We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland 4218 Australia
4 people are viewing this hotel
Lock in great prices from these sites
Expedia.comUSD 310
Hotels.comUSD 310
TravelocityUSD 310
travelup.comUSD 311
eDreamsUSD 309
Destinia.comUSD 311
View all 16 deals
* Prices are provided by our partners, and reflect the total stay price payable through our partners, including taxes and fees that are known to our partners and which are due at time of booking. Please see our partners for more details.
Traveller (487)
Room & Suite (127)
Pool & Beach (106)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#1 of 9 hotels in Mermaid Beach
Location
Cleanliness
Service
Value
Turtle Beach Resort provides premier family accommodation set in a sub-tropical oasis just 300 meters to the beach. Truly a relaxing holiday home, the resort offers spacious one, two and three bedroom fully self contained apartments in a 3 storey walk up complex (please note we do not have lifts on site). Facilities include flat screen televisions and complimentary Foxtel channels. All apartments have balconies and terraces that overlook tropical greenery and manicured gardens. Take advantage of the extensive recreational facilities including 4 separate swimming areas with a mix of lagoon and lap swimming pools, waterslide, spa's, adults only pool and spa, Putt'n Around* our 15 hole themed putt-putt course, children's playground, 2 saunas, floodlit tennis court*, fitness room, games room*, 8 BBQ areas and FREE WiFi access. For those who prefer a slower pace, soak up the relaxed poolside atmosphere or send the kids to the cinema theatrette. Enjoy a woodfired pizza at our onsite restaurant 'The Deck' or pick up supplies at our onsite convenience store 'Fresh' which features a wide range of grocery items. Turtle Beach Resort has designed a holiday program especially for the kids, packed with lots of fun activities to compliment our facilities. Club Turtle* is for kids aged four to twelve inclusive where they can choose to sit in and watch or join in the pre-arranged activities including creative art and craft sessions, big screen Wii interactive games, an Xbox only designated room for the game players, as well as party theme nights with Disco and Movies screenings. Our Exciting water playground 'Splash Zone" features 4 water slides, 2 toddler slides, dumping bucket, water cannons and lots more. Book for your family and friends. They will love you for it!
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Mini golf
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Adult pool
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Tennis court
Water park
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
BBQ facilities
Convenience store
Non-smoking hotel
Sun loungers / beach chairs
Clothes dryer
Self-serve laundry
Washing machine
Show more
Room features
Air conditioning
Additional bathroom
Private balcony
Safe
Kitchenette
Dishwasher
Cable / satellite TV
Hair dryer
Seating area
Iron
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Show more
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English
1420Reviews31Q+A100Room tips

Reviews
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 553
  • 506
  • 212
  • 86
  • 63
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
MegsC wrote a review 12 Aug
1 contribution
Just like Paradise resort, we were horribly disappointed with the rooms which were unmaintained (ensuite was worse than backpackers in Asia I have stayed in!) with mould, unclean floors (stickiness under feet & sand on tiles as soon as we arrived). The only reason we would rate this is the kids facilities and location. Especially if you are coeliac as Marie Anita’s is just next door (where I ended up every day to be on the safe food side 🙂) The coffee machine was also touchy, very limited basics such as tea, coffee, no pool towels, kids bunks not made up, mould in bathrooms, ruined kitchen utensils. We were happy to leave a day earlier as our son was unwell (food intolerances & holidaying).
Read more
Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Rosalind O wrote a review July 2022
45 contributions8 helpful votes
We had unit 316, was 2 bedroom and nice and clean. It was upstairs and no lift. Smart TV so could chill with Netflix. Convenient parking underneath our room could easily get to garage for our car rental. The resort is on a main street so easy to drive everywhere and could still walk to a really good Japanese restaurant (Etsu) down the road and the lawn bowls club for a cheap family meal. Used the sauna and the pools. Resort has a nice tropical feel. Would stay again!
Read more
Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Dreamtime Resorts, General Manager at Turtle Beach Resort
Responded 3 weeks ago
Hi, Thank you for taking the time to leave a review. It's so pleasing that you enjoyed your stay! We always love positive feedback regarding our location & facilities. We hope to accommodate you again in the near future, thank you. Kind Regards, Turtle Beach Resort
Read more
Andrew J wrote a review July 2022
Bittern, Australia34 contributions27 helpful votes
I’ve stayed here before about 3yrs ago. I feel that the place has been let to run down a little since then. Even a coat of paint on a few things would make a massive change. The location is very central and it has plenty of facility’s available for the kids especially.. 10min walk to the beach and a couple of shops directly over the road.. Although there is a few permanent residents there, who don’t seem to care about the level of noise they make.
