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Crystal Beach Holiday Apartments

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Crystal Beach 329 Golden Four Dr, Tugun, Gold Coast, Queensland 4224 Australia
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Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (54)
Room & Suite (9)
Pool & Beach (8)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#4 of 4 Speciality lodging in Tugun
Location
Cleanliness
Service
Value
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Property amenities
Free parking
Paid wifi
Pool
Beach
Bicycle rental
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Hot bath
Outdoor pool
Car hire
BBQ facilities
Non-smoking hotel
Laundry service
Self-serve laundry
Washing machine
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Room features
Desk
Iron
Coffee / tea maker
Kitchenette
Microwave
Refrigerator
Bath / shower
Room types
Family rooms

Location

Full view
48Car recommended
Grade: 48 out of 100
639Restaurantswithin 10 km
98Attractionswithin 10 km
77Reviews1Q+A17Room tips
Traveller rating
  • 16
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  • 9
  • 15
  • 18
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camnana wrote a review Dec. 2020
Brisbane, Australia17 contributions4 helpful votes
Have been here before and it was nice, this time horrible. Noise from renovations next unit no peace and quite. Toilet blocked up, toaster didn't work hole in wall in one of the bedrooms. No complimentary tea or coffee, no Wifi had to pay for that. The pool was even used at about 11.00 at night. The unit was clean but basic. Won't be going back again
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Date of stay: December 2020
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floandreg wrote a review Mar. 2020
Sydney, Australia2 contributions1 helpful vote
Had booked for this weekend and paid a deposit found out that a family member on the Gold Coast unable to meet us due to self confinement for potential coravinus Immediately contacted the resort and asked if we could postpone booking to a later date and retain deposit for this Advised due to their policies no refunds or change of dates So unfortunately unable to provide a review and be aware of their policy of you are thinking of booking
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Date of stay: March 2020
Value
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OG-LORDROACH wrote a review May 2018
South Australia, Australia400 contributions142 helpful votes
At first I did not want to do this review but after some thought I don't want other people to go through what my family went through. (We rented 2 apartments.) Let me give you a little history first. Crystal Beach was my favorite destination every time I visited the Gold Coast. You could even say it was a home away from home. The first time I spent time here was nine years ago. Since then I have rented the accommodation here a total of 3 times…. until now. I’ve seen managers come and seen managers go. Let me start with some positives. Its location is perfect, 45 seconds from the beach, 5minutes from the airport, 30 minutes from the Gold Coast city center and 2 minutes from the Gold Coast highway turnoff that goes to Wet'n'Wild, Movie World, Dreamworld etc. (40 minute drive once on the highway.) Most of all it has a nice heated pool and Spa which was well maintained and inspected every morning by a staff member and secure underground car parking that was great. Now for the negatives. (Please take note that this was not like this in the past.) There are two people who manage this facility. One of the managers is extremely terrible, rude and is hardly in the office and your best contact is the answering machine. This same manager has no people skills whatsoever and will talk over you while you are speaking and talk down to you at the same time and is only interested in your money and that’s it. The other manager is nice and considerate but unfortunately is overruled by the “ruder” one. All I can say to anyone is “Do not make a booking at this place”, stay away! Don’t pay a deposit or your money is gone! Our rooms were in poor condition, furniture was rusted, power points were dangerous and some did not even turn off. Some electrical items did not work or just stopped working altogether. We were not given fresh linen on the 10th day and the cleaners are you! (Or face a $70+ fee.) The reception was even empty for over 48 hours over one of the weekends and I saw people even trying to get in but eventually left. The craziest thing that happened during our stay is that they were literally renovating around us, and at one stage even removed our door leaving our apartment open to anyone. (At least we were there that day!) And at times we were trapped in our room due to the renovations and couldn’t plan anything much on those days. I will never recommend this place to anyone ever again nor will I stay here ever again. Many bad things happened here during my stay but if I explained them all this would have become a small novel and not a review. One particular manager in this place has completely ruined it. Worst of all is that I hate doing reviews like this but sometimes people need to be warned that some places are not what they really appear like in the pictures or the ratings that are given.
