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Sandcastles on the Broadwater

Traveller (135)
Room & Suite (30)
Pool & Beach (8)

About

Location
Cleanliness
Service
Value
This is the ideal base for holidaying on the Gold Coast – 10 minutes to Surfers Paradise; no more than 15 minutes to SeaWorld, Movie World, Dream World or Wet ’n’ Wild; 5 minutes to fantastic shopping, restaurants and night life; and within easy reach of international standard golf courses and the lush Gold Coast hinterland. With its perfect central location, Sandcastles is only 10 minutes to the centre of Surfers Paradise, 15 minutes to any of the Gold Coast’s major theme parks, and 5 minutes from international shopping outlets and supermarkets. The beautiful Gold Coast Hinterland is also within easy reach. These luxury one two and three-bedroom air-conditioned apartments are fully self-contained to provide all your holiday accommodation needs. Large balconies in every apartment have been designed to give spectacular views while adding real living and entertaining space to your apartment. The contemporary design includes spacious kitchens (with European appliances) and open-plan living areas. Our apartments feature:Free Wifi A choice of 1, 2 & 3 bedrooms Fully equipped kitchens Free Pay TV 24 hour direct dial ISD/STD telephones Self-contained luxury with Air Conditioning Large outdoor living balconies (some with private spa) Free WiFi – Limits apply
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Property amenities
Free parking
Pool
Free Internet
Spa
Fitness Centre with Gym / Workout Room
Children Activities (Kid / Family Friendly)
Heated pool
Outdoor pool
Paid Internet
Self-Serve Laundry
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
HOTEL CLASS
220Reviews
153Photos
8Q+A
60Room tips
Traveller rating
  • 75
  • 86
  • 30
  • 20
  • 9
Time of year
Traveller type
Language
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  • English
Popular mentions
Sandcastles Review Family holiday 7 nights at GC In a two storey two bedroom with a spa on private balcony Good value and well situated for family visit to Gold Coast If you want to be a distance away from the main part of Surfers (Cavill Avenue) and a bit closer to the theme
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Response from ManagementGC, Guest Relations Manager at Sandcastles on the Broadwater
Responded 4 Feb. 2019
Thanks for taking the time to write a review Tony. We are in a great location close to the Broadwater, Harbour Town and as you mentioned Theme Parks! We love that you can feed the pelicans daily as well - what an awesome thing to do with the family! Our accommodation is priced very fairly in the family market and we do think our highlights far outweigh some of your challenges. Hopefully we will see you again.
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We stayed for a week in the 3 bedroom superior apartment. The apartment was modern and clean and exactly as advertised. The check in process was easy and pleasant and our apartment was ready when we arrived a bit early. Parking is provided in a secure car park. The apartment
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Response from ManagementGC, Guest Relations Manager at Sandcastles on the Broadwater
Responded 4 Feb. 2019
Thanks for sharing feedback on your stay with us chupachup64! We are so glad that you found everything to your liking - and yes our pool area is great for the kids and family. We love spending summer evenings by the pool, enjoying a BBQ with family and friends too. Hope to see you again soon.
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+3
We spent 6 nights here for a family holiday. We found it after an unexpected cancellation at previously booked accommodation. Booking, payment and check in were all so easy and stress free. We stayed in the 3 bedroom spa apartment. We arrived at the apartment and were so happy
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Response from ManagementGC, Guest Relations Manager at Sandcastles on the Broadwater
Responded 4 Feb. 2019
Thanks for your 5 star review @cdodd91 We love exceeding expectations and go out of our way to try to ensure that all our guests have a wonderful holiday. Know that you know where we are and all the great things about Sandcastles on the Broadwater, we hope to see you again on your next visit to the Gold Coast.
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Stayed 2 night in a 2bedroom apartment. Across the road from beach. 5min drive to Harbour town Shopping. Coles supermarket is 2 min drive away. Great location. Unfortunately did not use any of the amenities. But found the apartment to be clean and basic. Minimal furniture bit
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Response from ManagementGC, Guest Relations Manager at Sandcastles on the Broadwater
Responded 4 Feb. 2019
Thanks for your feedback on your stay with us @lrogers27 We are directly across from the Broadwater with close access to Harbour Town, Movie World, Sea World, Dream World and Wet n Wild. Our apartments have all you need for a holiday away from home. We hope to see you again on your next visit to the Gold Coast.
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Here on family weekend trip. Facilities are pretty good value, good location with park very close. Reception is great but after hours help is hopeless. You get an assigned car spot and when your spot get parked by someone else, all they say is go park in visitors parking...
