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Sheraton Club des Pins Resort

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Sheraton Club des Pins Resort
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449 Reviews from our TripAdvisor Community

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Showing 224: English reviews
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Beirut, Lebanon
Reviewed 1 week ago

This is my second stay at this Sheraton, disappointed again!! The amenities are really poor and rooms are not clean. Breakfast is OK. meeting rooms are fine. The staff is not nice, and it takes forever for check in and out processes.

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Helpful?
Thank tony-ElH
SheratonClubDesPins, Manager at Sheraton Club des Pins Resort, responded to this review

Dear tony-ElH, We appreciate your feedback shared with Trip Advisor and thank you for the positive comments on the breakfast and meeting rooms. We are sorry to learn that your second stay with us was not pleasant! We value your comments, which were escalated to the concerned team for awareness. Please, let me assure you, this is not the typical...

Reviewed 2 weeks ago via mobile

After my previous experience in November '16, I tried hotel Sheraton again. The service was again not complete. Each day, I had to contact Customer service to ask missing items : cup for the coffee, coffee, milk, towels, ... I don't understanding that for such a high quality Group as Sheraton, the quality manager does not exist or if he...

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Helpful?
Thank PW1234567890
SheratonClubDesPins, Hotel Manager at Sheraton Club des Pins Resort, responded to this review

Dear guest, First of all, thank you for having chosen our hotel and for your review. We regret that we could not meet your expectations. Normally all our guests indipendently the type of booking and payment are invited to leave a deposit upon check-in in order to facilitate all the charges and avoid unpleasant situations as this happened to you....

A TripAdvisor Member
Level Contributor
20 reviews
12 hotel reviews
4 helpful votes
Reviewed 2 weeks ago via mobile

Came here recently for business reasons, staying only for one night. Like every tired person, end of the day you just wanna relax by changing your suit and enjoying a nice dinner. Sushi restaurant at the first floor would have been a great idea if the Manager of the bar, or whoever that guy was, in a grey suit, wouldn't...

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Helpful?
Thank A TripAdvisor Member
Reviewed 2 weeks ago via mobile

Very nice property on the beach with reasonably good service at the front desk. The rooms were large however the linens looked old. Most of the staff speak English and are willing to help. Couldn't control the air conditioning in the room but wasn't a big deal this part of the year

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Helpful?
Thank Fiazuddeen T
SheratonClubDesPins, Hotel Manager at Sheraton Club des Pins Resort, responded to this review

Dear Guest - Fiazuddeen T, Thank you very much of having shared these notes. Your comment has been noted down and analysed for improvement. We trust to have you once again in our care soon, Sincerely Gaetano Petruzzella Hotel Manager

Edinburgh, United Kingdom
Reviewed 2 weeks ago

Was staying between the 6th and the 9th March. The stay was bad from start to finish and key highlights were after speaking to Chanez the room divisions manager. - I requested seaview and got a water view of the swimming pool and children's playground - The hotel caused stressing my credit card expired, when it had still a year...

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Helpful?
Thank Vi Cuong L
SheratonClubDesPins, Hotel Manager at Sheraton Club des Pins Resort, responded to this review

Dear guest - Vi Cuong L, First and foremost, my team and I would like to thank you for your feedback. It is our priority and our aim to serve our local and international guests without any kind of difference. We have taken all your notes into serious consideration for improvement, and we are also confident to convince you to...

Constantine, Algeria
Reviewed 3 weeks ago

I'v been there several time and I was really pleased to notice an improvement in the service during my last stay. The rooms are clean but not well maintained. Room service is a bit slow and need to be improved. The see view is wonderful.

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Helpful?
Thank AmineCne
SheratonClubDesPins, Hotel Manager at Sheraton Club des Pins Resort, responded to this review

Dear Guest - AmineCne, Thank you very much for having reviewed us on TripAdvisor. We are glad to hear about our improvements and see that many others need attention. My team and I can ensure that we remain focused on providing a pleasant and comfortable stay to all our guests and hope to welcoming you back soon to the Sheraton...

