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Montego Mermaid Beach Motel

2395 Gold Coast Hwy, Mermaid Beach, Gold Coast, Queensland 4218 Australia
Traveller (77)
Pool & Beach (10)
Room & Suite (4)

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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#5 of 5 motels in Mermaid Beach
Location
Cleanliness
Service
Value
Montego Mermaid Beach Motel is a family owned motel in the heart of the Gold Coast region situated approx half an hour from the Gold Coast Domestic/International Airport and within a short 5 min drive to Surfers Paradise. Approx 50 metres from the Mermaid Beach with many great restaurants within walking distance and public transport is easy to catch with bus stops only metres from the entrance. Theme parks are within easy access via public transport or we can arrange shuttle pick up. Local supermarkets nearby for your shopping needs. An onsite cafe for guests to enjoy a light breakfast or brunch.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Coffee shop
Baggage storage
Non-smoking hotel
Private check-in / check-out
Self-serve laundry
Street parking
Wifi
Outdoor pool
Saltwater pool
Fence around pool
Outdoor furniture
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Room features
Air conditioning
Bottled water
Iron
Private bathrooms
Coffee / tea maker
Microwave
Flatscreen TV
Walk-in shower
Refrigerator
Electric kettle
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Chinese, Burmese
117Reviews1Q+A34Room tips

Reviews
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Aviva B wrote a review Jan 2024
Gold Coast, Australia209 contributions115 helpful votes
The staff were 100% helpful & pleasant, the cleaners were too & very accommodating!! Having spring water bottles in the fridge was amazing as with the hot Queenland summers this is so sensible & a good idea with the milk to go with the complimentary tea & coffee. On check-out they refunded the "security deposit" immediately unlike other places where sometimes this means waiting "between 2-5 business days" thankfully here that wasn't the case.
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Date of stay: January 2024
Value
Location
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Trip type: Travelled on business
Room Tip: Near public transport access, but parking options are easily available too.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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toycp wrote a review Aug 2023
Melbourne, Australia1225 contributions95 helpful votes
+1
We booked here unexpectedly without reading anything about the motel...So was unsure about what we will find....have to say was very pleasantly surprised, then place is gorgeous. The manager and his son were nice. The room was large with kitchenette and a nice sized bathroom. There is a car park in the front or in the back , we had ours in the back which is safer IMO than off a busy street. The room was at the back so we didn't hear any street noise at all, bed was comfortable and shower water pressure was good.. It has a small pool and a great courtyard. Bus stop is just in front of the motel with a plaza right across the road, and a series of restaurants 3 mins walk away. The beach is less than 5 mins walk and you can easily walk to Surfers Paradise or Broadbeach in 10 -15 mis.. Next door is a cafe where you can also purchase b/f if need be.. Only thing is the wi fi was no good ... other than that the motel is in a great location...would happily stay there again.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Trail52369012393 wrote a review Mar 2023
4 contributions1 helpful vote
All the staff, from management to cleaners were approachable, friendly and nothing was a bother for them. The pool and grounds were well kept. Rooms were serviced regularly for long term residents. Although our room was getting dated the complex it self was slowly being renovated. It is important to remember that one gets what one pays for so don't go there expecting 5 Star service. An ideal spot on the Gold Coast to be out of the tourist hustle and bustle. Very close to the beach and a new Woolworths supermarket across the road. If the opportunity arises again we would definitely stay there
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Nice cafe at from of the motel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ScooterCQ wrote a review Jan 2023
Brisbane Region, Australia60 contributions16 helpful votes
Only had the one night here. Beds were comfy, rooms was spacious, good old fashioned hospitality. Only downside was the noise from the traffic. Not the motels issues but. Lucky we came prepared and had same ear plugs. Still had a great nights sleep. Highly recommend
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gerard O wrote a review Nov 2022
Brisbane, Australia12 contributions
If you are after a posh holiday resort this is not your place but for a good old fashioned motel holiday near the beach this is excellent. Great location walking to beach, restaurants, bars, everything you want for a Gold Coast getaway. Easy public transport for Broadbeach and Surfers and plenty of parking on site. Nice well cared for rooms, good beds and friendly staff. It’s not the Hyatt but you could stay a week here for less than one night at the Hyatt.
