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Palazzo Versace

Traveller (1658)
Room & Suite (593)
Dining (217)
About
Location
Cleanliness
Service
Value
Nestled between the Pacific Ocean and the Gold Coast Broadwater, Palazzo Versace Gold Coast is ‘a destination within a destination’. A waterfront setting, spectacular architecture, Italian furnishings, extraordinary service and an ambience of pure glamour. Palazzo Versace is everything you would expect from the world’s first fully fashion-branded hotel; home to three award winning restaurants, famed day spa, Fitness & Wellbeing Centre, private marina, Versace Boutique and access to Australia’s first Water Salon poolside cabana experience. Housing 200 light-filled rooms in timeless craftsmanship accessorized by Bespoke Versace furnishing and a ‘Juliet’ balcony inviting the Gold Coast sunshine and azure skies to pour in. With a glorious sub-tropical climate; cosmopolitan approach to life; and the beauty of a Renaissance palace, Palazzo Versace creates the perfect holiday and the ultimate escapism.
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Property amenities
Pool
Free Parking
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free Internet
Airport Transportation
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Marina View
Lagoon View
HOTEL CLASS
2,363Reviews
2,182Photos
25Q+A
100Room tips
Traveller rating
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  • 184
  • 182
Time of year
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Popular mentions
+1
We spent 1 night here on 9 January 2019. We were checked in by Phillip who immediately made us fell at ease and very welcome. We arrived early but did have to wait until 3pm for our room. We relaxed around the pool area which had wonderful beds whilst we waited for the room.
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This is the second year I have been to this establisment been extremely disappointed. I returned with the hopes it would improve and with the promise of an upgrade and better service... I was wrong. Checked in an hour later than expected. The room looked used. I had to
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Response from Philip_Patino, Front Office Manager at Palazzo Versace
Responded yesterday
Dear Mboutros74, I would like to take this opportunity to thank you for the time you've spared to share your Palazzo Versace experience with us and of course the TripAdvisor community, feedback whether positive or constructive is key to us as a hospitality business as it allows us to move forward and develop to further satisfy our guests needs. I do apologise for the disappointment you felt on your second stay with us and please know that after our discussion at check-out i have passed on your feedback to all departments of the hotel. We have forwarded on your feedback in particular to our In-Room dining team and also housekeeping team for further investigation. Please know that these investigations will help us improve our services to guest even further. As discussed at checkout i would welcome the opportunity for you to contact me should you decide to stay again in the future to ensure your next stay with us is a more memorable one, for all the right reasons. Kind Regards Philip Patino Front Office Manager
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One of the highlights of our stay at Palazzo V was listening to the The Cassidy Wilson Trio at in the lounge bar on Friday/Sat nights. These pro musicians fill the lobby with smooth contemporary tunes with their own branded style that adds an element of warm class to this grand
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Response from Philip_Patino, Front Office Manager at Palazzo Versace
Responded yesterday
Dear Angelo C, Thank you for writing such a kind and positive review of your recent stay here at Palazzo Versace. It is our aim for each and every guest to feel as you've described in your review so thank you for expressing your opinion. I will be sure to pass on your kind words to Cassidy and his fellow musicians, they will be delighted to hear such positive feedback. Thank you once again for your review and we hope to see you again soon. Kind Regards Philip Patino Front Office Manager
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+4
This hotel screams luxury at you from the minute you arrive and see the hotels Rolls Royce Phantoms parked outside. You then enter the lobby to the mosaic, chandelier and stunning floral arrangements. We arrived 3 hours before check-in time ans our room was ready for us. The
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Response from Philip_Patino, Front Office Manager at Palazzo Versace
Responded yesterday
Dear E3267JLKarenc, On behalf of the entire Palazzo Versace team I would like to thank you for writing such a kind and positive review. Here at Palazzo Versace we work tirelessly to ensure that our guests are 100% satisfied so when we receive feedback such as yours it really means a lot to us. I am glad we were able to accommodate your early arrival and that you took the time to admire our mosaic, chandelier and stunning floral arrangements. Thank you once again E3267JLKarenc and I hope it’s not too long before we have the pleasure of welcoming you back. Kind Regards Philip Patino Front Office Manager
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+5
We arrived at the Versace hotel at 7.30am after traveling 27hrs from London. We explained this on arrival and was told our room has been cleaned and will be ready momentarily, the receptionist said to have a coffee and then come back. We arrive back and the room wasn’t ready. We
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Response from Philip_Patino, Front Office Manager at Palazzo Versace
Responded yesterday
Dear LondonTravelerr, Thank you for taking the time to review the hotel. Whilst we do our utmost to honor all of our guest requests sometimes this is not possible. When guest arrive early to the hotel we will always try to accommodate them and i am glad that we are able to check you into your room much earlier than the normal check in time of 3pm. We understand our guest travel from all over the globe and will always try to ensure they are looked after should they arrive before the normal check-in time. We have also addressed your comments with our Housekeeping manager regarding the cleanliness of the room and i am aware you have been speaking with our Guest Relations Manager regarding the same issues. I do apologise for the lack of service you experienced during your stay and i do hope that we get the chance to change your opinion on the hotel in the future. We will again try to work with Agoda regarding the refund of your charges and a separate email has been sent to yourself regarding this. Kind Regards Philip Patino Front Office Manager
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Twin Lagoon Room
Twin Lagoon Room Bathroom
Twin Lagoon Room
View from Twin Lagoon Room
filthy wallks
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123456119
Can I visit the Versace pools if I am not a hotel guest?
No you need your room key to get in
0 votes
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Hi A we didnt but give them a call personally and speak direct to reservations manager keep tecord of time and who you spoke to cheers
0 votes
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Don’t bother you will be disappointed...
1 vote
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What time is the pool open until?
Pool is open from Sunrise to Sunset. A fantastic team serves food& beverage from 9am to 5pm.
0 votes
What time is the pool open until?
Yes I recall 8:00pm although the pool is not heated so outside of the summer months it may be a bit cool for swimming after the sun loses its intensity in the later afternoon.
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12345
"ask for a clean room"
"Our level 3 Lagoon room was fantastic"
"Do not bother, stay away from this hotel"
"Best views would be overlooking the Broadwater."
"They are all good ."
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12345620
PRICE RANGE
USD 251 - USD 915 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palazzo versace main beachpalazzo versace hotel main beachhotel versace
LOCATION
AustraliaQueenslandGold CoastMain Beach
NUMBER OF ROOMS
200
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