InterContinental Sanctuary Cove Resort
Manor Circle Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212 Australia
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About
#1 of 2 resorts in Hope Island
Location
Cleanliness
Service
Value
Recapture the essence of resort relaxation as you find your sanctuary on the northern end of Australia’s Gold Coast. Nestled amidst award-winning golf courses, a world-class marina and the region’s cluster of action-packed theme parks, discover a haven of hospitality home to families of grazing kangaroos, a show-stopping one-acre Lagoon Pool and 251 newly refurbished guest rooms and suites. InterContinental Sanctuary Cove Resort invites you to set your pace in nature’s playground.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Boating
Babysitting
Car park
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Golf course
Aerobics offsite
Fishing
Water park offsite
Board games / puzzles
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Location
72Somewhat walkable
Grade: 72 out of 100
16Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Manor Circle Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212 Australia
Getting there
Rental CarsSee all Hope Island car hire
1637Reviews22Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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We were there for a family wedding. Brilliant venue, lovely setting, totally awesome food and the staff are very friendly and helpful. The wedding was in the chapel beside the water - so lovely, and the wedding food was amazing. The room was fantastic, well appointed for those not able to get around easily. It was lovely to see kangaroos on the lawn just outside our balcony this morning. This was a wonderful break for us. Thank you everyone at the Intercontinental at Sanctuary Cove - you did a wonderful job.
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Date of stay: December 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Get here if you can - it's brilliant.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 2 days ago
Dear H600DQkarens, Thank you for your feedback following your most recent stay at InterContinental Sanctuary Cove Resort. We are delighted to hear that you had a wonderful experience at the Resort for your family wedding. It was lovely to hear that you enjoyed the venue, setting, awesome food, and the friendly staff. It warms our hearts to know that your stay was a fantastic break for you. We appreciate your feedback and hope to welcome you back soon. Kind Regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Chose a club room. The location is its making next to a marina with kangaroos and an abundance of birds. Rooms are good quality, and I loved the shutters. I'm not sure I would book a club room next time it all seemed rather complicated, so I chose standard breakfast in my stay, which was perfect. Marina village close walk. Fantastic couple of pools. Beautiful place will return one day.
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Matt Rippin, General Manager at InterContinental Sanctuary Cove Resort
Responded 7 May 2023
Dear AzzzK, Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed the location of our resort, adjacent to the marina and surrounded by local wildlife. Our team takes great pride in ensuring that our guests have a memorable stay, and we're glad that you appreciated the quality of our rooms and facilities. Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future. Kind Regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My Girlfriend and I recently enjoyed an awesome weekend at this phenomenal resort. I was upgraded to a magnificent suite due to my Ambassador status and enjoyed the use of the club lounge on a 24 hour basis. I enjoyed 18 holes of Golf on the Palms course and also enjoyed both beautiful pools! The breakfast and cocktails was amazing, but I was a little disappointed with my meal in The Fireplace restaurant, due to extremely long waiting time for my food and a very watery pepper sauce. This one average meal was not enough to detract from an outstanding stay and I will definitely return again!
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 2 days ago
Dear markvY1517QF, Thank you for choosing our resort for your weekend getaway! We are thrilled to hear that you had an awesome stay, enjoyed the upgraded suite, club lounge access, golf, and our facilities. We appreciate your feedback about The Fireplace restaurant, and we apologise for the inconvenience you experienced. Your comments are important to us, and we'll address them to ensure a seamless dining experience in the future. We look forward to welcoming you back in the future. Kind Regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was lovely and clean. Bed was so comfortable. Beautiful view over the lawns and marina. Nice hot water in the shower. Spectacular breakfast at the Cove Cafe - best breakfast I’ve had since Fiji! And Jye Smith made the most perfect coffee I have ever tasted. Great night all round!
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 2 days ago
Dear aaroncE3878BN, We appreciate your positive feedback! It brings us joy to know that you found our rooms lovely and clean, the bed comfortable, and the view over the lawns and marina beautiful. We are delighted that you had a great night, and the spectacular breakfast at the Cove Cafe, along with Jye Smith's perfect coffee, made your experience memorable. We look forward to welcoming you back to the Resort in the future. Kind Regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We love love love Sanctuary Cove. Our favourite place to relax with family and friends. Evelin is incredible and kind. Attention to detail is on point everytime we come here. I sleep like a baby in their comfortable beds with fluffy pillows. Our room is always spotless too!!
