Jewel Grande Montego Bay Resort & Spa
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USD 407
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Room & Suite (408)
What is Travellers’ Choice Best of the Best?
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Jewel Grande Montego Bay Resort & Spa
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 11 hotels in Rose Hall
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Ultimate oceanfront accommodations with junior to three-bedroom suites and stunning villas, most include designer kitchens and butler-service. Located minutes from Montego Bay’s airport the resort boasts seven superb dining options and optional in-suite private chef dining, complimentary resort-wide WiFi, two oceanfront pools, whirlpool, non-motorized watersports, world-class Italian-villa-inspired 30,000 square foot full-service spa, named Caribbean Journal's Spa of the year 2017, 25,000 square feet of modern meeting and event facilities. Close to championship golf courses, shopping, and island attractions. All-inclusive package options available making this resort ideal for couples, friends, families, weddings, honeymoons, and unforgettable events.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Aerobics
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Kitchenette
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Romantic
Hotel links
Special Offer:Book Direct for the Lowest Rates and Exclusive Benefits
Location
Full view
43Car recommended
Grade: 43 out of 100
43Restaurantswithin 10 km
17Attractionswithin 10 km
Contact
Rose Hall Main Road, Rose Hall, Montego Bay JMDEH20 Jamaica
Getting there
Rental CarsSee all Rose Hall car hire
2045Reviews813Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Our family (2 adults, 2 kids age 10 &12) stayed at this resort thru the July 4th weekend and overall it was a great stay. Fast, cheap and easy transfer from Best Jamaica Tours, highly recommend! Pros: Close to the airport, 15-20 min ride. Great Staff at the resort. All are very friendly and that goes a long way. Different entertainment every night. The resort went all out for July 4th with special drinks, parade and fireworks at night. Nightly buffet outdoors was welcome change. Always on a different part of the resort and entertainment always followed, so you get a dinner and show. Huge Room - We got a Oceanfront Junior Suite Double and it was by far the biggest we have stayed in at majority of the resorts in Jamaica/Mexico. Comfortable for a family of 4. Water Sports: Hobie Cat ride is a must! Easy access to kayaks and paddle boards Cons: Ocean was nice, but seaweed was heavy which made it not so fun getting in the water. Staff did their best to cleanup, but it was a persistent issue. Shortage of loungers. There is definitely not enough loungers at either pool or beach, so we had to play the unfortunate game of putting down towels early in the morning to save a spot. Restaurant reservations were not the easiest to come by even after we tried to reserve as soon as we arrived. The wait times were long if you didn't have a reservation. Not a vast amount of vegetarian/vegan options, so I can't we were thrilled by the food, however it was sufficient.…
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jade-Ann Sterling, Sales at Jewel Grande Montego Bay Resort & Spa
Responded yesterday
Dear Sodeep28, we want to give a big thank you for choosing to spend your most recent vacation with us and we are pleased knowing that your overall experience was an enjoyable as was anticipated. We are glad knowing that you had a smooth transition from the airport to the resort and that you had the chance to experience the July 4th festivities along with the amazing amenities and Grande services provided by our associates first hand. We will most certainly be sharing your feedback with our team in regards to having more variations of vegetarian/vegan dishes, we appreciate your recommendations. We wish to thank you once more for staying with us and we hope you would give us the privilege of hosting you for many more memorable vacations. Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was an excellent stay. Before we even checked in, we were warmly greeted and given fruity juice drinks (quickly followed by drinks when requested). The food was excellent, abundant, and easily available. I don’t usually spend much time in the water, so the seaweed didn’t bother me. The combed the beach to remove it throughout the day. Morning yoga at the gazebo was the BEST start to the day. The hotel suites were beautiful! Beach access and access between buildings was challenging. To get to the beach for activities, you had to take a couple of flights of stairs, walk around the building, or get a golf cart ride. I would not recommend a butler since concierge was available easily and you still had to open waitstaff and golf cart drivers when your assigned butlers weren’t available. Building C had morning buffet, night headphone party, pool with bar, and Asian restuarant. Building A has the bar, steak restaurant, quiet pool and jacuzzi, and DJ parties. We stayed in B which was a great in between location.…
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip: We stayed in building B which was a great in between location.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jade-Ann Sterling, Sales at Jewel Grande Montego Bay Resort & Spa
Responded yesterday
