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05/11/2017 06/11/2017
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    Parkdean - Sundrum Castle Holiday Park

    By Ayr | Ayrshire, Coylton KA6 5JH, Scotland
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    05/11/2017 06/11/2017
    Our online travel partners don't provide prices for this accommodation, but we can search other options in CoyltonSee available hotels in Coylton
    Traveller (119)
    Room & Suite (35)
    Dining (14)
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    Overview
    • Excellent30%
    • Very good38%
    • Average15%
    • Poor7%
    • Terrible10%
    Travellers talk about
    “park dean” (16 reviews)
    “swimming pool” (40 reviews)
    “play park” (22 reviews)
    Internet
    Free Parking
    Pool
    Restaurant
    Family Rooms
    Bar/Lounge
    Kitchenette
    Pets Allowed
    Self-Serve Laundry
    All hotel details
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    Western House Hotel
    813 reviews
    #2 of 17 hotels in Ayr
     
    Premier Inn Ayr A77/Racecourse Hotel
    718 reviews
    #3 of 17 hotels in Ayr
     
    Ayrshire & Galloway Hotel
    159 reviews
    #12 of 17 hotels in Ayr
     
    Premier Inn Ayr/Prestwick Airport Hotel
    506 reviews
    #1 of 1 hotels in Monkton
     
    Write a Review
    Reviews (291)
    There are newer reviews for Parkdean - Sundrum Castle Holiday Park
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    61 - 65 of 290 reviews

    Reviewed 20 August 2016 via mobile

    Where do I start, when we opened the door the nasty smell hit you and didn't leave over the three nights. Dirty floor sticky carpet etc.opened the curtains to see forehead and hand prints on Windows from kids that hadn't been cleaned in a long...More

    3  Thank Stephen B
    Response from PDService, Manager at Parkdean - Sundrum Castle Holiday ParkResponded 6 September 2016

    Hi Stephen, We're genuinely sorry to hear of the service that you have received so far and would like the opportunity to look into this further for you. Please get in touch with us: Tripadvisorservice@parkdean.com with your booking details and the title of this review....More

    Reviewed 18 August 2016 via mobile

    Turning up at Sundrum Castle Holiday Park I was very surprised that the receptionist there didn't really seem to care and we seemed to be a nuisance to her, we were given hurried directions drawn on a map and told that we'd need to show...More

    1  Thank Alan M
    Response from PDService, Manager at Parkdean - Sundrum Castle Holiday ParkResponded 23 August 2016

    Thanks for taking the time to leave your review, I'm very sorry to hear about your experience, we appreciate your honest feedback, both good and bad, which will be shared with the park management team for these issues to be looked into. We do hope...More

    Reviewed 1 August 2016

    We booked this holiday on line which was easy enough but doubts remained in my mind regarding the size of pitch I had booked, this resulted in several phone calls and confirmation that the pitches would be big enough for our 24ft caravan. How wrong...More

    Thank Steven L
    Response from PDService, Manager at Parkdean - Sundrum Castle Holiday ParkResponded 2 August 2016

    Thanks for taking the time to share your feedback with us Steven. We are genuinely sorry to hear that we didn't quite tick all of the right boxes and you have left feeling this way. Your feedback is very much appreciated and will be shared...More

    Reviewed 31 July 2016

    Shocking start to holiday. After travelling for 7 hours finally turned up to what I can only describe as a tip of a caravan.Filthy carpets,mold round door,dirty toilet and shower,beds not made,spare bed linen chucked in bottom of wardrobe not folded,hundreds of fag buts chucked...More

    3  Thank carl f
    Response from PDService, Manager at Parkdean - Sundrum Castle Holiday ParkResponded 1 August 2016

    We are genuinely sorry to hear that you feel this way Carl. Feedback, good or bad, is always gratefully received and it can help us improve on the service that we provide our guests. We are sorry that Sundrum Castle didn't meet your expectations and...More

    Reviewed 29 July 2016 via mobile

    Sundrum is nice and big but DONT go to the chip shop.Took me 1 hr and 10 mins to order and get a black pudding supper..The staff were disorganised and looked like rabbits in a headlight..it was like something out of the film Wrong turn..WONT...More

    1  Thank Stef M
    Response from PDService, Manager at Parkdean - Sundrum Castle Holiday ParkResponded 11 August 2016

    Thanks for sharing your review with us Stef and we are genuinely sorry to hear that your dining experience let your holiday down. Your feedback is very much appreciated and will be shared with the park management team for this to be looked into. We...More

    Western House Hotel
    813 reviews
    #2 of 17 hotels in Ayr
     
    Premier Inn Ayr A77/Racecourse Hotel
    718 reviews
    #3 of 17 hotels in Ayr
     
    Ayrshire & Galloway Hotel
    159 reviews
    #12 of 17 hotels in Ayr
     
    Premier Inn Ayr/Prestwick Airport Hotel
    506 reviews
    #1 of 1 hotels in Monkton
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Heated pool
    • Indoor pool
    Details
    • Room types
    • Kitchenette ,
    • Family Rooms
    • Location
    • United Kingdom >
    • Scotland >
    • Ayrshire >
    • South Ayrshire >
    • Coylton
    • Also Known As
    • Sundrum Castle Holiday Park Hotel Coylton
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    Traveller (119)
    Room & Suite (35)
    Dining (14)
    Pool & Beach (4)
    Hotel & Grounds (62)
    Bathroom (9)
    Family and Play Areas (6)
    Business Centre & Event Rooms (1)
    Nearby
    Western House Hotel
    813 reviews
    6.03 km away
     
    Premier Inn Ayr/Prestwick Airport Hotel
    506 reviews
    8.76 km away
     
    Premier Inn Ayr A77/Racecourse Hotel
    718 reviews
    4.91 km away
     
    Ayrshire & Galloway Hotel
    159 reviews
    6.69 km away
     
    Nearby Restaurants
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    245 reviews
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    Trysting Thorn
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    1.30 km away
    Souter Johnnies Restaurant
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    5.01 km away
    The Waterfront at Coyle Restaurant and Coffee Shop
    113 reviews
    3.02 km away
    Nearby Attractions
    Gemmell’s Garden Centre Gift Shop
    9 reviews
    5.20 km away
    The Races at Ayr Racecourse
    229 reviews
    4.93 km away
    Rozelle House Galleries
    36 reviews
    6.14 km away
    Ayr VisitScotland iCentre
    34 reviews
    7.00 km away
    Ask a question
    Questions & Answers
    hoopybri
    17 July 2017|
    AnswerShow all 3 answers
    Response from Andrea T | Reviewed this property |
    Hi, it's approximately 10 to 15 minutes drive from the beach, we never walked it as we took windbreaker and chairs etc... hope that helps.
    1
    Vote
    umm_salam
    11 July 2017|
    AnswerShow all 2 answers
    Response from Colin B | Reviewed this property |
    the pool is open from 9:30 and it's first come first served basis. you turn up when you want to use tge pool. we generally go on "check in/check out" mornings. they seem to be the quiest times.
    1
    Vote
    Yvonne M
    15 June 2017|
    AnswerShow all 3 answers
    Response from Andrea T | Reviewed this property |
    Hi, we stayed in a lovely two bedroomed static caravan, we were situated quite far away from the main reception area, but that suited us perfectly as we never use the entertainment on sites. I hope that has helped.
    0
    Votes
    Room Tips
    "Always book a larger caravan as the smaller ones are quite small for 4 occupants."
    Read review
    "Please go somewhere else"
    Read review
    "Ask to see your caravan first there caravans are old and moldy,"
    Read review
    "Loud at night"
    Read review
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