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Iberostar Paraiso Maya

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Iberostar Paraiso Maya
Iberostar Paraiso Maya
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4,622 Reviews from our TripAdvisor Community

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Showing 3,552: English reviews
Playa Paraiso
Reviewed 24 July 2014

Loved this hotel. It is beautiful. Food at all the buffets and themed restaurants was delicious. Loved the pool and beach area. Would definitely go back! Staff was very friendly. Grounds are beautiful.

Review collected in partnership with Iberostar.com
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Helpful?
3Thank Emily L
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the IBEROSTAR Paraiso Maya staff and Managers, we would like to thank you for choosing our resort for your vacation. We are very glad to hear that you had a wonderful stay in our resort and that you had a great culinary experience too. Thank you for praising our pool and beach area. We are...

Dallas, Texas
Reviewed 24 July 2014

We travelled in a large group of 40+ people and for the most part everyone had a good time but only because we were with our friends and family, there were a lot of things that weren’t up to our standards – most of it stems from overall poor customer service from the staff Some examples include: - The buffet...

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Helpful?
4Thank Kyler D
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for sharing your honest opinion about our resort on this medium. Please receive our apologies about the issue with your room keys. Sometimes they get deprogrammed if they get wet or are in contact with electronic devices such as cell phones. We have passed this information on to our IT Department and Front Desk to investigate...

Saint Louis, Missouri
Reviewed 23 July 2014

My husband and I along with our 12 year old daughter visited with some friends and their kids ages 12-18. Our family travels to Mexico usually about 2 times a year and has stayed at many different all-inclusive resorts (ex. Barceló Maya Palace, Dreams-Cancun, Dreams-Puerto Vallarta, Fiesta Americana Condesa-Cancun, etc.). I would say Iberostar Maya is comparable to most, but...

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Helpful?
2Thank rutherjm
Nanton, Canada
Reviewed 23 July 2014

We booked this resort because of the reviews for kids. We had so much fun when we were here November 2013. We just booked again for December this year! The evening entertainment for kids is awesome. The only thing I will bring this time around is bug spray. The sand flies loved me. If you attract bity bugs - bring...

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Helpful?
2Thank Lori L
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for sharing with other travelers your review about how your holidays went last year at our resort. We appreciate your comments on our Entertainment Team “Star Friends”. We are really happy to know that you and your family had so much fun in November. We will do our best to make you feel very comfortable and...

Aventura, Florida
Reviewed 23 July 2014

I traveled with family July 12-18, 2014. I was not impressed at all with the 5 Start All Inclusive experience. As others wrote about in their reviews, the entry fountains were drained and not working, the waterfall at the swim-up bar...not working, all Jacuzzi tubs at the pool were closed and not working. The Resort is beautiful but it is...

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Helpful?
3Thank CaribGal2014
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the IBEROSTAR Paraiso Maya team, we would like to thank you for choosing us for your recent holidays. We are sorry that you were not happy with our gastronomy; our Executive Chef works everyday on offering a great variety of delicious food; our Food & Beverages Manager will also receive your review about the incident...

Waco, Texas
Reviewed 22 July 2014

We loved every minute of our stay. Awesome service and food. Had plenty of events for the whole family to enjoy. We love the beach and this beach had it all! Could not really ask for anything else!! Well, maybe one thing... There were so many activities going on every day we really needed some kind of daily update on...

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Helpful?
1Thank Russell C
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Let us begin by thanking you for having chosen us to spend your vacations. We are very proud to hear that you enjoyed our delicious food, the wonderful service provided by our staff and also of our entertainment. We are pleased that you highlighted the numerous activities offered by our staff every day and we would like to...

Playa Paraiso
Reviewed 22 July 2014

Loved staying at this resort, My family loved it, and we would recommend it to anyone interested in Mexico. There was a descent amount of entertainment although not as good as a cruse. Very friendly and helpful staff and a beautiful and well kept room.

Review collected in partnership with Iberostar.com
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Helpful?
Thank Kevin Charles B
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the entire team of IBEROSTAR Paraiso Maya, we would like to express our most sincere gratitude for choosing our resort for your family vacation. We are happy to know that you enjoyed your vacation with us and that you were able to take advantage of the activities and the other facilities offered in our resort....

Apopka, Florida
Reviewed 22 July 2014

Paraiso maya entry fountains drained entire time. Jacuzzis at pool closed entire time. Tram not operational until last day Steam room at gym closed entire time. Hot tub at gym closed entire time. Several pieces of equipment not operational at gym. Only two stationary bikes and one elipitacal machine. A lot of "Star Friends" using gym. They should have their...

Review collected in partnership with Iberostar.com
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Helpful?
2Thank Thomas K
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for choosing to vacation at IBEROSTAR Paraiso Maya. We are sorry you were dissatisfied with some of our facilities. Our Maintenance Department works hard on a preventive program that takes place throughout the year to ensure we do not have this type of situations. However at times, some parts needed to fix certain things take a...

Downingtown, Pennsylvania
Reviewed 21 July 2014

My husband and I had a fantastic vacation with our 13 year old son, and 9 and 7 year old daughters!! Definitely recommend. First impression: lobby is beautiful and has a lovely lemon verbena scent the immediately transports you from airport hassle-mode to full vacation-mode. Check in was easy and personal and they brought our bags up to our room...

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Helpful?
3Thank Jennifer T
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of all our staff members, we would like to thank you for choosing to stay at our lovely resort, IBEROSTAR Paraiso Maya. We are pleased to know that you enjoyed our facilities, and that you felt satisfied with the warm and friendly services provided by our staff. We work hard every day to offer our guests...

Cleveland, Ohio
Reviewed 21 July 2014

I posted this on the Beach site by mistake! We were at the Maya first week in July. This was our first visit to an Iberostar resort after going many years to the Barcelo Palace. We all had a blast – we were in Bldg 61 which was perfect – right outside the breakfast restaurant and pools. It was a...

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Helpful?
2Thank zzpuppy
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you very much for the opportunity you gave us by hosting you once again during your recent summer vacations. We are extremely proud to understand from your comments that you and your family had a memorable experience at our hotel and we truly appreciate your special mention about our grounds, our rooms, food, and our friendly staff....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $356 - $800 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#3 Green Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Maya staff and other travellers.
641 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher floors are more quiet”
 of 5 bubbles jenns5102017, 25 Feb 2017 | Read review
“Book a room closer to the beach! Building with a private pool”
 of 5 bubbles ljrsales, 20 Feb 2017 | Read review
“Building 61, close to pools and beach, but farther away from the lobby.”
 of 5 bubbles 398dalem, 16 Feb 2017 | Read review
“Rooms on the first floor can be very close to native areas that include coatis and other animals.”
 of 5 bubbles EdC738, 15 Feb 2017 | Read review
“Try to get a room near the beach...but, nearly impossible to do so.”
 of 5 bubbles SunshineIsGreat, 15 Feb 2017 | Read review
5 of 5