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InterContinental Sanctuary Cove Resort

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InterContinental Sanctuary Cove Resort
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1,067 Reviews from our TripAdvisor Community

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Showing 1,035: English reviews
Gold Coast, Australia
Reviewed 1 February 2016

We took the family to the Intercontinental (ex Hyatt) at Sanctuary Cove, Grandparents, Mum & Dad and grandchildren. The place is much the same as it has been for the last 10 years even with a change of ownership and cant be beaten for offering a lovely peaceful place to stay for all ages. With Sanctuary Cove just a short...

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Helpful?
1Thank BUB004
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear BUB004, Thank you for choosing to stay with us again with your family, as appreciate your loyalty. I agree that our magnificent lagoon pool and stunning gardens certainly provide the perfect backdrop for a relaxing stay. Please accept my sincerest apology that you were not made aware of Cove Cave opening hours. Fireplace is open 7 nights per week...

Brisbane, Australia
Reviewed 31 January 2016

We've just returned from our third stay at this hotel and we completely love it. It's difficult to decide what we liked most - but it was possibly that the wonderful service, size of the grounds, and beautiful landscaping all contributed to a sense of tranquility that made it feel like we'd had a holiday rather than just a weekend...

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Helpful?
Thank Catherine W
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Catherine W, Thank you for choosing to stay with us again, we appreciate your loyalty! We were delighted to read that you had such a great weekend with us. Our pool bean bags are certainly very popular. Perfect for a lazy float about! We shall look forward with pleasure till your next visit. Best wishes, Monique

Brisbane, Australia
Reviewed 29 January 2016 via mobile

overall I think we had a good stay but I think I'll try and list the positives & negatives to be fair The lagoon is really lovely to relax by. The lagoon sand needs cleaning more regularly for rubbish. I even found a cigarette butt in there. The hotel has a grand feel. The furnishings really need updating. Everything looks...

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Helpful?
Thank SweetEating
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear SweetEating, Thank you for taking the time to share your thoughts following your recent stay with us, we do appreciate the feedback. I have shared your candid comments with my leadership team for their follow-up and ongoing training with team members. We hope to have the pleasure of welcoming you back for more of a ''wow'' stay! Warmest regards,...

Massachusetts
Reviewed 27 January 2016 via mobile

This is our third time to the Gold Coast but first time at the intercontinental, with the last two times at Crown and Marriott respectively. Our stay at the intercontinental was so good that it has earned our loyalty. Here's a list of what we liked and didn't like about the place. 1. Lagoon! The top of my list has...

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Helpful?
Thank Sxabby
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Sxabby What can I say but thank you for the lovely review! I am thrilled that the entire family had a wonderful stay and that you have listed all of the of your TOP 6 favourite things. And yes what a shame you didn't stay the 4 nights. Not to worry though there is always next time, and I...

Brisbane
Reviewed 26 January 2016

The hotel deserves a good review We went a year ago at New Year and it was so busy service was really awful. Happy to say huge turnaround this NY & we were treated so well for NY Quiet nice to relax and eat in Club package: high tea, canapés, buffet breakfast beautiful ..went home much heavier!Need car to get...

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Helpful?
Thank Clover M
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Clover M I am very happy to hear that you second stay with us was more enjoyable than the previous. I thank you for your kind review and do hope that you really enjoyed all that we put on over the New Year period. Also glad to hear that you enjoyed Club InterContinental. I look forward to welcoming you...

INVERELL
Reviewed 25 January 2016

Stayed for 5 nights in January 2016. All the staff were exceptional and they, above all else, made our holiday. The lagoon pool was magnificent, the grounds were well-kept and the room was comfortable. Breakfast was delicious, with a vast selection on offer. We found the bed ultra comfortable and the room quiet. The bathroom had a great shower. We...

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Helpful?
Thank HonestCountryCouple
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear HonestCountryCouple, Thank you for taking the time to review you stay at our lovely resort. I am so glad that you had a relaxing time. Thank you also for your feedback on Johanna and we agree that she is a fabulous asset to the hotel! Please do come back and visit us again soon. Many thanks, Jayme C Director...

