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Mayan Palace Riviera Maya

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3,243 Reviews from our TripAdvisor Community

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Showing 2,529: English reviews
Prince Albert, Canada
Reviewed 25 February 2011

We stayed here 5 years ago and it was large then...huge now! There are no ocean view rooms at all...and the only time you can see the ocean is when you go past the pools (which are the best feature of the resort) and hunt for it. The beach is not a swimming beach which we were aware of. There...

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3Thank Sask306
Charleston, West Virginia
Reviewed 25 February 2011

Most of our friends were there for two weeks...I was there for 8 glorious days. We had a fantastic time...the Maya people are so happy, friendly and helpful. They were always telling us "don't worry we will take care of it" with a smile on their faces! The restaraunts at the resort were all great and we enjoyed all of...

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2Thank GRammysham
Fargo, North Dakota
Reviewed 24 February 2011

We stayed at the Mayan Palace earlier this month. There were two couples in our group and we had a 2 bedroom unit. The rooms were very nice, yes they did smell a bit musty but I believe it is from the humidity and not the building itself. There are ceiling fans which help quite a bit. We were in...

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9Thank ndmom11
Washington
Reviewed 24 February 2011

Highlights: EXCELLENT FLORA AND FAUNA. One morning, I even saw a toucan in a tree outside our 3rd floor balcony. The grounds are beautiful, with lots of local wildlife, birds, etc. QUIET. I don't know what it's like in buildings closer to the pool/beach, but we were in the last building--building 21--and I never heard a peep from any of...

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2Thank WashingtonDCJane
Chilliwack, Canada
Reviewed 22 February 2011

We had such good times that we want to go back! The staff are over the top friendly, everything is extremely clean, beautiful location, very beautiful resort! We were in building 12, which is close to the lobby and shuttles, therefore very convienent. Our room was very nice, comfortable, and quiet as we were on the shady side. The cleaning...

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2Thank Jgerri
San Pedro Cholula, Mexico
Reviewed 16 February 2011

Actually i stayed there a while ago, (like in 2003 or 2004) not in 2010 as i marked there, but this is a great luxury hotel and it's very confortable, only detail i saw is that its in the middle of the road so you won't have no other option but to take the bus if you don't travel with...

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1Thank roggerman
Vancouver, Canada
Reviewed 14 February 2011

we just transfered to this resort from another and are staying at the resort feb 12-19th. it is large, the rooms seem to smell and are noisy and have very poor sound proofing. the tours are more expensive then what we saw at other resorts last weeki. you cannot pay cash for items on site and my general impression is...

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1Thank glennvancouver
castor,alberta
Reviewed 8 February 2011

We had a great time at the Mayan Palace with our kids. We got out of it all that we put into it. Very nice resort, very big. luck enough to get building 8 after emailing concierge. Rooms were wonderful,others say the walls are thin, it is not that, there is no carpet and everything echos, didn't have a problem...

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5Thank madontay
Chicago, IL
Reviewed 7 February 2011

We rented a car from the airport in Cancun and drove to the resort. safe 4 lane highway no problems at all. Loved the pool area and spent the 1st two days of our vacation just lounging. We visited Playa Del Carmen 3 times and enjoyed it each time. We took the Ferry to Cozumel and went snorkling for the...

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3Thank PENChicago_IL
Ottawa, Canada
Reviewed 4 February 2011

got called 3 am's in a row from timeshare ppl....early! soo annoying. i bought a studio and was lied to by a canadian manager there whom i trusted! so buyer's beware! everything here is overpriced, drinks, food, internet use. The grounds were lovely, but u have to take a golf cart to the pool as some rooms are far. beach...

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1Thank kt06

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:4.5 star — Mayan Palace Riviera Maya 4.5*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico
Hotel Style:
#7 Luxury Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#8 On the Beach Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Riviera Maya staff and other travellers.
509 questions
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Bayboro
6 months ago

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Questions? Get answers from Mayan Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you get stuck here ask buildings 1 to 6”
 of 5 bubbles expectation1, 19 Feb 2017 | Read review
“Rooms in the lower numbered buildings are closer to the pool and restaurants. Otherwise you will need to take the shuttle.”
 of 5 bubbles RobynY_12, 16 Feb 2017 | Read review
“Ask for Blocks 1 to 8 of the Mayan Palace, as they are nearer eh pool and beach, etc.”
 of 5 bubbles Mark_Lisbon, 14 Feb 2017 | Read review
“To be closer to restaurants, beach, bldg 1-10 are better. Quieter and don't mind walking, riding the tram bldg 11-21 are better”
 of 5 bubbles rettangel1990, 13 Feb 2017 | Read review
“Pay huge amounts of money beyond your "timeshare/residence" costs and maybe you will get better choices. Maybe.”
 of 5 bubbles boocappy, 12 Feb 2017 | Read review
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