We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Quality Hotel Mermaid Waters

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 2 more sites!
Professional photos
Quality Hotel Mermaid Waters
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

145 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 137: English reviews
Reviewed 1 week ago via mobile

We stayed for a Saturday night as we were having a night out on the town. The shuttle service into Broadbeach was great and the hotel was quiet. I was expecting more noise due to the bat nexr doot but was pleasantly surprised. The decor is a little dated but the rooms are clean and the staff friendly which was...

 Report
Helpful?
Thank Stuart M
Ipswich, Australia
Reviewed 4 weeks ago via mobile

This was a surprise. Not much to look at from the outside but inside the rooms are clean and spacious. Staff very friendly. I was expecting the bar next door to be noisy as it doesn't close till 3am but we stayed fri and sat nights and heard nothing. The poor was very enjoyable however guys PLEASE clean the BBQ,...

 Report
Helpful?
Thank Dropbear57
Management response:

Dear DropBear57, Thank you very much for your review. I am very pleased with my team that we could provide a level of service and comfort that will see you returning for another stay with us, and YES, I've cleaned the BBQ already. We apologise sincerely and it is cleaned regularly. Give our front office team a direct call next...

Melbourne, Australia
Reviewed 4 weeks ago

We bought three nights via groupon and traveled in December. Overall, the service is good, the room is clean, it's good value of money. We noted a number of tourist groups stayed in the hotel might be slightly devalued the environment during the night. The swimming pool is not using that much and need to be cleaned.

 Report
Helpful?
Thank Jackie R
Management response:

Dear Reviewer, Thank you for your time to write to us and in leaving your comments. The GROUPON deal was a very sharp deal and I'm sure everyone that travelled via groupon got their money's worth and I'm happy that you felt that you did as well. Thank you for providing me some conversation about the state of the pool,...

Reviewed 4 December 2016 via mobile

This hotel is in a perfect location, only 2 mins drive to the beach, 2 mins to Jupiters Casino, 10 mins to Surfers Paradise and 10 mins to Robina shopping precinct. Along with the short distances, there is a free shuttle bus service which can take you to these locations and many more, which is complemented by fantastic public transport,...

 Report
Helpful?
Thank Chad K
Management response:

Hi Chad, Thank you kindly for your review and we are delighted that you enjoyed your time with us here at The Quality Hotel Mermaid Waters. We cannot wait to have you stay with us again. Merry Xmas and have a safe and wonderful New Year. Kind Regards Nathan Sudana General Manager

Reviewed 18 November 2016

Broadbeach Inner Wheel is a club for women and we meet monthly. We have had a lot of trouble finding a suitable venue on the Gold Coast. We now meet at Quality Hotel Mermaid Waters. The room for our meeting of 30 ladies is always exactly as requested. Food excellent and varied and staff both friendly and efficient. Could not...

 Report
Helpful?
Thank Harry P
Mermaid Waters L, Manager at Quality Hotel Mermaid Waters, responded to this review

Thank you for your review! We love having you ladies visit us - you're now part of the family! Looking forward to seeing you again soon

Reviewed 29 October 2016 via mobile

Upon checking in on the 29th Oct 2016 - within 20 min after unpacking and resting in bed to relax, we noticed someone trying to an swip a room card serval times to gain access to our room. Soon after we could hear an unscrewing sound on the entrance door. I approprached the door and opened this and saw this...

 Report
Helpful?
2Thank Gino S
Management response:

Dear Gino, Firstly thank you for taking the time to provide feedback in relation to your stay with us. Please understand that security matters are treated as very serious and I was notified straight away and CCTV footage sought. The findings were inconclusive for any movement during the period outlined. Our keycard entry to all access points ensures guests are...

Brisbane, Australia
Reviewed 27 October 2016

We booked that hotel only a couple minutes prior to arrival because of a super low rate and thought that this will do for a short night. What surprise, the hotel had been recently renovated, had quite nice rooms and very friendly and helpful staff at reception. This is not a 4-star place but considering the very good rates it...

 Report
Helpful?
Thank OneWorld22
Management response:

Dear Reviewer, Thank you for your recent stay with us and I am glad that we could meet your expectations and that you enjoyed your stay. We have not had any major renovations so the fact that you believe we have definitely means we are getting the cleaning right, thank you. We are very much in line for renovation in...

Reviewed 12 October 2016 via mobile

Stayed at this hotel recently for four nights, bar and restaurant staff really make this hotel, they are so nice and very helpful.The location was very good and so near the beach. The bad points are the food is very average and also the hotel is so dated and not the cleanest. The pool, bedrooms are something that you see...

 Report
Helpful?
Thank Meath88
Management response:

Dear Reviewer, Thank you for taking the time to leave your feedback of your experience with us at The Quality Hotel Mermaid Waters. I have taken your comments in relation to your stay with us to my catering department to improve the meal quality and I can happily report that a new menu has been designed and ready to be...

