We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

El Dorado Royale, a Spa Resort by Karisma

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 3 more sites!
Professional photos
El Dorado Royale, a Spa Resort by Karisma
El Dorado Royale, a Spa Resort by Karisma
Panoramas (10)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

8,591 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 8,340: English reviews
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed yesterday NEW via mobile

There's not much to say really, go for it ! It was fantastic. The site is large and you have a really good spread of bars / restaurants. There are lots of activities included and plenty of spaces by the large selection of pools. The food was at all times superb. Plenty of choice. The staff were genuinely fantastic, none... More 

Helpful?
1 Thank Mark F
Slidell, Louisiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW via mobile

We stay the royale for our honeymoon and we loved it the people were amazing the drinks were good and most restaurants had very good food liked JoJos the best and the santa fe grill was amazing. The only complaints we had were that there was construction goin on the room above us so we didnt appricate that and when... More 

Helpful?
2 Thank Todd S
Houston, Texas
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 days ago NEW

Returning to EDR for a 6th time, you may question why 6 times???? Lets start with a tropical resort with swaying coconut tree's that is so comfortably spread out you have no idea or ever get the feeling of congestion or crowds. The spacious walk ways from here to there and back to your room make for coasting atmosphere of... More 

Helpful?
3 Thank WOWFACTORVACA
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear WOWFACTORVACA, Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. Thanks to the staff, facilities and services is that we have a large number of loyal and valuable guests and members that return year upon... More 

La Maddalena, Italy
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 days ago NEW via mobile

We wanted to go to Mexico in January and I researched all of the hotels in and around Cancun, this hotel really stood out to me and we booked via Thomsons holidays. When we arrived it was exactly as described and absolutely beautiful. We had booked a swim up room but with their not being the sun in the peak... More 

Helpful?
2 Thank -MotonaveSeaStar-
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear MotonaveSeaStar, Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Royale, a Spa Resort by Karisma. It has been a great pleasure to receive your warm review regarding your most recent vacation at our premises and hear that your experience... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

We actually visited in August 2014 (not 2016) as a belated 25th wedding anniversary. The room was perfect: hot tub in the room, balcony overlooking the pool that links together below. A beautiful ocean view, hammocks provided for every balcony. The food and beverages were excellent. We went in late August, so the resort was almost empty. No college kids... More 

Helpful?
2 Thank JollyJulie68
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear JollyJulie68, Thank you for taking the time out of your day to write such a wonderful review from our property. It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. We are looking forward to welcome you back again at El Dorado Royale, a Spa Resort... More 

Edison, New Jersey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

My Wife and I had the most amazing honey moon. We can not get over how wonderful it was. When we decided where we were going to go- we did not expect how amazing it was going to be. When we first arrived to this beautiful resort we were greeted with drinks and amazing customer service from the beginning. We... More 

Helpful?
1 Thank AJPDH
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear AJPDH, Thank you for taking the time out of your day to write such a wonderful review from our property. We do our utmost to ensure we go above and beyond for each and everyone one of our guests. It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth... More 

London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 days ago NEW

Had a great 2 weeks. Hotel was superb, grounds immaculate, restaurants all very good, never had a bad meal and we ate in everyone. Plenty of bars and the service was top quality. Would especially like to thank Cesar at Kick bar for his excellent work, also Jorge, Christian and Alvaro at Spot and Daniel (very funny) for his greenhouse... More 

Helpful?
2 Thank SLondonB50
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear SLondonB50, Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. I am glad to read in your review that you enjoyed our property. We are looking forward to welcome you back again at El Dorado... More 

Brighton, ON, Canada
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 days ago NEW via mobile

If you are a foodie like we are this is the hotel. Adults only (which is also nice during March Break). Beautiful hotel - we actually stayed at the sister hotel which had a swim up room. Nothing like drink service to your room!! Rooms are spacious and luxurious. Every meal is a fine dining experience without the need for... More 

Helpful?
1 Thank Olympic12
Camrose, Alberta, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 days ago NEW

This is our third visit to El Dorado Royale. While it was a good vacation, it just wasn't up to snuff as we have come to expect from it. I think the biggest disappointment was that the Karisma Resorts has a 'returning guest' program, that you have to register for, I did this online prior to our trip, and that... More 

Helpful?
3 Thank Candace V
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear Candace V, Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Royale, a Spa Resort by Karisma. We are very sorry for not being able to exceed your expectations and have left this image of our services. We have worked... More 

Jim Thorpe, Pennsylvania
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

we went on our honeymoon and had probably the best experience of our lives. resort was beautiful, staff was wonderful, food was awesome! we will definitely be coming back. toured the green house with Sergio who was great! We were genuinely sad the day we left.

Helpful?
1 Thank wshonchell
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear wshonchell, Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. It’s wonderful to hear from you and we’re so glad that you enjoyed your honeymoon at El Dorado Royale, a Spa Resort by Karisma. Truly, we cannot thank... More 

9,971 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (9567)
Viewed
Hotel & Grounds (1972)
Viewed
Pool/Beach Area (1705)
Viewed
Dining (853)
Viewed
View from Room (440)
Viewed
Bathroom (126)
Viewed
Room/Suite (1305)
Viewed
Business Centre/Function Rooms (53)
Viewed
Family/Play Areas (16)
Viewed
1:18
Videos (7)
Viewed
Other (3090)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (357)
Viewed
Amenities (55)
Viewed
Beach (10)
Viewed
Beachfront Pool (11)
Viewed
Jacuzzi Junior Suite (35)
Viewed
Main Pool (15)
Viewed
Pool (16)
Viewed
Dining (45)
Viewed
Swim-Up Oceanfront Jacuzzi Junior Suite (40)
Viewed
Swim-Up Suite (63)
Viewed
The Hotel (67)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (47)
Viewed
Dining (9)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (12)
Viewed
Pool/Beach Area (1)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
0.0 km away
El Dorado Casitas Royale, by Karisma
9.2 km away
El Dorado Maroma, a Beachfront Resort, by Karisma
2.8 km away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
10,762 reviews
Show Prices
Show Prices
Show Prices
4.8 km away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,346 reviews
6.9 km away
Secrets Maroma Beach Riviera Cancun
22.7 km away
The Royal Playa del Carmen
The Royal Playa del Carmen
#14 of 213 in Playa del Carmen
14,427 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $442 - $1,228 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Reservation Options:
TripAdvisor is proud to partner with Orbitz, BookIt.com, Hotels.com, Travelocity, Expedia and Jetsetter so you can book your El Dorado Royale, a Spa Resort by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Family Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, a Spa Resort by Karisma staff and other travellers.
1,201 questions
Ask a question
Wilmington, Delaware

See all questions (1201)

Questions? Get answers from El Dorado Royale, a Spa Resort by Karisma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask ahead through an email or even a call to the property. But don't complain once there, its only a room.”
 of 5 bubbles WOWFACTORVACA, 2 Dec 2016 | Read review
“2nd floor ocean views were amazing!”
 of 5 bubbles JollyJulie68, 1 Dec 2016 | Read review
“Snorkelling is best on the south end of the resort by the rocks.”
  • Loved the swim out room
  • Room decoration after our candle light dinner on the beach.
  • Keep your room tidy and tip the cleaning staff.
 of 5 bubbles obob, 27 Nov 2016 | Read review
“We had a garden view and it was lovely!”
 of 5 bubbles mandyschnell01, 26 Nov 2016 | Read review
“Block 54 was good. Right by beach and quiet.”
 of 5 bubbles harrisondd, 21 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay