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Sheraton Brussels Airport Hotel

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Traveller (410)
Room & Suite (394)
Dining (97)
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Overview
  • Excellent22%
  • Very good48%
  • Average20%
  • Poor6%
  • Terrible4%
Travellers talk about
“across the street”(117 reviews)
“brussels airport”(135 reviews)
“an early flight”(64 reviews)
Free Internet
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4 Star Hotel
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Additional information
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,468)
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Traveller rating
225
475
215
74
43
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225
475
215
74
43
Show reviews that mention
All reviewsacross the streetbrussels airportan early flightnext morningthe club loungeconvenient locationfew stepsdeparture hallgrocery storeterminal buildingcroissantsyour luggagenight's sleeprental carstayed one nightbusiness triptrain
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361 - 365 of 1,032 reviews
Reviewed 27 September 2015

The hotel lies across the street , only 30 m from Brussels Airport departure hall. As we arrived late , there was a still a lot of people to check in. But there were more dan three receptionists so we got our room in less...More

Thank omc59
Response from Roekens, General Manager at Sheraton Brussels Airport HotelResponded 29 September 2015

Dear Guest, We are happy to read that your stay with us exceeded your expectations and look forward to the pleasure of welcoming you back with us soon. Warm regards, Ingrid Roekens Hotel Manager

Reviewed 25 September 2015

First of all, I love where it's located. The entrance of the hotel is right at the entrance of the departures hall. There are various types of transportation available to take you into Brussels. (Get CHOCOLATE!) The hotel itself is very high standard in guest...More

Thank DZEBORAH
Response from Roekens, General Manager at Sheraton Brussels Airport HotelResponded 29 September 2015

Dear Guest, We are very happy to read that you enjoyed our hotel and look forward to the pleasure of welcoming you back with us in the future. Best regards, Ingrid Roekens Hotel Manager

Reviewed 25 September 2015

I will start this review as I start all of my reviews. I stay at over 100 hotels annually and have stayed at well over 1,000 hotels in total. Everything from high end boutiques to mid range brands.I have a good feel for what a...More

Thank Zito Z
Response from Roekens, General Manager at Sheraton Brussels Airport HotelResponded 29 September 2015

Dear Guest, We are happy to read that you had a comfortable stay with us and look forward to welcoming you back with us in the future. With best regards, Ingrid Roekens Hotel Manager

Reviewed 22 September 2015

Overall it appears that the hotel suffers from a management and operational problem. There are a lot of tell tale symptoms of management failures and or pressure from management to "save money" Tier 1 problems that are deal killers for me, the kettle in the...More

2  Thank BRAK9999
Response from Roekens, General Manager at Sheraton Brussels Airport HotelResponded 29 September 2015

Dear Guest, We are very sorry to read about the disappointing stay you had. Please accept our sincere apologies, this is of course very unfortunate and of course totally unacceptable. Rest assured that your comments were duly noted, and a thorough follow-up will be done...More

Reviewed 20 September 2015 via mobile

Slow check in, slow & unstable wifi, floor 5 business lounge with no connection to printer, minibar not restocked after use, it is obviously v accessible from airport which is a huge benefit & for that reason may use again - hopefully it will be...More

Thank Ciarrai2014
Response from Roekens, General Manager at Sheraton Brussels Airport HotelResponded 29 September 2015

Dear Guest, We are truly sorry to read that you did not have an enjoyable stay with us. Please accept our apologies for the inconvenience caused. Your remarks were duly noted and the necessary follow-up will be done accordingly with the departments concerned. We hope...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
USD 130 - USD 474 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 130 - USD 474 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (410)
Room & Suite (394)
Dining (97)
Amenities (58)
Business Centre & Event Rooms (5)
Questions & Answers
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Susan1965869
1 October 2017|
AnswerShow all 2 answers
Response from Pascal C | Reviewed this property |
Booking com works very well for this place. Have booked with them several times
1
Vote
cwblass
5 April 2017|
AnswerShow all 2 answers
Response from Ingrid R | Property representative |
Dear Guest, Thank you for reaching out to us. Yes, a hair dryer is provided in all our rooms. Looking forward to the pleasure of welcoming you soon. Wishing you a nice day. With best regards,
0
Votes
Sig79
27 March 2017|
Answer
Response from Ingrid R | Property representative |
Dear Guest, Thank you for your request. Our Club Lounge is accessible daily from 7am till 11pm. Looking forward to welcoming you. Best regards, Ingrid Roekens Hotel Manager
1
Vote
Room Tips
"my room was away from the elevator; very quiet indeed"
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"Get a club level room"
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"We never had a bad room!"
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"5th floor with club access"
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