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InterContinental Sanctuary Cove Resort

Manor Circle Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212 Australia
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#1 of 2 resorts in Hope Island
Location
Cleanliness
Service
Value
Recapture the essence of resort relaxation as you find your sanctuary on the northern end of Australia’s Gold Coast. Nestled amidst award-winning golf courses, a world-class marina and the region’s cluster of action-packed theme parks, discover a haven of hospitality home to families of grazing kangaroos, a show-stopping one-acre Lagoon Pool and 251 newly refurbished guest rooms and suites. InterContinental Sanctuary Cove Resort invites you to set your pace in nature’s playground.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Boating
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Golf course
Aerobics offsite
Fishing
Water park offsite
Board games / puzzles
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Chapel / shrine
Concierge
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

Manor Circle Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212 Australia
InterContinental Sanctuary Cove Resort
1,679Review22Q+A100Room tips

Reviews
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jbacMelbourne wrote a review 11 Apr
Carnegie, Australia83 contributions58 helpful votes
This is a wonderful resort. First and foremost were the staff. Everyone we encountered always greeted us with a smile. We were fortunate to have a club room and the staff were so good. Particular mention for their brilliant service - Roxy, Nathalia and Amanda. So friendly and professional. As for our checking in - Kate was brilliant! We were given an upgrade (fortunately we had joined the Ambassador status - highly recommended!) During our two night stay we encountered Kate a couple of times and her attention to detail was exceptional and she always greeted us so warmly. The grounds are beautiful and it was so delightful to just walk around the entire resort. We had dinner at the Verandah. Service was ok as was the food. Close by, the Marina provided a great deal of choice for food.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 1 week ago
Dear jbacMelbourne, Thank you so much for taking the time to share your wonderful experience at our Resort. We are delighted to hear that you enjoyed your stay and that our team members especially Roxy, Nathalia, Amanda and Kate provided you with exceptional service. Your kind words mean a lot to us and we will be sure to pass on your compliments to them. Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future. We look forward to having the opportunity to welcome you back in the future. Warm Regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Az^> wrote a review May 2023
London, United Kingdom81 contributions23 helpful votes
Hotel's Favourite
Chose a club room. The location is its making next to a marina with kangaroos and an abundance of birds. Rooms are good quality, and I loved the shutters. I'm not sure I would book a club room next time it all seemed rather complicated, so I chose standard breakfast in my stay, which was perfect. Marina village close walk. Fantastic couple of pools. Beautiful place will return one day.
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Matt Rippin, General Manager at InterContinental Sanctuary Cove Resort
Responded 7 May 2023
Dear AzzzK, Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed the location of our resort, adjacent to the marina and surrounded by local wildlife. Our team takes great pride in ensuring that our guests have a memorable stay, and we're glad that you appreciated the quality of our rooms and facilities. Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tim L wrote a review 6 Apr
Wilmslow, United Kingdom1 contribution
Stayed for two weeks. The staff were all exceptional (with special mention for Veronica, Megan and Beatrice). That said, the restaurants seem understaffed and wait staff under huge pressure, The staff that were there were required to do things that they were not trained to do (e.g. the Fireplace restaurant had a very good wine list but no somelier). Some inedible food as well as some good food. These are all management problems and could be easily sorted out. I was told the hotel does not have a General Manager, which probanly does not help. Accommodation is spacious and good, but dated and in need of an upgrade. Ridiculously early bar and restaurant closing times.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Restaurants and bars close ridiculously early.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 1 week ago
Dear E7744IJtiml, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our staff exceptional, especially Veronica, Megan, and Beatrice. We take your comments about the restaurant staffing and service very seriously and will address these concerns with our management team. Please accept our apologies for any inconvenience caused during your stay. Please note that your feedback helps us improve and we are committed to ensuring a better experience for our guests in the future. Thank you for choosing to stay with us and we hope to welcome you back for an improved experience soon. Kind Regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarah M wrote a review 6 Apr