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Response from Trish A L, Manager at Sandcastles on the Broadwater
Responded 18 Nov. 2018
HI Melinda. We are glad you enjoyed our location and facilities, it is a great spot for a family get-away. We are a little confused by your review. Car-park spaces are assigned per unit and are complimentary with your stay. When contacted by our after hours service team and advised of your predicament, we immediately advised you of an alternate parking space within the same area. Our after hours team are not privy to this information hence they initially offered visitor parking before contacting us. We felt that immediately offering you an alternate park was a much nicer option than making you wait the half hour it took us to track down the inconsiderate owner of the offending vehicle and have them move their car. Not an easy task at 9.30 on a Saturday night. At Sandcastles we do our best to ensure our guest stay is an enjoyable one, and we are sorry that our actions in solving your dilemma did not meet your expectations.
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Master bedroom
The second bedroom
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123456
How are management not embarrassed renting these disgusting rooms out?
As managers it is our policy not to respond to reviews, both good and bad, as they are all retrospective. In this case, however, given the level of commentary generated, we thought it appropriate to clarify actions employed. We do accept that as all units are individually owned, our room configurations and décor do vary. We also acknowledge that there have been instances where our contract cleaners have been lax in their duties. As a consequence, we do have a policy of liaising with guests when required in an attempt to find a solution that is satisfactory to all parties. This case was no different. Via contact from our after hours service, we did offer to meet with guests and to show them alternatives. This was declined with guests stating that they were leaving and had no interest in either speaking directly to, or meeting with us. Our cancellation policy is in place to protect the interest of the unit owner in these instances as we do not have the ability to then relet the booked room, At no stage have these guests chosen to deal directly with us, but have sought recompense through 3 different institutions, including claiming a disputed transaction on their card. We understand all parties have failed to find fault with our actions which would appear the catalyst for guests instigating a number of negative on line reviews. We accept this is their prerogative but had they been receptive to direct communication we are sure this could have been resolved without all the angst it has generated. In closing thank you to those guests who provided positive support to this post. We accept that we don't always get it right, having to walk a thin line between unit owner and guest expectations, but our commit is to always seek and offer alternative solutions satisfactory to all parties.
0 votes
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How much is the inroom wifi?
HI. We do supply 500mb free per day, reset at 10am. Should you require, extra data can be purchased, from $4.00
0 votes
Good morning georgia123rose, firstly I apologise for my delayed response, I have been away for a break and this was not actioned. We have use a external company named Gold Coast Baby Sitters we are very happy to remembered then as they are Committed, Patient , Kind, Interactive, Experienced, Certified In First Aid with a valid blue card, please feel free to contact them direct on Mobile: 0403 008 085, They start from $20 per hour depending on the number of children. Many thanks Trish
0 votes
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How far away from Griffith university and how do you get there on public transport?
Good afternoon Ryanleewa Thank you for your inquiry in regards to Sandcastles on the Broadwater. We supply two tea towels, facewashers, bath mat, towels, hand towels. You have a full laundry so you can wash and dry these when needed. We supply enough tea, coffee, sugar, laundry powder, dish-wash, toilet paper for the first night and then it is up to each guest to replenish stocks. When you vacate we ask that you remove all your rubbish from the unit, there is no need to mop or vacuum as our housekeepers will do this. If I can be any further assistance please let me know. Enjoy your afternoon. Regards Tracy
2 votes
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12
"Ask for a 1st floor room if you do not want to climb too many stairs. There are no lifts"
"Make sure you look at the room first, we were all so tired as our flight was delayed by 6 hours!!!!!"
"Book early to get a room with water front views."
"all rooms are good from every angle"
"None available or don’t exist!"
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12345612
PRICE RANGE
USD 85 - USD 238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandcastles on the broadwater hotel labrador
LOCATION
AustraliaQueenslandGold CoastLabrador
NUMBER OF ROOMS
50
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