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Sanctuary Lake Apartments

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150 Reviews from our TripAdvisor Community

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Showing 149: English reviews
Reviewed 3 weeks ago

Had room 68 for 12 nights. Very tired state. Wasn't anything like the pictures advertised. For instance on arrival fridge was not clean, about 3 light bulbs out (including bathroom) and couldn't alert anyone until the next day. Phone to reception/manager had been taken away. Very much in need of a refurb if owners are renting out. Went to use...

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Helpful?
Thank Trevor and Marg... A
Sanctuary L, Manager at Sanctuary Lake Apartments, responded to this review

Dear Mr and Mrs Andrews, Thank you very much for your feedback about your stay back in early October 2016. After your stay back in October, we have changed cleaners and still under progress of improving our cleaning and service procedures. About the cockroach incident, an in-room pest control had been conducted in late October after your stay, which we...

Moreton Bay Region, Australia
Reviewed 4 weeks ago via mobile

Stayed here for a family holiday around Christmas and rooms are a little bit dated but not too bad. Pool and spa is amazing and short walk to the beach. Have to drive to any shops but drive isn't too long. Nice cafes along beach

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Helpful?
Thank mwilson96
Sanctuary L, Manager at Sanctuary Lake Apartments, responded to this review

Dear mwilson96, Thank you very much for your feedback! You may know that all holiday units are individually owned by different owners, that's why the unit conditions are vary from one to the other. We are on the progress to improving the units bits by bits. We wish on your next visit, the unit will be improved. For small items...

Brisbane
Reviewed 18 October 2016

My family and I had a lovely time at these apartments. Good facilities, great pool and lovely manager. We stayed for three nights. It was such a good location and nice and close to a handful of beautiful beaches and surf clubs.

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Helpful?
Thank KathyKellyBrisbane
Sanctuary L, Owner at Sanctuary Lake Apartments, responded to this review

Thank you very much for your review KathyKellyBrisbane! It is helpful for me to see the feedback on the improvements we have tried to make. We will continue to improve the place with our baby steps. We are looking forward to accommodating you in near future! Edward Zou

Reviewed 17 October 2016 via mobile

A great location, close to Currumbin beach. A short walk to Currumbin Wildlife Sanctuary. Close all amenities. Family friendly apartments. Secure parking. Gated complex. Highly recommend this place for your next family holiday.

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Helpful?
Thank Richard B
Sanctuary L, Owner at Sanctuary Lake Apartments, responded to this review

Thank you very much for your review Richard B! It is helpful for me to see the feedback on the improvements we have tried to make. We will continue to improve the place with our baby steps. We are looking forward to accommodating you in near future! Edward Zou

Perth, Australia
Reviewed 21 September 2016 via mobile

Very friendly staff helpful in advance with organising a late check in. I was impressed with the apartment furnishings including paintings etc. There was quite a bit of plane noise at night from the bedroom and I also will mention our pillows were as hard as concerete. It still was a reasonable stay.

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Helpful?
Thank Jadecassandra
Sanctuary L, Owner at Sanctuary Lake Apartments, responded to this review

Thank you very much for your review Jadecassandra! It is helpful for me to see the feedback on the improvements we have tried to make. In your next time of booking, if you would like to contact me directly, and feel free to leave some more comment or request, I will try attend to it before your visit. We will...

Reviewed 22 August 2016 via mobile

We stayed with our young family. The apartment was what we expected for the price point. Comfortable, clean, everything we needed on hand, but showing its age. Managment were happy to deal with a small maintainance issue. The grounds were clean and peaceful. Loved being a short walk from beach, Currumbin sanctury and little shopping villiage over the hill.

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Helpful?
Thank Ana K
Sanctuary L, Manager at Sanctuary Lake Apartments, responded to this review

Dear Ana K, Thank you very much for your feedback. As you know that I recently took over the business, we would like the complex back to its glorious past. We will keep the standard and aim for the best. We are looking forward seeing you in the near future. All the best! Edward

Brisbane, Australia
Reviewed 16 July 2016 via mobile

A nice apartment , however there were some maintenance issues. Smoke detector not connected, faulty extension cord, weeds on the balcony etc. The main issue was the fact that a ground floor apartment was requested and booked as two members of our party had bad knees and another heart problems. We were allocated a unit on the top floor. The...

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Helpful?
Thank MarbazBrisbane
Sanctuary L, Manager at Sanctuary Lake Apartments, responded to this review

Good morning MarbazBrisbane, Thank you for your review, we certainly value your comments and will use this for training purposes. Warm regards

Tewantin
Reviewed 12 July 2016

Booked this place due to location to large sporting event. Party of 28 including 18 teenage girls. Original booking made in Nov 15, amended no of rooms in Feb 16, paid cancellation fee of $50 per room which was in conditions so fair enough. Two weeks out from our stay found out that management changed the rooms booked which meant...

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Helpful?
2Thank Beverly B
Sanctuary L, Manager at Sanctuary Lake Apartments, responded to this review

Good morning Beverly, Thank you for your comments we shall use them to improve our performance. Yours sincerely Tony and Miles Craven

Reviewed 27 June 2016

We stayed there in Jan, the place is neat, tidy and very well kept in order by the current management, whom we found them to be very accommodating and helpful after I made an error with the room booking. Its a great location, close to beach, shops and the wildlife sanctuary. Yes its under the flight path, but that is...

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Helpful?
Thank Brent F
Christchurch, New Zealand
Reviewed 13 June 2016

Yet again we had a fantastic time with Tony and Miles as our hosts. We really needed the chill out time after our road trip of just over 3000 kms. Wonderful apartment in such a relaxing place, just far enough away from the rat race, but close enough to hit the shops. Thanks again and we'll see you November/December.

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Helpful?
Thank Kim M

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Amenities

Highlights
  • Pool
  • Free Parking
  • Spa
  • Beachfront
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
Enjoy our comfortable self-contained 2 and 3 bedroom apartments with a view of our tropical gardens or pools. We are sure that you will enjoy the state of sunshine while staying with us. Within minutes of walk to beach and shopping area. The Sanctuary Wildlife Zoo just around the corner. ... more   less 

Additional Information about Sanctuary Lake Apartments

Address: 40 Teemangum St, Currumbin, Gold Coast, Queensland 4223, Australia
Region: Australia > Queensland > Gold Coast > Currumbin
Price Range: $140 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sanctuary Lake Apartments 3.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Sanctuary Lake Apartments Currumbin, Gold Coast
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Questions & Answers

Questions? Get answers from Sanctuary Lake Apartments staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floors are less noisy”
 of 5 bubbles 37brentf, 26 Jun 2016 | Read review
“No lifts, so if you don't like climbing stairs, ask for a lower level apartment.”
 of 5 bubbles 369eunicen, 17 May 2016 | Read review
“Ask for a refurbished unit if you do stay here. Most are old, uncomfortable, dirty, dusty and unmaintained.”
  • Fan blades were dirty as well.
  • Shower head disgusting.
  • $55 to replace one of these if broken or missing ($5 from K Mart)
  • All fans in units are like this, covered in dust and rust.
  • Filth under the screen door runner (Sliding doors missing)
  • Mould in shower
 of 5 bubbles cindyk68, 24 Apr 2016 | Read review
“we asked for ground floor pool view it was perfect”
 of 5 bubbles Maplebakers, 18 Apr 2016 | Read review
“Not under airline flight path”
 of 5 bubbles LesleyC440, 11 Feb 2016 | Read review
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