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Date of stay: November 2022
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Michael R wrote a review Nov 2022
Brisbane, Australia99 contributions31 helpful votes
Excellent stay in this basic but well-kept motel. All that you need for a short stay. Adjoins a cafe which does a great breakfast! Also has a small pool and outside area for relaxing, and a small laundry. About 10 minutes walk to beach and bus stop a minutes walk away.
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Parking limited get there early
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ella B wrote a review Jan 2020
Brisbane, Australia2 contributions2 helpful votes
I am deeply disappointed and disgusted my the service I received at Montego Mermaid Beach Motel. I chose to stay at the Montego Mermaid Beach Motel because of its recent renovations that are displayed all over its website. I even spared extra money to upgrade to a superior double room with a balcony. When I arrived, my partner and I stood at reception waiting to be greeted for several minutes. We had to call out to be have someone come and see us for check in. The woman looked like she was too busy watching TV to be greeting her guests. This was not a good start for us. When we arrived to our room we were horrified that our room was nothing like it was pictured on the website. We saw photos of wooden floors, comfy new couches, newly painted walls and tidy kitchen spaces. Our room was the complete opposite. It was covered in old, dirty-stained carpet which looked like it hadn’t been cleaned. There was old furniture, no decoration to the point it felt very dark and depressing and my allergies were playing up from dust-mites after 15 minutes of arrival. I specifically requested to have wooden floors in my comments when booking and this was not honoured. I was deeply upset and had to leave the motel immediately. I tried to call reception and the lady on the phone was argumentative and unwillingly to help. I requested to move rooms and was refused and spoken down to like a child. She was not interested in helping me or did not care about the quality of my stay. I told her I had horrible allergies to the room and could not stay there. Due to my requests being ignored and be feeling so uncomfortable about staying there, I asked to be refunded and to check out to which she refused a refund. I was in tears after our conversation and have never felt so disrespected due to such a poor level of customer service. I was so upset I decided to book another hotel to stay at the night as my whole weekend felt ruined. My partner and I were looking forward to this week to celebrate our five-year anniversary. I ended up having to pay another $250 at another hotel where I received excellent value for my money. To top off such a horrible experience already, I immediately checked out after I booked a new hotel, and half an hour later, my exact room was advertised on booking.com again with vacancy for the same night. It was booked within the hour. Not only was I refused a refund, the motel kept my money and received quite the profit in having someone else pay again. They wouldn’t of even had time to clean the room. I would like to be contacted from both the motel management and booking.com about this disgusting and disappointing visit. I will be spreading my review on all possible platforms until I receive appropriate compensation and a refund for this experience.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from MontegoMotel, Manager at Montego Mermaid Beach Motel
Responded 24 Jan 2020
On behalf of the Motel I would like to firstly point out that the guest booked a room that clearly states it has carpet in the room information. And at no time at the time of booking or during any email conversation or even at check in did this guest mention allergies with carpet, if she had stated this before the check in we would have advised that the room would not be suitable for her and allocated a room that had recently been updated with wooden flooring or free cancellation as we were full this particular evening. This guest room was in fact renovated along with all the others but due to its location and the type of floor the renovation team recommended for comfort it would be better off with new carpet so that was done. All the furniture was brand new as well as the carpet. The guest was refunded her security deposit when she decided to depart and given a bottle of bubbly but due to the booking conditions and there being no mention of the allergies prior to check in where a wooden floor was the only option for her until she entered the room its clear there was more to the guest situation of her perhaps expectation of what the room would be like. Its clear that some guests do not read the fine print information regarding the room