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Iberostar Paraiso Maya

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4,465 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Paraiso Maya
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Showing 3,433: English reviews
Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 November 2013

This was our third time at this Iberostar property, first in 2005, then 2010. We have stayed at the Maya, the Lindo and the Grand. My husband and I like Iberostar, their resorts are very well-run. Our check-in was seamless, as usual. The resort seemed fairly quiet, no issues getting loungers or reservations for the a la carte restaurants. I... More 

Helpful?
Thank beadssusan
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear customer, On behalf of all our staff members we would like to thank you for choosing to stay once again at our lovely resort, Iberostar Paraiso Maya. We would also like to express our gratitude for the time you have taken to share your opinion of your stay at our resort. Concerning our culinary offer, we are sorry we... More 

Aspen, Colorado, USA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 November 2013

We had a nice trip...despite rain on 5 of 6 nights that we stayed. However, I would suggest that you find out if all restaurants on property are open when you plan to travel. During our stay (end of october) they had the restaruants only open on certain nights...which meant we didn't have a lot of flexibility. We were dissappointed... More 

Review collected in partnership with Iberostar

Helpful?
3 Thank mountainfamily2
Dallas
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 31 October 2013

What a wonderful vacation resort, nothing short of magnificent. We chose the Iberostar Paraiso Maya for the location,rating and children's activitiy program. We were completely satisfied with the beauty, cleanliness, attentive staff and fantastic children's program and activities and personnel. We were greeted by Hector, and our request for a connecting room, in bulding 61 was granted. We were upgraded... More 

Helpful?
2 Thank BETTY4610
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear customer, We would like to thank you for your invaluable feedback. We are really glad to know you are coming back to our resort and appreciate you sharing your opinion with other travelers. Thank you very much for all the positive points you mentioned. Your comments about the friendliness of our staff motivate us to provide an even better... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 October 2013 via mobile

This was our first trip to an iberostar. My wife and I have stayed at now hotels, secrets, gran Bahia principe, dreams, and now iberostar ( at least in Mexico anyways). So I am basing my review on past experiences at the other resorts up and down the coast over the last several years and this is our eighth time... More 

Helpful?
3 Thank Michael P
Cleveland, Ohio
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 30 October 2013 via mobile

compared to other resorts here, this one is average. we reported three times the t.v. in our room didn't work, but it was never fixed in the 7 days we were here. the food is average, above if you don't mind eating the same thing every day for three meals per. the bakery is one of the things they get... More 

Helpful?
1 Thank site-c-r1
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Please allow us to express our sincere appreciations for not only choosing our resort to spend your vacations with us, but also for taking the time to send your comments and your opinion of your holiday at Iberostar. We are sorry you were dissatisfied with your accommodations. Our maintenance department works on a maintenance roll throughout the year.... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 30 October 2013

I've been to two other Iberostar resorts, and I must say my wife and I were a little bit let down on our recent trip. Ill keep it very simple: Pros: -Once again the Iberostar staff (waiters, bartenders, house keeping, bus boys). They really do deserve a five star, and I dont want to take anything away from the work... More 

Helpful?
Thank Jimmyboy84
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear client, Thank you very much for the feedback you have shared with us and fellow travelers. Your comments are very helpful to us in evaluating our service. We are glad you enjoyed our service and facilities. It was a pleasure to have been given the chance to serve you and very encouraging hearing that our service and various staff... More 

Fairhaven, Massachusetts, USA
1 review
Reviewed 28 October 2013

My husband and I came upon our 15th Anniversary and decided to go to Mexico. After much research, and recommendations, we chose Iberostar Maya and boy did it deliver!! The grounds were beautiful, the room amazing, and the staff were suburb. Everyone was beyond nice, genuine, and remembered our faces and most times, our orders. I have never felt so... More 

Review collected in partnership with Iberostar

Helpful?
Thank crzyone9198
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear customer, Thank you for giving us the absolute privilege of being your hosts by choosing Iberostar Paraiso Maya for your most recent vacation. We would also like to express our sincere appreciations to you for taking time to send us your comments on how your holidays went at our resort and that you enjoyed our facilities and you were... More 

Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 October 2013

We traveled to this hotel with another family and little kids. We specifically picked the hotel for its good family reviews and amenities for families. My family and I are typically not the complaining type and are very easy to please but out of all the Mexico resorts I have stayed at in the last few years I really wanted... More 

Helpful?
3 Thank Fun123_12
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear client, On behalf of all our staff members we would like to thank you for choosing to stay at our lovely resort, Iberostar Paraiso Maya. Your comments regarding the kindness and entertainment offered by our Star Friends team will go far way in encouraging them. Thank you very much; they certainly are a great asset to our company. With... More 

Waterford, Canada
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 28 October 2013

This was another fantastic trip to Mexico. This was are second time at this resort and it was better than our first. We stayed at the beach section the first time and thought that was great. this time at the Maya section was just simply fabulous. Check in was a breeze and our room was great. Big room which was... More 

Helpful?
2 Thank wiza
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Please allow us to express our sincere appreciations for not only choosing to be valued guests of Iberostar, but also for taking the time to share with us and the rest of the online community, your opinion of your stay at our lovely resort. We are happy to read that you enjoyed the facilities and services that the... More 

County Durham
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 October 2013

This has to have been the best holiday we have been on. The hotel was amazing and took our breath away as soon as we walked into the reception. Our room was fantastic,beautiful views and immaculate. We ate at the buffets and the restaurants and we were more than happy with both. The staff go out of their way to... More 

Helpful?
3 Thank little_claire1985
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, It is always a pleasure to receive feedback like yours, and on behalf of the entire team here at Iberostar Paraiso Maya, we would like to express our most sincere gratitude, for choosing our resort for your family vacation. We appreciate the fact that you took such care in detailing your vacation experience for all the readers on... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $372 - $952 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#2 Green Hotel in Playa Paraiso
#3 Luxury Hotel in Playa Paraiso
#4 On the Beach Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Maya staff and other travellers.
556 questions
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Questions? Get answers from Iberostar Paraiso Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed on third floor with great view but heard of a lot of complaints from guests on the first floor of views of walls, dirt and noise.”
 of 5 bubbles kalbe628, 2 Dec 2016 | Read review
“Request a room close to the pool”
 of 5 bubbles elenarP2005PL, 30 Nov 2016 | Read review
“Building 61 worked great for us”
 of 5 bubbles 964jeffc, 29 Nov 2016 | Read review
“Request first floor for easy access for families”
 of 5 bubbles antmar5864, 29 Nov 2016 | Read review
“I would stay in Building 60 or 61”
 of 5 bubbles SandraD442, 23 Nov 2016 | Read review
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