Brisbane, Australia
Reviewed 11 October 2016

Price was excellent, particularly when considering hotels under 1klm away- QH is Mermaid is close enough to the beach to go for a decent walk, or take a bus out the front. Small shopping centre across the road, sizable and well presented restaurant on the Hotel premises, along with cafe and bar. Parking, good set down area, smoke free. In...

 Report
Helpful?
Thank TimorTravels
Management response:

Dear Reviewer, Thank you kindly for your two thumbs up and the time for writing a review. Your feedback is important as always and I have shared your kind words to my spirited team! Thank you for staying with us again and I hope to see you return soon. Kind Regards

Yeppoon, Australia
Reviewed 11 October 2016 via mobile

As I trolled thru the various places to stay on the coast, I saw The Quality Hotel at Mermaid Waters was well cheaper than the rest, the place is just dated, and I found it musty, I react fairly quickly if a place has the slightest bit of must, but in saying that, the place was tidy and the guy...

 Report
Helpful?
Thank Paul N
Management response:

Dear Paul, Thank you for taking the time to leave a review on your recent stay with us here at The Quality Hotel Mermaid Waters. I have instructed my maintenance team to conduct another vent clean to try and located any build up and assist with a more pleasant stay next time with us. We are working hard and have...

92 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (57)
Viewed
View from Room (3)
Viewed
Bathroom (8)
Viewed
Room/Suite (14)
Viewed
Hotel & Grounds (6)
Viewed
Pool/Beach Area (2)
Viewed
Dining (4)
Viewed
Other (20)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (35)
Viewed
Hotel & Grounds (6)
Viewed
Pool/Beach Area (4)
Viewed
View from Room (3)
Viewed
Room/Suite (6)
Viewed
Dining (2)
Viewed
Family/Play Areas (1)
Viewed
Business Centre/Function Rooms (6)
Viewed
Other (7)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Mermaid Waters
4.6 km away
Watermark Hotel & Spa Gold Coast
Watermark Hotel & Spa Gold Coast
#8 of 33 in Surfers Paradise
1,340 reviews
1.8 km away
Meriton Serviced Apartments - Broadbeach
5.0 km away
Novotel Surfers Paradise
Novotel Surfers Paradise
#18 of 33 in Surfers Paradise
118 reviews
Show Prices
Show Prices
Show Prices
3.3 km away
Crowne Plaza Surfers Paradise
Crowne Plaza Surfers Paradise
#5 of 33 in Surfers Paradise
1,090 reviews
6.8 km away
RACV Royal Pines Resort
8.0 km away
Meriton Serviced Apartments Aqua Street, Southport
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Quality Hotel Mermaid Waters is a 4 star hotel located just 5kms from the surfing beaches of Broadbeach and Surfers Paradise. With the clean golden sands of local beaches, and pockets of lush green parkland, Quality Hotel Mermaid Waters is ideally located. The hotel offers accommodation and provides guests with access to a diverse range of hotel facilities including restaurant, wagering facilities, sports bar and gaming lounge, conference spaces, pool and BBQ area. The hotel also provides a complimentary shuttle service for all in-house guests to Pacific Fair, Broadbeach, Surfers Paradise and Robina Town Centre eight times daily along with free WIFI facilities & secure parking available. ... more   less 

Additional Information about Quality Hotel Mermaid Waters

Address: Sunshine Boulevard | Corner Markeri Street, Mermaid Waters, Gold Coast, Queensland 4218, Australia (Formerly Mermaid Waters Hotel)
Region: Australia > Queensland > Gold Coast > Mermaid Waters
Price Range: $123 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Hotel Mermaid Waters 4*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Orbitz and Expedia so you can book your Quality Hotel Mermaid Waters reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn Mermaid Waters
Quality Hotel Mermaid Waters Gold Coast
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Quality Hotel Mermaid Waters staff and other travellers.
3 questions
Ask a question
5 months ago
Montreal, Canada

See all questions (3)

Questions? Get answers from Quality Hotel Mermaid Waters staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We did not stay but see a lot of people so must be good.”
 of 5 bubbles harryp999, 17 Nov 2016 | Read review
“Get a room facing the pool, they are the most quiet.”
 of 5 bubbles OneWorld22, 27 Oct 2016 | Read review
“I was on L3, over the pool. Very quiet.”
 of 5 bubbles TimorTravels, 10 Oct 2016 | Read review
“Rooms to back of hotel are quiet.”
 of 5 bubbles 2802Karen, 3 Oct 2016 | Read review
“We had a junior suite, it was huge and extremely comfortable.”
 of 5 bubbles Dizzy5497, 24 Aug 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay