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Turtle Beach Resort

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2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland 4218 Australia
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About

#1 of 9 hotels in Mermaid Beach
Location
Cleanliness
Service
Value
Turtle Beach Resort provides premier family accommodation set in a sub-tropical oasis just 300 metres to the beach. Truly a relaxing holiday home, the resort offers spacious one, two and three bedroom fully self contained apartments in a 3 storey walk up complex (please note we do not have lifts on site). Facilities include flat screen televisions and complimentary Foxtel channels. All apartments have balconies and terraces that overlook tropical greenery and manicured gardens. Take advantage of the extensive recreational facilities including 4 separate swimming areas with a mix of lagoon and lap swimming pools, waterslide, spa's, adults only pool and spa, Putt'n Around* our 15 hole themed putt-putt course, children's playground, 2 saunas, floodlit tennis court*, fitness room, games room*, 8 BBQ areas and FREE WiFi access. For those who prefer a slower pace, soak up the relaxed poolside atmosphere or send the kids to the cinema theatrette. Enjoy a woodfired pizza at our onsite restaurant 'The Deck' or pick up supplies at our onsite convenience store 'Fresh' which features a wide range of grocery items and an internet cafe. Turtle Beach Resort has designed a holiday program especially for the kids, packed with lots of fun activities to compliment our facilities. Club Turtle* is for kids aged four to twelve inclusive where they can choose to sit in and watch or join in the pre-arranged activities including creative art and craft sessions, big screen Wii interactive games, an Xbox only designated room for the game players, as well as party theme nights with Disco and Movies screenings. Our Exciting water playground 'Splash Zone" features 4 water slides, 2 toddler slides, dumping bucket, water cannons and lots more. Book for your family and friends..They will love you for it!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Mini golf
Babysitting
Parking
Wifi
Hot bath
Adult pool
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Tennis court
Water park
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Spa
BBQ facilities
Convenience store
Non-smoking hotel
Sun loungers / beach chairs
Clothes dryer
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Private balcony
Safe
Seating area
Kitchenette
Dishwasher
Flatscreen TV
Microwave
Refrigerator
Kitchenware
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Languages Spoken
English
1,400Reviews28Q+A100Room tips
Traveller rating
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Popular mentions
Glenda L wrote a review 17 Apr
10 contributions
As a small family, holidays can sometimes be tricky as it can be hard to find other kids to play with. The KidsClub was a big appeal for us. Turtle Beach was perfect for us. Very family oriented, on-site pools and slides were all operational, having all been recently renovating and the grounds are very well cared for considering how busy the resort is during school holidays. KidsClub ran beautifully, loved being able to book online for the sessions. The staff were amazing and the kids made friends easily in the pools, splash park and kids club. Location is spot on, the gluten free cafe next door was great for our food intolerances. Short walk (less than 10 minutes) across to Mermaid Beach patrolled area. The apartments are self-serviced, so you do need to take your own beach towels and purchase additional bits and pieces other than the starter pack. If you read the Compendium on the website before you go, you’ll know all the ins and outs. We had one of the older rooms near the adults pool on the quieter side of the resort which worked great for us. The room was 90’s style but functional. The beds are due for an upgrade in that room but it depends which room you get, as we learned talking to other families during the week. We ate at the Deck while watching kid on the splash park - such a good set up. We used the gym, it’s small but managed a pretty good little holiday work out so happy with that. Putt putt course is hard but a great little diversion for a bit. Like many resorts and apartments on the Gold Coast, it has been around for years and the design isn’t super modern, but it does exactly what it says it will do. We loved it, and will have great memories of a relaxing week.
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Date of stay: April 2021Trip type: Travelled with family
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Mrs Havs wrote a review Mar 2021
Adelaide, Australia74 contributions8 helpful votes
We arrived here for our honeymoon with our kids. There was no acknowledgement of our honeymoon, no big drama but was the only hotel during our stay that didn’t acknowledge it. The room had all the amenities required but they weren’t anything special. The staff were pleasant. The location was ok. The downside was the car parking, really hard to get a park near the room. Would be a good idea to have allocated parking. Also the pools were very cold when we were told they were heated. Also, if you stay here you need to bring your own pool towel. The kids had a great time, although I’m not sure we’d come back.
