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Awana Hotel

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Awana Hotel
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782 Reviews from our TripAdvisor Community

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Showing 751: English reviews
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Singapore, Singapore
Reviewed yesterday NEW

Its a great resort for short holiday. The place is very good if you are a golfer, they have plenty of options. There are also other activities like archery and rock climbing, it was worth it. They do provide free shuttle to the cable car station for those who wish to go up to the casinos. Over all pretty good.

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Helpful?
Thank AnoopDharmaseelan
Reviewed 2 weeks ago via mobile

Great staff that know the true value of customer service special mention for concierge, they're too kind and the there're lots variety for international buffet breakfast..for me I didn't like much, feel tasteless but over all its good hotel with first class service. :)

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1Thank Veenie R
San Fernando, Philippines
Reviewed 3 weeks ago via mobile

Transportation going to Awana Hotel by bus is really cheap. We got on a RW Genting Bus at Pudu Central where trips are every hour for only RM12 (RM4 for the bus ride and RM8 for the Genting Skyway/cable car ride) covering an hour trip to Genting Highlands. Bus drop off is the Awana Skyway terminal, just stay at Platform...

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Thank Sabina0924
Malaysia
Reviewed 3 weeks ago

While the rooms are generally clean and well equipped with all the necessary amenities and creature comforts, the one thing that still lacks in this hotel is service. As we do stay here frequently due to its close vicinity to the city centre, we sometimes experience good and friendly service while other times, its back to the usual tasteless, bland...

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Thank D_Jekyll
Singapore
Reviewed 3 weeks ago via mobile

Just checked in. Staying for 2 nights. They don't offer free wifi in rooms. We can only surf at the lobby and have to purchase a prepaid card for rm5/hour at the front desk. I can't believe it! Wifi is the basics of any hospitality service. Keep up with times, Awana.

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Helpful?
Thank eevonng
NickMah, Social Media Team at Awana Hotel, responded to this review

Dear eevonng, We are very sorry for your recent experience at our resorts. Please rest assured we are looking at possibilities to provide good internet connectivity to our valued customers. We thank you for your support and hope to see you soon. Socially Yours, Nick Mah

Reviewed 4 weeks ago via mobile

Spent our Chinese New Year here for 4 days. Weather was cool while food was good and service fast. Swimming pool wasn't too crowded which was good maybe because people thought it would be too cold but the water was heated so it wasn't a problem. Room was clean. Hotel was filled with guests.

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Helpful?
Thank molly_cher62
Kuala Lumpur, Malaysia
Reviewed 5 weeks ago

Pros: Nice pool area and gardens to walk around. Many choices for cafe's inside the hotel compound itself. Nice teatime food at The Terrace. Prompt check in, didn't have to wait. Ample parking right in front the entrance. Rooms are very clean although old. Sheets are super clean and spotless. Dust free. Cons: Lighting is way too dim at night...

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Helpful?
Thank Mel22Mel
NickMah, Social Media Team at Awana Hotel, responded to this review

Dear Mel22Mel, We are very sorry for the poor standards of our complimentary breakfast, we have highlighted your feedback to the management and respective department heads for further review. As for your suggestion on the toiletries and bedding arrangements we have taken note for the improvement of our resort. We thank your patronage and we certainly hope see you up...

Quezon City
Reviewed 5 weeks ago

The room was obviously dated and this was more obvious with the bathroom. But I have to give credit to the housekeeping team for keeping the room clean and with everything working. No internet access in the rooms - and other parts of the hotel - was a big issue for me. Wi-fi was only available at the hotel lobby...

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Helpful?
Thank valmun
NickMah, Social Media Team at Awana Hotel, responded to this review

Dear valmun, Thank you for taking time to share with us your valuable feedback. We are pleased to know you enjoyed the cleanliness and amenities in room. As for WIFI connectivity please rest assured we are looking at possibilities to provide good connection to our valued customers. We hope to see you very soon! Socially Yours, Nick Mah

Dubai
Reviewed 17 January 2017

What an amazing resort. Scenery from hotel room was beautiful overlooking pool , golf course , up to the temple in the highlands. Truly amazing. Checkin was very quick and efficient. Trainee was most helpful and could not do enough to make our stay enjoyable.Breakfast was excellent with lots of choice. The egg chef truly was number one. Each morning...

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Thank joyg646
Singapore, Singapore
Reviewed 13 January 2017

Yes, I haven't even been to this hotel. Have Plan but might cancel. Our group changes from 4 people to 5 people so I need add extra bed or upgrade our room. I cannot even talk to them. They refuse my emails saying because I book through booking.com. Very disappointed. Their hot line is 24/7 busy. Staffs are not helpful....

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Thank clara526
NickMah, Social Media Team at Awana Hotel, responded to this review

Dear Clara526, We are very sorry for not being able to pick up your calls immediately, it will be best if you could call us during off peak hours, which is after 7PM daily. We would love to add an extra bed during your stay however your booking is done directly via an Online Travel Agent which means any amendments...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Golf Course
  • Tennis Court
Room types
  • Family Rooms
In your room
  • Air Conditioning
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Indulge in five-star luxury while taking in breathtaking views of a majestic mountain range landscape within the comforts of your room. ... more   less 

Additional Information about Awana Hotel

Address: Km 13, Genting Highlands 69000, Malaysia
Region: Malaysia > Pahang > Genting Highlands
Price Range: $43 - $81 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Awana Hotel 3.5*
Number of rooms: 410
Reservation Options:
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Also Known As:
Awana Genting Highlands Hotel Genting Highlands
Awana Hotel Genting Highlands
Awana Resort Genting Highlands
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Questions & Answers

Here's what travellers have asked, with answers from Awana Hotel staff and other travellers.
22 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor, golf course view”
  • View from our room
  • View from our room
  • A beautiful white moth which flew onto out sheets
  • View from our room
  • View from our room
  • View from our room
  • View from our room
  • Cozy and spacious
 of 5 bubbles D_Jekyll, 31 Jan 2017 | Read review
“Get the rooms facing the fairways and woods.”
 of 5 bubbles valmun, 22 Jan 2017 | Read review
“We stayed on 27 th floor and scenery was amazing. . Aircon was good. No noise from outside.”
 of 5 bubbles joyg646, 17 Jan 2017 | Read review
“choose rooms that have mountain views”
 of 5 bubbles G4557IDcarola, 29 Dec 2016 | Read review
“Quiter location and defintely a better choice than the crowded first world hotel.”
 of 5 bubbles Clearthots, 15 Dec 2016 | Read review
5 of 5