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El Dorado Royale, by Karisma

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El Dorado Royale, by Karisma
El Dorado Royale, by Karisma
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9,301 Reviews from our TripAdvisor Community

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Showing 9,018: English reviews
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Hartford, Connecticut
Reviewed yesterday NEW

This resort has everything you can think of when you think of relaxing and being taken care of... But with all of the beauty, pools, fine dining locations, ocean breezes and many things to do (or not do if you so choose) it's the staff that stands out. I wish I could remember everyone's name, but it was great to...

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Thank davmich2015
Rochester Hills, Michigan
Reviewed yesterday NEW

This was our 4th stay at El Dorado Royals. We took our son and daughter-in-law (their 1st time). We were treated like royalty! We were upgraded and ended up with a Pool Butler- Jorge Cruz, who was amazing!! Our building concierge team, Jullieta and Zully spoiled us as well! Our children were celebrating their anniversary and were treated every day...

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1Thank alsan777
New Orleans, Louisiana
Reviewed yesterday NEWvia mobile

Our overall stay at the resort was good, but we had 2 issues, 1) with Amstar tour representative Lucas was not forthcoming and honest when taking our money for a Sunset Cruise, very very very upset with Amstar, 2) with the gift shops at the resort, have gifts tagged with one price, and ask for another price, more dishonesty!!! The...

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1Thank NOCo0901
Leeds, United Kingdom
Reviewed 2 days ago NEWvia mobile

My best friend and I have been going here for the past 5 years. Everything is fantastic from the accommodation to the food to the service. Nothing is too much trouble and the staff make you feel extremely welcome. This year we were particularly impressed with Hector, Edgar, Sergio and Brenda who form part of the pool entertainment team. They...

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2Thank XHB99
Chocowinity, North Carolina
Reviewed 2 days ago NEW

We just returned after nine wonderful days at the El Dorado. There is nothing that I can say that describes the beautiful scenery at this resort, it is amazing. We stayed in a Sapphire Royal swimup suite. Our butler, Gieselle, attended to our every wish, coffee in the morning, ice in the afternoon, and transportation to restaurants when required. We...

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1Thank orientalnc9
The villages
Reviewed 2 days ago NEW

We have been to the El Dorado at least 5 times and It continues to impress us! The food is exquisite....and knowing a lot of it is grown hydroponically on site makes it even better! Housekeeping services kept our room sparkling clean the entire week we were there. The resort is large, but not to worry, electric golf carts run...

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1Thank Linda A
Manchester, United Kingdom
Reviewed 2 days ago NEW

Me and my partner stayed here in April 2017, we was disappointed with the resort after spending a lot of money to come here and expected 5* service. Have a long think about this resort before you book it as its not all cracked up to be from looking at the resort through Thomsons brochure. There is lots of nicer...

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4Thank chris l
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Dear chris l, Thank you for the time taken to provide us your review, please know every commnet raised by you it is of utmost importance when we evaluate our hotel and services. Please know, we are disheartened that during your visit, there were areas that were not reflective of the high standards we have in place. Please know that...

Pontefract, United Kingdom
Reviewed 2 days ago NEW

Had a wonderful holiday. The restaurants were all fine dining. Superb quality nicely presented food. All staff were very pleasant and wanting to please. we never had to queue but ate around 7.30 when it was not too busy. our room was very clean and the maid Armando did a brilliant towel display for our anniversary. Top marks for the...

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2Thank charlesraybould44
Hibbing, Minnesota
Reviewed 3 days ago NEWvia mobile

This is the third time my husband and I have been to this resort. 3/2014, 8/2016 and 4/2017, and we are still in a pure bliss every time we arrive. Every time, as soon as we have walked up the gorgeous marble front steps, we have ALWAYS been greeted with warm smiles and crisp, strong champagne. This resort has so...

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1Thank kmsss
Reviewed 3 days ago NEW

We had an excellent time at this resort. The service was beyond our expectations. Our personal concierge group (Zully and Josselia) were extremely helpful. The resort remained clean throughout our stay. Our favorite bartender was Ceazar (SP?) located at the swim up bar next to La Isla.

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1Thank Morgan K

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $388 - $1,208 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Spa Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Green Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, by Karisma staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check out a swim-up room. We haven't done it yet, but it looks fun.”
davmich2015, 22 Apr 2017 | Read review
“Any room located near the evening entertainment can be rather loud. If you are a light sleeper try to avoid this area.”
orientalnc9, 21 Apr 2017 | Read review
“We had a swim up at El Dorado Royale and loved it! Might want to go to bldg 42 or higher as you can hear the entertainment if you are closer”
165lindaa, 21 Apr 2017 | Read review
“Buildings one to five have best view and added amenities. I would take second floor over swim-up for the view.”
ConstantVacationers, 20 Apr 2017 | Read review
“Spend the extra on the upgrade to swim up with concierge service, you will feel pampered”
R_Feser, 17 Apr 2017 | Read review
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