Reviewed 13 February 2017

The location of the hotel is beautiful, next to an amazing beach. However there was a construction during my stay and you need to walk outside almost 250-300 mt to get to the gym. There is a lovely bar in the lobby, and hotel personnel is very friendly.

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Helpful?
Thank Esra K
SheratonClubDesPins, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Esra K Thank you very much for taking the time to write a review about your stay with us at the Sheraton Club des Pins Resort. We are pleased to see that you were overall satisfied with our services and appreciated our lobby bar and our personnel. Regarding the gym and as our aim is to provide our guests...

Reviewed 5 February 2017 via mobile

Was there from 28th Jan to 3rd Feb 2017, Rooms are very clean. People are very kind. Food is awsome. Ambience is very good. Beach is connected nearby. A bit expensive hotel but it's worth. Overall a good experience. They have airport pick up and drop facilty. Unfortunately they don't on weekends which is the only problem I faced and...

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Helpful?
Thank Rakesh N
SheratonClubDesPins, Hotel Manager at Sheraton Club des Pins Resort, responded to this review

Dear Guest, Rakesh N, On behalf of the Sheraton Club des Pins team, thanks a lot for your genuine review. Your comment boosts the motivation of our team to better off. We have noted your point related to the shuttle bus during the week-ends and we will be studying the demand for eventual future implementation. At your service, Gaetano Petruzzella...

Reviewed 3 February 2017 via mobile

Probably during warmer weather when you can enjoy the sea and pools it's a better place, but in February it's just a far away, boring business hotel. The breakfast is nice and rooms clean, alleys are overheated.

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Helpful?
Thank Zsirfeka2
SheratonClubDesPins, Hotel Manager at Sheraton Club des Pins Resort, responded to this review

Dear Guest Zsirfeka2, We are pleased reading your review and we would like to thank you for it. Our Hotel / Resort features facilities and related services for all seasons. Indeed the Sheraton Club des Pins Resort remains the most Algerian's hotspot during the summer and during the winter with the newly opened Spa along with its renovated Fitness center...

Dubai, United Arab Emirates
Reviewed 4 January 2017

I enjoy staying at Sheraton hotel. The check-in was fast and I got a room with nice view, I really felt been treated as a Starwood member. Otherwise, nothing particular to say. I will come back for sure

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Helpful?
Thank Amine T
SheratonClubDesPins, Manager at Sheraton Club des Pins Resort, responded to this review

Dear Amine T, I thank you for your kind review and for giving us a good rating on TripAdvisor following your stay at the Sheraton club des Pins Resort. I am happy to read that you enjoyed your stay with us. It is always a pleasure to know that we were able to give you the Sheraton’s experience that you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Algiers only beachfront hotel, the Sheraton Club des Pins is the first five-star resort in the country. Ideally located on the western tip of the city in the beautiful and absolutely secured Club des Pins area. ... more   less 

Additional Information about Sheraton Club des Pins Resort

Address: Boite Postal 62, Staoueli 16062, Algeria
Region: Algeria > Algiers Province > Staoueli
Price Range: $327 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Club des Pins Resort 5*
Number of rooms: 419
Reservation Options:
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Also Known As:
Sheraton Club Des Pins Hotel Staoueli
Sheraton Hotel Des Pins
Sheraton Algiers
Algiers Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Club des Pins Resort staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Club des Pins Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the room before unpacking”
 of 5 bubbles vcluong, 9 Mar 2017 | Read review
“junior suits have balconies. Just make sure they are clean))”
 of 5 bubbles Mom-frequenttraveler, 13 Oct 2016 | Read review
“Rooms with a sea view are best.”
 of 5 bubbles TurboKev, 11 Oct 2016 | Read review
“Facing the sea.”
 of 5 bubbles thefareast, 30 Jul 2016 | Read review
“dont go there or if you really have to check your bill 5 times before you sign”
 of 5 bubbles Martchi, 13 Jun 2016 | Read review
5 of 5