Brisbane, Australia25 contributions3 helpful votes
+1
Honestly, this is one of the best resorts I have ever stayed at! The resort itself is luxurious, so clean and well maintained. The gardens and recreational areas are stunning, great for special occasion photos. We just had the best weekend celebrating my parents 50th wedding anniversary, the staff went over and above to ensure everything was perfect. Every single staff member we encountered were absolute 5 star, so professional and friendly. We are so appreciative of everything they did for us. Big shout out to Rochelle, Wisky, Ebony, Beatriz, you guys are amazing! The breakfast is so delicious, food so fresh and well presented the service again is second to none. Lagoon is gorgeous, heaps of seating areas with shade which many resorts don't have enough of. Well done to the housekeeping team, maintenance team and gardeners. The rooms, dining areas and whole property is so clean, welcoming and well looked after. My daughter loved the resident Kangaroos and we really loved the handy location to Sanctuary Cove. The hotel provides buggy service when they can and it is super fun! Can't wait to return, thanks again Team!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 1 week ago
Dear Z8180QUsarahm, Thank you so much for sharing your wonderful experience with us. We are thrilled that you enjoyed every aspect of your stay, from the luxurious property and stunning gardens to the delicious breakfast and excellent service from our staff members. We will be sure to pass on your kind words to Rochelle, Wisky, Ebony, Beatriz and the entire team. We look forward to welcoming you back for another amazing stay at InterContinental Sanctuary Cove Resort. Kind Regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zsuzsa H wrote a review 6 Apr
2 contributions
Good food, and amazing and super friendly service by Veronika Li at Verandah restaurant today. We ordered a couple of mock-tails with our lunch and she went above and beyond to come up with options that were not even on the menu. We live close by and will be back.
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 1 week ago
Dear Curiosity585475, Thank you for dining with us at Verandah Bar & Restaurant, we appreciate your kind feedback. It is wonderful to hear that you enjoyed the amazing food and Veronika's friendly service, including her creative mocktail options. We look forward to welcoming you back soon. Warm Regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Caitlin T wrote a review 5 Apr
1 contribution
I stayed at the intercontinental hotel with my family just before Christmas of 2023. The staff were the absolute best and gave us an amazing first impression. Loic and Ebonnie were our first point of contact when we arrived. Greeting us with a smile and a friendly manner. Once my family and I were settled into our room. We were quite tired and decided to order room service. The lovely Andrea took our order over the phone. She has a lovely phone manner and answered any questions I had about the menu as I have dietary requirements. That’s to only name a few of the many amazing staff members this resort has. It truely is a great place to stay.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 1 week ago
Dear caitlint592, Thank you for taking the time to give us your feedback following your recent stay. We are delighted to hear that our staff, including Loic, Ebony and Andrea provided you with exceptional service and made your stay memorable. We appreciate your kind words about our team and are thrilled that you found our resort to be a great place to stay. We look forward to welcoming you and your family back for another fantastic experience in the future. Kind Regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kim M wrote a review 3 Apr
1 contribution
+1
My family and I stayed at InterCon on the 3rd March for 3 nights. Tony and the Buggy driver Tommy or Tom always look after us. Tony gave us many tips about the surrounding areas, my partner loves the Motor Museum. Thank you so much. The hotel a bit old but has its own unique atmosphere, we thought kangaroo was just an advertisement but you can see them all around the hotel. The Fireplace was excellent too and we really enjoyed the food and drinks.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Ask concierge about the local area, they have so many tips- Tony. Also, Lagoon and gym was...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 1 week ago
Dear E5993QAkimm, Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and appreciated the service and attention extended by the team. Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kareena H wrote a review Mar 2024
1 contribution1 helpful vote
We frequently dine at the Verandah restaurant & bar and the service is always excellent. Great food and the best cocktails! A big thank you to Veronica Li, she was very friendly and nothing was too much trouble. Such a lovely lady! Highly recommend!
