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El Dorado Royale, by Karisma

Bookit.comUSD 712*
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Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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El Dorado Royale, by Karisma
El Dorado Royale, by Karisma
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9,455 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, by Karisma
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Showing 9,168: English reviews
Lansing, Michigan
Reviewed 2 March 2014

Recently spent 14 days at the resort. We too had a great time, but felt the focus was too much on gourmet meals. We too experienced inconsistencies with room cleanliness, soap/towel replenishments, mini-bar filled or not filled and turn down service hit or miss, all the while tipping all staff. This didn't seem to affect our expectations when we returned...

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Helpful?
Thank Sherry S
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Sherry S. We want to thank you for your review of your stay with us on TripAdvisor, it was a pleasure to host your holiday. We really appreciate all comments from our dear and valuable guests. We are truly very sorry knowing that there were aspects of the food, service, cleanness, that you did not enjoy or you felt...

Southampton, United Kingdom
Reviewed 28 February 2014

Just got back from Elderado Royal after spending 14 nights there. Some things were great but there were major problems in other areas. Room was great, junior suite overlooking the sea, clean and comfortable. Tucans pool and bar were very quiet and relaxing, always easy to get a sunbed. Cocktail bar and Belines champagne bar were great places to chill...

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Helpful?
5Thank phil c
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Thank you for your recent review of your holiday to the El Dorado Royale . we are happy to hear you enjoyed your experiences however we are disappointed to hear of your issues getting seated in our restaurants . your feedback is invaluable to us and has been taken very seriously . we will use your comments constructively to make...

Laceby
Reviewed 28 February 2014

As returning guests we knew what to expect or so we thought - well we thought wrong - and we were not alone - I have waited until now to review because I wanted to give Thompson a chance to rectify the matter - they don't care. Room - Allegedly one of the ones that had been updated Room 5324...

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Helpful?
3Thank LacebyMr_Mrs_B
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Thank you for your review of your christmas vacation with us at the El Dorado Royale , we appreciate your time taken to share your experience and we are truly very sorry that we fell short of expectations. we have read through your review and have addressed your comments at all levels . Christmas is a special time and we...

west sussex
Reviewed 28 February 2014

This hotel is absolutely wonderful. The staff are extremely helpful and cannot do enough for you and the food is great. I have two problems, one most important one is that you can only book for two of the restaurants and unless you want to eat at 6 p.m. every night there is very often at least an hours wait...

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3Thank diddyfrog
wash dc
Reviewed 28 February 2014

We usually go to 3.5-4 stars hotels and I was very excited that we purchased 5 star hotel for 3 stars price, but you are always getting what you are paying for.... Things that I liked in this hotel: 1. Beautiful and clean room 2. Clean Pools 3. Beautiful garden 4. Italian and Santa Fe restaurants-food was delicious 5. My...

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2Thank Yuta20
Jacksonville, Oregon
Reviewed 28 February 2014

We were 2 couples traveling on a timeshare exchange through Dial An Exchange. We had read all the great reviews and had been told by friends that they were very impressed when they visited a few years ago. We had a lovely garden view room in building 15. It was totally refurbished. It was on the bottom floor and we...

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2Thank Maureen W
Retford, United Kingdom
Reviewed 27 February 2014 via mobile

We went here for the 3rd time in January of this year, after 2 years away from there. The staff are really happy to provide excellent service, and as a result do exactly that. The food and drinks are excellent, but that would be nothing without the fantastic staff, especially Maggie and Guillermo at Sensimar pool, Jose at Jo Jo's,...

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3Thank J4yc33
Kansas City, Missouri
Reviewed 27 February 2014

El Dorado Royale exceeded our expectations for an all inclusive resort. We booked a junior jacuzzi suite and were upgraded to a premium jacuzzi junior suite upon arrival. The room was clean, spacious, and quite comfortable. The food (gourmet inclusive) was good, even the room service. Some restaurants were better than others. Most notable were D'Italia, Sante Fe, and Jo...

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Helpful?
Thank APS7812
Mc Cordsville
Reviewed 27 February 2014

We visited this resort last February of 2013 . Our travel agent through Beach Bum vacations, Lisa Zwissler did a wonderful pick of this resort for our group. The resort was beautiful and the food was excellent . I especially liked the lunch restaurant right off the beach. Everything I tried was suberb! The beaches at this resort were beautiful...

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3Thank kindyindy
Brockville, Canada
Reviewed 27 February 2014

we just returned from a 7 days stay at this resort and enjoyed our time there.The food was good the staff were friendly.Our room was very well cleaned and our fridge was stocked daily.We did however find this resort to be small.We went for pure relaxation and thats what we got!!The grounds are very well maintained and very pretty.We were...

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Helpful?
Thank TRAYVALS

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
  • Laundry Service
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $390 - $1,596 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Green Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, by Karisma staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reinforce No Smoking policy ”
nadined61, 22 May 2017 | Read review
“Room location is important to us because of knee issues. Property is huge and spread-out so there is lots of walking but also lots of shuttles to hop on for transportation around the property. We request our room as close to La Isla pool as possible because we enjoy the swim-up bar and several restaurants surrounding it..”
dennissE2641LZ, 22 May 2017 | Read review
“More TV channels.”
cherylwoonsama, 18 May 2017 | Read review
“I do not recommend staying in the Royale section at all. Perhaps the family or romantic section is better.”
Barsamp, 16 May 2017 | Read review
“Rooms in 5100 - 5500 are at the end but not near any night activities so quiet at night”
Mandie224, 16 May 2017 | Read review
5 of 5
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USD 712* /night
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Prices are for 1 room, 2 adults
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