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Date of stay: May 2018
Location
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Trip type: Travelled with family
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Chloe M wrote a review Mar. 2018
Truro, United Kingdom273 contributions82 helpful votes
+1
View of 3 guests - ages 21 to 29! Apartment number 38. 100% would stay here again in this apartment number! Was very weary on arrival considering some of the recent views, but I have to disagree with them. Ideal location! Bus stop right outside so was able to get a bus from Gold Coast airport. Easy to catch the 700/760 down to Snapper Rocks, Coolangatta, Tweed, basically anywhere! Easy to get to Broadbeach South for tram to Surfers Paradise & to Varsity Lakes into Brisbane! Amazing view of the beach. As others have said the balconies do over look one other. The Reception was closed when I arrived but I was emailed and had a text of how to get my keys - very organised! Free wifi was available via the Crystal Beach Hotspot! Free & super fast - wasn’t expecting to have wifi at all because the Apartment charge of €20/1.5GB was a rip off! Foxtel TV! Magazines, books and tonnes of leaflets in Reception to read! Everything we needed in the kitchen including Sistema tubberwares x3, very modern decor, generous sized bedrooms, a few basics like 1 use washing up liquid, dishwasher detergent & laundry powder! Washing machine & drier. If you are lucky enough to get a modern clean apartment like No 38 then this is AMAZING value for the location! All linen good quality and clean - bed linen and bath towels! Despite being so close to the Airport we didn’t hear the planes at all! 10mins on the bus to a Coles Supermarket at The Pines Elanora! Aldi, Mc Donalds, Subway, Banks and a Pharmacy + lots more at the shopping centre! Whirlpool spa tub alongside the pool. The Whirlpool is really warm & powerful! Sun loungers around the pool with an unspoiled View of the beach! Couldn’t of asked for more! Thank you so much! Shower pressure isn’t all that good. No frying pan and only one rack in the oven if there was anything that could be improved! Also no where to recycle - only a wheely bin! Would be easy to add recycling point! Friendly maintenance staff & the communal areas are well looked after!
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Date of stay: March 2018Trip type: Travelled with friends
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Lisa N wrote a review Mar. 2018
Wollongong, Australia1 contribution3 helpful votes
I had recently booked a family holiday here so we could go to the Commonwealth Games. I paid a substantial deposit over 12 months ago and knew I had to pay the remainder at the beginning of March. Unfortunately my mother took ill with a terminal disease and hence didn't give it another thought as I was primary carer. When I looked at my emails I realised the owners had tried to contact me to ask for the balance and I had missed the cut off by a couple of days so they cancelled my booking and I lost a lot of money. I am fully aware of the terms and conditions but I just asked if I could move my deposit to a date when I could get my family away and things were not as stressed at home. A blunt you knew the terms and conditions and we tried to contact you and no we wont let you do that. It isn't as if they would loose out on the booking as accommodation is like hens teeth during the commonwealth games. Please be aware people as they don't budge an inch and I am now out of pocket a substantial amount of money, with no compassion or negotiation. I could manage to sell my Games tickets no problem. Just beware is all I'm saying and it has soured my opinion on customer service with establishment and no I wouldn't recommend them.
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Date of stay: March 2018
Rooms
Location
Service
Trip type: Travelled with family
Room Tip: I wouldn't know we didn't get there
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PRICE RANGE
USD 63 - USD 239 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandGold CoastTugun
NUMBER OF ROOMS
42
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Frequently Asked Questions about Crystal Beach Holiday Apartments
Which popular attractions are close to Crystal Beach Holiday Apartments?
Nearby attractions include Tugun Beach (1.1 km) and Bilinga Beach (0.9 km).
What are some of the property amenities at Crystal Beach Holiday Apartments?
Some of the more popular amenities offered include a pool, free parking, and a hot tub.
Which room amenities are available at Crystal Beach Holiday Apartments?
Top room amenities include a kitchenette, a refrigerator, and a desk.
What food & drink options are available at Crystal Beach Holiday Apartments?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Crystal Beach Holiday Apartments?
Yes, free parking is available to guests.
What are some restaurants close to Crystal Beach Holiday Apartments?
Conveniently located restaurants include Sticky Rice Thai Food & Bar, Cafe Caribou, and Niche & Co..
Are there opportunities to exercise at Crystal Beach Holiday Apartments?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Crystal Beach Holiday Apartments?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Crystal Beach Holiday Apartments?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.