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Quality Hotel Mermaid Waters

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Quality Hotel Mermaid Waters
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147 Reviews from our TripAdvisor Community

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Showing 139: English reviews
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Sydney, Australia
Reviewed yesterday NEW

Bed sheets needed some more thorough cleaning. Ammenities are clean and complete. Carpark area exclusive for clients who rent the room are definitely a yes (gate accessible via room card). Overall, good stay.

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Helpful?
Thank jamesdT7233VO
Reviewed 1 week ago via mobile

So the hotel is ok but one pillow per person come on! Yes I checked all the cupboards nothing! We had a view of the pool which was nice. Air con was not on when we got to the room so the room was HOT!

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Helpful?
Thank Malndave
Management response:

Dear Malndave, Thank you for taking the time to leave your valued feedback in relation to your stay recently with us. We sincerely apologise for the A/C not being on when you arrived, this is a prerequisite and unfortunately missed on a day that you required it most. Next time you're staying with us please let us know if you...

Reviewed 8 January 2017 via mobile

We stayed for a Saturday night as we were having a night out on the town. The shuttle service into Broadbeach was great and the hotel was quiet. I was expecting more noise due to the bat nexr doot but was pleasantly surprised. The decor is a little dated but the rooms are clean and the staff friendly which was...

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Helpful?
Thank Stuart M
Management response:

Dear Stuart M, Thank you for your recent stay with us here at The Quality Hotel in Mermaid Waters. We strive to make every experience a memorable and happy one with our guests and I believe that we have achieved that in some way. Our decor is in the process of an exciting upgrade and we can not wait until...

Ipswich, Australia
Reviewed 20 December 2016 via mobile

This was a surprise. Not much to look at from the outside but inside the rooms are clean and spacious. Staff very friendly. I was expecting the bar next door to be noisy as it doesn't close till 3am but we stayed fri and sat nights and heard nothing. The poor was very enjoyable however guys PLEASE clean the BBQ,...

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Helpful?
Thank Dropbear57
Management response:

Dear DropBear57, Thank you very much for your review. I am very pleased with my team that we could provide a level of service and comfort that will see you returning for another stay with us, and YES, I've cleaned the BBQ already. We apologise sincerely and it is cleaned regularly. Give our front office team a direct call next...

Melbourne, Australia
Reviewed 15 December 2016

We bought three nights via groupon and traveled in December. Overall, the service is good, the room is clean, it's good value of money. We noted a number of tourist groups stayed in the hotel might be slightly devalued the environment during the night. The swimming pool is not using that much and need to be cleaned.

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Helpful?
Thank Jackie R
Management response:

Dear Reviewer, Thank you for your time to write to us and in leaving your comments. The GROUPON deal was a very sharp deal and I'm sure everyone that travelled via groupon got their money's worth and I'm happy that you felt that you did as well. Thank you for providing me some conversation about the state of the pool,...

Reviewed 4 December 2016 via mobile

This hotel is in a perfect location, only 2 mins drive to the beach, 2 mins to Jupiters Casino, 10 mins to Surfers Paradise and 10 mins to Robina shopping precinct. Along with the short distances, there is a free shuttle bus service which can take you to these locations and many more, which is complemented by fantastic public transport,...

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Helpful?
Thank Chad K
Management response:

Hi Chad, Thank you kindly for your review and we are delighted that you enjoyed your time with us here at The Quality Hotel Mermaid Waters. We cannot wait to have you stay with us again. Merry Xmas and have a safe and wonderful New Year. Kind Regards Nathan Sudana General Manager

Reviewed 18 November 2016

Broadbeach Inner Wheel is a club for women and we meet monthly. We have had a lot of trouble finding a suitable venue on the Gold Coast. We now meet at Quality Hotel Mermaid Waters. The room for our meeting of 30 ladies is always exactly as requested. Food excellent and varied and staff both friendly and efficient. Could not...