Dear LoveLaugh TravelMore, the entire team at the Jewel Grande Montego Bay Resort & Spa express great thanks for sharing your review. We are truly grateful you chose to spend your vacation with us and we are glad that our excellent service displayed by our superb associates enhanced your vacation experience with us. We are pleased knowing that our hotel suites were to your liking and that the food, amenities, "Grande" services and entertainment had exceeded your expectations and we will definitely be sharing your feedback with our team. Again, thank you for staying with us and we cannot wait for your return to create more exciting memories. Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the best time at this resort. The staff is incredibly welcoming and helpful. Tameka was our ambassador and she hooked us up with shuttle service to and from the airport, cabana rental and anything else we needed. Our butlers Paul and Garcon checked in with us several times a day to be sure we had everything we needed to enjoy our stay. Cerrano at the beach was above and beyond. Cannot say enough about Cerrano's hospitality. Delando got our teenagers to join in on the activities and meet others to hang with for the week. Jermaine was our favorite server. So much fun. The restaurants were really impressive and there were so many we didn't even get to try them all. So many great choices. The Jerk Hut and The Pelican were perfect for lunch and the variety at Orchids for breakfast buffet every day was top notch. There wasn't a restaurant we didn't like. Moonstone and LeBouchon were our favorites. This resort was sold out and it never felt crowded. Always a spot to enjoy at the pool or the beach. The nightly entertainment blew us away. The entire staff works hard to make this resort fun, clean and memorable. We can't wait to come back!…
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Alesha McLean, Sales at Jewel Grande Montego Bay Resort & Spa
Responded 1 week ago
Dear lindsaypQ5111ZQ, Thank you for taking the time to share your wonderful review with us. We are delighted to know that you very much enjoyed your stay at our resort, and that our dedicated associates provided you with such impeccable service! This is truly amazing! Thank you for recognizing them all. We will certainly share your compliments and appreciation with them and congratulate them on a job well done! They will be happy to learn of your high praise. We are excited to hear as well that you enjoyed our Restaurants, pools, beach and nightly entertainment. Thank you for choosing to stay with us. We very much enjoyed catering to you, and we can't wait to welcome you back for another Grande stay with us! Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We travelled here for a 2 week holiday which had been delayed by Covid. Room was a decent size. We were in c block which is the newest - evening entertainment is always at this area but finishes by 930pm so doesn’t disturb. Restaurants all good quality - staff very friendly and work so hard to make sure you enjoy your stay. Shout out to all the restaurant and pool/water sports teams. You made my children feel very welcome!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Alesha McLean, Sales at Jewel Grande Montego Bay Resort & Spa
Responded 1 week ago
Dear carollkemp8, On behalf of all of us here at Jewel Grande Montego Bay Resort and Spa, thank you so much for choosing to stay at our resort and for sharing your experience with us. We are excited to learn that you were satisfied with the services offered by our associates. This is absolutely heartwarming and we want you to know that it was a great pleasure hosting you and providing you with exemplary service. Thank you as well for all your kind comments on our Restaurants, your room, entertainment and activities. We look forward to welcoming you back for another wonderful stay with us! Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms were beautiful and the view was spectacular. Large bathroom, with a standing tub, walk-in shower, double sink, and a toilet separated with a door for privacy. We were at Jewel for 7 days and we were not disappointed at all by the selection of foods/ drinks. Great breakfast food selection including fruits, pastries, drinks (hot, cold, smoothies, mimosas, etc.) Lunch is the same: Great assortment of items for lunch that you can order at the bar or you can order when you’re on the beach from the staff. Dinner: Great eat dining options and also lots of buffet-type/take away options. If you don’t see it, ask a staff member and chances are they will help you find it. BTW Our package included room service but we never used it. We loved coming outside too much to enjoy the resort/beach; maybe next time. :-D. Staff: AMAZING!! Overall, the staff members were extremely helpful, friendly and accommodating. GROUNDS: Beautiful! I’m sorry I didn’t explore more. I would definitely recommend this resort to others and would visit again. A special thank you to the staff for making our stay an awesome one …
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Alesha McLean, Sales at Jewel Grande Montego Bay Resort & Spa
Responded 1 week ago
