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El Dorado Casitas Royale, by Karisma

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El Dorado Casitas Royale, by Karisma
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3,655 Reviews from our TripAdvisor Community

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Showing 3,496: English reviews
North West England, United Kingdom
Reviewed 2 days ago NEWvia mobile

Having been to Maroma last year we returned to Mexico in November again this year. We loved Maroma, so the Casitas had big shoes to fill and it did. The selection and quality of restaurants for guests is the best feature of this resort. The resort was quite busy, but it is large enough to find quiet retreats round the...

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Helpful?
1Thank dajaleg
Orland Park, Illinois
Reviewed 2 days ago NEWvia mobile

We visited the El Dorado Royale Resort the last week of November for seven days. Upon arrival we were offered an upgrade to the Casita's resort (for a slight charge) we were glad we did, it was wonderful. We had our own concierge, our own pool with a fully stocked bar (top shelf liquors) our own pool attendant and our...

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1Thank votts1
Reviewed 3 days ago NEWvia mobile

I cannot say enough about the staff at Eldorado Royale Casitas area 31. First off Dario made us feel very comfortable at the Casitas check in. Great job Dario. 2)our concierges Sergio & Javier were just great. They both went above and beyond to make our Anniversary very special in every way from booking our dinners, flowers,champagne,breakfast in bed ,...

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1Thank Paul B
Reviewed 3 days ago NEW

The trip was amazing! We had a beautiful infinity pool casita, the room was huge and the open air shower was fantastic! The mini bar was filled with beer and soda and you could always call anything you needed from room service at no extra charge. The staff was very friendly and always smiling. Our personal concierge Javier and Sergio...

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Helpful?
1Thank kaushalraj t
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear kaushalraj t I would like to thank you for your beautiful comment. We are very glad that your experience with us was such a great time. As you said, Javi and Sergio are a gem for us, as many other employees. Our goal is to make your experience unforgettable and unique. We are very happy to know that...

Sunderland, United Kingdom
Reviewed 4 days ago NEWvia mobile

Just had this tour Sergio was lots of fun and very informative. I would urge anybody to do this .remember I ton of produce a month but in 4 months 2 ton FANTASTIC I will make a review of the hotel later but so far it's been fantastic and all the staff are a credit to the company

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Helpful?
Thank michael p
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear michael p I would like to thank you for your beautiful comment. We are very glad that your experience with us was such a great time. As you said, Sergio is a gem for us, as many other employees. Our goal is to make your experience unforgettable and unique. We will wait for the next opportunity to serve...

Atlanta, Georgia
Reviewed 4 days ago NEW

We really loved this resort! Staying in the Casitas definitely gave us a more relaxing vacation feel rather than staying in the main hotel area. Israel, our beach butler was very attentive and a wonderful host as well as Marco, our bartender. We enjoyed talking with him and they both really made our experience great! We were a little disappointed...

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1Thank carynb892
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear carynb892 Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff. If there’s anything we can do to help plan your next perfect getaway, please don’t hesitate to get in touch. Sincerely, Mariana Montes Hotel Manager El Dorado Casitas

Chandler, Arizona
Reviewed 5 days ago NEW

We stayed in one of the Presidential Suites right on the water. It could not have been more perfect. We had a private butler who tended our every need. Our private cabana, pool and patio area were very relaxing. The pool led to the swim up bar where the bartender whipped up drinks expertly. The restaurants served beautiful, delicious meals....

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Helpful?
1Thank John B
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear John B Thank you for your wonderful review of your recent stay here at El Dorado Casitas Royale. We are very happy to know that you really enjoy your presidential suite. It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people. Sincerely, Mariana Montes Hotel Manager...

Philadelphia, Pennsylvania
Reviewed 5 days ago NEW

El Dorado Casitas Royale was amazing. This is why I go to All Inclusive Vacations in Mexico --- you have nothing to worry about as soon as you arrive. Everything is already taken care of and the only decisions you have to make are how frequently you will eat and how many different drinks you want to try during your...

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Helpful?
2Thank Devin M
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Devin M Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises.Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our...

Leeds, United Kingdom
Reviewed 6 days ago NEW

This was a truly amazing hotel. We stayed in the Casitas part of the hotel which was even more fabulous. We loved the variety of restaurants and the daily activities. We were never short of something to do. The place was simply the best we have ever experienced and would not normally return to somewhere again as "the world is...

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Helpful?
1Thank RebeccaT11
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear RebeccaT11 Thank you for your review, detailing your experiences from your stay with us. All your comments about the food,be sure we really take to consider for being improving our services. Hopefully, we will have the pleasure of welcome you back very soon. Sincerely, Mariana Montes Hotel Manager El Dorado Casitas

Yorktown Heights, New York
Reviewed 6 days ago NEWvia mobile

Took his class today while staying at this amazing place and was totally impressed with his knowledge and attention to proper Form etc , as this is a intense workout and he took the time and attention to all of there; whether beginner or advanced . Thank you Aldo! Great class and great fitness center!

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Helpful?
Thank Lizdibartolo
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Lizdibartolo We do our utmost to ensure we go above and beyond for each and everyone one of our guests. I have passed your feedback to our staff. I am so glad that you enjoyedthe great class with Aldo and our fitness center. We hope that we will have the opportunity to welcome you back. Sincerely, Mariana Montes...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: $694 - $1,503 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
El Dorado Casitas Royale, By Karisma Mexico/Riviera Maya
Hotel Style:
#16 Spa Hotel in Riviera Maya
#18 Luxury Hotel in Riviera Maya
#24 On the Beach Hotel in Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Casitas Royale, by Karisma staff and other travellers.
458 questions
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Leeds, United Kingdom
1 month ago

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Questions? Get answers from El Dorado Casitas Royale, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our Room was fantastic. Everything worked, everything was restocked and cleaned in a timely manner, internet worked very well for what we needed (music, web browsing, etc.), and the room had everything we expected and more! Even had an outdoor shower if you didnt want to shower inside!”
 of 5 bubbles DevinM978, 5 Dec 2016 | Read review
“Casitas are the best! Private pools and private bar and you can book all restaurants as well as other little perks. ”
 of 5 bubbles RebeccaT11, 4 Dec 2016 | Read review
“Casitas well worth the extra cost.”
 of 5 bubbles OntarioBeachgirl100, 3 Dec 2016 | Read review
“choose a casita! You get a pool shared with a much smaller group and bar! plus the rooms are fabulous.”
 of 5 bubbles rebeccahS806QI, 30 Nov 2016 | Read review
“32 Casitas is at the very end of the resort and all the rooms are infinities or swim ups to the bar.”
 of 5 bubbles Cinful65, 29 Nov 2016 | Read review
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