from the long waiting time at the check in. Once we are getting to our room was not even ready, what was for us a totally surprise which supposed to be ready by 3pm and it was already 5pm. No apologize for our...

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8Thank masterp40NY
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

As General Manager and on behalf of all staff at the El Dorado Royale I would like to thank you for your recent review of your honeymoon anniversary. It is very disappointing to hear that you stay was not as expected and that we fell short in various aspects of your stay. I, or a member of the management team...

Toronto
Reviewed 8 December 2013

This resort has several weddings each week. Many of these party late and are noisy. Wi-Fi is not reliable. Otherwise this is a very nice place with good service and food. Beach and pools are not busy. Grounds are well maintained.

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Helpful?
4Thank 1948Mexico
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Thank you for your brief review of our hotel and your recent stay. Destination weddings are very popular and we feel very honored when chosen to host such a special occasion in our guest's life however we truly value all our guests , whether coming to the resort to celebrate a birthday, wedding, honeymoon or just to enjoy a well...

London, United Kingdom
Reviewed 7 December 2013

My partner and I stayed at the El Dorado Royal from the 27th Nov 2013 – 4th Dec…. WOW! This was my second time in Mexico, I had stayed in Cancun a few years ago…. However it was both my partner and I’s first time in the Riviera Maya! We booked through Thomson, a simple process even managed to book...

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3Thank Taliyah D
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest: We have been honored with your kindly comments, and for have chosen our resorts for this special celebration. We are working in the Little details in the rooms in order to have every and each one of them without any detail. Both, our Hotel Manager and our F & B Manager will make sure that our bar team...

Stoke-on-Trent, United Kingdom
Reviewed 6 December 2013

We went to the El Dorado Royale on the 9th November 2013 for our honeymoon. I could not recommend the hotel highly enough to anyone. The Food, Service, Location, Drink was nothing short of magnificent. We upgraded our room to a swim up suit prior to traveling, as we had only got married days before and was on honeymoon, El...

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Helpful?
Thank MikeDavies86
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people. It will be a pleasure to extend your compliments to our staff that goes the extra mile in order to fulfill your expectations. We are sure it will be a really nice way to encourage them...

Montreal, Canada
Reviewed 6 December 2013

We spent one week at Casitas with swim up suite last week of November 2013. From the first moment we arrived we felt like we entered a wonderful place. The staff were very friendly and smiling and very helpful. We had wonderful butlers Moses and Claudio . They were very helpful and attentive at all times. They were always available...

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Helpful?
Thank romanna1
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, It feels very rewarding to hear that our services have gone beyond our clients expectations. We will extend your compliments to our staff and most particularly, to your butlers. Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction. It will be a great pleasure to welcome you once again for...

Beverley
Reviewed 6 December 2013

Hotel complex and standard of accommodation was excellent, the staff were very friendly and eager to please. The rooms and hotel complex were always clean and tidy.The food was great but be aware the food is gourmet and the portions are small, so just order more if your hungry, If you feel like stopping in your room on the evening...

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Helpful?
2Thank dragon831
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest. We have had a great pleasure reading your detailed review. Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff. Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. Looking forward to receive you, once again, at El Dorado...

Fort Worth, Texas
Reviewed 5 December 2013

I stayed here for 3 nights early November & I wanted to give it a 5 star but it lacked just enough to give it a 4. Positives: The spa was very relaxing (pricy but they all are in vacation spots) and worth every penny. Lots of restaurants & bars The food in the restaurants were very good & room...

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Helpful?
2Thank Tracy C
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, We would like to thank you for choosing El Dorado Royale, a Spa Resort by Karisma for your recent stay. We truly regret your negative experience of your stay and we are very sorry to read, that we were not able fulfill your expectations. Our hotel is committed to providing first class services, facilities and ambiance, so that...

Gloucester, United Kingdom
Reviewed 5 December 2013

Having previously visited the same resort in Jan 2012 we re-booked 12 months after returning with the hope of seeking the same 8 start service that made this the most memorable trip of our lifetime. First Choice were our travel agents 22 months ago and this time opted for Thompson (which crazily worked out cheaper when comparing against First Choice...

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Helpful?
1Thank Owen T
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest. Thank you for your review , detailing your experiences from your stay with us, firstly please accept our apologies for the areas that we fell short of expectations. I never like to hear that any guest has been disappointed with their stay and I have noted the aspects of your stay that you felt impacted your stay ,...

Bristol, United Kingdom
Reviewed 4 December 2013

I visited this beautiful hotel with my girlfriend in early September, The grounds, staff and food are absolutely amazing. The weather was not the best, only two days sun out of fourteen, but I suppose that's what you get if you go in hurricane season. We did have a slight shock one afternoon when a five foot saltwater crocodile decided...

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Helpful?
Thank marcus w
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest: We are very sorry to read about the bad weather you had during your vacations, because you could not enjoy completely the beautiful sun we have in the Caribbean Sea. At the same time, we are very thankful that you recognize the efforts we are making providing first class services by the staff and facilities. We are working...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $388 - $1,219 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Luxury Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Green Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms were amazing and beautiful. We had everything we needed and then some. We loved the animal towels left on the bed each night ! Room 802 was our room number and also our area code so it was easy for us to remember .”
larissam125, 28 Apr 2017 | Read review
“We stayed in an ocean front suite but would not have paid for the upgrade. Their basic rooms are very nice.”
MattD1, 28 Apr 2017 | Read review
“The blocks 50 -51 are the quiet ones”
Asdfghjjkk, 27 Apr 2017 | Read review
“Rooms were a bit dark I had to turn on all the lights just to feel like it was daytime. And open the curtains completely Wide.”
N6687BKjosephr, 26 Apr 2017 | Read review
“If you're looking for quiet evenings, don't stay in the building in the central part of the resort. We loved being central to everything and didn't mind the evening noise and the terrible late night Karaoke :) ”
amycX4752AH, 24 Apr 2017 | Read review
5 of 5