Read more
Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Dreamtime Resorts, General Manager at Turtle Beach Resort
Responded 4 weeks ago
Hi Andrew, Thank you for taking the time to leave us a review. It's very disappointing that your stay with us this time did not meet expectations. Your feedback is very much appreciated and will rectify where possible. It is pleasing however that you enjoyed our location and facilities. Thank you. Kind Regards, Turtle Beach Resort
Read more
Paul wrote a review June 2022
Chirnside Park, Australia1 contribution
For a 4.5 star resort this experience was well below expectations. The room and place was very out dated which was located at the front of the resort. Beds were very uncomfortable and the noise from the traffic and also the mechanical gate. TV wasn’t working, Wifi was terrible and bathroom taps didn’t work normally. This place may have been great back in the 80’s but needs some serious maintenance. For what we paid for a superior 2 bed apartment We won’t be going back anytime soon.
Read more
Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Dreamtime Resorts, General Manager at Turtle Beach Resort
Responded 21 June 2022
Hi, Thank you for taking the time to leave us a review. It's very disappointing that your apartment room did not meet expectations and apologies that you did not enjoy your stay. Your feedback is very much appreciated and will rectify where possible. Thank you. Kind Regards, Turtle Beach Resort
Read more
Mrs S wrote a review June 2022
2 contributions1 helpful vote
Pros- kids club, wood fire pizza, location Cons- mouldy musty room, no lifts have to drag suitcases up for 2nd and 3rd floor rooms, thin blanket, uncomfortable bed, stained carpet, stains on lounge, kitchen and bathrooms dirty, cockroaches everywhere, broken shower cubical, only get 2 rolls of toilet paper, tiny dishwashing liquid, no maid service or fresh towels, unless you stay for 9 nights. Sliding door locked broken. Carpark only designed for tiny cars, make you drive, enter and exit on the opposite side of the road to normal car parks. Will never stay here again. Over $1K for a week and we’ve had to seek medical help and buy supplies to treat our respiratory systems.
Read more
Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Dreamtime Resorts, General Manager at Turtle Beach Resort
Responded 9 June 2022
Hi, Thank you for taking the time to leave us with a review. It's very disappointing that your stay with us did not meet expectations. If you wish to discuss further please don't hesitate to contact us directly. We apologies for the lack of cleanliness and mold throughout your room. We will ensure we rectify where ever possible. It is pleasing however that you enjoyed our location, wood fire pizza and the kids club. Thank you. Kind Regards, Turtle Beach Resort
Read more
EckyB87 wrote a review June 2022
Rutherglen, Australia1 contribution
2 bedroom Superior Room. Second floor apartment. Pros - nice large apartment with washer and dryer. Pool facilities enjoyed by the older children. Bbq facility was great. Nicely maintained gardens. Cons - Beds, Couch and Rollaway like sleeping/ sitting on concrete. Rolla way bed collapses randomly with three year old on it. Bathrooms - exhaust fans don’t work, shower rail falls apart. Main Bedroom light doesn’t work. Extremely small fry pan provided in kitchen. Wifi - basically non existent kept dropping out. Aircon has motion sensor and switches off leaving the rooms stuffy. Cleanliness Dusty under glass tables. Shower had old shampoo and conditioner on the walls. Random unlocked cupboard filled with junk - paint tins, beach toys, spare lamp, paintings etc not safe for small children. Pool Maintenance man putting straight chlorine into the pool filled with children and asking other to leave a spa to do the same? This maybe a job for before the pool is opened for the day. Overall wouldn’t be recommending.
Read more
Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Dreamtime Resorts, General Manager at Turtle Beach Resort
Responded 8 June 2022
Hi, Thank you for your review. It's very disappointing that your stay with us did not meet expectations. We appreciate you taking the time to provide us with some feedback and apologies for your experience. We will ensure we rectify where possible. It is pleasing however that the kids enjoyed our facilities. Thank you. Kind Regards, Turtle Beach Resort
Read more
KATHY O wrote a review May 2022
Melbourne, Australia4 contributions1 helpful vote
I stayed here with my daughter and two year old grandson, we booked through Air b & b as the host owned the appartment. The apartment we stayed in was clean and comfortable and provided most of the amenities required. It was a challenge trying to carry our luggage and a pram up two flights of stairs to get to our room The actual resort is tired and needs some attention. The gardens are well maintained. It is kid friendly and has pools, water slides, tennis court, BBQ facilities and a small toddler playground. It has a cafe which is convenient to dine in if you don't want to venture out and is opened all day up until 8pm, (after 2pm can only order pizza and hot chips) the food is okay. They have a kids club and advertise daily activites but found on one particular day no one there to hold activites, not sure if it was due to staff shortages? Each night/early morning was awoken by a loud noise, (sounding like big wheelie bins being moved about) but not entirely sure. It is close to the Mermaid beach, approximately a 10 minute walk which is great. In summary good for young families but requires some TLC
Read more
Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Dreamtime Resorts, General Manager at Turtle Beach Resort
Responded 1 June 2022
