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Tropicana Motel
Tropicana Motel 2595 Gold Coast Hwy, Mermaid Beach, Gold Coast, Queensland 4218 Australia
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Avg. AU$107 /night, 2/18 - 2/19
AU$270
per night
AU$189
per night
AU$107
per night
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About
#2 of 5 motels in Mermaid Beach
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tropicana Motel is Completely Refurbished,All rooms have a Microwave,Toaster,Tea,Coffee facilities,Reverse Cycle Air-con.Across the Highway from Pacific Fair Shopping Centre,Short walk to Jupiters Casino,Dracula`s,Convention Centre,Light Rail and Bus terminal, Broadbeach Shopping and Dining Centre. FOXTEL available FREE in all rooms with a wide screen TV. Beach is 200metres walk away. WIFI free for first 300mb. Laundry service available - pls check with Reception.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Pool
Outdoor pool
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
Room features
Air conditioning
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Centrally Located
Location
Tropicana Motel 2595 Gold Coast Hwy, Mermaid Beach, Gold Coast, Queensland 4218 Australia
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 83 out of 100
83
59 Restaurants
within 0.5 kilometers
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
This is the second time we have stayed here( that says something). It is a good price and location for the Broadbeach Blues Festival. The bathroom is spacious. We had the room for three people ( the same room as last time). It had a fridge which we always appreciate and shops close by. There is some cutlery and crockery to use for breakfast saving us money. We would stay again.
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for 2 night at this motel, communication with staff was very clear & easy via email & txt. The room is exceptionally clean & despite being on the highway, not too noisy at all. I felt safe as a solo traveler & everything I needed was within a 15 minute walk. I would recommend it to anyone needing a quick budget stay in Broad Beach.
Only things to note was no duvet on the bed, I used a blanket from the cupboard & the bedside lamp needed a new light bulb.
Only things to note was no duvet on the bed, I used a blanket from the cupboard & the bedside lamp needed a new light bulb.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
For the festive season, this is possibly 1 of the cheapest deals available!! It was excellent none the less, had all needs meet & was expecting due to this time of year the deposit to take longer to process but it didn't so everything has worked out very well here & it's a location perfectly based near the shops - public transport too. So 100% recommend staying here
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Try & book as early as possible,so you've got more options of you need/want to stay longer than a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our stay here was OK but not brilliant. Although we had paid for the room we got an email about two days before saying if we did not pay the $100 bond our booking could be cancelled. We tried unsuccessfully for hours to contact them by phone and in the end the hotel we were staying in up the coast managed to contact them on our behalf and pay the bond. We were travelling all over Australia and this was the only hotel that wanted a bond before we even arrived and what for I am not quite sure!
We were told which room we were in and that it would be open with the key inside. What happened if someone just helped themselves to stuff in the room and we got charged from the bond? Parking was a bit of a nightmare as there are not enough spaces for the rooms, we managed to squeeze our car into one of the spaces but were constantly worried about damage.
Within walking distances to lots of shops, bars and restaurants and of course the beach.
Room was OK although the carpets could do with replacing. It was not one of the best places we stayed in but it served a purpose for 2 nights. We got the bond back within 24 hours but were not happy about having to pay this. Would not stay here again.
We were told which room we were in and that it would be open with the key inside. What happened if someone just helped themselves to stuff in the room and we got charged from the bond? Parking was a bit of a nightmare as there are not enough spaces for the rooms, we managed to squeeze our car into one of the spaces but were constantly worried about damage.
Within walking distances to lots of shops, bars and restaurants and of course the beach.
Room was OK although the carpets could do with replacing. It was not one of the best places we stayed in but it served a purpose for 2 nights. We got the bond back within 24 hours but were not happy about having to pay this. Would not stay here again.
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Date of stay: February 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I booked this Motel online and got a confirmation email. Upon arriving 30 minutes later, my husband was rudely told there were no rooms available. He showed them the confirmation (which they also had on their email), but they said too bad, no rooms available, and blamed the booking company, Hotels.com He was really taken back as to how rude they were about it!
We called Hotels.com and they tried to call the motel with no response. They bent over backwards to find us a room, upgrading us to a great 4 star hotel due to the inconvenience... Thank you hotels.com! And maybe Tropicana could learn a trick or two about customer service from hotels.com!