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Date of stay: March 2024
Value
Location
Cleanliness
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 2 weeks ago
Dear 905kareenah, Thank you for your kind words and for choosing to dine at Verandah Restaurant & Bar. We are thrilled to hear that you enjoyed the excellent service, great food and amazing cocktails. Your appreciation for Veronica Li's friendly and attentive service is truly appreciated and we will be sure to pass on your compliments to her. We greatly value your feedback and look forward to welcoming you back for another delightful dining experience. Warm regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kg97 wrote a review Mar 2024
Sydney, Australia22 contributions3 helpful votes
Happy to be back to the resort - this time brought my mom in. Grounds are wonderful, as always. Had great dinner at Fireplace and spent next day by the pool. Haven’t tried the new pool bar, but it looks way better than previous building. Buffet breakfast was fulfilling, still enjoying freshly squeezed juice - well done. Kate from Front Desk was amazing. Signed up my mom for IHG reward scheme without a fuss, very professional. Will be back, hopefully by the end of the year.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 2 weeks ago
Dear kandg9087, hank you for choosing to stay with us again and for sharing your positive experience. We are delighted to hear that you and your mother enjoyed the Resort grounds and our wonderful new Lagoon Beach Club. It is wonderful to know that you found our buffet breakfast fulfilling and enjoyed the freshly squeezed juice. We appreciate your kind words about Kate from the Front Desk and her professionalism in assisting with the IHG reward scheme. We look forward to welcoming you back in the future. Warm regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul F wrote a review Mar 2024
1 contribution1 helpful vote
Stayed for one night for an event and paid $500 to stay in an outdated dump of a hotel with no amenities to justify the price. Paid an extra $70 for the breakfast for a bunch over overcooked garbage. We literally had the concierge put someone else's luggage in our room. Luckily we knew the person that the luggage belonged too however the staff didn't seemed too bothered to actually retrieve the luggage and put it in the right room. They just told us to give it to the person. We were there for an event and there was absolutely no communication from staff as to where the event was taking place. We asked bar staff about the drinks package of the event and they had no idea what we were talking about. We then found what we assumed was the events manager who told us the drinks package was available at the bar. We then went back to the bar and again the bar told us they had no idea. Why am I the middle man for the events manager and the staff. How about you talk to each other or actually communicate to guests where events are taking place. All the staff just seem confused and have no idea what's going on in their own hotel. Everyone except Elsie...she was amazing. I have no idea if she's part of a catering group or works at the hotel. Either way she was the best and needs to be commended for her awesome work. Won't ever return and wish we just booked a hotel elsewhere away from the event location. The hotel clearly charges a ridiculous overpriced rate for a hotel from the 1950s for event attendees because they know people will look for the more convenient option. This place is a giant rort.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 3 weeks ago
Dear paulfC2768LR, We extend our deepest apologies for the disappointing experience you encountered during your recent stay at InterContinental Sanctuary Cove Resort. Your feedback is incredibly valuable to us and we genuinely appreciate you taking the time to share your concerns. It is truly disheartening to learn that we did not meet your expectations in several aspects and we would like to assure you that these issues do not align with the high standards we continuously strive to uphold. We sincerely apologise for any inconvenience and frustration these incidents may have caused you. Please rest assured that we are actively addressing each of the concerns you raised to prevent similar occurrences in the future. We are thrilled to hear that Elsie provided exceptional service during your stay and we will ensure she receives recognition for her outstanding efforts. While we respect your decision not to return, we sincerely hope that you will reconsider and give us another opportunity to showcase our commitment to delivering True Hospitality. Thank you once again for sharing your feedback with us. Warm Regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$287 - AU$397 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency sanctuary cove hotel gold coast, hyatt regency gold coast, hyatt gold coast
FORMERLY KNOWN AS
Hyatt Regency Sanctuary Cove
LOCATION
AustraliaQueenslandGold CoastHope Island
NUMBER OF ROOMS
251
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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INTERCONTINENTAL SANCTUARY COVE RESORT (AU$290) - 2024 Prices & Reviews

Frequently Asked Questions about InterContinental Sanctuary Cove Resort
Which popular attractions are close to InterContinental Sanctuary Cove Resort?
Nearby attractions include Illusions Magic Show (0.3 km) and Dalozzo Art (0.3 km).
What are some of the property amenities at InterContinental Sanctuary Cove Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Sanctuary Cove Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Sanctuary Cove Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental Sanctuary Cove Resort?
Yes, free parking is available to guests.
What are some restaurants close to InterContinental Sanctuary Cove Resort?
Conveniently located restaurants include Ioesco, Dragon Cove Chinese Cuisine, and Anchor Buoy Cafe & Bar.
Are there opportunities to exercise at InterContinental Sanctuary Cove Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at InterContinental Sanctuary Cove Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Sanctuary Cove Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does InterContinental Sanctuary Cove Resort have any great views?
Yes, guests often enjoy the harbour view available here.
Is InterContinental Sanctuary Cove Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.