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Mermaid Waters Hotel by Nightcap Plus

Sunshine Boulevard Corner Markeri Street, Mermaid Waters, Gold Coast, Queensland 4218 Australia
Traveller (121)
Room & Suite (32)
Dining (5)

View prices for your travel dates

Fully refundable before Fri, 8 Mar
Breakfast included
AU$209
Fully refundable before Sat, 9 Mar
Breakfast included
Get rewarded with One Key
AU$209
Breakfast included
AU$176
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#1 of 1 hotels in Mermaid Waters
Location
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Good to know
HOTEL CLASS
Languages Spoken
English
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Bicycle rental
Free shuttle or taxi services
Conference facilities
Banquet room
Parking
Wifi
Outdoor pool
Fence around pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Meeting rooms
Baggage storage
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms

Location

Sunshine Boulevard Corner Markeri Street, Mermaid Waters, Gold Coast, Queensland 4218 Australia
494Reviews6Q+A54Room tips

Reviews
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Detailed Reviews
Dru M wrote a review Feb 2020
Sydney, Australia1 contribution
When on a business trip all you want is a good shower, bed and iron. But it’s amazing how many places get this wrong, Quality hotel is not one of those places. The TV is large, there’s USB charges on the wall sockets, the rooms have enough space to swing a cat, and despite there being a pub attached; it’s very quiet. There’s also a seperate cafe, pizza and grocer across the road so it’s in a pretty good location. Check in check out was a breeze, 24 hr front desk, good parking - all round good experience.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike G, General Manager at Mermaid Waters Hotel by Nightcap Plus
Responded 16 Feb 2020
Hi, I just wanted to thank you for the great review and rating that you've left us. We hope to see you again shortly. Kind Regards, Mike.
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Jeff B wrote a review Jan 2020
1 contribution
The Quality motel was very accommodating with eary check-in and the rooms are of a high standard. Great meals next door. Close to all shopping centres and close to Beaches. There is a courticy bus to shops that you need to book room 319
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Odyssey56890338743, Front Office Manager at Mermaid Waters Hotel by Nightcap Plus
Responded 21 Jan 2020
Hi Lofty, We value your review and thank you for taking the time to tell the public how great the Quality Hotel and Lonestar Tavern is. We look forward to seeing you soon. Regards Renae
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Peggy C wrote a review Dec 2019
1 contribution
Booked a semi-last-minute (2 weeks prior) trip with Quality Hotel at Mermaid Waters at a very reasonable price. We booked for a twin room through Booking.com, and was able to switch to a 'King Room' just through a short phone call.

We had a very pleasant stay of 2 nights. The staff are just wonderful and are the highlight of the trip. The facilities are very clean and the environment was nice. The beds are very comfortable.

There were still a few small flaws during our stay. Mainly that the toilet in our room was constantly running and maintenace wasn't able to acquire the parts to fix it as the parts aren't available (because it's NYE). Our floors was slightly uneven at parts of the room. The walls are also kind of thin and I was woken up by some very loud teens next door. However the flaws are minimal and can be overlooked.

The hotel provides complimentary buses (8 per day) that made travelling to Broadbeach and Surfers Paradise very easy. They also allowed my partner and I to borrow their pool towels for the beach which we are very thankful for. The front desk is also available 24hrs which is nice to have.

Once again, big thanks to the staff Quality Hotel Mermaid Waters for the wonderful stay!

Peggy
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dewar wrote a review Feb 2020
5 contributions
Apon arriving with my partner we were greeted with nothing but smiles and helpfulness, we were offered a free upgrade to one of their newly renovated kings room which was absolutely beyond what I was expecting. The room itself was outstanding to say the least, the bed was like sleeping on a cloud and it was by far the cleanest room I have stayed in on the Gold Coast. They met every need and succeeded in making us feel very welcome. During the stay we encountered the most amazing staff that are willing to go above and beyond for your needs.
Would highly recommend staying here especially with the surrounding business it is super convenient for any type of traveler.
Staff: 5/5
Room Cleanliness: 5/5
Food: 5/5
I stayed in room 323 it was lovely.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RENAE4218, Front Office Manager at Mermaid Waters Hotel by Nightcap Plus
Responded 18 Feb 2020
Hi Onetruereview, Thank you for your lovely review and taking the time to provide us with your feedback! We are so pleased to hear you enjoyed your stay with us and were happy with the service you were provided by our team. We are thrilled to hear you were happy with your upgraded room, we agree our superior rooms are outstanding and perfect for that getaway holiday. We hope you travelled home safely and we look forward to seeing you again in the near future. Kindest Regards The Quality Hotels Team
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APCV580 wrote a review Jan 2020
Denver, Colorado8 contributions3 helpful votes
I was very impressed with the hotel in general.

