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Mayan Palace Riviera Maya

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Traveller (3541)
Pool & Beach (1028)
Room & Suite (335)
Overview
  • Excellent41%
  • Very good30%
  • Average13%
  • Poor7%
  • Terrible9%
Travellers talk about
“havana moon”(305 reviews)
“playa del carmen”(655 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (4,301)
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All reviewshavana moonplaya del carmentimeshare presentationrented a carfront gatetime share presentationplaya expresssmall kitchenhappy hour isminute walk to the poolhigh pressuretimeshare salesone bedroom suiteno cash policymexican fiestaresort feevidanta resort
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1,621 - 1,625 of 3,301 reviews
Reviewed 12 August 2014

Parking was beyond horrible! The Mayan Palace is on a compound that houses 3 other resorts and all share one tiny parking lot roughly a 10 minute drive from the lobby. First, you must drop off your family at the lobby, wait no less than...More

6  Thank Joey H
Response from Socialmediamanager1, Manager at Mayan Palace Riviera MayaResponded 15 August 2014

Dear Joey H : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. All the same, we are disappointed that we were unable to meet your expectations to the fullest. Rest assured that your comments...More

Reviewed 10 August 2014 via mobile

We own a timeshare here and compared to other timeshares we have been to, this one is the best. Our family has stayed here several times (once a year, except for this year we went to Kona) and the quality of service and the attentiveness...More

7  Thank Jo-and-Jay-Jeremy
Response from Socialmediamanager1, Manager at Mayan Palace Riviera MayaResponded 15 August 2014

Dear Jo-and-Jay-Jeremy : We really appreciate the time you have taken to share with us your detailed impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our facilities, the accommodations and our staff’s service. Everyone...More

Reviewed 7 August 2014

We spent some time at the Mayan Palace in June this year and were blown away. The pools are AMAZING and the resort is incredibly quiet and relaxing. My husband and I spent some time snorkeling right of the beach near the resort and saw...More

4  Thank Janell G
Response from Socialmediamanager1, Manager at Mayan Palace Riviera MayaResponded 16 August 2014

Dear Janell G: We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are pleased you enjoyed our pools and that you found our property to be beautiful. Your comments are always welcomed. Our...More

Reviewed 5 August 2014

Excellent resort for anyone. We had two teens with us, but saw a variety of families and age groups. The pools are endless and fun. Plenty of space for everyone. The pool bars had great service, too. The beach had plenty of chaise lounge chairs....More

5  Thank Eileen P
Response from Socialmediamanager1, Manager at Mayan Palace Riviera MayaResponded 16 August 2014

Dear Eileen P : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are so glad you had a blast with your family enjoying our pools, restaurants and our staff’s service. They work...More

Reviewed 5 August 2014

I would suggest to all staying at this destination to have a rental car. We always rent one and it is well worth it. It allows you to shop for snacks, explore restaurants and see the sights... The beach is all rocks. So if you...More

6  Thank TomFnAz
Response from Socialmediamanager1, Manager at Mayan Palace Riviera MayaResponded 16 August 2014

Dear Eileen P : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are so glad you had a blast with your family enjoying our pools, restaurants and our staff’s service. They work...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Golf Course
Tennis Court
Outdoor pool
Sauna
Details
Hotel class
Hotel Style
#7 Luxury Hotel in Playa Paraiso
#7 Spa Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Hotel class
Hotel Style
#7 Luxury Hotel in Playa Paraiso
#7 Spa Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (3541)
Pool & Beach (1028)
Room & Suite (335)
Dining (248)
Family and Play Areas (50)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
mznjm23
17 April 2018|
AnswerShow all 6 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
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Jessica S
17 April 2018|
AnswerShow all 3 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Jessica S
17 April 2018|
AnswerShow all 4 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Room Tips
"Staff was extremely courteous and very helpful, kept our room very clean"
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"Clean, quiet and fully equipped."
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"Buildings 14-20 are too far away from everything."
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"be as near the main pool as possible"
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