Hi, Thank you for taking the time to leave us a review. We appreciate your feedback and hope to accommodate you again. Thank you. Kind Regards, Turtle Beach Resort
Read more
Nicola R wrote a review May 2022
1 contribution
+1
Not happy at all Booked through discover Queensland, they told us 1 ) this place is amazing for kids (well it’s not for disabled ones we got a ground floor apparently superior it’s far from superior the carpets freying has mould the walls are mismatched paint with cracks the furniture is badly marked and damaged the maintenance team been here twice in 1 day Anyway there’s no way it’s safe for a disabled child the outdoor floors uneven, I couldn’t even go down water slide with her as support 2 ) photos must have been from about 10 years ago as it’s far from what they look like now Asked for a better room and apparently this is the superior would hate to see what the basic room as like as this is terrible Now the kitchen is infested with ants (day2) Then the ants get in all your food and destroy it but then they charge $1 for a roll of toilet paper $1 for coffee sachet Apparently they not provided after day 1 Is a complete joke
Read more
Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Dreamtime Resorts, General Manager at Turtle Beach Resort
Responded 1 June 2022
Hi, Thank you for taking the time to leave us a review. It's very disappointing that your stay with us did not meet expectations. We apologies for the ants found in your kitchen. Your feedback is very much appreciated and will rectify where possible. If you wish to discuss further please don't hesitate to contact us directly. Thank you. Kind Regards, Turtle Beach Resort
Read more
Chelsea Roimata wrote a review Mar 2022
Brisbane, Australia11 contributions
Family of 7 and we all enjoyed our stay here. Beautiful unit we booked through air bnb, 2 bedrooms, washer and dryer, everything you need in the kitchen. Kids loved the splash zone and we could not keep them out of the multiple pools. Restaurant/cafe was average
Read more
Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Dreamtime Resorts, General Manager at Turtle Beach Resort
Responded 21 Mar 2022
Hi Chelsea, Thank you for this wonderful review! We're so glad you and the family enjoyed your stay here. We're looking forward to seeing you again soon. Kind Regards Turtle Beach Resort
Read more
Stella B wrote a review Jan 2022
38 contributions1 helpful vote
+1
Just left Turtle Beach yesterday after an amazing week there. We stayed in a 2 bedroom superior apartment with our three children (one in a porta-cot) and it was everything we needed. A good amount of space so that we could spread out and not sit on top of each other all the time. The resort facilities were amazing, with the adults able to relax at the deck while the children went up and down the slides in the splash zone. The heating of the pools was just enough to take the edge off so that even us adults who usually have to be melting before we swim ended up using them quite regularly. The resort felt nice and safe so our 9-year-old son enjoyed a little bit of freedom as he was allowed to go walking by himself to get ice cream or soft drinks etc. Everything was perfect, from the friendly welcome at check-in to the moment we left, vowing to come back. If anything, the only thing we would change is that next time we will stay longer, or plan fewer things outside of the resort as we genuinely wish we had more days to just relax and use the resort facilities. Even our local friends who came to visit us said that next time we come they will also book a room as they were impressed by Turtle Beach. We will definitely be back sooner rather than later.
Read more
Date of stay: January 2022
Cleanliness
Service
Sleep Quality
Room Tip: No elevators so be prepared to carry bags up four flights of stairs unless you paid for ground...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Dreamtime Resorts, General Manager at Turtle Beach Resort
Responded 14 Feb 2022
Hi Stella, We are delighted to hear your recent stay with us was enjoyable and we thank you for taking the time to provide this review. Knowing that you found the room and facilities to be enjoyable is wonderful to hear. We look forward to welcoming you back in the near future. Kind Regards Turtle Beach Resort
Read more
Previous
123456
PRICE RANGE
USD 140 - USD 254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
turtle beach hotel mermaid beach, sands turtle beach hotel, sands turtle beach mermaid, turtle beach resort gold coast
LOCATION
AustraliaQueenslandGold CoastMermaid Beach
NUMBER OF ROOMS
233
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Turtle Beach Resort
Which popular attractions are close to Turtle Beach Resort?
Nearby attractions include Putt Putt Mermaid Beach (0.8 km), The Spit (1.0 km), and Snooker World (0.9 km).
What are some of the property amenities at Turtle Beach Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Turtle Beach Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Turtle Beach Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Turtle Beach Resort?
Yes, free parking is available to guests.
What are some restaurants close to Turtle Beach Resort?
Conveniently located restaurants include Le Cafe Gourmand, The Glenelg Public House, and Little Truffle.
Are there opportunities to exercise at Turtle Beach Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Turtle Beach Resort have an airport shuttle?
Yes, Turtle Beach Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Turtle Beach Resort have airport transportation?
Yes, Turtle Beach Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Turtle Beach Resort located near the city centre?
Yes, it is 0.7 km away from the centre of Mermaid Beach.
Are any cleaning services offered at Turtle Beach Resort?
Yes, self serve laundry and a clothes dryer are offered to guests.