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All reviewsharbour townacross the roadthe kitchenthe gold coastno liftmain bedroomstayed in a bedroom apartmentfree wifibbq areasurfers paradisebbq facilitiesdream worldgreat layoutspacious clean roomslovely surroundssports centrestayed here for nights
Stayed here for 2 nights with kids in a 2 bedroom apartment over the weekend. There was an error with Booking.com. We booked a spa room but was given a standard 2 bedroom. When we asked they said spa rooms were all booked and booking.com...More
The apartment we got was huge, with an amazing view out to the spit. Check in after hours was easy and hassle free. The place is a little dated but it was clean and tidy. The couch if I could be a little picky was...More
Booked online and asked if they had a 2 bedroom room with 2 double bed as we had 2 couples. They only had 1 double bed and 2 single beds which we were ok with. Then to our pleasant suprise when we arrived they informed...More
Definitely a great hotel, free wifi, swimming pool/spa, great view and the list goes on. My family of 5 stayed there for 5 days after sharing 1 room in a previous hotel and our family all gave the thumbs up as the kids loved the...More
We recently stayed in room 311. It was a big spacious unit with a lovely spa upstairs.. Unfortunately the room wasn't very clean.. there where cobwebs on the ceiling of the bedroom ,the tracks of the wardrobes needed a clean and dont look under the...More
As managers it is our policy not to respond to reviews, both good and bad, as they are all retrospective. In this case, however, given the level of commentary generated, we thought it appropriate to clarify actions employed... More
As managers it is our policy not to respond to reviews, both good and bad, as they are all retrospective. In this case, however, given the level of commentary generated, we thought it appropriate to clarify actions employed.
We do accept that as all units are individually owned, our room configurations and décor do vary. We also acknowledge that there have been instances where our contract cleaners have been lax in their duties. As a consequence, we do have a policy of liaising with guests when required in an attempt to find a solution that is satisfactory to all parties. This case was no different. Via contact from our after hours service, we did offer to meet with guests and to show them alternatives. This was declined with guests stating that they were leaving and had no interest in either speaking directly to, or meeting with us. Our cancellation policy is in place to protect the interest of the unit owner in these instances as we do not have the ability to then relet the booked room,
At no stage have these guests chosen to deal directly with us, but have sought recompense through 3 different institutions, including claiming a disputed transaction on their card. We understand all parties have failed to find fault with our actions which would appear the catalyst for guests instigating a number of negative on line reviews. We accept this is their prerogative but had they been receptive to direct communication we are sure this could have been resolved without all the angst it has generated.
In closing thank you to those guests who provided positive support to this post. We accept that we don't always get it right, having to walk a thin line between unit owner and guest expectations, but our commit is to always seek and offer alternative solutions satisfactory to all parties.
Good morning georgia123rose, firstly I apologise for my delayed response, I have been away for a break and this was not actioned. We have use a external company named Gold Coast Baby Sitters we are very happy to remembered... More
Good morning georgia123rose, firstly I apologise for my delayed response, I have been away for a break and this was not actioned. We have use a external company named Gold Coast Baby Sitters we are very happy to remembered then as they are Committed, Patient , Kind, Interactive, Experienced, Certified In First Aid with a valid blue card, please feel free to contact them direct on Mobile: 0403 008 085, They start from $20 per hour depending on the number of children. Many thanks Trish
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"Maybe ask if there are newer renovated rooms away from the road. Inspect room before checking in and paying."