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Date of stay: March 2021Trip type: Travelled with family
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Response from Dreamtime Resorts, General Manager at Turtle Beach Resort
Responded 3 weeks ago
Hi Mrs_Havs123, Thank you for your review. We are pleased to hear that your kids had a great time at Turtle Beach Resort. We are disappointed to read not all of your expectations were met throughout your stay, we apologise that your honeymoon was not acknowledged as our staff do try their best to ensure all guests are satisfied. We appreciate you taking the time to share such detailed feedback and we will be sure to follow up and rectify where needed. We do hope to welcome you back in the future. Kind regards, Turtle Beach Resort
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Boyd J wrote a review Feb 2021
Maleny, Australia1,272 contributions400 helpful votes
There's a lot to like about the resort. It has an abundance of pools and plenty of child/family oriented activities. The underground parking means that parking isn't an issue. Our two bedroom apartment was spacious and comfortable enough (except in the bedrooms once the afternoon sun hit them). The areas for improvement focus on maintenance, especially doors that don't close properly and ventilation. There is an air conditioner in the main living area, but down the hallway on the western side of the building, the two bedrooms only have fans that struggled, and failed to cool these rooms on hot summer days before mid-evening. This was a real challenge when trying to put an infant to bed in a stuffy, warm room. The toilet in the hallway has no ventilation. How did that get through the building code. No exhaust fan???
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Date of stay: February 2021
1 Helpful vote
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Response from Dreamtime Resorts, General Manager at Turtle Beach Resort
Responded 11 Mar 2021
Hi Boyd J, Thank you for your review. We are pleased to hear that you found Turtle Beach Resort great for children and found your apartment spacious. We appreciate you taking the time to share your feedback here on TripAdvisor and we will be sure to follow up on your comments mentioned and rectify where needed. We hope to welcome you back in the near future. Kind regards, Turtle Beach Resort
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Laurenf wrote a review Jan 2021
1 contribution1 helpful vote
We have just completed a 6 night stay with an 11 year old and 1 year old and I have absolutely zero complaints about turtle beach. It has everything you need to pretty much just stay here on site with the odd walk to the beach or even to pacific fair. Our room was the perfect size (2bedroom) we were on the second floor, but it’s completely not an issue for carrying the pram etc... and it gave us a nice view of the pools. The pools were clean, the restaurant was fantastic and even did takeaway for when your little ones are asleep and you still wanted a nice meal. Honestly I can’t fault it and I would really recommend it to anyone who wants to have a family holiday on the Gold Coast!
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Date of stay: January 2021Trip type: Travelled with family
1 Helpful vote
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Response from Dreamtime Resorts, General Manager at Turtle Beach Resort
Responded 11 Mar 2021
Hi laurenjoshy, Thank you for your kind review. We are thrilled to hear that you enjoyed your family holiday with us here Turtle Beach Resort and found it perfect. We appreciate you taking the time to leave your lovely feedback here on TripAdvisor as well as highly recommending us so thank you again! We look forward to welcoming you back very soon. Kind regards, Turtle Beach Resort
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Kristin L wrote a review Jan 2021
24 contributions1 helpful vote
We booked Turtle beach after our holiday to Noosa had to be canceled due to something coming up before Christmas. When I went to rebook in January, I was initially disappointed there was no availability and so my friend suggested Turtle beach resort on the Gold Coast instead. Well, what a wonderful turn of event that turned out to be! The resort was amazing for my four kids and super relaxed for the adults! Our family suite was spacious and clean with a great view to the pools, splash zone and cafe/bar. The beach was just across the road! We really had the best time and will certainly be coming back! I am sad to be home 😔 Service was lovely too - as was the weather! ☀️
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Date of stay: January 2021Trip type: Travelled with family
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Response from Dreamtime Resorts, General Manager at Turtle Beach Resort
Responded 11 Mar 2021
Hi cookiet2021, Thank you for your kind review. We are delighted to hear that you enjoyed your family Christmas holiday with us here at Turtle Beach Resort. We appreciate you taking the time to leave your positive feedback here on TripAdvisor. We look forward to welcoming you back in the near future for another family holiday. Kind regards, Turtle Beach Resort
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PRICE RANGE
USD 92 - USD 229 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
turtle beach hotel mermaid beach, sands turtle beach hotel, sands turtle beach mermaid, turtle beach resort gold coast
LOCATION
AustraliaQueenslandGold CoastMermaid Beach
NUMBER OF ROOMS
233
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Frequently Asked Questions about Turtle Beach Resort
Which popular attractions are close to Turtle Beach Resort?
Nearby attractions include Putt Putt Mermaid Beach (0.8 km), The Spit (1.0 km), and Snooker World (0.9 km).
What are some of the property amenities at Turtle Beach Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Turtle Beach Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Turtle Beach Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Turtle Beach Resort?
Yes, free parking is available to guests.
What are some restaurants close to Turtle Beach Resort?
Conveniently located restaurants include Le Cafe Gourmand, The Glenelg Public House, and Etsu Izakaya.
Are there opportunities to exercise at Turtle Beach Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Turtle Beach Resort have an airport shuttle?
Yes, Turtle Beach Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Turtle Beach Resort located near the city centre?
Yes, it is 0.7 km away from the centre of Mermaid Beach.
Are any cleaning services offered at Turtle Beach Resort?
Yes, self serve laundry and a clothes dryer are offered to guests.
Is Turtle Beach Resort accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.