Dear Cannonball2, Here at Jewel Grande Montego Bay Resort and Spa, we strive to provide our valued guests with the best possible service there is to offer, and it is lovely to hear that we have achieved this with you and more so, that you had an awesome week at our resort. Your happiness is very important to us. It is a delight to know as well that our associates played an integral role in making your visit to our property memorable, with the impeccable service they provided you. They are all outstanding and we will most definitely share your compliments and appreciation with them. Your kind words will indeed encourage them to keep up their great work! We will be sure to also congratulate them on job well done! Thank you for your commendations on the spectacular view, your room, the meal and drink options. Thank you so much for choosing to stay at our property. We greatly appreciate your visit and do look forward to welcoming you back to our resort for another great week in the near future! Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent resort for Families. From arriving here to leaving you will have a great time. Getting from the airport to the resort is quite easy if you book ahead with a transfer company, I recommend TCJ Tours, they have good rates and were outside the airport waiting. Its a short ride to the resort with very nice scenery along the way. Finally at the resort the staff give you a warm Jamaican welcome, check in is easy. Rooms are clean and modern, given this resort is also fairly new. Property is clean and well kept by the grounds men. Food options are all delectable especially the jerk lunch. Dine in restaurants have great choices also. being a family resort there is lots to do for both children and adults, the staff put much effort and energy into keeping up the tempo. I have nothing bad to say about this resort, and would not hesitate to recommend to others. For excursions the horse rides and luminous bay is a must see, you can contact the same company TCJ Tours, really excellent service.…
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Alesha McLean, Sales at Jewel Grande Montego Bay Resort & Spa
Responded 1 week ago
Dear 662vivt, Hearing that you had a "Great vacation" stay at our resort, brings us so much joy! This truly is all we could have hoped for! We greatly appreciate you taking the time to share your review of your recent stay with us. Thank you so much for choosing to stay at our resort. We are delighted to know also that you deemed our resort excellent for families, enjoyed the warm welcome at check in and loved your modern room. Thank you for your kind comments on our food options and activities also. We will certainly share your review with the entire Jewel Grande Team and congratulate them on a job well done. We are sure they will all be pleased to learn of your high praise, and it will encourage them to continue providing excellent service to all of our guests. We greatly appreciate your visit and look forward to welcoming you back to our resort for another Grande stay with us! Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My boyfriend and I vacationed here from 7/22-7/29. This was our very first all inclusive resort stay and as soon as we arrived at the resort they made us feel at home. We had the premium oceanfront junior king suite and they had our luggage delivered to our room. The hospitality from the staff, the dining areas, the security guards was immaculate. I worked with guest services to arrange a romance package for my boyfriend for his birthday. They setup a private dinner for two on the ocean gazebo with a private server. The same night they decorated the room with rose petals and had champagne with chocolate covered grapes waiting for us when we returned from dinner. The package also included a couple massage and a private cabana with a private server. This was the best hotel stay I have ever been at and definitely would not hesitate to stay here again. We felt like royalty to say the least.…
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Alesha McLean, Sales at Jewel Grande Montego Bay Resort & Spa
Responded 1 week ago
Dear Safari458604, We are delighted to know that you had an immaculate visit to our property, and that you were pleased with the professionalism and polite demeanor of our associates. At Jewel Grande Montego Bay Resort and Spa, we strive to deliver outstanding service to each of our guests and we are happy to receive your commendations. We are happy to know also that you felt at home with the service provided throughout your stay. We appreciate you taking the time to write about your experience. We will certainly share your review among our Team and congratulate them all on a job well done! Thank you for choosing our resort for your vacation stay. It was our absolute pleasure to host you, and we can't wait to welcome you back for another Grande stay with us! Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The place is beauty and very well kept. The staff is constantly cleaning and so friendly. They treat you like royalty. They have nightly entertainment & is a great environment for family and singles. The beach is beautiful and clean. It’s all inclusive and have some great restaurants, Italian was my favorite.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Alesha McLean, Sales at Jewel Grande Montego Bay Resort & Spa
Responded 1 week ago
Dear Nicole G, Thank you for taking the time to share your review of our property. We are delighted to know that you selected our Resort as your vacation choice. Please know that we had the best time hosting you. It is a pleasure to know that you enjoyed the beautifully maintained property, dining options available, beach, friendly service offered by our associates, amazing entertainment and activities. We greatly appreciate your visit, and your compliments and appreciation. We can't wait to welcome you and all back soon for another Grande stay with us! Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
