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Spent 7 days in an apartment overlooking the pool. Well equipped kitchen, comfortable bed and excellent location. Good shower with loads hot water.
Bus 704 and 711 outside the apartment takes you to Southport then catch light rail into Surfers.
Secure parking in allocated Bay...More
We had a really enjoyable stay at Sandcastles and will rebook for next years event. Arriving late, the keys and code were left in a secure box. The 2 bedroom apt facing the broadwater was clean and spacious with great amenities. If I had one...More
Perfect environment for our group of families to stay while on the Gold Coast. Located close enough to everything, quiet, fantastic BBQ / pool area and comfortable rooms / apartments of all descriptions
Excellent resort. Good, clean rooms which were spacious. Mine overlooking the pool area, was great during the day, but noisy at night with guest and children having parties etc. Only thing I worry about is that people with disabilities with walking etc might find all...More
After a bit of a hiccup when we arrived to find our room in an unsatisfactory state, this was rectified and we had a lovely stay.
We called reception and explained our situation to somebody who was off site (was after hours) but very helpful....More
USD 92 - USD 242 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Also Known As
Sandcastles On The Broadwater Hotel Labrador ,
Sandcastles On The Broadwater Labrador, Gold Coast
As managers it is our policy not to respond to reviews, both good and bad, as they are all retrospective. In this case, however, given the level of commentary generated, we thought it appropriate to clarify actions employed... More
As managers it is our policy not to respond to reviews, both good and bad, as they are all retrospective. In this case, however, given the level of commentary generated, we thought it appropriate to clarify actions employed.
We do accept that as all units are individually owned, our room configurations and décor do vary. We also acknowledge that there have been instances where our contract cleaners have been lax in their duties. As a consequence, we do have a policy of liaising with guests when required in an attempt to find a solution that is satisfactory to all parties. This case was no different. Via contact from our after hours service, we did offer to meet with guests and to show them alternatives. This was declined with guests stating that they were leaving and had no interest in either speaking directly to, or meeting with us. Our cancellation policy is in place to protect the interest of the unit owner in these instances as we do not have the ability to then relet the booked room,
At no stage have these guests chosen to deal directly with us, but have sought recompense through 3 different institutions, including claiming a disputed transaction on their card. We understand all parties have failed to find fault with our actions which would appear the catalyst for guests instigating a number of negative on line reviews. We accept this is their prerogative but had they been receptive to direct communication we are sure this could have been resolved without all the angst it has generated.
In closing thank you to those guests who provided positive support to this post. We accept that we don't always get it right, having to walk a thin line between unit owner and guest expectations, but our commit is to always seek and offer alternative solutions satisfactory to all parties.
Good morning georgia123rose, firstly I apologise for my delayed response, I have been away for a break and this was not actioned. We have use a external company named Gold Coast Baby Sitters we are very happy to remembered... More
Good morning georgia123rose, firstly I apologise for my delayed response, I have been away for a break and this was not actioned. We have use a external company named Gold Coast Baby Sitters we are very happy to remembered then as they are Committed, Patient , Kind, Interactive, Experienced, Certified In First Aid with a valid blue card, please feel free to contact them direct on Mobile: 0403 008 085, They start from $20 per hour depending on the number of children. Many thanks Trish
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"Ask for a unit with bedroom/s facing away from the main road"