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Quality Hotel Mermaid Waters

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Quality Hotel Mermaid Waters
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168 Reviews from our TripAdvisor Community

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Showing 160: English reviews
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Bunnys
Reviewed 4 days ago NEW

It was a last minute decision, we checked in about 9pm to rest before driving on. We normally stay at the Broadbeach end but it is so much better here. The reception staff was most helpful. We had a king studio, the room was big & the bed super comfy. The pillows were not good though, too flat & I...

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Helpful?
Thank Angieyuen
Nathan S, General Manager at Quality Hotel Mermaid Waters, responded to this review

Dear Angie, Firstly, thank you for taking the time to write your review and share your thoughts on your recent stay with us. The housekeeping issue has been raised and action by the department and I apologise for the state in which you initially received your room. Next time you are passing by please let us know directly and we...

Brisbane, Australia
Reviewed 4 weeks ago

Had a great stay close to restaurants shopping centres entertainment casino CBS stadium witch is why we stayed as we were going to the footy. The family rooms are fantastic Great size too highly recommend staying at this hotel🌝

Review collected in partnership with this hotel
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Helpful?
Thank 761serenaw
Nathan S, General Manager at Quality Hotel Mermaid Waters, responded to this review

Dear 761serenaw, Well I would highly recommend that you return !!! :) Thank you for leaving your feedback in relation to your stay and we look forward to the next game you travel up for or for just that weekend away. Kind Regards General Manager

Brisbane, Australia
Reviewed 4 weeks ago

Perfect location for accessing the Gold Coast, facility has all your food, beverage and entertainment needs. Easy and direct walk to the beach and Pacific Fair Shopping Centre. Rooms are spacious and comfortable.

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Helpful?
Thank K6904OFashleyh
Nathan S, General Manager at Quality Hotel Mermaid Waters, responded to this review

Dear K6904OFashleyh, I would like to take this opportunity to thank you for your time and review. Yes it is true we have all of those things and much more, we also have gaming facilities, pool and bbq area. We hope that you return to us soon so we can show you around the rest of the facility. Have a...

Somewhere
Reviewed 19 March 2017

This hotel was very much so an excellent place to stay for a solo traveler. Easy access to their secure parking and the hotel was located in a very good location. It was great value for the price as well!

Review collected in partnership with this hotel
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Helpful?
Thank A1439SPdavidh
Nathan S, General Manager at Quality Hotel Mermaid Waters, responded to this review

Dear A1439SPdavidh, Thank you kindly for taking the time to leave your review on your recent stay with us. It is a pleasure to take care of you and we look forward to having you stay with us again. We can also improve on our value for money, next stay give our lovely front office team a call direct and...

Brisbane, Australia
Reviewed 14 March 2017

Poor checking in compared to previous visit which had been so positive and friebdly. This girl barely said a word to us let alove welcoming in any shape or form. Good location. Outdated decor. Friendly. Meaning staff

Review collected in partnership with this hotel
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Helpful?
Thank kerrybL1175ZF
Nathan S, General Manager at Quality Hotel Mermaid Waters, responded to this review

Dear kerrybL1175ZF, I would like to thank you for taking the time to write a review in relation to your most recent stay with us. I apologise that my front office team could not live up to your expectations of a positive check in process and your feedback in regards to this has been passed on to my Front Office...

Brisbane, Australia
Reviewed 8 March 2017

We very happy with the overnight stay! The staff were very helpful & friendly, amenities very clean & pleasant & we very much appreciated the late checkout! :) Thankyou!! We would definitely stay there again:)

Review collected in partnership with this hotel
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Helpful?
Thank jillaner2017
Nathan S, General Manager at Quality Hotel Mermaid Waters, responded to this review

Dear jillaner2017, It was our absolute pleasure to have you with us and we look forward to having you back again in the near future. Until than, all the very best. Kind Regards General Manager

Toowoomba, Australia
Reviewed 7 March 2017

Can't complain about anything. Loads of parking. Staff friendly and eager to please - at reception, the restaurant & the wedding reception. Buffet for the reception & breakfast was very tasty with a variety of hot and cold foods. The whole place was clean and tidy. The shower was great - good pressure! Heaps of toiletries supplied. Nice view overlooking...

