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4.5
#2 of 3 all-inclusives in Costa Adeje
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
This property is 9 minutes walk from the beach. Melia Jardines del Teide is built around a huge pool complex and 12,000m² of gardens. Each room has a balcony or terrace, with views of the pool, sea or mountains, air conditioning and satellite TV. Free WiFi is available throughout. The Level services are available in some rooms, including a private lounge with free coffee and tea, private check-in area and daily cocktail hour, as well as private pool and rooms with coffee machine and panoramic bathroom. The hotel offers 2 swimming pools, one being exclusive for The Level guests. The hotel has a full entertainment programme. Dining options include a buffet restaurant, a la carte restaurant, lobby bar and a restaurant serving snacks. The hotel is set just 9 minutes' walk from Playa del Duque beach, in southern Tenerife. Costa Adeje Golf Club is 1.5 km away. There is also a free shuttle service to a nearby shopping centre. This hotel is for adults only (+16).
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Meliá Jardines del Teide attracts guests with its luxurious amenities, including the exclusive Level experience, and its hillside location that affords stunning views, as noted by many travelers. However, some guests have expressed disappointment regarding the hotel's value, citing subpar food quality and unexpected costs. While the atmosphere bustles with live music and entertainment, a few reviewers found it either too loud or lacking.
Cleanliness receives high marks across the board, yet noises and maintenance issues in rooms have been called out. Service is generally commended for staff friendliness and professionalism, despite occasional inefficiencies.
Location
Picturesque
Atmosphere
Lively
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Noise level
Mixed
Service
Friendly
Amenities
Opulent
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Lovely welcome by the concierge team. Offer of a welcome drink champagne/cava. Rahu on reception was very informative We arrived early and the room wasn't ready, but we were able to change and go and explore the facilities. Case stored nicely away. This hotel has absolutely stunning views Lots of steps down to the pool. There is a lift option. Pool area is sun trap. Very clean, but getting a sun bead with an umbrella was an issue. Unless you got down there before 10:30. Snacks at the pool bar were a bit of a let down. Pre made Sandwiches or salad boxes. Drinks were very good measures are massive so be warned 😀 €10 for a triple G&T. Feedback is to have 2 people serving drinks as the can be a bit of a queue. This hotel is on hill, so anyone wanting to walk out with mobility issues may struggle the beach is a 10 min walk away beautiful and very clean. My mum did struggle with the walk back in the heat. Tip use the gate at the back to get out if you are going to the beach Staff were all excellent they work very hard to keep this place spotless. Everyone greeted us with a smile. There are activities such as Pilates and aqua aerobics during the day. No pressure to join in but very enjoyable. I would have like to have a bit of maybe traditional background music during the day, something that would suit most people. Evening entertainment is usually musician very chilled in keeping with this place. Food - we were half board breakfast wasn't great everything seemed cold and the sausage/ bacon were really poor quality. Dinner was much better so much choice and the meats/ stews was very tasty. Laura seemed to work tirelessly in the restaurant greeting every guest. Her energy is amazing. Option to dine inside or out. Again panoramic views of costa are stunning Rooms extremely spacious and clean. Our room had been refurbished. Bathroom had lovely high end toiletries. Cleaned to an excellent standard daily Mini bar at an additional cost and free drinking water replenished daily All in all an excellent break would definitely return but upgrade to a sea view room.
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Date of stay: October 2023Trip type: Travelled with family
Room Tip:Everywhere in the hotel is cashless. So if you bring euros you will need to purchase extras...
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Response from Hotel- cmanager, Owner at Meliá Jardines del Teide - Adults only
Responded 24 Nov 2023
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you received a warm welcome from our concierge team and enjoyed the stunning views our hotel has to offer. We appreciate your kind words about our hardworking staff and the cleanliness of the hotel. We have taken note of your feedback regarding the pool area and the availability of sunbeds with umbrellas. We will look into ways to improve this aspect for our guests. We also appreciate your comments on the snack options at the pool bar and the service speed. Your suggestions will help us enhance our guests' experience. We understand that the hill location might be challenging for some guests, and we appreciate your tip about using the back gate for easier access to the beach. We apologize for any inconvenience you experienced during your stay, particularly with the breakfast quality. We will address this with our culinary team to ensure improvements are made. It's great to know that you found our rooms spacious, clean, and well-equipped with high-end toiletries. We are glad you enjoyed your overall stay and would consider returning. We hope that you will return on a future occasion. Best regards, Guest Experience Team
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This hotel is absolutely fabulous. 5 star. We have had the best weeks holiday just over a week ago. It has recently been refurbished and it is now an adult only hotel (not that I mind kids and was not the reason for booking this hotel) This is the 4th time we have stayed here and it just gets better and better. Our room had everything that was required and kept spotless on a daily basis. The bed was so comfy and I slept so well the whole holiday. The staff are AMAZING and nothing is too much trouble, always smiling and the service they deliver is excellent. From checking in to checking out, the whole experience was faultless. I am not a meat eater and found that there was something for me to eat at the restaurant every day. The chefs work so hard and are very accommodating to any special requests. Laura does an amazing job welcoming you into the restaurant and at no time did we feel it was busy or overcrowded. We stayed on an all inclusive basis ( so worth it for the drinks alone), no measures used here! We managed to get a sun bed every day by the pool as there is a rule that if you leave your towel for more than 1 hour it is removed, so that put a stop to those selfish people leaving their towels out and not coming to the pool until the afternoon. I only have one criticism - the pool bar. There is now only a 'snack bar' which serves all the drinks you can think of, but no hot food, just pre made boxed sandwiches ( which were very dry and limited choice) and fruit and cakes. That is is it! No ice creams either. I would have expected a bit more choice, but for this you have to go up to the main restaurant, which is a bit of a pain when you are enjoying the lovely sunshine and relaxing. The staff that run this snack bar are lovely and friendly and seemed to busy all day as the queues could get quite long, maybe there should be 2 staff serving especially when it first opens at 11 am. That is my only criticism of this hotel and maybe the management team will have a re think and offer more variety at the snack bar as the hotel had only been re-opened for 3 weeks when we arrived. The old pool bar has been turned into a restaurant that is not free to all inclusive guests, you get 50% discount. I can't give this a review as we preferred to go out for a meal in Costa Adeje which is such a good resort. It is down ( and back up) a hill, but found the walk quite nice after a hard day at the pool! I just want to say a 'big thank you' to all the staff at this hotel, we had an amazing time, and didn't want to come home. We will certainly be back next year and would certainly recommend this hotel to all of our friends and family.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Meliá Jardines del Teide - Adults only
Responded 21 Oct 2023
Dear Ms Allien2023, Thank you for sharing your feedback with us. We are thrilled to hear that you found our hotel fabulous and enjoyed your stay with us. It's great to know that our recently refurbished rooms, comfortable beds, and excellent staff contributed to your memorable holiday. We appreciate your kind words about our restaurant and the variety of food options available for you. We have taken note of your feedback regarding the pool bar and the limited snack options. We are constantly working to improve our services and will consider your suggestions for enhancing the variety at the snack bar. We apologize for any inconvenience this may have caused during your stay. Rest assured that our team is dedicated to providing the best possible experience for our guests. We look forward to welcoming you back. Best wishes, Guest Experience Team
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We stayed here for four nights as a family, all adults ranging from 27 to 60 yo. We chose the hotel primarily from the appearance of it, the location & the positive reviews. After we booked it turned out a close friend was actually at the hotel for a week & they were really pleased with it. The only negative I have & it is possibly a common thing with hotels in Tenerife, but I don’t like these different systems where you aren’t allowed in certain areas ( I.e. level up )
I’d emailed the hotel to request 3 rooms together, which they kindly provided. We were in rooms 618-620. They overlooked the level up swimming pool. The rooms were a reasonable size with comfortable beds & a good shower room. We didn’t have a trouble with noise from rooms above or people passing the room on a night which is good.
We were half board and we all really enjoyed the food. We always had a lovely warm greeting from Laura ( she knew after the first day who our family members were & joked about the fact that the younger ones never joined us oldies for breakfast) We always ate breakfast outside, taking in the beautiful view from the terrace. Absolutely brilliant choice of food to choose from. On an evening we tended to eat inside. We liked that they have tried to section off areas of the dining room to make it more of a restaurant vibe, rather than a large dining room. Again we were very happy with the variety of food on offer on a night. Good selection of salads, tasty soups and always a decent choice in what would be classed as the main meal selection. There was even steak one night.
The drinks weren’t too expensive and on the whole the cocktail/ Sangria were good. It was difficult getting a seat outside on the terrace on an evening, they got snapped up early. We ended up sat inside on a couple of occasions to try to listen to the live entertainment.
The large free form pool was a great area to relax. No rush for sunbeds which was a lovely change. We tended to sit on the grassy area looking out to sea. The pool bar was ok, we didn’t buy any food from it because we went out for lunch.
We thought the location of the hotel was good, you get a lovely view & you’re out of the hustle and bustle. We used the gate near the restaurant by the large pool to walk down the hill to Adeje. It’s not that steep.
On the day of our departure we were allocated a room to use to get washed and changed as our pick up was late afternoon. That was very helpful.
To sum up we all enjoyed our stay.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Meliá Jardines del Teide - Adults only
Responded 15 Apr 2024
Dear Guest, We appreciate that you took the time to share your experience with us. We're delighted to hear that the room allocation met your request and that you found the beds comfortable and the shower room to your liking. It's wonderful to know that our gastronomic experiences, especially the variety of food offered at both breakfast and dinner, greatly contributed to your enjoyment. Your kind words about Laura's warm greeting and her attentive service are truly appreciated. We're also pleased that you found the pool area relaxing and the location provided the stunning views and tranquility you desired. We look forward to seeing you again. Kind regards, Guest Experience Team
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So i’ll start with the positives. The hotel is in an amazing setting, built on a cliffside and has the most beautiful grounds laid with gardens and waterfalls. The rooms are clean, if basic, however you are provided with everything required. We didn’t have an iron or ironing board but after requesting it on the Melia app, it was brought to our room within 10 minutes. There is a free minibar included with several beers and soft drinks. The food is fresh and there are plenty of choices however it was often very similar each night so we got bored of it. The hosts in the all inclusive restaurant are really polite and welcoming, there was no issue with the service there. The pool bar has good service with lots of snacks you can grab.
Now the negatives. The main bar service is slow, if you can even get served. We had to go to the bar often after waiting a long time for service, to be rudely told it’s table service. This happened several times and one occasion we waited an hour and a half even though they were serving others around us. Even after we complained, they completely ignored us and tried to give our drinks to another table. We raised this with management who i felt dealt with it well. They offered us a free meal in their a la carte restaurant which we didn’t take but it was a nice gesture. Noise carries through the whole hotel, whether it be the cleaning trolleys being wheeled around early morning or the night entertainment, there is little soundproofing in the rooms. Our room and terrace was set by a main walkway so we didn’t feel there was a lot of privacy with people staring as they walked by. They held an outside event at their a la carte restaurant one night which went to the early hours. The guests in attendance would congregate outside our room and show no consideration to the hotel guests.
We were offered an upgrade to “The Level” for an additional €120 per night but turned it down as what you get extra doesn’t warrant the price.
We often stay all inclusive and we’ve always been allowed to retain all inclusive service until our transfer arrives however this hotel informed us our wristbands must be removed by 12pm. I understand they have rules but this was disappointing after staying in other Melia hotels that allowed this.
The hill to get back to the hotel can be tough so take that in to consideration should you have mobility issues, taxis are expensive.
