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InterContinental Sanctuary Cove Resort

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Certificate of Excellence

About

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Certificate of Excellence
InterContinental Sanctuary Cove Resort is inspired by the grandeur of a beautiful Queenslander offering an elegant and stylish timeless design. Set in beautiful surrounds the pristine white sands of the resorts famous one acre salt-water beach lagoon pool is the backdrop to a resort filled with relaxation and sophistication. Escape to a world of comfort, style, luxury and relaxation. Please note: The Lagoon Beach Pool will be closed for rejuvenation between 11th June and 22nd July 2018, during this time we’re delighted to advise you will still have full access to our Terrace Pool, Spa, and Country Club with lap pool.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf Course
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Marina View
HOTEL CLASS
Hotel links
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Special Offer:INTERCONTINENTAL OFFER
Hotel deals

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1,398Reviews
1,417Photos
13Q+A
100Room tips
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Popular mentions
What a fabulous experience - we attended the St Hugos dinner at the Fireplace. Excellent service and food - although the restaurant was a bit noisy as it was a full house. Wine obviously was excellent as well. We choose to stay - and what great value for money. Well appointed
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Response from MattRJ6463WN, General Manager at InterContinental Sanctuary Cove Resort
Responded 2 days ago
Dear Genjen Thank you for taking the time to review our hotel following your recent stay. Your feedback is very valuable, as it does enable us to monitor our service and standards, and improve where necessary. I was delighted to read you enjoyed your stay and the St Hugos dinner in the Fireplace, as well as appreciated the service and friendliness of the team. Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back to the hotel in the near future. Kind regards Matt Rippin General Manager
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Great location and perfect way to laze the sunny afternoon away by the pool. The rooms are very tired but a great size. We asked for a non-smoking room and the ashtray on the balcony was full of cigarette buds which made the room smell. The bathroom/shower had a lot of mould,
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Response from MattRJ6463WN, General Manager at InterContinental Sanctuary Cove Resort
Responded 2 days ago
Dear louielou79 Thank you for taking the time to review our hotel following your recent stay. Your feedback is very valuable, as it does enable us to monitor our service and standards, and improve where necessary. I was delighted to read you enjoyed our location and the setting, as well as the service and attention extended by the Front Desk team. Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back to the hotel in the near future. Kind regards Matt Rippin General Manager
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Stay at the Inter Continental Sanctuary Cove Resort for a business conference. i have to say the check in was great, reception was packed as a bus full had just arrived.The reception staff very helpful. Room was very nice with view of the water. Food in the restaurant was of a
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Response from MattRJ6463WN, General Manager at InterContinental Sanctuary Cove Resort
Responded 3 days ago
Dear Hicksey67 Thank you for taking the time to review our hotel following your recent stay. Your feedback is very valuable, as it does enable us to monitor our service and standards, and improve where necessary. I was delighted to read you enjoyed your conference stay with us and appreciated our food quality and the service and attention extended by the team. Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back to the hotel in the near future. Kind regards Matt Rippin General Manager
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Ninth stay in four years. Genuinely beautiful grounds; unique feature the tourists love is the families of kangaroos that wander the grounds in the late afternoons (they are usually nocturnal animals). Biggest drawcard for me has always been easy access to M1 and free,
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Response from MattRJ6463WN, General Manager at InterContinental Sanctuary Cove Resort
Responded 5 days ago
Dear buddhae Thank you for taking the time to write such an depth review following your recent stay and thank you for your continued loyalty. Your feedback is very valuable, as it does enable us to monitor our service and standards, and improve where necessary. I was delighted to read you enjoy staying at the resort and that you appreciated the upgrade to a Queenslander Suite. Your comments and observations are very much appreciated and will be raised at our regular guest feedback meetings, so as to ensure our standards are consistently met. Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back to the hotel in the near future. Kind regards Matt Rippin General Manager
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This is an amazing place to spend a few days. Love, love, love the lagoon pool, the flora and fauna and the great staff. It’s well worth paying the extra for a club room which gives you breakfast, high tea and evening drinks and nibbles. Close to the marina easy 5 min walk to
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Response from MattRJ6463WN, General Manager at InterContinental Sanctuary Cove Resort
Responded 1 week ago
Dear SueK580 Thank you for taking the time to review our hotel following your recent stay. Your feedback is very valuable, as it does enable us to monitor our service and standards, and improve where necessary. I was delighted to read you enjoyed your stay with us so much and appreciated our beautiful facilities and amenities, as well as our Club InterContinental experience. Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back to the hotel in the near future. Kind regards Matt Rippin General Manager
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12345688
You won't have any issues, they do have a bike hire rack at the back of the hotel but this palce is huge and loads of room. in the room no dramas for bikes of leave them with front desk. enjoy your stay
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The beach lagoon will be great for your kids playing on the sand, while you have the option on swimming on the beach lagoon or the heated pool. The is also a jacuzzi. You can also enjoy the kids play area where they have table tennis, giant chess, soccer, volleyball, etc. Outside the resort, you can also hire bikes on the resort or a buggy/golf cart to explore around the area. There is also an Illusion Magic show nearby that you can watch. Last time we went there, it just so happen that there was an upcoming magic show at the resort itself free for guests. Another similar palces to consider which would be ideal for your little ones are Sea World Resort and RACV Royal Pines Resort. Hope this helps.
1 vote
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weather dependant but yes, should be fine to swim. The resort has a large lagoon pool and kids love that. There are some other games around the 2nd pool area which keeps the kids interested. Out the front of the hotel, near the concierge desk there is one of those bike hire racks - so yes you can hire bikes. The Marina village is awesome and full of restaurants and they cater for kids. You'll have a terrific time!
1 vote
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Hi Bee26B I am an IHG Ambassador member who stayed at the Intercontinental Sanctuary Cove last December. My booking was upgraded to a a lovely suite with river views. Just make sure you book your accommodation through the IHG website so they can assist you prior to arrival. As Kay O stated, breakfast inclusion needs to be part of your booking rate otherwise it is an add-on when you arrive. We had a hire car but most hotels have an airport shuttle. You will need to call and check to see if it is free. Best wishes with your booking - I found it to be a lovely hotel with staff that anticipated my every need. Perfect!
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123
"view over the marina"
"We opted for Garden views, it was peaceful and easy access for my 80 year old mother."
"Pool View, otherwise you'll be at the back of the property"
"Queenslander Suite more expensive but much much nicer than standard room."
"Pool Lagoon View"
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PRICE RANGE
USD 109 - USD 258 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency sanctuary cove hotel gold coasthyatt regency gold coasthyatt gold coast
FORMERLY KNOWN AS
Hyatt Regency Sanctuary Cove
LOCATION
AustraliaQueenslandGold CoastHope Island
NUMBER OF ROOMS
247
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