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El Dorado Royale

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8,912 Reviews from our TripAdvisor Community

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Showing 8,646: English reviews
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Lethbridge, AB
Reviewed yesterday NEWvia mobile

Just returned from a week at El Dorado Royale. Mostly great but a few issues and few suggestions. The Grounds/ Rooms: The resort is quite large, but we walked the entire grounds all the way to the end of Generations on both path and beach many times, there is really no need for the carts unless you're physically compromised (...

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10Thank BrimLethbridge_AB
Reviewed yesterday NEWvia mobile

We went to El Dorado Royale with three other couples and had the BEST time! The place was amazing and the staff were incredible! We LOVED Brenda who was a leader in entertainment! She gave us our bike tour then later we saw her at the pool where she lead pool games and exercises. She made the trip with her...

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2Thank Laura C
Reviewed yesterday NEW

This is our third time to stay at the El Dorado Royale and we thoroughly enjoyed it! The staff is FANTASTIC especially Brenda and Sergio at the main pool. Everyone that works there works so hard to make sure that you are comfortable and have everything that you need/want. We will definitely be back!

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1Thank Lindsay T
Paulsboro, NJ
Reviewed 2 days ago NEW

This was our 2nd time at the El Dorado, we stayed in the Casitas section the first time and the Villas section this time. 10 days of a wonderful vacation. The grounds are stunning, everyone always working hard to make it so beautiful. All staff that we had the pleasure to meet or talk to were always pleasant. Villas section...

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1Thank NewJersey57
Burlington, Canada
Reviewed 2 days ago NEW

We stayed in the Premium Jacuzzi Ste. which was on the second floor (three floors total with no elevators). The room was big and clean with beautiful views. The whole resort is quite big but they have golf carts whizzing by picking up anyone who waved them down. The restaurants were all good but they definitely need to hire more...

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Thank brownbarb58
Dunfermline, United Kingdom
Reviewed 2 days ago NEWvia mobile

When you spend thousands on a 2 week break in a 5 star, luxury, all inclusive, adults only resort you expect just that - unfortunately the El Dorado didn't deliver on 3 of those 4 counts for us.... Pros: • Cocotal was a great restaurant for breakfast - and for dinner actually, although very few people seem to realise it's...

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4Thank hezzastevo
Sussex
Reviewed 2 days ago NEW

We paid for an upgrade to the premier section which wasn't cheap and recieved a room which had damp bedding with black marks, the curtains had lots of black mould as did the bedroom, bathroom and shower. The lamp in the bathroom had lots of rust. Every surface in the room was wet and our clothes became damp. It took...

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3Thank Sussex_JohnandTink
Wolverhampton, United Kingdom
Reviewed 2 days ago NEW

I am amazed at some of these reviews, we have been here for almost two weeks and cannot see what these strange people are raving on about. The beach... It's great soft sand, a few little rocks !! The sea is great for swimming and snorkelling. An artificial reef built to encourage the growth of coral and fish, it's wonderful....

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1Thank Eileen J
Reviewed 3 days ago NEWvia mobile

Great all inclusive adult only resort. Just beware of all of the add ons, and prioritize what you want beyond what's included. You can go without them and still have a great experience here. The staff are great and very accommodating.

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2Thank Sarah K
KarismaHotelsResorts, Manager at El Dorado Royale, responded to this review

Hola Dear Sarah K, Thank you very much for your recent visit and lovely comments on TripAdvisor. We will address your kindly comments with all our staff. Looking forward to receive you once again, at El Dorado Royale, a Spa Resort by Karisma for another memorable vacation. Best regards, Gabriel Bonilla Hotel Manager

Reviewed 3 days ago NEWvia mobile

An excellent hotel and the staff where top notch; attentive but not intrusive. We travelled here with First Choice and arranged our excursions and tours with them. The rep was excellent and attentive to our needs. I celebrated my birthday here and the concierge arranged a cake, banner and bubbles for the occasion. Our room was good, comfortable and with...

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4Thank Justin H
KarismaHotelsResorts, Manager at El Dorado Royale, responded to this review

Hola Dear Justin H, It’s wonderful to hear from you and we’re so glad that you enjoyed your honeymoon at El Dorado Royale, a Spa Resort by Karisma. Truly, we cannot thank you enough for choosing to spend this very important moment in your lives at our resort, I am so happy to hear that your experience was in line...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale

Address: Km 45 Carretera | Municipio de Solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $377 - $1,510 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Spa Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale staff and other travellers.
1,363 questions
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Wilmington, Delaware

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Questions? Get answers from El Dorado Royale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We'll be booking the swim up rooms on the first floor when we go back (no elevators).”
  • Yes we tipped the maids.
  • Second floor view from our room
 of 5 bubbles brownbarb58, 25 Feb 2017 | Read review
“Premium swim up room at the Royale quieter and more private than Casita swim up”
 of 5 bubbles CorkytheCat, 23 Feb 2017 | Read review
“Second floor and above allows your deck door to be open.”
 of 5 bubbles SBasham07, 21 Feb 2017 | Read review
“We had swim up suites in the member only section and they were amazing.”
 of 5 bubbles suzy10f, 20 Feb 2017 | Read review
“High floors are best, Casitas offer ocean views”
 of 5 bubbles 584clarissas, 19 Feb 2017 | Read review
5 of 5