In review, it’s a nice hotel but we didn’t feel it deserving of 5 star, having stayed in 4 star Melia hotels that have offered better service. I will come back to Adeje but not at this hotel. There are cheaper options
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Meliá Jardines del Teide - Adults only
Responded 21 May 2024
Dear Guest, Thank you for taking the time to review your stay. We are delighted to hear that you appreciated the stunning setting of our hotel, with its beautiful gardens and waterfalls, and that you found the rooms clean and well-equipped. It's also wonderful to know that our efforts to provide a vast array of fresh gastronomic experiences met your expectations and that the service culture at our all-inclusive restaurant was welcoming. We regret to hear that there were aspects of your stay that did not meet your expectations. Our aim is to provide exceptional service, and we apologize if the bar service did not reflect our usual standards. Please be assured that we are continually working to enhance our guest experience, including looking into the efficiency of our service. Concerning the noise and privacy of your room, we understand these are crucial elements of a comfortable room experience, and we will take your feedback into account. It's important to note that our renovation efforts, as mentioned in the context, are aimed at providing an even more serene and private atmosphere for our guests. We're also sorry you were disappointed with the all-inclusive service on the day of your departure. While we strive to maintain clear policies, we understand that flexibility can enhance the guest experience and will keep your feedback in mind for future improvements. Lastly, we aim to make sure our guests are well-informed about the landscape of our property, and we offer a complimentary shuttle service for convenience. We are glad that you found value in our offerings, though you decided against upgrading to The Level. We truly appreciate your insights as they help us to refine our services and offerings. We hope to welcome you back. All the best. Guest Experience Team
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My partner and I have just finished our week stay at Melia Jardines del Teide and honestly what a gorgeous hotel. We were greeted upon arrival by a lovely team and given complimentary champagne and taken to our room. The room itself was clean, spacious and stunning and had lots of great amenities such as robe, slippers, hairdryer etc. Worth noting the shower was lovely and powerful and aircon was perfect too.
The pool area was also fantastic and kept very clean. We got fresh towels every day and there was water activities on daily which were always fun to watch. The heated pool was a plus too as it was always the perfect temperature.
We went for the bed and breakfast board and we are honestly glad we did it this way. Breakfast was fantastic, probably better than any hotel breakfast we have ever had before. However it does get a bit repetitive after the first few days so I am glad we ventured outside for dinner every night as Costa Adeje and Las Americas has a lot to offer in terms of restaurants. We only ate at one of the hotel’s A La carte restaurants, Pico Negro, and although it was an expensive meal we thoroughly enjoyed it and would recommend eating there if you like that kind of food.
The staff were an absolute credit to this hotel - they were always so pleasant, polite and happy to assist. Special mention to Beatrix at the pool bar as she was always such a pleasure to interact with.
The night time entertainment was of a good standard, however a small note was that there was only limited seats available to sit and watch, and after coming back from dinner there was more times than not nowhere to sit, but this was not a big deal for us as we just sat at the inside bar instead.
A couple of cons I think worth mentioning - although there was 2 of us in our room, we were only provided with 1 coffee mug. When we requested another we were told that hotel policy is only 1 mug per room, which just makes no sense when there is 2 of us staying there? Additionally, the walls to the rooms were quite thin and we could hear the conversations of the people in the room next to us clearly. Not sure if this is the same across all floors (we were floor 4) but it did disturb us on a few occasions.
