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El Dorado Royale, by Karisma

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El Dorado Royale, by Karisma
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9,160 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, by Karisma
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Showing 8,886: English reviews
Reviewed 30 November 2013 via mobile

We spent our honeymoon at El Dorado Royale resort this november. It is a paradise. The food was very good, the personell was very friendly, they said HOLA and smiled to you every time they seen you. The wi-fi signal was very good in all the resort: rooms, bars, pools, restaurants, even on the beach. The entertainment programs were very...

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Helpful?
Thank Rebeca C
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest & Friend, It was a great pleasure welcoming you to El Dorado Royale, a Spa Resort by Karisma and being part of your special celebration. We are delighted to read that you spent a most wonderful holiday with us and found the accommodation, staff and ambiance of the resort very pleasant. Rating us with 5 stars, make us...

Reviewed 30 November 2013

It worthed every penny (pesos). The resort deserves its 5 star clasification. Everything was amazing from begining to end. Excellente is the word which describes best the resort, the service,food, cleanliness, rooms, the activities you can do there. We will recommend it without second thoughts.

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Thank Ccsm81
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest & Friends, It has been a great pleasure to receive your warm review describing your recent vacation at our premises. We want to thank you for qualifying us with 5 stars, we are glad we could fulfill your expectations. We thank your compliments to our staff, services, facilities and atmosphere and I hope you give us the honor...

Northern AZ
Reviewed 30 November 2013

My husband and I just returned from a bliss filled week at the El Dorado Royale. Prior to booking this trip I spent hours reading through the reviews good and bad but I'm very happy I booked a week at this resort. Upon arrival, we warmly greeted and taken to the front desk with champagne in hand. As other reviewers...

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Thank akaflea
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, Thank you for your lovely review and we are pleased that you enjoyed your stay with us and we are looking forward for you to return again. It's particularly pleasing to hear our team be referred to as great and we will ensure your feedback is passed on to them. I would like to thank you for your...

Boston
Reviewed 29 November 2013

I am a bit late posting this as we went in early September but have to say that we had a great time at the EDR. We have been to two other AIs in Mexico so we did have a comparison. We stayed here to attend our daughter's destination wedding. Overall, zero complaints! For starts, the beach was GREAT!! I...

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Thank Karrieb
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, We have had a great pleasure reading your detailed review. Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff. Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. We understand your experience was not exactly perfect but you...

Billingham, United Kingdom
Reviewed 29 November 2013

Just returned from 13 days at the El Dorado Royale it was very impressive on arriving at the hotel, but straight away the reception staff tried to get us to upgrade for a extra cost no welcome champagne just bombarded with the upgrade, then bundled onto a golf buggy and had a wild ride to our room which on entering...

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Thank Pat3591524
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

I would like to thank you for taking the time to share your review of your visit to the El Dorado Royale . I truly appreciate your feedback and all comments mentioned have been carefully considered. It is disappointing to hear that you did not receive the champagne welcome that we are renowned for, this is inexcusable and I have...

Tomball, Texas
Reviewed 29 November 2013 via mobile

We stayed here 3 years ago for our wedding and didn't have one negative review. Unfortunately, that's tone is different. We are still here and won't be back. The atmosphere, the service, the entire resort is different now. It is still beautiful but everything thing else is not the same :( even other guests who are here for the first...

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2Thank Brooks V
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Thank for your sharing your review, and it was a pleasure to host your once again at the El Dorado Royale . It is very dishearting to hear that your recent stay did not live up to previous experiences however it would be very difficult to exceed the memories of your wedding celebrations. I have found your comments very interesting...

Harlow, United Kingdom
Reviewed 27 November 2013

Just returned from two weeks at the El Dorado Royale,. Had read all of the reviews on the hotel before myself and my husband arrived. We were not disappointed. From the minuite you check in, you are made to feel welcome. Rooms very nice, beds really comfortable. We visited all of the restaurants during our stay, excellent service from the...

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1Thank Beverley D
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor, many travelers will find it pretty useful, when choosing their next destination in the Riviera Maya. We are glad to know how much you have enjoyed your stay at El Dorado Royale, a Spa Resort by Karisma and that our facilities and service were up to your expectations. Your comments...

Reviewed 26 November 2013

A wonderful place with wonderful friendly staff.the room was great and we had a wonderful view of the ocean. I was not impressed by some of the restaurants especially the "Italian" but was told by other travellers it depended on the night. This is a big resort and the golf carts don't come by that often. We walked everywhere and...

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Thank DasdasEdmontonCanada
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, Thank you for your review and we are pleased that you enjoyed your stay with us. It's particularly pleasing to hear that our team is referred as the high point of your stay, your kind words motivate all our staff to work every day better; we will ensure your feedback is passed on to them. Our customers´ opinions...

Wichita, Kansas
Reviewed 26 November 2013

This was our 5th trip to an AI resort in the Riviera Maya in the past few years. While ElDorado Royale was nice, I don't think we'd return as we've been to better resorts for similar amounts of money. The good: -Our swim-up suite was very nice and clean. Housekeeping was excellent. Swim-ups are not private at all, FYI. -The...

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4Thank pickoutagooddream
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest from Wichita, Kansas, Thank you for providing such a detailed review of your recent visit to our resort. We are truly disappointed to learn that your experience was less than favorable; even when you have enjoyed and mentioned some good aspects that you liked from us while you were in the resort, it is a shame that we...

Toronto, Canada
Reviewed 25 November 2013

It's a great resort with fabulous scenery everywhere. The service staff are very helpful and friendly. Our pool butler Erving, even knew card tricks! There are many restaurants to choose from and food in some of them is exquisite. Also, I loved the fact that there was wifi available everywhere considering that it is such a big resort. These guys...

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1Thank P S
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest from Toronto, Canadá, Thank you for sharing your feedback on Tripadvisor. We are glad to know how much you have enjoyed your stay at El Dorado Royale, a Spa Resort by Karisma and that our facilities and service were up to your expectations. Your comments are extremely important to us, as they motivate us to continue improving our...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $375 - $1,179 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Spa Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms near hotel boundary are very quiet.”
 of 5 bubbles popeyeNqy, 29 Mar 2017 | Read review
“Casitas are the best. area 2600-3000. There are probably 12 Casitas per pool. Plenty of room, quiet and very relaxing.”
 of 5 bubbles jbhenac87, 27 Mar 2017 | Read review
“The quite rooms away from the center was great. Our block was 52 room 5225”
 of 5 bubbles K9371LFdaves, 27 Mar 2017 | Read review
“Was wonderful room could be brighter but room was lovely ”
 of 5 bubbles susanaE7805BP, 27 Mar 2017 | Read review
“We stayed in a swim up room this time, but with as little time as we spend in our room the lower priced rooms are probably a better value.”
 of 5 bubbles danielkB2185PO, 25 Mar 2017 | Read review
5 of 5