Sydney, Australia
Reviewed 22 January 2016

Grand old hotel in classic IHG style. It has been well maintained. Beautiful gardens, pools and facilities with numerous lovely restaurants on the water front around the hotel. Staff could not do enough, seemed to genuinely enjoy working there and made it really pleasant from check I to check out right across the board. The "fireplace" restaurant is superb fine...

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Helpful?
Thank Matt G
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear Matt G, Thank you so much for your review of our resort and I am glad to hear that you had a lovely holiday with your family. Thank you for your comments for our Food and beverage offering for our review. Thank you also for your lovely comments on our team, we take great pride in offering great service...

Brisbane, Australia
Reviewed 22 January 2016

Very nice place to stay, staff are friendly and the near by restaurants are very nice. The only issue we had, we stayed in the older building and in our bathroom was a lot of mould and the air con smelt as well, and around the beach area there were drinking glasses and newspapers from the previous day. The bar...

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Helpful?
Thank somerville78
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear somerville78 Thank you for your review and I am pleased that you enjoyed your stay with us. I do apologise for not meeting your expectations in regards to your comments about our bathrooms and beach area. I will be sure to however pass on the wonderful comments about all of our staff. I hope we have any opportunity to...

Perth, Australia
Reviewed 21 January 2016 via mobile

Stay here, get pampered, relax, be busy, eat local, enjoy life, swim, gym, bike, walk, boat, its all here. Rooms are spotless, service is excellent. Only negative is the food is lacking in some quality and the kids activities have been stopped !!

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Thank Junior_Tracker
ErinM932, Public Relations Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Junior_Tracker Thank you for your review it seems that we certainly kept you busy. Our kids activity programs only run through key school holiday periods and so during your stay the activity program may have finished. We do however offer our InterContinental Planet Trekkers kids club all year round. I appreciate your comments regarding the food and will pass...

Reviewed 19 January 2016

We stayed with our two children the week between Christmas and New Year. Things were bad from the moment we arrived on Friday evening. We went to the Cove Cafe for dinner (one of the on-site dining options), and despite the fact that there were only two other tables occupied in the restaurant, we sat for an hour after ordering...

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Helpful?
3Thank BiniBuckets
JaymeDOS, Director of Sales at InterContinental Sanctuary Cove Resort, responded to this review

Dear BiniBuckets, Thank you for taking the time to review the resort. I apologise that the service you experienced was not up to your expectation. We appreciate the feedback and will review with our management team to continually improve processes. With your comments on Kids Club - we have a fully supervised Kids Club and Babysitting services at an additional...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
InterContinental Sanctuary Cove Resort is inspired by the grandeur of a beautiful Queenslander offering an elegant and stylish timeless design. Set in beautiful surrounds the pristine white sands of the resorts famous one acre salt-water beach lagoon pool is the backdrop to a resort filled with relaxation and sophistication. Escape to a world of comfort, style, luxury and relaxation. ... more   less 

Additional Information about InterContinental Sanctuary Cove Resort

Address: Manor Circle | Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
Region: Australia > Queensland > Gold Coast > Hope Island
Price Range: $180 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Sanctuary Cove Resort 4.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Regency Gold Coast
Hyatt Gold Coast
InterContinental Sanctuary Cove Resort Hope Island, Gold Coast
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Sanctuary Cove Resort staff and other travellers.
12 questions
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Questions? Get answers from InterContinental Sanctuary Cove Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“More privacy on the outer wings”
 of 5 bubbles SmileyTrax, 6 Feb 2017 | Read review
“Stay somewhere else _ Sheraton Mirage on Gold Coast better.”
 of 5 bubbles bryceclubb, 31 Jan 2017 | Read review
“Ground floor rooms looking to pool are nice.”
 of 5 bubbles lunical, 28 Jan 2017 | Read review
“We booked a room with a pool view which was great for our kids”
 of 5 bubbles 454rossm, 25 Jan 2017 | Read review
“For a quiet room face the golf course.”
 of 5 bubbles RafaelD950, 16 Jan 2017 | Read review
5 of 5