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IBEROSTAR Paraiso Del Mar

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IBEROSTAR Paraiso Del Mar
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4,539 Reviews from our TripAdvisor Community

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There are newer reviews for IBEROSTAR Paraiso Del Mar
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Showing 3,737: English reviews
Philly
Reviewed 12 July 2012

We were there July 3- 10th with 3 families kids age range 9-13. The resort is beautiful with very tropical grounds. I loved that about this resort. We have been to many all inclusives over the years and this property was my least favorite except for the tropical grounds which were incredible. The food was terrible and thats why I...

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Helpful?
Thank Cheffyguy
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest, First of all I would like to thank you for choosing IBEROSTAR for your recent vacation and also for sharing all the comments in regards of your stay. We really appreciate that you took the time to send all this feedback, since our main goal is the complete satisfaction of our guests we can improve all the services...

St. Louis, Missouri
Reviewed 11 July 2012

I just got back from this resort on July 10th 2012. Let me just say that the trip was wonderful and we had a great vacation. Now, having said that I have been to many resorts in the riviera maya( this was my 6th resort) and this was so far my least favorite. The problems that I saw were nothing...

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Helpful?
4Thank carlaecan
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, We would like to thank you for choosing our Hotel iberostar Paraiso del Mar during your recent vacation in April. After carefully reading your review, we would like to express our gratitude for taking the time to address this information. We certainly believe that our guests’ comments provide us with useful insights to assist our staff to identify...

Maryland
Reviewed 9 July 2012

My wife and I stayed at the Iberostar Paraiso del Mar resort from June 28th - July 2nd. The resort itself is long and is a combination of multiple resorts side by side. This makes the resort seem fairly large. Certain specialty restaurants are shared between resorts as well as the shopping area, convention center, beach, etc. Your wristband determines...

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Helpful?
4Thank l0v3_2_travel
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest, First of all I would like to thank you for all the amazing comments you have posted on your recent stay!! We greatly appreciate you took the time to send all this feedback, since our main goal is the satisfaction of our clients, this always help us to improve ourselves and all the services and facilities we offer...

Sanbornville, New Hampshire
Reviewed 8 July 2012

My husband and I got married at this resort on June 29, 2012 with about 60 of our friends and family! We absolutely loved everything about it! The staff was incredibly friendly and available whenever we needed them, the food was great, our rooms were fabulous, and the wedding planner, Luciana, was an angel! We enjoyed the spa and did...

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Helpful?
4Thank Whitney B
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest, I would like to thank you for your recent stay and wedding at our Hotel. We really appreciate you took the time to express all this comments and send us your feedback from your recent stay, since this opens a direct channel to improve our services and to achieve our main goal, the complete satisfaction of our clients....

Cincinnati, Ohio, United States
Reviewed 7 July 2012

My family visited this hotel the last of June, first of July and had a great time. We visited trip advisor prior to our trip and were concerned with some of the reviews. Once we got there we quickly realized that everything is what you make of the experience and that if you are looking, you can always find something...

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Helpful?
7Thank Jill H
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest, First of all I would like to thank you for all these incredible comments from your recent stay at Iberostar. We really appreciate you took the time to share all these comments and be sure that we will forward them to the people in charge of all the Staff, I’m completely sure that our staff will be glad...

Frisco, Texas, USA
Reviewed 4 July 2012

The hotel’s territory itself is beautiful. The beach is very nice. The huge room for improvement is food and trolley. The food is growth. Very small selection of food and no quality. The restaurants are also requiring some cooking improvements. All buffets are not A/C friendly. The hotel is very big and there is a long distance between some amenities...

Review collected in partnership with Iberostar
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1Thank Ritusya
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest, We really appreciate all the comments you posted regarding your vacations, since all this feedback is an open channel to improve our service and to achieve our main goal, the complete satisfaction of our clients. We regret the fact that the transportation and food was not good enough to satisfy you and your family, feel sure that all...

New Castle, Delaware
Reviewed 4 July 2012

My family (group of 7) stayed from June 25th to July 1st. We were accompanied by a 10 year old and a 13 year old. Both kids had a GREAT time. The beach was beautiful. We were typically on the beach from about 8am to 4pm. There were lots of activities for adults and kids. We participated in archery, bb...

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3Thank adnalahs
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest, First of all I would like to thank you for your recent stay and you comments. We really appreciate you sent us all your feedback since our main goal is the complete satisfaction of our guests. We will forward all these comments to our staff and the people in charge of all the departments, I’m sure all would...

Reviewed 3 July 2012

During my ride to the hotel my driver told us it was located in the middle of nowhere which sounded weird. Once we got through the front gate it was paradise. The grounds were beautiful and everybody was polite. They gave us a nice ride to our room which was beautiful too. Small but they give you an open refridgerator...

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Helpful?
4Thank HockeyTown13
IberostarMexico, Quality manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear Guest: Thank you for choosing to share your review of our property on this website. We are thankful for your feedback. It helps us to know where to pay attention and to keep improving as it is our tendency. It is hoped that when next you are planning a vacation, Iberostar will be foremost in your mind as your...

Clinton, Ohio
Reviewed 29 June 2012

I stayed at this resort in June 2012 an everything about this place was very nice. The food was very good. The pools were awesome and the beach was very nice. There were plenty of chairs at the pool and the lounge chairs had the huts on the beach. The entertainment was very good and there was entertainment for young...

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Helpful?
7Thank CherylTC
Management response:

Dear guest, First of all I would like to thank you for your recent stay with us. We would like to thank you for taking the time to share your comments with us and we are glad to hear that you enjoy your vacations since this is our main goal. I will forward your comments to the person in charge...

Hillsboro, Texas, USA
Reviewed 29 June 2012

This was my wife and I third trip to the Paraiso Del Mar in three years and will be our last simply to try somewhere differant. This is actually my first time reviewing the resort. First let me start by saying My wife and I are just easy going people from Texas but we do enjoy some of the finer...

Review collected in partnership with Iberostar
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Helpful?
9Thank kapasomexico
Management response:

Dear Sir, On behalf of the Hotel Management we would like to thank you for your comments and also for your loyalty. We are glad to know that you enjoy our services and facilities. I already past your comments to all the Managers of our Hotel in order to pass them to our Staff, he best reward that we could...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 

Additional Information about IBEROSTAR Paraiso Del Mar

Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $237 - $567 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Visit Us Inc., Orbitz, Travelocity, Hotels.com, Despegar.com, Hotwire, Cancelon, TripOnline SA, Evoline ltd and HotelQuickly so you can book your IBEROSTAR Paraiso Del Mar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
IBEROSTAR Paraiso Del Mar Playa Paraiso, Mexico - Riviera Maya
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Paraiso Del Mar staff and other travellers.
641 questions
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Philadelphia, Pennsylvania

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Questions? Get answers from IBEROSTAR Paraiso Del Mar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms near the beach are quiet, but it's a 5-10 minute walk to the lobby and main restaurant area.”
Canadan9, 24 Apr 2017 | Read review
“Try to get a room in the middle of the resort - same distance to beach and to restaurants.”
maxgsp2015, 24 Apr 2017 | Read review
“ask for someone to fix a/c”
jimr867, 24 Apr 2017 | Read review
“If you can pay for a Superior room I would recommend it, as the locations are at the center of the resort.”
DublinLena, 23 Apr 2017 | Read review
“We stayed close to lobby. Room 2044. A bit of a walk to beach but close to restaurants. Very quiet as well.”
444donnam, 17 Apr 2017 | Read review
5 of 5