Mermaid Waters Hotel by Nightcap Plus
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Mermaid Waters Hotel by Nightcap Plus
Sunshine Boulevard Corner Markeri Street, Mermaid Waters, Gold Coast, Queensland 4218 Australia
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Avg. AU$238 /night, 3/21 - 3/22
AU$312
per night
AU$241
per night
AU$170
per night
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About
#1 of 1 hotels in Mermaid Waters
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Bicycle rental
Free shuttle or taxi services
Conference facilities
Banquet room
Parking
Wifi
Outdoor pool
Fence around pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Meeting rooms
Baggage storage
Non-smoking hotel
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Room service
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Location
Sunshine Boulevard Corner Markeri Street, Mermaid Waters, Gold Coast, Queensland 4218 Australia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 57 out of 100
57
43 Restaurants
within 1 kilometer
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Stayed here for one night. Managed to get a last minute booking. Check in was easy, nice room and clean bathroom.
Beds were really comfy.
Room included breakfast which we thought stopped at 10 however it actually stops at 0930.
When we asked the restaurant Staff about this, they were eager to help us out. Most had been packed away however toast was still out and juice which she made sure we were happy with and told us take time etc as they were clearing up.
Little things go a long way so thank you
Beds were really comfy.
Room included breakfast which we thought stopped at 10 however it actually stops at 0930.
When we asked the restaurant Staff about this, they were eager to help us out. Most had been packed away however toast was still out and juice which she made sure we were happy with and told us take time etc as they were clearing up.
Little things go a long way so thank you
Read more
Date of stay: July 2023Trip type: Travelled as a couple
Room Tip: Breakfast stops at 0930
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Not a new hotel but rooms have been upgraded. Bed a little soft, but comfortable. Large TV, no foxtel. The shower took a while to heat up and a bit noisy.
Staff friendly.
Buffet breakfast for $20.00 was enjoyable and the swimming pool area was very inviting.
Staff friendly.
Buffet breakfast for $20.00 was enjoyable and the swimming pool area was very inviting.
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Date of stay: November 2022Trip type: Travelled on business
Room Tip: Plenty of secure parking on-site
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Cummings, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus
Responded 16 Nov 2022
Thank you Very much for your feedback Shane. It was a pleasure having you stay with us and we look forward to having you stay with us again soon. James Cummings Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When on a business trip all you want is a good shower, bed and iron. But it’s amazing how many places get this wrong, Quality hotel is not one of those places. The TV is large, there’s USB charges on the wall sockets, the rooms have enough space to swing a cat, and despite there being a pub attached; it’s very quiet. There’s also a seperate cafe, pizza and grocer across the road so it’s in a pretty good location. Check in check out was a breeze, 24 hr front desk, good parking - all round good experience.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike G, General Manager at Mermaid Waters Hotel by Nightcap Plus
Responded 16 Feb 2020
Hi, I just wanted to thank you for the great review and rating that you've left us. We hope to see you again shortly. Kind Regards, Mike.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was quiet which is what I requested. It was quite roomy. I woke up to a faint unpleasant odour.
After a bit of investigating, I discovered a used towel, used hand towel, used face cloth, and a half of a used soap bar.
The reception staff were courteous and responded to my complaint by arranging for the Manager of the cleaning staff to meet me in my room. When she arrived she was under the impression that I had requested more towels. A bit of mis-communication. However, she said she would look into it. It could have been a really good review but the odour kind of spoiled the experience. However, I would still recommend the property.
After a bit of investigating, I discovered a used towel, used hand towel, used face cloth, and a half of a used soap bar.
The reception staff were courteous and responded to my complaint by arranging for the Manager of the cleaning staff to meet me in my room. When she arrived she was under the impression that I had requested more towels. A bit of mis-communication. However, she said she would look into it. It could have been a really good review but the odour kind of spoiled the experience. However, I would still recommend the property.
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Date of stay: October 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: I requested a quiet room and I was pleased with the room I got on the 3rd floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mermaid Waters Hotel Nightcap Plus required a $200 bond on arrival. I do not agree with this method. I know that most places even car rental companies have your card details and hold this information until everything is verified at end of your stay or return of vehicle. If there is anything wrong then they make a withdraw from your account, not on arrival. You withdrew the payment for the accommodation and the $200 dollar bond at the same time. We got told that it would be returned on Saturday night on the proviso that there was nothing wrong with the room. (Which there wasn't) My Husband checked in on Sunday to find that it had not been returned. I called the Hotel to find that this would not be returned to our account for 3-4 working days. Theoretically we were out of pocket to the sum of $200 for 5-6 days and as we are pensioners this makes life quite difficult for us. I queried why the hotel thought it was right to withdraw a bond on booking into the hotel. Why they could not leave all information in the system and withdraw if there was anything wrong. No need to take the money out beforehand. The Manager on duty explained that they could not do that because if there was anything wrong the hotel would have to wait up to 30 days to receive any monies from the card. But it is alright to have, us, the customer waits up to 5-6 days to get our money back. I believe that this system is ridiculous and should be looked at for further bookings made by customers. Plus, the daytime Manager said that she would email a copy of our receipt for return of bond to me and this was never done.
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Be aware of the Bond requirements here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very disappointing in many areas. A large group of stamping ladies met here for the day for a card making event. The morning began with the reception staff telling my friend and myself that there was no lift to the event room, despite being told by the organiser that reception staff would tell us where the lift was if we asked. So the two ladies with walking difficulties had to walk up the stairs. There was in fact a lift. Lunch was abysmal, sandwiches were uninspiring and the hot selection very limited, not enough for everyone. A cheese platter was provided with big hunks of cheese, but no knife to cut them and no tongs to handle any food. The lunch dishes and left overs remained until 3:30 when the promised afternoon tea finally arrived. Again, no utensils or cutlery. The scones were hard and stale and the fruit was cut into huge chunks, with no cutlery. The day was great but no thanks to the venue.
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Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TV didn’t work and I was advised to turn it off at the wall and on again as they “could be a bit touchy”. Wifi didn’t work, and Netflix wasn’t operating either.
When I called and complained I had a passive aggressive attendant turn up at my door ( I said I didn’t want any further assistance after one of the staff turned up and and for 20 mins tried to sort out Netflix) and tell me technology sometimes didn’t work etc, while I numerous times explained I was trying to let my very unwell child sleep.
I asked for a quiet room and we were given a room facing the car park, (windows not double glazed) disturbed by cars coming and going, as well as guests arriving and departing all night.
I’ve paid much less for a whole lot better.
Don’t stay here.
When I called and complained I had a passive aggressive attendant turn up at my door ( I said I didn’t want any further assistance after one of the staff turned up and and for 20 mins tried to sort out Netflix) and tell me technology sometimes didn’t work etc, while I numerous times explained I was trying to let my very unwell child sleep.
I asked for a quiet room and we were given a room facing the car park, (windows not double glazed) disturbed by cars coming and going, as well as guests arriving and departing all night.
I’ve paid much less for a whole lot better.
Don’t stay here.
Read more
Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus
Responded 10 Nov 2022
Thank you for your feedback Erin. We apologise that we did not meet your expectations with our service and this will be brought up with the team. We also apologise for the noise coming from the car park. Unfortunately we are an older property and double glazed windows were not considered when it was built. We do hope to see you again so we can show you this experience was not the norm. James Cumming Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Perfect location for this short Gold Coast trip. Our room and bathroom were very spacious and overlooked the pool. The complex had great amenities including a restaurant with a full buffet breakfast. We loved the Thai prawn spring rolls for a late lunch and Beef Cheek dinner special, so compliments to the chef. We would definitely recommend and stay at the Mermaid Waters Hotel by Nightcap Plus again.
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Date of stay: July 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Quality motel was very accommodating with eary check-in and the rooms are of a high standard. Great meals next door. Close to all shopping centres and close to Beaches. There is a courticy bus to shops that you need to book room 319
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Odyssey56890338743, Front Office Manager at Mermaid Waters Hotel by Nightcap Plus
Responded 21 Jan 2020
Hi Lofty, We value your review and thank you for taking the time to tell the public how great the Quality Hotel and Lonestar Tavern is. We look forward to seeing you soon. Regards Renae
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Searched the web for a convenient place on the Gold Coast that wouldn’t cost me the earth for 6 nights solo.
From the moment I approached the ladies at reception. I was felt welcomed and they accommodated my needs with ease and even upgraded my room. Top floor of 3.
Was very pleased with the peaceful and comfortable room that was spacious and secure. The large bed and big TV was great too. The lift made the room and hotel easy to access from the secure lockable parking area that was well lit.
Finally the bar and restaurant served up great food and drink. Couldn’t ask for more.
From the moment I approached the ladies at reception. I was felt welcomed and they accommodated my needs with ease and even upgraded my room. Top floor of 3.
Was very pleased with the peaceful and comfortable room that was spacious and secure. The large bed and big TV was great too. The lift made the room and hotel easy to access from the secure lockable parking area that was well lit.
Finally the bar and restaurant served up great food and drink. Couldn’t ask for more.
Read more
Date of stay: April 2021Trip type: Travelled solo
Room Tip: Plan your access outside peak times for a lesser stressed travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nikki Kay, Guest Services / Front Office at Mermaid Waters Hotel by Nightcap Plus
Responded 2 June 2021
Hi JeepinOz. Thank you so much for the 5stars!! and thank you for taking the time to provide us with your feedback. We are so pleased our hotel suited your needs. We hope you enjoyed your stay and we look forward to welcoming you back the next time you are on the Gold Coast. Kind regards Mermaid Waters Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I believe so, I didn’t use the pool , think I saw the BBQ area as I went passed.
Probably, also a lot of hotels don't offer a free shuttle so i would just be grateful they offered the service.
Yes, bookings are made through reception and it can be for drop off and pick up :)
Your free wifi is in your room and it will work for you within the entire hotel. This is a free service to the hotel guests only.
"If you're travelling on public transport, there's bus stops nearby. The bond they prefer to do electronically & room payment so it's easier?"Read full review
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PRICE RANGE
AU$163 - AU$233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn mermaid waters
FORMERLY KNOWN AS
Quality Hotel Mermaid Waters
LOCATION
AustraliaQueenslandGold CoastMermaid Waters
NUMBER OF ROOMS
104
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingMERMAID WATERS HOTEL BY NIGHTCAP PLUS (AU$163) - 2025 Prices & Reviews - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Mermaid Waters Hotel by Nightcap Plus
Which popular attractions are close to Mermaid Waters Hotel by Nightcap Plus?
Nearby attractions include Putt Putt Mermaid Beach (0.9 km), Event Cinemas Pacific Fair (1.1 km), and Himalayan Salt Factory (1.0 km).
What are some of the property amenities at Mermaid Waters Hotel by Nightcap Plus?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mermaid Waters Hotel by Nightcap Plus?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mermaid Waters Hotel by Nightcap Plus?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Mermaid Waters Hotel by Nightcap Plus?
Yes, free parking is available to guests.
What are some restaurants close to Mermaid Waters Hotel by Nightcap Plus?
Conveniently located restaurants include Le Cafe Gourmand, Little Truffle, and The Glenelg Public House.
Are there opportunities to exercise at Mermaid Waters Hotel by Nightcap Plus?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Mermaid Waters Hotel by Nightcap Plus?
Yes, laundry service and self serve laundry are offered to guests.
Does Mermaid Waters Hotel by Nightcap Plus offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Mermaid Waters Hotel by Nightcap Plus?
Many travellers enjoy visiting Post Office Gallery (5.2 km).
Is Mermaid Waters Hotel by Nightcap Plus accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.