What an amazing vacation! My wife and I stayed at Jewel Grande for our anniversary. I can do nothing but rave about this place! We stayed in a junior suite with an ocean view. The views were incredible! The private beach was so beautiful. Chairs were always available and there was plenty of wait staff to grab you a drink or two (or ten). The food options here were amazing! For restaurants, I personally recommend JamMex as the oxtails and tostadas were as delicious as anything I've ever had. But if you want the true star of the show, then you wait for the clock to strike 12:30pm and get in line for the Jerk Chicken Station. Served daily until 5pm, it's definitely a huge hit with all who stay here. The swim-up bar is another amazing feature. I read a bunch of reviews about this before choosing where to stay. There were a lot of comments about a bartender named Special K. I honestly felt like I was meeting a celebrity when finally got my first drink. The guy is as charismatic as they come. Full of life and great at remembering names. The entertainment each night was very impressive. The cultural shows with the dancers were our personal favorites. The dance party on the 2nd floor rooftop were great each night as well. Jewel Grande was a wonderful place to stay. They made our stay here as special as any trip we've ever been on. I cannot recommend it enough!…
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: When you get food, ask them to wrap it up and enjoy your food on the beach.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Alesha McLean, Sales at Jewel Grande Montego Bay Resort & Spa
Responded 2 weeks ago
Dear Brian A, Thank you for sharing your wonderful review with us. We are so happy to hear that you created wonderful memories during your stay at our resort! We aim to provide our guests with a memorable experience, and are thrilled to know that you left with lasting positive memories! Thank you for staying with us and for your high rating. It is a pleasure to know that you enjoyed the accommodation, beautifully maintained property, Jamex Restaurant, the Jerk Hut, Swim up bar and entertainment. Thank you for recognizing Special K. We will commend him for the exceptional contribution made towards your overall experience. Thank you for choosing our resort for your anniversary celebration. It was our absolute pleasure to host you, and we can't wait to welcome you back for another Grande stay with us! Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My husband and I went there for a getaway trip and the place was wonderful. It was mainly the staff that made the experience such a wonderful experience. We had a romantic dinner on the beach and our waiter, Stewart, was amazing. He definitely made our night special. The front desk staff were very welcoming and the bell services were just friendly people. We enjoyed the food, the ambience and the view. This is going to be my choice of stay next time I visit Montego Bay.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: I would recommend not staying in your room and actually walk around to fully enjoy then resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Alesha McLean, Sales at Jewel Grande Montego Bay Resort & Spa
Responded 2 weeks ago
Dear MiniFlav1, On behalf of all of us here at Jewel Grande Montego Bay Resort and Spa, thank you so much for choosing to stay at our resort and for sharing your experience with us. We want you to know that it was a great pleasure hosting you and providing you with exemplary service. We aim to provide our guests with the highest quality in service and we are so happy to hear that we have met that mark with you. Thank you for recognizing our associates. They are indeed true gems and we are happy to know that you found them excellent. Thank you as well for all your kind comments on your private dinner experience, the ambience and food. We look forward to welcoming you back for another wonderful stay with us! Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 375 - USD 532 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint James ParishMontego BayRose Hall
NUMBER OF ROOMS
217
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Claim Your Listing Frequently Asked Questions about Jewel Grande Montego Bay Resort & Spa
Which popular attractions are close to Jewel Grande Montego Bay Resort & Spa?
Nearby attractions include Cinnamon Hill Golf Course (1.8 km), Rose Hall Great House (1.4 km), and Jewels in Paradise (0.9 km).
What are some of the property amenities at Jewel Grande Montego Bay Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Jewel Grande Montego Bay Resort & Spa?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Jewel Grande Montego Bay Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Jewel Grande Montego Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Jewel Grande Montego Bay Resort & Spa?
Conveniently located restaurants include Sugar Mill, Mystic India, and Scotchies.
Are there opportunities to exercise at Jewel Grande Montego Bay Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Jewel Grande Montego Bay Resort & Spa have an airport shuttle?
Yes, Jewel Grande Montego Bay Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Jewel Grande Montego Bay Resort & Spa have airport transportation?
Yes, Jewel Grande Montego Bay Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Jewel Grande Montego Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Jewel Grande Montego Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.