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Iberostar Paraiso Maya

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4,554 Reviews from our TripAdvisor Community

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Showing 3,501: English reviews
Reviewed 9 January 2014

We travelled as a family of 4 (13 & 9 yr old) 12/22-12/27. This was our first trip to Mexico, and first all inclusive. You may read through this and get the feeling that we did not enjoy the trip. It couldn't be further from the truth. Overall we found the grounds impressive and clean, the staff very kind and...

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4Thank Scotty11x
Ottawa, Canada
Reviewed 9 January 2014

We were at Paraiso Maya in early December, I have to say it was an extremely nice resort, the grounds are absolutely stunning and well maintained, its luxuriously decorated and the mexican flair makes it all that much more beautiful. We unfortunately did have an unfortunate incident which I will bring up regarding the hotel's management, but for the most...

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1Thank Kapou
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear client, Thank you for choosing Iberostar Paraiso Maya for your most recent vacation and for taking the time to write down your review on how your holiday went at our resort. We are sorry to hear that our buffets did not live up your expectations. The food variation in our buffets are part of our quality standards and under...

London
Reviewed 9 January 2014

My husband, my 16-month old daughter and I stayed at the Iberostar, Paraiso Maya for 10-days where we gathered for a family reunion. Let me start off by staying that we loved our stay at the Iberostar, Pariso Maya and will return when there is an opportunity. The food was excellent, the service excellent, the people friendly, and it was...

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4Thank RoboChris
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Let us begin by extending a special word of thanks for the opportunity you have given us by choosing to vacation at Iberostar Paraiso Maya. We are very happy to know that you have had a wonderful vacation with us, and that our food, our friendly staff, our pools, and the rest of services available have met your...

Edmonton, Canada
Reviewed 9 January 2014

The Iberostar Paraiso Maya was our destination for this family of 4 getaway in December. We had heard positive reviews for Iberostar resorts, and there is truth to their reputation. Upon arriving, the lobby was very quiet and clean with beautiful Mayan decor, but it almost felt deserted too... leaving us to wonder if we are in the right place....

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Thank Chucky D
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you very much for your valuable comments about our resort. We are glad to hear that you were pleased with the services provided at the hotel. We are happy to know that you enjoyed our facilities, entertainment and our service; our housekeeping department will receive your lovely comments about their service. We apologize about the situation you...

Buffalo Grove, Illinois
Reviewed 8 January 2014

We just returned back from our trip and had an excellent time at the Iberostar Maya. We were there for our 20th anniversary with our two kids aged 14 and 11. This was our third time at the resort and first at the Maya. The hotel staff was very friendly and accomadating. We did have some issues with the room,...

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1Thank Fred L
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the General Manager at Iberostar Paraiso Maya we would like to thank you for taking the time to write this wonderful review. We are delighted to know that you had an enjoyable vacation and anniversary and that you were pleased with the facilities and services provided by the hotel and staff. We really appreciate your...

Boulder, Colorado
Reviewed 8 January 2014

We came to the resort with another family - 3 adults and 6 kids, all teenagers. I would describe us as fairly worldly and used to staying in very nice resorts. We picked this property due to the beach, pool, number of activities and restaurants, and their high rating. Well, the beach and pool was nice. Everything else was AWFUL!...

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2Thank shelskico
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all we deeply regret you were disappointed with our policies and that you have had a bad experience at our property. We would like to inform you that our booking system is based on restaurant seatings for our 5 specialty restaurants at 18:30, 19:00, 20:30 and 21:00. We want our guests to enjoy a nice dinner,...

Old Bridge, New Jersey
Reviewed 7 January 2014

I came to the resort with 40 other families for a wedding. My rings were stolen, from my hotel room, by people who work for the resort. They stole my engagement ring and my wedding band. I reported it to concierge, as my luggage was ripped and I noticed my rings, both my engagement ring and my wedding band were...

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14Thank Hihoney101
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the Iberostar Paraiso Maya staff and managers, we would like to apologize for the inconvenience you experienced during your stay with us. We would like to assure you that every concern presented by our guests is very important to us, especially cases in which our guests’ personal belongings are involved. We take these cases very...

Kearney, Missouri
Reviewed 7 January 2014

Great pools and beaches but be prepared to walk a lot…very big resort. Horrible beds and the maid service in our room was terrible - had to call to get toilet paper and towels each night. Loved the area and the beach but would pick another resort for the money.

Review collected in partnership with Iberostar
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1Thank lhglennon
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear client, Thank you for giving us the absolute privilege of being your hosts by choosing Iberostar Paraiso Maya for your most recent family vacation. We would also like to express our sincere appreciations to you for taking time to send us your comments on how your holidays went at our resort. On the other hand; we regret to hear...

New Castle, Delaware
Reviewed 6 January 2014

The Paraiso Maya hotel was breathe taking the moment we arrived on the property. I have to say, we were nervous about coming to the hotel because a lot of the pictures we saw seemed to be outdated, but this assumption was completely wrong. From the living space to the outdoors, it was beautiful, and it was decorated in a...

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4Thank Paige M
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for giving us the absolute privilege of being your hosts by choosing Iberostar Paraiso Maya for your most recent family vacation. It certainly gives us a great deal of satisfaction to understand from your kind remarks that you had a wonderful experience at our resort, and also felt like stars while with us. We also very...

Edmonton
Reviewed 6 January 2014

This is what I sent the Paraiso upon our arrival home. Dear Ariadna, Thank you to all the staff at the Paraiso Maya our vacation from December 22 to 31st was amazing. We loved our stay and it was made extra special because of the staff at the Paraiso Maya. We stayed in room 6013 and the service was excellent....

Review collected in partnership with Iberostar
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1Thank Rhonda7596
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear Rhonda7596, Thank you for taking the time to copy here your wonderful letter to Ariadna. Your fabulous experience may encourage other travelers to choose us as their vacation destination in Mexico. We are extremely proud to know that we have contributed to our guests' happiness. Thank you for this feedback. We are happy that you enjoyed all of our...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $374 - $844 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#3 Green Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Maya staff and other travellers.
594 questions
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Questions? Get answers from Iberostar Paraiso Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room closest to the beach with a private pool, it was nice and quiet”
 of 5 bubbles Patod49, 17 Jan 2017 | Read review
“I can't remember our location just that it was next to the Grand,close to the buffet, and pool.”
  • Elephant in our room
 of 5 bubbles luv2travelaz, 12 Jan 2017 | Read review
“Areas 60-61 are closer to the beach , 62 - 64 are pretty central to the pool and restuarants”
 of 5 bubbles SPJAZ, 11 Jan 2017 | Read review
“Ask for a fold out couch.”
 of 5 bubbles Cana_Couple, 9 Jan 2017 | Read review
“Rooms are built for quiet.”
 of 5 bubbles Raincitywanderer, 8 Jan 2017 | Read review
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