We called Hotels.com and they tried to call the motel with no response. They bent over backwards to find us a room, upgrading us to a great 4 star hotel due to the inconvenience... Thank you hotels.com! And maybe Tropicana could learn a trick or two about customer service from hotels.com!
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Date of stay: November 2015Trip type: Travelled with family
Value
Service
Sleep Quality
Room Tip: Good luck if you book online.... best you call to make sure they actually have rooms!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from kiwicatz, Manager at Tropicana Motel
Responded 29 Nov 2015
to begin: there's a line on our on- line reservation form that states "Check in between Noon and 8.30 PM " Most guests either work within these parameters or choose to stay in an establishment offering 24 hour service (usually at far greater cost) If I wanted to be rude I would have pointed this out to your Husband who arrived some 10 minutes after we had closed. I did not . To the best of my recall I said I was sorry, we had no rooms available and that we were experiencing on going problems with hotel.com reservations in that the system was not responding to close out instructions. Further I believe I told him that we had been trying contact Hotel.com to have the issue resolved.. If any of this caused offence then I offer my unreserved apology. From the tone of your comments it seems that you suspect a bit of buck passing on my part. I assure that it is not and before you decide who should be teaching who a trick or two you should acquaint yourself with the facts. viz. when the motel clicks on the close-out button all agencies (Expedia, Hotel.com and Last minute.com) should lock out intending guests.That is the system should have prevented you from making a reservation at Tropicana when you did. And whilst Expedia recognises the close out, the secondary agencies appear to ignore it. I emailed our concerns to Expedias' Hotel support Manager Nov 2 then tried telephoning Nov 24. All telephones had been disconnected. All other Local office phones appear to be disconnected too..The call centre handling your problem from Arizona has given me another number but they are closed for Thanksgiving. - Hope you understand the frustration of one committed to good service. Finally, Many thanks for your comments. Hopefully they will elicit action from someone in control of the system.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firstly we got a 2 bedroom apartment, thats it though, there are two bedrooms and nothing else. We didn't find this too bad though, but if you want to spend any time in the apartment then this would be annoying as there is nowhere to hang out except beds. If you knew this in advance then this would be okay.
The inside is newly renovated and is clean and fresh. We couldn't fault the insides of the room.
The room has a lot of road noise and this could be a problem for light sleepers. It is right on the corner of the Gold Coast highway and two vehicles at a time pull into the parking lot at all hours of the night, stop for a second and pull out. They seem to talk to someone in another vehicle and pull away. They are only there for small amounts of time, I'll leave it up to your imagination what could be going on.
The beds and pillows were nice and an average sleep could be had.
Okay, now for the gripes, we had kids and we are non smokers. The compendium says that guests shouldn't smoke outside of the rooms. Now since the rooms have nowhere to hang out, everyone seems to hang out, and smoke, on the balcony. The rooms have security screens but the windows themselves don't lock and the front door doesn't quite reach the ground, so smoke enters the room. Also, noise from these people being right outside your window is excessive. On site management did nothing to curb this.
One morning I saw a guest find drugs in a bag with scales and hand them in to reception, to reiterate I saw this with my own eyes. The conversation I had with the person who found the drugs has been deemed hearsay and I cannot put it in the review as it breaches tripadvisor guidelines.
Now, this is not the hotels fault, it is a convenient location for this to occur, but families need to know this goes on prior to staying.
Overall we had a good stay when we were in the unit, it is convenient and if you can get past the stuff that happens outside the unit then this could be a nice stay.
The inside is newly renovated and is clean and fresh. We couldn't fault the insides of the room.
The room has a lot of road noise and this could be a problem for light sleepers. It is right on the corner of the Gold Coast highway and two vehicles at a time pull into the parking lot at all hours of the night, stop for a second and pull out. They seem to talk to someone in another vehicle and pull away. They are only there for small amounts of time, I'll leave it up to your imagination what could be going on.
The beds and pillows were nice and an average sleep could be had.
Okay, now for the gripes, we had kids and we are non smokers. The compendium says that guests shouldn't smoke outside of the rooms. Now since the rooms have nowhere to hang out, everyone seems to hang out, and smoke, on the balcony. The rooms have security screens but the windows themselves don't lock and the front door doesn't quite reach the ground, so smoke enters the room. Also, noise from these people being right outside your window is excessive. On site management did nothing to curb this.