Overall we had a lovely stay at this hotel, it was absolutely gorgeous to look at and felt very clean and modern. Staff are a real asset to the hotel and definitely made the difference in our experience. We would definitely return to stay here again.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Meliá Jardines del Teide - Adults only
Responded 17 May 2024
Dear Madam, We'd like to thank you for this positive feedback about your stay in our hotel. We are thrilled to hear that our welcoming team and the complimentary champagne set the stage for a fantastic stay, and that you found your room to be clean, spacious, and well-equipped, reflecting our dedication to excellent room experiences. Our pool area is indeed a highlight, and we're glad you enjoyed the clean surroundings and the perfectly tempered heated pool, which is part of our commitment to providing a relaxing atmosphere. The gastronomic experiences we offer are designed to delight, so it's wonderful to know that our breakfast exceeded your expectations. We apologize for any confusion regarding the in-room coffee mug policy, usually we provide one kit per room( two mugs); please rest assured that we always strive to meet our guests' needs and comfort. Additionally, we understand your comments about the room's sound insulation and will look into this matter further. Your kind words about our staff, especially Beatrice at the pool bar, truly warm our hearts, and we're grateful for the recognition of their service culture. It's also pleasing to know that our evening entertainment added to the enjoyment of your stay, despite the limited seating at times. We look forward to the pleasure of welcoming you back. Many thanks again, Guest Experience Team
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We stayed here at the end of July. 4 of us and my sons friend. My experience. Rooms Spacious Hotel layout great Views Amazing. Restaurant and bar overlook the town. Evening entertainment is chilled, singers acoustic guitar etc, proper chilled vibe. Hotel Staff, exemplary...all of them from day 1 to the end. Sleep quality, off the scale, beds so comfy, room is dark, no noise, best I've slept in years. Food, considering we only used the buffet, I thought it was really good. Good choice, maitradee sat you at a table, waiter serves the drinks, buffet had a good choice, theme at one section each night. As adults only, it was calm, no tongs chucked in the food, you could have steak, chicken, fish which is in a showcase each night cooked fresh for you. Steak was amazing to be honest. Daytime activities, pool spinning, aqua gym , aquabox. DJ sets come in maybe a couple of times per week for a couple of hours. The pool is calm and relaxed, if you want party, this is not the place for you. Beer is Cruzcampo on draft, 5 euros a pint. Cocktails available. The pool bar food is limited, but if you want a bigger lunch, you can walk down the beach front, it's 5 to 10 minute walk. We went half board, we felt this was the right option for us, never spent no where near the extra money for all inclusive. If you want a relaxing week away, I highly recommend the Melia Jardin de Tiede.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Other at Meliá Jardines del Teide - Adults only
Responded 9 Aug 2024
Dear guest, Thank you for positively reviewing your time at our hotel. We're delighted to hear that our spacious rooms and the hotel's layout contributed to a great experience for you and your companions. It's wonderful to know that the views from our restaurant and bar made a lasting impression, and our evening entertainment provided the perfect atmosphere for relaxation. We truly appreciate your kind words about our staff; their dedication to service culture is indeed a cornerstone of our hospitality. Your comments on the sleep quality and comfort of our beds reaffirm our commitment to providing a superior room experience. It's also gratifying to learn that our gastronomic experiences met your expectations, especially the freshly cooked steaks and the diverse offerings at our buffet. We note your point about the pool bar's food selection and are glad you found the location convenient for exploring local dining options. Your feedback is invaluable as we strive to enhance every aspect of our service. We look forward to welcoming you back. Best wishes, Martina Piovesan, Voice of Customer Coordinator
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This was our first stay at this hotel, we had a Junior Suite, a "Level Room" which came with excellent services and special touches. We have been to Costa Adeje many times and know the resort well. We had seen this hotel under construction so were well aware of the elevated location. This was no problem to even the 70 year old in our party and with our room being on the 8th floor overlooking the resort the benefit of the stunning views outweighed any negatives. We stayed on a bed and breakfast basis but tried all the restaurants in the hotel including the Buffet, that although lacking some atmosphere provided typical buffet fare at a very reasonable price. The Pico Negro offered a menu not found in many restaurants in the resort and was delightful if perhaps March was a little too cold for its location. The Cosa Nostra offered quality Italian dishes at very reasonable prices overseen by the exceptional Angelica, who is also there for the Level breakfasts. She is an asset to the hotel. Every member of staff provided professional, courteous service that made the stay relaxing and faultless. Lisbet, Carlos and Johan among others were very efficient and helpful.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Choose a Level room. It is actually great value for money.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Meliá Jardines del Teide - Adults only
Responded 4 Apr 2024
Dear Mr David, Thank you for sharing your experience with us. We are thrilled to hear that your stay in our Junior Suite, a part of The Level, provided you with the exceptional service culture we strive for. Your appreciation for the special touches and services affirms our commitment to a unique room experience. It's a delight to know that our gastronomic experiences, from the diverse buffet "Mosaico"to the distinctive offerings of "Pico Negro" and the quality Italian dishes at "Casa Nostra", enhanced your stay. We're also glad that Angelica, along with Lisbet, Carlos, and Johan, ensured your time with us was relaxing and faultless with their professional and courteous attention. We understand that the elevated location of our hotel may not be ideal for everyone, but we're pleased that the panoramic views from your 8th-floor suite provided a rewarding backdrop to your visit. We look forward to welcoming you back on a future trip. Kind regards, Guest Experience Team
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Lovely 4 day trip to Adeje. The hotel is conveniently located close to several beaches, shops and the resorts of playa del duque, Fañabé and La Caleta.