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Helpful?
Thank Collette R
Nathan S, General Manager at Quality Hotel Mermaid Waters, responded to this review

Dear Colletee R, Thank you for taking the time to leave your review from your stay with us over last weekend. It was an absolute pleasure having you choose to stay with us and we cannot wait to see you again in the near future. Next time you're our way please don't hesitate to give us a call direct. Kind...

Brisbane, Australia
Reviewed 6 March 2017

The reception staff were mostly very good- especially Jimmy, Angelo and a few of the female staff. There were a few on Saturday afteenoon later that were either new or not very good. The room entry cards were a little frustrating when not working but quickly fixed. This happened about 5 times over the weekend. Katherine was very helpful -...

Review collected in partnership with this hotel
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Helpful?
Thank lennym39
Nathan S, General Manager at Quality Hotel Mermaid Waters, responded to this review

Dear lennym39, It was a highlight having you and your party here to celebrate your wedding. I thank you once again for choosing to share your special day with us and we wish you nothing short of complete happiness in the future together. I will pass on your lovely comments to the relevant staff as well as a well deserved...

Brisbane, Australia
Reviewed 6 March 2017

We’d booked weeks ago through TripAdvisor, and about 11:30 I started feeling ill, so we rang up to request an early check in. Rang 4 times, and were fobbed off each time – “have to check with housekeeping”, “can’t reach housekeeping” (despite the mobile radios on their belts), “very busy”, “I’ll have to ring you back” (which never happened). Turned...

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Helpful?
Thank peterelliottart
Nathan S, General Manager at Quality Hotel Mermaid Waters, responded to this review

Dear peterelliottart, I'd like to take this opportunity to thank you for your time in writing the review on Tripadvisor of your recent experience. I understand your frustration with the aforementioned text and I have raised these issues with my team. I apologise for you feeling ill and the response you said that you received from my front office department....

Brisbane, Australia
Reviewed 5 March 2017 via mobile

My partner and I were booked to stay at Quality Hotel Mermaid Waters. We arrived on the Gold Coast earlier than anticipated. My partner wasn't very well so I rang the hotel to ask if there was any possibility of getting an earlier than 2 pm check in. The staff member I spoke to couldn't find our reservation. I left...

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Helpful?
Thank docnmarj
Nathan S, General Manager at Quality Hotel Mermaid Waters, responded to this review

Dear docnmarj, Thank you for taking the time to write a detailed review in relation to your experience with us over the weekend. I do hope that your partner has recovered and received adequate care. I will go over your reveiw with my front office team today and ensure that this doesn't happen again. I apologise for the delay in...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Quality Hotel Mermaid Waters is a 4 star hotel located just 5kms from the surfing beaches of Broadbeach and Surfers Paradise. With the clean golden sands of local beaches, and pockets of lush green parkland, Quality Hotel Mermaid Waters is ideally located. The hotel offers accommodation and provides guests with access to a diverse range of hotel facilities including restaurant, wagering facilities, sports bar and gaming lounge, conference spaces, pool and BBQ area. The hotel also provides a complimentary shuttle service for all in-house guests to Pacific Fair, Broadbeach, Surfers Paradise and Robina Town Centre eight times daily along with free WIFI facilities & secure parking available. ... more   less 

Additional Information about Quality Hotel Mermaid Waters

Address: Sunshine Boulevard | Corner Markeri Street, Mermaid Waters, Gold Coast, Queensland 4218, Australia (Formerly Mermaid Waters Hotel)
Region: Australia > Queensland > Gold Coast > Mermaid Waters
Price Range: $127 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Hotel Mermaid Waters 4*
Number of rooms: 104
Reservation Options:
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Also Known As:
Quality Inn Mermaid Waters
Quality Hotel Mermaid Waters Gold Coast
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Questions & Answers

Here's what travellers have asked, with answers from Quality Hotel Mermaid Waters staff and other travellers.
3 questions
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8 months ago
Montreal, Canada

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Questions? Get answers from Quality Hotel Mermaid Waters staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3 Floors, lifts, all rooms seem to have an outside view”
peterelliottart, 5 Mar 2017 | Read review
“We did not stay but see a lot of people so must be good.”
harryp999, 17 Nov 2016 | Read review
“Get a room facing the pool, they are the most quiet.”
OneWorld22, 27 Oct 2016 | Read review
“I was on L3, over the pool. Very quiet.”
TimorTravels, 10 Oct 2016 | Read review
“Rooms to back of hotel are quiet.”
2802Karen, 3 Oct 2016 | Read review
5 of 5