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Helpful?
Thank Harry P
Mermaid Waters L, Manager at Quality Hotel Mermaid Waters, responded to this review

Thank you for your review! We love having you ladies visit us - you're now part of the family! Looking forward to seeing you again soon

Reviewed 29 October 2016 via mobile

Upon checking in on the 29th Oct 2016 - within 20 min after unpacking and resting in bed to relax, we noticed someone trying to an swip a room card serval times to gain access to our room. Soon after we could hear an unscrewing sound on the entrance door. I approprached the door and opened this and saw this...

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Helpful?
2Thank Gino S
Management response:

Dear Gino, Firstly thank you for taking the time to provide feedback in relation to your stay with us. Please understand that security matters are treated as very serious and I was notified straight away and CCTV footage sought. The findings were inconclusive for any movement during the period outlined. Our keycard entry to all access points ensures guests are...

Brisbane, Australia
Reviewed 27 October 2016

We booked that hotel only a couple minutes prior to arrival because of a super low rate and thought that this will do for a short night. What surprise, the hotel had been recently renovated, had quite nice rooms and very friendly and helpful staff at reception. This is not a 4-star place but considering the very good rates it...

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Helpful?
Thank OneWorld22
Management response:

Dear Reviewer, Thank you for your recent stay with us and I am glad that we could meet your expectations and that you enjoyed your stay. We have not had any major renovations so the fact that you believe we have definitely means we are getting the cleaning right, thank you. We are very much in line for renovation in...

Reviewed 12 October 2016 via mobile

Stayed at this hotel recently for four nights, bar and restaurant staff really make this hotel, they are so nice and very helpful.The location was very good and so near the beach. The bad points are the food is very average and also the hotel is so dated and not the cleanest. The pool, bedrooms are something that you see...

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Helpful?
Thank Meath88
Management response:

Dear Reviewer, Thank you for taking the time to leave your feedback of your experience with us at The Quality Hotel Mermaid Waters. I have taken your comments in relation to your stay with us to my catering department to improve the meal quality and I can happily report that a new menu has been designed and ready to be...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Quality Hotel Mermaid Waters is a 4 star hotel located just 5kms from the surfing beaches of Broadbeach and Surfers Paradise. With the clean golden sands of local beaches, and pockets of lush green parkland, Quality Hotel Mermaid Waters is ideally located. The hotel offers accommodation and provides guests with access to a diverse range of hotel facilities including restaurant, wagering facilities, sports bar and gaming lounge, conference spaces, pool and BBQ area. The hotel also provides a complimentary shuttle service for all in-house guests to Pacific Fair, Broadbeach, Surfers Paradise and Robina Town Centre eight times daily along with free WIFI facilities & secure parking available. ... more   less 

Additional Information about Quality Hotel Mermaid Waters

Address: Sunshine Boulevard | Corner Markeri Street, Mermaid Waters, Gold Coast, Queensland 4218, Australia (Formerly Mermaid Waters Hotel)
Region: Australia > Queensland > Gold Coast > Mermaid Waters
Price Range: $108 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Hotel Mermaid Waters 4*
Number of rooms: 104
Reservation Options:
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Also Known As:
Quality Inn Mermaid Waters
Quality Hotel Mermaid Waters Gold Coast
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Questions & Answers

Here's what travellers have asked, with answers from Quality Hotel Mermaid Waters staff and other travellers.
3 questions
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6 months ago
Montreal, Canada

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Questions? Get answers from Quality Hotel Mermaid Waters staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We did not stay but see a lot of people so must be good.”
 of 5 bubbles harryp999, 17 Nov 2016 | Read review
“Get a room facing the pool, they are the most quiet.”
 of 5 bubbles OneWorld22, 27 Oct 2016 | Read review
“I was on L3, over the pool. Very quiet.”
 of 5 bubbles TimorTravels, 10 Oct 2016 | Read review
“Rooms to back of hotel are quiet.”
 of 5 bubbles 2802Karen, 3 Oct 2016 | Read review
“We had a junior suite, it was huge and extremely comfortable.”
 of 5 bubbles Dizzy5497, 24 Aug 2016 | Read review
5 of 5