The hotel is fairly high up, so if you have mobility issues or trouble with stairs or hills, you may be better suited to one of the beach front hotels. There are lifts but dotted around on different levels and walk ways due to the set out of the hotel. This wasn’t an issue for us and the views from the hotel are spectacular.
The staff were all Friendly and professional. We weren’t offered a welcome drink on check in but did have a voucher for complimentary cocktails in the restaurant, which was a nice touch. We stayed in Melia room, very spacious, clean and comfortable with a good view down to the beach. Other premium rooms were available but we were overall quite impressed with the quality of the standard room for the price.The ritual toiletries were a touch of class.
The terrace for breakfast was amazing, one of the best we have come across. There was lots of variety of hot and cold food all of a very good standard and they did have cava. Filter Coffe was nice but did get cold quickly. However the hotel had several machines so you could always make your own. So much choice food wise. Lovely fresh bread, pastries and even honeycomb. Service again great, no issues getting tables inside or out. We only stayed bed and breakfast, but the hotel had ample offerings for food. The pool side restaurant looked awesome. Bars were really nice with reasonable value drinks and attentive staff. You can pay by card as you go or charge to your room.
Pool area clean, with lots of sun beds. Always activities if you wanted to exercise or keep busy. Fairly relaxed atmosphere, pool plenty big enough for guests and a nice temperature too.
Some parts of the hotel look very modern, think they have had some upgrades and improvements, whilst bits were possibly still needing a little tlc.
We definitely felt like this represented really good value for the hotels in the area and would happily stay again.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Meliá Jardines del Teide - Adults only
Responded 30 May 2024
Dear Guest, Thank you for taking the time to review your stay. We're thrilled to hear that our hotel's location provided you with convenient access to the nearby beaches and shopping areas, and that the spectacular views added to the enjoyment of your stay. It's wonderful to know our team's friendliness and professionalism made a positive impression. Your acknowledgment of the room's cleanliness, comfort, and additional touches like Rituals toiletries is greatly appreciated. We are delighted that the breakfast terrace exceeded your expectations with its variety and quality, contributing to a memorable gastronomic experience. We regret to hear there was a missed opportunity to offer you a welcome drink upon arrival; please be assured it is our standard to make every guest feel welcomed. We take note of your observations regarding the hotel's layout and accessibility, which may be challenging for some guests and are always looking for ways to enhance our service culture. We hope to welcome you back. All the best. Guest Experience Team
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Absolutely loved everything about this hotel. I picked here over sea front hotels due to liking space round the pool. This definitely didn’t disappoint!!
On checking in, we had the nicest welcome we’ve ever had. Glass of fizz, lots of info and our room was ready 4 hours early.
Rooms were modern, spacious and very clean. Beds were really comfortable, robes and slippers a lovely touch. Only thing that wasn’t great was our balcony which was a brick wall. We were in our room enough for it to matter but if you like sitting on your balcony I’d request a different room / view.
We went B&B as like to eat out most of the time. Breakfast was lovely and fresh. No canteen feel, like a lot of places.
Cocktails on the roof terrace / bar were amazing. Pre dinner always had a musician, saxophonist, electric violinist etc. Later in the evening there were bands / singers etc until 11pm / 12pm.
Fresh quality beach towels every day, various activities going on in the background if you wanted to do water aerobics / spin in the pool. Yoga upstairs in the open also looked good.
