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El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
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8,603 Reviews from our TripAdvisor Community

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Showing 8,352: English reviews
Plymouth, United Kingdom
Reviewed yesterday NEW

This was a fantastic place to take a week's break in the run up to Christmas though with a few tweaks it could have been even better. The staff were 100% friendly and smiling, everybody said Hola every time you met them and they seemed to be happy in their work which always helps you settle into an overseas resort...

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Helpful?
1Thank GRLUK
Orlando, Florida
Reviewed 2 days ago NEW

My husband and I had our destination wedding with 80 guests at El Dorado. It was truly the most magical week. Every single employee we came in contact with would make sure to go out of their way to make our stay memorable. We were married on the pier and had our reception under the palapa of Tucanes. The entire...

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Helpful?
1Thank tiffanypatteson
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear tiffanypatteson, Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. It is amazing to read that our guest truly appreciate our arduous efforts to preserve our beaches and Resort as a Luxury, relaxing and romantic ambience for vacationers...

Runcorn, United Kingdom
Reviewed 2 days ago NEW

A lot of appearance but not substance. Very nice room with balcony and Jacuzzi. Good room service and cleaning. Dive centre in hotel has not a diver but only a seller for dive packages who don't know what you are talking about. The only restaurant that give you enough food is the mexican, all others are more on the little...

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Helpful?
1Thank Gualtiero B
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear Gualtiero B I would like to thank you first of all for the time taken to share your comments about your recent stay at our resort. Thank you furthermore for the positive comments on the nice room as well as for the good service received by room service. I am disheartened that during your visit, there were areas that...

Ipswich, England, United Kingdom
Reviewed 2 days ago NEWvia mobile

My partner and I visited after two friends strongly recommended it to us. I was glad we came! The grounds are just stunning and staff are so friendly, each one of them greeting you OLA every time they see you! I really liked the spacious room with a jacuzzi next to the bed! The bathroom was spacious (the toilet could...

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Helpful?
1Thank Richard B
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear Richard B, Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Royale, a Spa Resort by Karisma. Our customers’ opinions and suggestions are really crucial in the process of improving our performance, so we thank your valuable comments which undoubtedly...

Milwaukee, Wisconsin
Reviewed 2 days ago NEW

I wish I could give El Dorado Royale in the Riviera Maya an overall three-and-a half stars (Above Average) rating . Unfortunately an overall rating doesn’t reflect the full range of stars this resort garners using various criteria. I will rate three areas: staff, resort grounds, and food. STAFF: The star rating for the staff would be 5 (Excellent). All...

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Helpful?
2Thank bonhamWI
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear bonhamWI Thank you for sharing your recent feedback with us at Trip Advisor. It is very nice to read that you were rendered a great service by the employees and that you have enjoyed the beautiful and well-kept property grounds. We have been praised for our continued efforts concerning our Environmental and sustainability program “we are going green”. On...

London
Reviewed 2 days ago NEW

Last year we tried our first Thomson holiday and had great week in Mauritius. As a result of that we booked a week in Mexico for this year. The Thomson website says according to Condé Nast readers, El Dorado Royale is one of the world's top 100 hotels. All I can assume from this is that Condé Nast readers don't...

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Helpful?
2Thank claytoncast
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear claytoncast Thank you for your recent review of our resort, your comments and feedback are truly appreciated. It is disappointing that your experiences fell below your expectations as upon arrival, due to the room furnishings and our food and service offered; please apologize. Your feedback has been carefully considered and I will be sure to take the necessary action...

Chicago, Illinois
Reviewed 2 days ago NEW

We just returned from a vacation with three other couples and we had a blast! Sergio in particular was great for poolside entertainment and water aerobics. And Angela, the beach waitress was the best! There are tons of pools and restaurants to choose from. All of our meals were very good too. The dinner show at Fuentes was a great...

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Helpful?
1Thank JKMo24
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear JKMo24, Thank you for your wonderful review of your recent stay here at El Dorado Royale. I am glad to read in your review that you enjoyed our property & your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination. Hoping to welcome you once again...

Chester, United Kingdom
Reviewed 2 days ago NEWvia mobile

Visited 13-27th Nov'16 Where to start...?! The hotel grounds are absolutely stunning and their grounds staff are working tirelessly throughout the resort to keep it that way. This is a big place and there are plenty of bars and restaurants dotted around the resort... We like walking but there are shuttles stops everywhere to hop onto a cart to take...

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Helpful?
1Thank BradClaxton
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear BradClaxton, Thank you very much for your recent visit and lovely comments on TripAdvisor. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. It is amazing to read that our guest truly appreciate our arduous efforts to preserve our beaches and Resort as a Luxury, relaxing and romantic ambience for...

Reviewed 2 days ago NEWvia mobile

Me and my boyfriend both in our early 20s, visited this hotel late November 2016 for 10 nights after it being the very first hotel recommended by the travel agent. We had the impression we were quite far from Cancun airport, however we we were the very first drop off by the transfer coach around 20 mins (always good). On...

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Helpful?
1Thank Jvf2894
KarismaHotelsResorts, Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola Dear Jvf2894, Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. I am sure your comments will...

Reviewed 3 days ago NEWvia mobile

Just returned from El dorado Royale .A lovely hotel and the staff are very lovely and work very hard to make your stay enjoyable . However it does lack in parts such as no fresh orange juice but instead a pop .Although they call it fresh orange juice when I challenge it they said no it is pop . The...

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Helpful?
1Thank Susette O

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $436 - $1,225 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Family Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, a Spa Resort by Karisma staff and other travellers.
1,202 questions
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Wilmington, Delaware

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Jojos was the main source of nightlife noise so if you want a quiet spot ask to be a block or two from there.”
 of 5 bubbles GRLUK, 6 Dec 2016 | Read review
“Sea view at the third floor (no lift)”
 of 5 bubbles gualtierob983, 5 Dec 2016 | Read review
“Take along some kind of light so you can be seen while walking by the electric carts after dark.”
 of 5 bubbles bonhamWI, 5 Dec 2016 | Read review
“The casitas looked a little newer and nicer - but they were more expensive”
 of 5 bubbles JKMo24, 5 Dec 2016 | Read review
“5405, far from the noise and no passing footfall.”
 of 5 bubbles claytonc355, 4 Dec 2016 | Read review
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