That being said, the staff was above and beyond in assistance, friendliness and always a smile.

The front desk folks know where to go for sightseeing, different restaurants and general local/hotel knowledge.

Nikki was the lady I talked to the most, as the main hotel booking folks had not conveyed the type of room requested. She was perfect!

The morning hotel buffet had good selections of hot and cold items and the reception lady (I’m sorry I forgot her name) explained and showed us what was available.

If I return to the area, I will definitely stay here again. A quiet relaxing atmosphere, after 2 days of traveling across the Pacific and 1day jet lag.

Thank you all! Al
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Odyssey56890338743, Front Office Manager at Mermaid Waters Hotel by Nightcap Plus
Responded 25 Jan 2020
Hi, Thank you for your detailed review. Nikki is a valued staff member who goes above and beyond for our guests. Our buffet breakfasts are always a hit with guests. Not to mention our daily deals in the Lonestar. We hope you come back and visit us soon.
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Sam wrote a review Jan 2020
1 contribution
My partner and I stayed at Mermaid Waters for a night and we were impressed with the quality of the service there. Our room was clean and hotel was generous to upgrade our twin to a studio king! Staff was very kind and helpful. The hotel is closed to shopping malls and across the street there is a mini market stalls and food outlet. We will definitely come back here again
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
diannedib wrote a review Jan 2020
5 contributions2 helpful votes
I stayed in room 303 which has been nicely renovated and the bed was extremely comfortable. The room had nice decor and was spacious. The room overlooked the large pool and was very quiet. Location for dining is great - Lone Star Tavern offers good meals, and there are loads of restaurants just across the road in walking distance.
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip: Higher rooms have been renovated
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Odyssey56890338743, Front Office Manager at Mermaid Waters Hotel by Nightcap Plus
Responded 20 Jan 2020
Hi Dianne, Thank you for your review. We are committed everyday to providing the best customer service to our guests here at the Quality Hotel and Lonestar Tavern.
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Traveler33944 wrote a review Sept 2020
2 contributions1 helpful vote
The family and I stayed over the weekend and we loved the renovated new family rooms. We enjoyed the pool and the privacy. We were disappointed in the buffet breakfast as there was nothing available apart from a simple breakfast. I have traveled and stayed at this hotel before and the breakfast buffet was outstanding. This is the reason I booked the hotel again and the simple breakfast that is available just wasn't enough. We would really appreciate if the management could look at putting back on the breakfast buffet as this is a major part of staying at a hotel with family. Loved the new renovated rooms and look forward to coming back as long as there is a buffet breakfast. Thanks again.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus
Responded 7 Sept 2020
Hi Traveler33944, Thank you for taking the time to provide us with your feedback. We focus strongly on improving our property and have taken your feedback on board to make further changes in the future.We hope to have our buffet breakfast back up and running soon also. We hope to see you again in the near future. Kindest Regards The Mermaid Waters Hotel Team
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Travelmummi wrote a review Feb 2020
Woolgoolga, Australia194 contributions61 helpful votes
I was concerned that the hotel was going to be too far away from things but I was mistaken tavern next door, 5 min drive to pacific fair, being off the main road was nice, making for a quiet night. Room spacious with king bed, bath in room, nice pool. Room and hotel areas very clean and kept well. Staff at reception friendly and helpful, free car parking which is a bonus on the Gold Coast, will definitely stay again, great value
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike G, General Manager at Mermaid Waters Hotel by Nightcap Plus
Responded 16 Feb 2020
Hi, Thanks for taking the time to leave a review & rating, we glad you enjoyed your stay with us and look forward to seeing you back again soon. Kind Regards, Mike.
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JeepinOz wrote a review June 2021
Australia41 contributions15 helpful votes
Searched the web for a convenient place on the Gold Coast that wouldn’t cost me the earth for 6 nights solo.
From the moment I approached the ladies at reception. I was felt welcomed and they accommodated my needs with ease and even upgraded my room. Top floor of 3.