We had a couples massage as well which we loved. Good value for money.
We will definitely be coming back.
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Date of stay: May 2024Trip type: Travelled as a couple
Room Tip:Great entrance through the back gate with your door card. Cuts out a large hill onto the sea...
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Response from Hotel- cmanager, Owner at Meliá Jardines del Teide - Adults only
Responded 1 June 2024
Dear Ms Mrscarlyking, Thank you for sharing your feedback with us. We are delighted to hear that our pool area exceeded your expectations and provided the spaciousness you desired.It's wonderful to know that you received a warm welcome upon arrival and that the early check-in added to your comfort. Your compliments on our modern and clean rooms, along with the comfortable beds and the quality of our robes and slippers, are greatly appreciated. We’ve taken note of your feedback regarding the balcony view and would be happy to accommodate a room with a different view on your next visit. The gastronomic experiences at our Mosaico Restaurant and the rooftop terrace, paired with live music, are part of our commitment to service culture, and we're thrilled they enhanced your stay. It would be a pleasure to welcome you for another enjoyable stay. Best wishes, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I think it's really important to give honest feedback because that's the only way to improve. I was expecting a 5 star experience but I was left a little wanting of that top level experience. We did have a lovely relaxing holiday, but it was just let down in some areas.
When we arrived the air conditioning was broken in one of the rooms which meant we spent the first hour of our holiday trying to sort this out, so we couldn't quite relax fully until that was sorted. The engineer was unable to fix it so I ended up having to move rooms.
The whole way of paying for things at the hotel is a little irritating. You have to put money on your room or use a card before you can pay for anything. We brought lots of Euros with us and would have been easier if it was more pay as you go. There were a couple of times where we didn't have enough on the room and had to go through the pain of being told there's not enough and having to hand over more money at reception.
The glasses in one of our rooms were dirty from the previous guests. You could see stale lager at the bottom of both. Even after we left these out to be changed, the cleaners still put them back on the shelf dirty. Not nice. There was also lots of hair on the floor in the bathroom of this room which showed us the room clearly hadn't been cleaned properly.
The shower drain in our other room drained very slowly and filled up the shower tray when washing. I had to turn the shower off halfway through in fear that it would flood the bathroom. My room was also not serviced the day before we were due to leave, whereas my partner's was. So just some inconsistencies there.
There are lots of areas throughout the hotel that could do with some attention. Just general wear and tear which you wouldn't expect at a 5 star Hotel.
The dinner buffet lacks in other standard drinks you'd expect. I asked for a simple vodka and coke, only to be told it isn't available. Very odd.
I also expected there to be more than one single toilet for women to serve the entire pool area. Having to queue occasionally isn't ideal.
We honestly had a wonderful stay but it could have been made an exceptional experience with a little more attention to detail. I'm not sure we'd return as we'd likely look for another hotel that does the whole 5 star experience better.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Meliá Jardines del Teide - Adults only
Responded 21 Oct 2023
Dear Ms 445Karlye, Thank you for sharing your feedback with us. We are pleased to hear that you had a lovely and relaxing holiday at our hotel. Your kind words about your wonderful stay are truly appreciated. We apologize for the inconvenience you experienced with the air conditioning and the cleanliness of the room. We take these matters seriously and will address them with our housekeeping team to ensure improvements are made. Regarding the payment system, we understand that it may not be convenient for everyone, and we will take your feedback into consideration for future improvements. We also appreciate your comments on the dinner buffet and the pool area facilities, and we will work on enhancing these aspects of our hotel. We are committed to providing a top-notch experience for our guests, and your feedback is invaluable in helping us achieve that. We look forward to welcoming you back. Best wishes, Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Costa Adeje area.
PRICE RANGE
AU$351 - AU$659 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia jardines del teide hotel costa adeje, melia costa adeje, melia hotel costa adeje
LOCATION
SpainCanary IslandsTenerifeAdejeCosta Adeje
NUMBER OF ROOMS
290
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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