One morning I saw a guest find drugs in a bag with scales and hand them in to reception, to reiterate I saw this with my own eyes. The conversation I had with the person who found the drugs has been deemed hearsay and I cannot put it in the review as it breaches tripadvisor guidelines.
Now, this is not the hotels fault, it is a convenient location for this to occur, but families need to know this goes on prior to staying.
Overall we had a good stay when we were in the unit, it is convenient and if you can get past the stuff that happens outside the unit then this could be a nice stay.
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Date of stay: September 2013Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jb b, Manager at Tropicana Motel
Responded 29 Oct 2013
This is the response we have made to this revue. The guest was obviously looking for a 'cheap' apartment - we are a Motel, not Apartments. We feel it unfair that a revue such as his sits for all time in the public view with us having no right of (public) reply. So this is our reply to him. To begin we should correct your misapprehension- you did not get a 2 bedroom “apartment” equipped for “living in”. What you got was 2 motel rooms with an adjoining bathroom. These were designed and built way back in the sixties as a place to “sleep” as opposed to a place for “living” If you required an apartment then you should have rented one – Our website is in no way misleading and describes accurately what we are offering – Our rooms were refurbished two years ago with new floor, wall ceiling treatments, new furniture and bedding / soft furnishings. Apart from the traditional tea and coffee making equipment, we have added a microwave, crockery, cutlery and glassware together with super quiet and efficient R/V air conditioning and a large flat screen TV - In short everything has been added that could be fitted within the confines of a motel room but the rooms are still “motel rooms” Management and Staff continue to do all possible to ensure rooms remain spotless. No “imagination” is needed to explain short visits from motor vehicles – With the one way arrangement of traffic on Gold Coast Hwy, drivers turning out of Mermaid Ave. can only turn “South”. Realising this at the last minute, many drivers pull in to our car park to turn around. Sometimes such vehicles belong to visitors driving in convoy and they use the opportunity to confer with their friends in following vehicles. If you took the time to watch for an hour you would observe that this happens frequently night and day. Nothing sinister. No problems, though it apparently bothers some people. If we were to see a lot of people smoking on the balcony, in contravention of house rules, our first reaction would be to read the house rules again to make sure we'd got them right. Not you Hey! Jump right in ! To hell with the consequences!! If you were to read the rules in the guest compendium a second time you would see that guests are directed to smoke on the balcony(They do have to smoke somewhere!) We are aware that this can disturb others late at night, so do check regularly to ensure noise is kept to a minimum and that voices are kept to conversational levels. This may still disturb some people, but we see it as preferable to people smoking in the rooms. Windows are protected by security screens therefore locks are superfluous. Yes there was small bag of drugs found. The police arrived within 20 minutes. They identified the source of the drugs within another 20 minutes and established that the person involved was of interest to them. For the remainder of the weekend they stayed very close. Had you the courage and the courtesy to approach management with your concerns, they could have been quickly allayed and you could have rested easy knowing you and your family were quite safe. It is our usual custom to offer thanks to guests for the benefit of their constructive criticism and advice. On this occasion however you must know that we resent having to take the time to respond to ill conceived comments that are in no way helpful in our efforts to make things better and which have the potential to cause undeserved damage, when aired in a public forum in which we have no right of reply. Management Tropicana Motel, Mermaid Beach
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am currently staying at the motel. The rooms are neat and tidy with large screen TV. Gone are the days of motels offering meals ect which when on business is really good if available. I think the bedding could be updated, but good for most. I didn't find it noisy at all.
I biggest issue is that other people staying in other rooms smoke outside of their rooms and the smell of cigarette smoke comes in to the rooms which makes it horrible for us non smokers. If I could suggest that people who smoke should not do so away a certain distance of their rooms and not right outside other guests rooms . I was woken at 3am to the odour of cigarette smoke and a person coffing the head off because of this
I biggest issue is that other people staying in other rooms smoke outside of their rooms and the smell of cigarette smoke comes in to the rooms which makes it horrible for us non smokers. If I could suggest that people who smoke should not do so away a certain distance of their rooms and not right outside other guests rooms . I was woken at 3am to the odour of cigarette smoke and a person coffing the head off because of this
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Date of stay: October 2016Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stopped by here late one night having ended up in the Gold Coast a night earlier than planned. It looked like an ok place to sleep, so I checked in. It was right across the road from the Pacific Fair shopping centre, and the light rail runs just in front of the motel.