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 2 days ago
Dear 782berylr, Thank you for taking the time to provide your feedback following your recent stay. We were delighted to hear that Sanctuary Cove is your favourite place to relax with family and friends. We appreciate your compliments on Evelin's incredible and kind service, the attention to detail, and our comfortable beds with fluffy pillows. It warms our hearts to know you sleep like a baby, and we look forward to welcoming you back to another spotless and enjoyable stay! Kind Regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very obliging check in staff. Our room was available an hr earlier 🙂. Lovely room overlooking the marina. Resort is showing it's age but it didn't bother us. Everything was clean. Due to the dry winter the gardens were looking a bit sad but are sure to recover after all the recent rain. Plenty of umbrellas were also provided at convenient locations. Food...buffet breakfast was perfect with a great selection of meals to suit every taste and barrista coffee. Very attentive staff. Dinner in the Verandah was casual, but the prices weren't. Medium rare steak was dry and lamb was swimming in rich sauce so you couldn't tell what kind of meat you eere eating. Disappointed... Dinner at the Fireplace was better. Great service but a bit slow...only 2 cooks! Steak was better but lamb was chewey. Not enough vegetables served with the meat. Lagoon pool was great for kids with a nice eating/drinking area overlooking it. Other pool was lovely but should be for adults only...also lots of kids with little supervision. Lots of mosquitoes around the shady areas so keep repellent handy.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Avoid the steak at both restaurants. Take mosquito repellent. No lifts...you need to carry your...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 2 days ago
Dear Mytravadv, Thank you for providing your feedback. It was fantastic to hear about the positive check-in experience and the early availability of your room with a marina view. Please accept our apologies for any disappointment during your dining experiences, especially at the Verandah Bar & Restaurant. Your comments will be shared with our team for improvement. We are glad to hear your dining experience at the Fireplace was enjoyed. Thank you for choosing us, and we hope to welcome you back in the future. Best regards, Matt Rippin, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No longer a Sanctuary The resort is looking very tired but not as tired as the guests who couldn’t get to sleep due to two nights of functions by the lagoon. No notice was provided to the guests about the disturbance to our rest and relaxation at this once great hotel on the Saturday Night. If you are staying on the Gold Coast you can do much better.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 1 week ago
Dear SteveG29, Thank you for sharing your feedback with us following your recent stay at InterContinental Sanctuary Cove Resort. Please accept our sincere apologies for the inconvenience you experienced during your stay. We value your concerns and will address them promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more relaxing stay. Kind Regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I think this hotel has lost it's 5 star ness! The young boy who took me to the room in the buggy, asked me if I wanted a hand with my bags. Really? And the look of dread on his face made me say no!. This should never even be asked. He should have just carried my bags up the stairs for me. Most of the staff were very nice but housekeeping let them down. They took our robes after the first day & didn't bother replacing them. I had to ring to get some more but, they took over an hour & we were already dressed for diner by then. They didn't replace the sugar so we couldn't have coffee on the second day. Just no attention to detail. Then next morning, we heard a loud pop from the mini bar. Opened the fridge door & liquid gushed everywhere all over the floor. We rang reception & they said they would send someone immediately. An hour later,we rang again & they said again that they would send someone. Alas, by the time we checked out a full two hours later, no one had turned up & we had mopped the mess up ourselves with towels. Not really 5 star service. Are they short staffed? There used to be an an area at the pool that was adults only but this time, the sign wasn't there &we were swamped by screaming kids everywhere. Not conducive to a relaxing day by the pool. The shutters didn't work properly. They were off the runners. A 4 inch gap in the middle let the sun in in the morning so there was no chance of a sleep in.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 1 week ago
Dear dir749, Thank you for taking the time to share your feedback with us. We would like to extend our sincere apologies to you for the lapses in service you encountered during your stay. Please be assured that your concerns have been noted, and we will be addressing them internally to ensure that we enhance our attention to detail and service standards. We appreciate your valuable insights, your comments will assist us in making necessary improvements. We hope to have the opportunity to welcome you back to the Resort in the future. Kind Regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have been going there for nearly 20 years and every time we check in it feels like the first time. Friendly staff, great customer service and the welcoming mob of resident kangaroos add to experience.
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Date of stay: November 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 3 weeks ago
Good Morning sam1012020, Thank you for taking the time to provide your feedback regarding your most recent stay at InterContinental Sanctuary Cove Resort. I was delighted to hear you enjoyed your stay and in particular our friendly staff and resident kangaroos! We look forward to welcoming you back in the future. Kind Regards, Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very easy family vacation. Big pools and close to theme parks. Club amenities are well worth the upgrade. Roxy, Natalia and other lounge staff go out of their way to look after you at brekkie, afternoon tea and canapés. Only constructive criticism is we had the misfortune of having two chain smokers in the room next to us which stank out our room if we left our balconies open. The hotel should consider adopting a smoking policy that aligns with other hotels in 2023.
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Date of stay: November 2023Trip type: Travelled with family
Room Tip: Book into club lounge
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Matt Rippin, Owner at InterContinental Sanctuary Cove Resort
Responded 4 weeks ago
Dear Alec K, Thank you for taking the time to give us your feedback following your recent stay. Your feedback is very much appreciated as it does enable us to monitor our service and facilities and improve where necessary. I was delighted to read you enjoyed your stay with us and appreciated the service provided by our Team Members in Club InterContinental. Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back in the near future. Kind Regards Matt Rippin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 203 - USD 301 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency sanctuary cove hotel gold coast, hyatt regency gold coast, hyatt gold coast
FORMERLY KNOWN AS
Hyatt Regency Sanctuary Cove
LOCATION
AustraliaQueenslandGold CoastHope Island
NUMBER OF ROOMS
251
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Claim Your ListingINTERCONTINENTAL SANCTUARY COVE RESORT: 2023 Prices & Reviews (Hope Island) - Photos of Resort - Tripadvisor
Frequently Asked Questions about InterContinental Sanctuary Cove Resort
Which popular attractions are close to InterContinental Sanctuary Cove Resort?
Nearby attractions include Illusions Magic Show (0.3 km) and Dalozzo Art (0.3 km).
What are some of the property amenities at InterContinental Sanctuary Cove Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Sanctuary Cove Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Sanctuary Cove Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental Sanctuary Cove Resort?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to InterContinental Sanctuary Cove Resort?
Conveniently located restaurants include Ioesco, Dragon Cove Chinese Cuisine, and Anchor Buoy Cafe & Bar.
Are there opportunities to exercise at InterContinental Sanctuary Cove Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at InterContinental Sanctuary Cove Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Sanctuary Cove Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does InterContinental Sanctuary Cove Resort have any great views?
Yes, guests often enjoy the harbour view available here.
Is InterContinental Sanctuary Cove Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.