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Palazzo Versace

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1,696 Reviews from our TripAdvisor Community

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Showing 1,643: English reviews
Brisbane, Australia
Reviewed 3 days ago NEW

I am more than appalled with the customer service I experienced. I organised a special night away for my parents and for 2 bottles of wine to be in their room upon arrival. The bottles were NOT in the room; my parents were charged for breakfast (which had already been paid for), and the hotel said "we will give you...

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2Thank luanafp
Melbourne, Australia
Reviewed 3 days ago NEW

Been coming here since they opened almost every year and although they have had a few downs with the ups, they've largely maintained their status as the only really groovy 5 Star beach hotel in Australia with all the trimmings. The rooms need a bit of a redo but the food is great, surroundings lovely, and the advent of an...

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1Thank roberg392
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear roberg392, Thank you for returning this year to once again enjoy the luxury that is Palazzo Versace Gold Coast. We are delighted to hear that your stay was excellent yet again! We all look forward giving you a warm Versace welcome back again soon. Warm regards, Brianna Pearson Guest Relations Manager

Brisbane, Australia
Reviewed 3 days ago NEW

What a wonderful way to feel festive yet escape the Christmas Crazy. Sipping a cocktail while listening to music and being pampered. The staff are so polished and their concern for the guest is paramount. Wonderful stay yet again and we can't wait to return.

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1Thank Melina v
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Melina v, Thank you for your lovely review on your recent experience at Palazzo Versace Gold Coast. We are delighted to learn you enjoyed your Pre-Christmas Getaway and look forward to welcoming you back in the New Year! Warm regards, Brianna Pearson Guest Relations Manager

Reviewed 3 days ago NEWvia mobile

After having wanted to visit this hotel for many years, I finally came up to the Gold Coast and naturally this hotel was a must! My husband and I excitedly drove up to the entrance the bell boy was lovely opened my car door and greeted us happily and assisted with our luggage. However, this is where the luxury and...

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3Thank Evelyn K
London
Reviewed 6 days ago NEWvia mobile

.....But when it did disappoint, albeit momentarily, over a pool issue it was put to to rights so successfully by Emilia on the front desk that instead of leaving dissatisfied we put the star rating up to 5. Hotels get things wrong from time to time - but my judgment on a hotel will always be based on how it...

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2Thank dmhLondon
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear dmhLondon, Thank you for taking the time to post your review regarding your recent stay at Palazzo Versace Gold Coast. Whilst it is disappointing to learn you did have a concern during your stay, I was delighted to hear our Front Desk staff were able to completely turn around your experience in such a timely and professional manner. Your...

Reviewed 1 week ago NEWvia mobile

Lovely hotel. We enjoyed our stay very much, we stayed for 4 nights and the staff were very professional and they have an excellent Concierge service. However, I found the bed too soft and pillows too fluffy so it was very hard to me to get a good night sleep. The room was very nicely decorated but I think it...

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Helpful?
Thank cincin1822
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear cincin1822, Thank you for your sharing your review on your recent experience at Palazzo Versace Gold Coast. It is wonderful to hear that our staff, and more specifically our Concierge team, helped deliver such a memorable stay! Your comments, both positive and constructive have been passed onto our Management Team for review. We look forward to welcoming you back...

Reviewed 1 week ago NEWvia mobile

Very nice and classy hotel! We book most activities through the hotel concierge and great service and price! We book a surf lesson which include pick up from hotel and drop off to our lunch restaurant which was great! Only thing is that the lighting in the room is a little dark and it will be great if they provide...

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Thank Allan C
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Allan C, Thank you for taking the time to provide your review on your recent experience at Palazzo Versace Gold Coast. We are delighted you had an enjoyable time with us and hope to see you again soon! Warm regards, Brianna Pearson Guest Relations Manager

Reviewed 1 week ago

Decided to stay overnight here as well known to us from a popular UK TV programme and from previous visits to the Gold Coast. Easy booking a Lagoon room, fair price for what was offered, room over looking pool. Lovely Versace soft furnishings, although rooms could do with a face lift. (Hotel built in 2000) All staff we spoke with...