There is free parking in the motel carpark (just outside the rooms) so that was handy. Casino is just a short walk away, as are a few restaurants for a bite. Broadbeach central area is a very short drive (2-3 mins), or a long stroll (20-25 mins).
Rooms are surprisingly clean and bright, and looks like it was refurbished fairly recently. Room also comes with a microwave, kettle, and some basic cutlery and crockery. Really not too bad for $80.
There is free parking in the motel carpark (just outside the rooms) so that was handy. Casino is just a short walk away, as are a few restaurants for a bite. Broadbeach central area is a very short drive (2-3 mins), or a long stroll (20-25 mins).
Rooms are surprisingly clean and bright, and looks like it was refurbished fairly recently. Room also comes with a microwave, kettle, and some basic cutlery and crockery. Really not too bad for $80.
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Date of stay: August 2014Trip type: Travelled solo
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jb b, Manager at Tropicana Motel
Responded 9 Sept 2014
Thank you for taking the time to review, and apologies that we fell short on the service aspect. Come again sometime and let us show what we can do!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A clean and well kept motel on the inside, and renovated, more parking would be better. There is no visitor parking and the owner wont hesitate to approach your visitors rudely to advise them of this. We also were reminded by a loud rude voice at the door that check in is at 10am. The door was closed and it was 9am, highly unnecessary. Did not appreciate this at all. We had extra guests stay and in the morning we were rudely informed by the owner hiding in the laundry and yelling aloud that its 20 dollars per person for the extra people. We happily paid, and while mentioning the inappropriate instances, it was not taken too well and further rudeness was expressed by the male owner. I will NEVER stay here again purely because they were rude. But I would recommend a stay here for affordability and locality, but only if you can tolerate rudeness.
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Date of stay: December 2012Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recently had an overnight stop here. The motel is located on the main Gold Coast Highway opposite the Pacific Fare Shopping Centre. It is walking distance to all bars and restaurants in the Broadbeach area. The gentlemen at the check in counter was lovely. Very friendly and check in was very quick. I had s parking spot and I was allocated an upstairs room. The building doesn’t look much from the outside however I was pleasantly surprised when I entered my room. The carpet was new and the bathroom had been renovated. The showers was very large and even had s pull out clothes Line in it . There was a hairdryer and toiletries . There was cupboards and drawers in the main area and I was surprised to find a microwave plates cups cutlery washing up liquid and a t towel . There was s jug and milk in the garden fridge. There was s selection of teas coffees and sugar. The room had aircon and a tv with Foxtel. For the price and facilities provided it was excellent and I will stay again
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Date of stay: June 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from tropicana m, Manager at Tropicana Motel
Responded 24 June 2019
Thank you for our comprehensive review, I am sure it will be useful for others.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi Irene could you please let us know when you are coming in and your surname so as we can confirm your late check in.
Regards John
Hi Gaye,
yes that would be fine the recepition is open until 7.30pm
and the payment is taken on booking
hope this is of help to you
Thank you
Yes you can, any time after 8 am.
Regards
Jan
You get to indicate when you plan to arrive from memory.
"Try & book as early as possible,so you've got more options of you need/want to stay longer than a couple of days at a time."Read full review
"As always with motels with outside entry, the upstairs rooms are quieter and less subject to headlight glare from vehicles in the car park."Read full review
PRICE RANGE
AU$107 - AU$173 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandGold CoastMermaid Beach
NUMBER OF ROOMS
17
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Tropicana Motel
Which popular attractions are close to Tropicana Motel?
Nearby attractions include Event Cinemas Pacific Fair (0.4 km), Himalayan Salt Factory (0.2 km), and 19 Karen Contemporary Artspace (0.3 km).
What are some of the property amenities at Tropicana Motel?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Tropicana Motel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Tropicana Motel?
Guests can enjoy barbeque facilities during their stay.
What are some restaurants close to Tropicana Motel?
Conveniently located restaurants include Le Cafe Gourmand, Iyara thai, and The North Room.
Are there opportunities to exercise at Tropicana Motel?
Yes, guests have access to a pool during their stay.
Are there any historical sites close to Tropicana Motel?
Many travellers enjoy visiting Post Office Gallery (4.9 km).
Is Tropicana Motel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.