Was very pleased with the peaceful and comfortable room that was spacious and secure. The large bed and big TV was great too. The lift made the room and hotel easy to access from the secure lockable parking area that was well lit.
Finally the bar and restaurant served up great food and drink. Couldn’t ask for more.
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Date of stay: April 2021Trip type: Travelled solo
Room Tip: Plan your access outside peak times for a lesser stressed travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus
Responded 2 June 2021
Hi JeepinOz. Thank you so much for the 5stars!! and thank you for taking the time to provide us with your feedback. We are so pleased our hotel suited your needs. We hope you enjoyed your stay and we look forward to welcoming you back the next time you are on the Gold Coast. Kind regards Mermaid Waters Hotel Team
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roadtripmama asked a question Nov 2018
162 contributions71 helpful votes
Hi, is there a bbq near pool area?
Answer from Paddy1912
Sydney, Australia176 contributions90 helpful votes
I believe so, I didn’t use the pool , think I saw the BBQ area as I went passed.
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JulianaMnw asked a question Feb 2018
Wolli Creek, Australia2 contributions
Does the free shuttle have a baby chair? I have a 8 months old bubba.
Answer from kasagrande
Brisbane, Australia22 contributions52 helpful votes
Probably, also a lot of hotels don't offer a free shuttle so i would just be grateful they offered the service.
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travelbypairs asked a question Oct 2017
singapore65 contributions42 helpful votes
Is the free shuttle to the Malls provided one way or two way?
Answer from Summer HM
130 contributions6 helpful votes
Yes, bookings are made through reception and it can be for drop off and pick up :)
Show all answers
Answer from Mermaid Waters L
Mermaid Waters, Australia1 contribution
7am-9pm
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Ashley G asked a question Oct 2015
Montreal, Canada8 contributions2 helpful votes
is the wifi free even in my room, or will i need to pay for it once arriving?
Answer from Nathan S
1 contribution
Your free wifi is in your room and it will work for you within the entire hotel. This is a free service to the hotel guests only.
Show all answers
Aviva B wrote a tip 15 Feb
Gold Coast, Australia208 contributions92 helpful votes
"If you're travelling on public transport, there's bus stops nearby. The bond they prefer to do electronically & room payment so it's easier?"
Read full review
Susan C wrote a tip Dec 2023
1 contribution4 helpful votes
"Be aware of the Bond requirements here."
Read full review
Louiedafly wrote a tip Oct 2023
Brisbane, Australia87 contributions21 helpful votes
"I requested a quiet room and I was pleased with the room I got on the 3rd floor."
Read full review
Samantha M wrote a tip Aug 2023
Oxford, United Kingdom391 contributions100 helpful votes
"Breakfast stops at 0930"
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Shane K wrote a tip Nov 2022
5 contributions2 helpful votes
"Plenty of secure parking on-site"
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Not the right property for you?
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PRICE RANGE
AU$146 - AU$218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn mermaid waters
FORMERLY KNOWN AS
Quality Hotel Mermaid Waters
LOCATION
AustraliaQueenslandGold CoastMermaid Waters
NUMBER OF ROOMS
104
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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MERMAID WATERS HOTEL BY NIGHTCAP PLUS (AU$146): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Mermaid Waters Hotel by Nightcap Plus
Which popular attractions are close to Mermaid Waters Hotel by Nightcap Plus?
Nearby attractions include Putt Putt Mermaid Beach (0.9 km), The Spit (1.0 km), and Event Cinemas Pacific Fair (1.1 km).
What are some of the property amenities at Mermaid Waters Hotel by Nightcap Plus?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mermaid Waters Hotel by Nightcap Plus?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mermaid Waters Hotel by Nightcap Plus?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at Mermaid Waters Hotel by Nightcap Plus?
Yes, free parking is available to guests.
What are some restaurants close to Mermaid Waters Hotel by Nightcap Plus?
Conveniently located restaurants include Le Cafe Gourmand, The Glenelg Public House, and Little Truffle.
Are there opportunities to exercise at Mermaid Waters Hotel by Nightcap Plus?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Mermaid Waters Hotel by Nightcap Plus?
Yes, dry cleaning and laundry service are offered to guests.
Does Mermaid Waters Hotel by Nightcap Plus offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Mermaid Waters Hotel by Nightcap Plus?
Many travellers enjoy visiting Post Office Gallery (5.2 km).
Is Mermaid Waters Hotel by Nightcap Plus accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.