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Thank Kingdom8
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Kingdom8, Thank you for taking the time to provide your review on your recent experience at Palazzo Versace Gold Coast. Whilst we are please you enjoyed your stay overall and that our staff were able to address your concerns when your raised them, we would like to take this opportunity again to apologise for the impact these concerns had...

Auckland, NZ
Reviewed 2 weeks ago via mobile

My husband and I used to come here every year for an adults only break away. It has been three years since we have been back. We happened to pick the same weekend all of the schoolies were let loose on the GC. Fortunately we are away from all that madness staying at this lovely hotel. We have been coming...

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1Thank BeetleBabe
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear BeetleBabe, Thank you for taking the time to provide your review on your recent experience at Palazzo Versace Gold Coast and thank you for your loyalty over the past 10 years. We are delighted you once again had such an enjoyable experience, though your constructive feedback has also been noted and addressed with the relevant departments for review -...

Broadbeach, Australia
Reviewed 2 weeks ago via mobile

A friend from Adelaide was keen to visit. Admittedly the rhubarb and passion fruit jam on the scones was superb. The young waiter unfortunately didn't match our Versace expectations- he didn't know any answers to our questions about the menu, didn't offer to find out and didn't have the outgoing personality for recommendations so it was only due to him...

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1Thank Sharingduecredit8
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Sharingduecredit8, Thank you for your review on your recent experience at Palazzo Versace Gold Coast. Upon reading your review, I was disappointed to learn of your comments in relation to the level of service that you received during your experience in the restaurant. I can assure you this is not the usual high standards of both service and product...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Nestled between the Pacific Ocean and the Gold Coast Broadwater, Palazzo Versace Gold Coast is ‘a destination within a destination’. A waterfront setting, spectacular architecture, Italian furnishings, extraordinary service and an ambience of pure glamour. Palazzo Versace is everything you would expect from the world’s first fully fashion-branded hotel; home to three award winning restaurants, famed day spa, Fitness & Wellbeing Centre, private marina, Versace Boutique and access to Australia’s first Water Salon poolside cabana experience. Housing 200 light-filled rooms in timeless craftsmanship accessorised by Bespoke Versace furnishing and a ‘Juliet’ balcony inviting the Gold Coast sunshine and azure skies to pour in. With a glorious sub-tropical climate; cosmopolitan approach to life; and the beauty of a Renaissance palace, Palazzo Versace creates the perfect holiday and the ultimate escapism. ... more   less 

Additional Information about Palazzo Versace

Address: 94 Seaworld Dr, Main Beach, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Main Beach
Price Range: $353 - $786 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palazzo Versace 5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Palazzo Versace Main Beach
Palazzo Versace Hotel Main Beach
Hotel Versace
Palazzo Versace Gold Coast/Main Beach
Hotel Style:
#3 Romantic Hotel in Main Beach
#3 Luxury Hotel in Main Beach
#4 Family Hotel in Main Beach
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Questions & Answers

Here's what travellers have asked, with answers from Palazzo Versace staff and other travellers.
12 questions
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Questions? Get answers from Palazzo Versace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lagoon suite on the ground floor is our fave. front porch right on the pool very relaxing”
 of 5 bubbles roberg392, 7 Dec 2016 | Read review
“Lagoon room or above.”
 of 5 bubbles Kingdom8, 29 Nov 2016 | Read review
“Get a pool overlooking the pool”
 of 5 bubbles donmalcolm, 25 Nov 2016 | Read review
“Ask for a balcony”
 of 5 bubbles brookp388, 20 Nov 2016 | Read review
“Room 2015 has no view....”
 of 5 bubbles Ssmmiejay, 14 Nov 2016 | Read review
5 of 5
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