information and just look at the entire motel pictures and believe all rooms are the same when in fact they are not. The staff member on duty did not treat her as the guest states just merely states the facts we are full and we cannot change your room, and advised that the only room with carpet is vacuumed with an industrial vacuum to ensure the carpet is cleaned. Our booking policies are quite clear and as there was no mention at all prior to guest entering the room there was no refund. The guest chose to leave and as the room was left vacant and only the bathroom used and complimentary items removed, the manager cleaned the room and it was sold as high demand this particular night. We ask that all guests provide any special needs to us at time of booking by either email or phone call so that we can assist with helping this to be possible. We have many guests that have special guests and by notifying us at time of booking these will always be met if possible or free cancellation if already paid.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tanea Lee wrote a review Jan 2020
Albury, Australia15 contributions3 helpful votes
What a lovely surprise!! After having my flights cancelled due to Bush fires 🔥 and just returning after an os holiday $$$$ I needed some where cost effective I was very fortunate to have found Montego and not only was it sparkling clean pool grounds and room the manager’s were awesome 👏 Mimi and Robert could not have done mire to have made my visit a great one!! Their beautiful boys took my luggage to my room, Mimi gave me water, such genuinely lovely people💓 A few blocks to beautiful beach and all the conveniences right in your doorstep a real gem 💎 Very happy and highly recommend this property Thank u Robert and Mimi Tanea Lee
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from MontegoMotel, Manager at Montego Mermaid Beach Motel
Responded 24 Jan 2020
Thank you Tanea We are pleased that we were able to assist you in your time of need.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kevin r wrote a review Nov 2019
Brisbane, Australia399 contributions62 helpful votes
Room was good very clean and tidy didn’t hear a lot of road noise so got a good night’s sleep the bed was ok air cond nice and cold close to shops and places to eat helpful at the front desk would stay there again
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from MontegoMotel, Manager at Montego Mermaid Beach Motel
Responded 24 Jan 2020
Thank you Kevin. As you say located on the highway the traffic noise is buffered a little by the concrete fence and the the busy peak times is when the traffic can be heard mostly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kayowed wrote a review Nov 2019
Pittsworth, Australia37 contributions31 helpful votes
Basic but Clean and tidy room, king size bed, handy to beach and shops (walking distance), good cafe on site, free off street parking, pool with good relaxing area. Bit of highway noise but ok .......
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Date of stay: November 2019
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from MontegoMotel, Manager at Montego Mermaid Beach Motel
Responded 24 Jan 2020
Thank you we do our best to ensure our little gem is kept neat, clean and tidy. we hope to see you again soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$127 - AU$168 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandGold CoastMermaid Beach
NUMBER OF ROOMS
21
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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MONTEGO MERMAID BEACH MOTEL (AU$127): 2024 Prices & Reviews - Photos of Motel - Tripadvisor

Frequently Asked Questions about Montego Mermaid Beach Motel
Which popular attractions are close to Montego Mermaid Beach Motel?
Nearby attractions include Putt Putt Mermaid Beach (0.6 km), Ken Mansbridge Park (0.8 km), and Himalayan Salt Factory (1.1 km).
What are some of the property amenities at Montego Mermaid Beach Motel?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Montego Mermaid Beach Motel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Montego Mermaid Beach Motel?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Montego Mermaid Beach Motel?
Conveniently located restaurants include Le Cafe Gourmand, The Glenelg Public House, and Little Truffle.
Are there opportunities to exercise at Montego Mermaid Beach Motel?
Yes, guests have access to a pool during their stay.
Is Montego Mermaid Beach Motel located near the city centre?
Yes, it is 0.5 km away from the centre of Mermaid Beach.
Which languages are spoken by the staff at Montego Mermaid Beach Motel?
The staff speaks multiple languages, including English, Chinese, and Burmese.
Are there any historical sites close to Montego Mermaid Beach Motel?
Many travellers enjoy visiting Post Office Gallery (6.0 km).