Had stayed at Byke Suraj Plaza Thane while attending a wedding never in my life i have experienced such bad quality of stay and food in a similar category hotel. The food quality is of the lowest category be it breakfast or other meals during the wedding. The staff here is the most non cooperative staff I have ever seen in a hotel. The AC didn't work properly the cable connection didn't work even after complaining to them twice it did not start. The restaurant does not provide food in the night. Also for any kind of complain they just have 1 reason of Pandemic is hampering our services but i dont understand where does the pandemic affects the quality food which can be sourced from the best of vendors if they want to. Pandemic cannot be a reason for cable not working which just requires a recharge to be done. One could easily avoid staying at this hotel there are many options around which 1 could look for. Never would I again stay in this hotel nor would recommend someone. …
I have the booked the hotel for 5 days as a transit point for my new relocated office . However my experience is quite poor here as the management and staff is really sleepy . There is no proper wifi even in the midst of metropolitan area ,no proactive room service and unprofessional staff . There is no breakfast buffet and the breakfast quality being provided in room is quite poor which lacks basic measures of a good star hotel . All in all a very poor experience where the staff even does have basic sense to put toiletries in bathroom and room management .
No Kettle, Tea Bags and Water was provided in the room. The cups were filled with stains. Bedroom ac was completely choked. On calling up number of times, Kettle was provided at 10.30 pm and Tea bags at 3.30 am. The Air condition filtee was removed and taken. Ac was working as just a blower. The staff lies through the teeth that services were provided at time. At this time of writing, no drinking glasses are still provided. What kind of Management survey was this when a person comes to check the ac. Doesn't he notice that no glasses have been provided. Recommend not to choose this hotel specially during Covid time where AC filters are badly chocked. Wonder if the rooms were sanitized or not.
Loved the experience of our entire ceremony & stay at Suraj Byke Plaza. The entire process from start to end was quite smooth, food, sanitised rooms, staff with complete hygiene formalities was worth the money ️ Thanks to Amit & the entire Byke Team
I indeed had great experience. The food was absolutely wonderful, from preparation to presentation, very pleasing. Looking forward to more visits! The staff and management was great in ensuring comfort of every guest. Thank you.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing