Imperial Hotel Gold Coast
94 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217 Australia
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USD 280
Fully refundable before Thu, 14 Dec
USD 279
Fully refundable before Fri, 15 Dec
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USD 201
Fully refundable before Thu, 14 Dec
Hotels.comUSD 279
PricelineUSD 225
travelup.comUSD 255
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Room & Suite (718)
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About
#11 of 24 hotels in Main Beach
Location
Cleanliness
Service
Value
Imperial Hotel Gold Coast offers the ultimate luxury hotel experience you would expect anywhere in the world. The hotel boasts a stunning waterfront location, breathtaking architecture, lavish accommodations, and Italian craftsmanship across the hotel, paired with exceptional service and an ambiance of pure sophistication. Additionally, you can indulge in award-winning restaurants, The Beauty Room, a fitness & wellness center, a private marina, memorable meeting, and event spaces, and the first water salon cabana experience in Australia.
Acclaimed as Australia's premier leisure destination, the Gold Coast is renowned for its glorious sub-tropical climate and cosmopolitan enjoyment of life. Nestled between the beautiful Pacific Ocean and the sparkling Gold Coast Broadwater, one of the world's top 5-star luxury hotels offers an exclusive chance to indulge in a luxurious experience.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Airport transportation
Electric vehicle charging station
Valet parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Poolside bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Minibar
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Russian, Spanish and 5 more
Location
90Good for walkers
Grade: 90 out of 100
32Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
94 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217 Australia
Getting there
Rental CarsSee all Main Beach car hire
2828Reviews34Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Stayed here for a few nights and couldn’t fault it, as soon as you walk into the hotel you can see its quality. Our room was decent size and had lovely decor, with a good size bathroom and a powerful shower. The swimming pools are first class and the outdoor area was very nice , would definitely stay again!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
While the Hotel accomodation and location are very good the downside is that 10 days after leaving they have still not released the bond. This is unacceptable and takes away from a positive experience.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Absolutely terrible. The hotel itself is old and out dated. The staff were lovely and very hospitable, however, lacked abundance… Our room air conditioner was so loud! Called to get it checked, apparently that’s normal for air conditioning to be that loud! Definitely not. Could not sleep the whole 3 nights we were there. Went for dinner at the restaurant. There was shell all through my dish and couldn’t eat it. After complaining got it taken off the bill. Ordered a cheese platter it was so poor. I think my 5 year old could make a better one. Buffet breakfast was lovely. However, they tried to charge us for 2 kids eating breakfast there (we didn’t even bring our children on this holiday). We had to argue with them at check out that we did not have children… Absolutely crazy! Overall, we would never stay here again. Food was so overpriced- loud air conditioning and uncomfortable beds. …
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
My husband and I chose to celebrate our wedding anniversary by staying here for 3 nights. What a great decision. From the moment of check in, to checking out, our experience could not have been better. Every team member we interacted with was friendly, helpful and eager to accommodate. We had buffet breakfast each morning, which was continually restocked and laden with delicious options. We ate by the pool, and the food was hot and tasty. We ordered room service for dinner, and this was delicious and well presented. We ordered A la carte in Il Barocco and were impressed with the whole experience. Candles on the table made the night. We enjoyed our stay so much, we actually didn't leave the hotel. We have stayed in a number of hotels and were so happy that here the whole vibe is to take care of the customer and go above and beyond. We will definitely be back.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
There was rubbish just outside our room as soon as we checked in to our room. We called the cleaners but after 3 hours, the rubbish was not only still there, but it actually increased (most likely coming from a room above). This time, we complained directly to the reception as we headed outside for dinner. Reception said they would get it cleaned, but once again the rubbish was still there after we came back from dinner. In the end, the rubbish was still outside our room by the time we checked out the next morning. We also found a cockroach doing the rounds in our room in the morning.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Imperial Hotel Gold Coast, Marketing at Imperial Hotel Gold Coast
Responded 2 weeks ago
Hi, Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you faced during your stay. Your feedback is crucial in helping us identify areas for improvement, and we regret that we fell short of your expectations. We hope that you will consider giving us another chance to provide you with the exceptional service that we strive for. Kind Regards Imperial Hotel Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked as palazzo Versace Unfortunately when we checked in we came to know it’s now imperial hotel Though is ok just name change but no Service also Staff is totally non co operating Specially guest services so rude and rigid on call Room was stinking called house keeping They refused to do it coz they done for d day Requested to service reception they note down With extra pillow and shower cap needed request When we came back in evening Nothing happened On the contrary guest service person behaviour was rude and insulting I ask to speak to manager. He said not available u check in morning And we had to adjust stink room Sorry had to write truth as what I feel after spending so much in images of 5 star hotel I don’t want other family suffer Wil never come again here Thanks for this bad experience…
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Imperial Hotel Gold Coast, Marketing at Imperial Hotel Gold Coast
Responded 2 weeks ago
Hi, Thank you for taking the time to share your experience with us. We sincerely apologise for the inconveniences you faced during your stay, and we appreciate your honest feedback. Your concerns regarding the room condition and the unfulfilled requests have been noted, and we regret any discomfort this may have caused. We take such matters seriously, and we assure you that we will investigate the issues raised to prevent similar occurrences in the future. We genuinely regret that we did not meet your expectations, and we hope you will consider giving us another opportunity to make amends in the future. Kind Regards, Imperial Hotel Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked for 8 people for high tea on a Sunday afternoon. We were placed in front of two coffee tables. The service was slow. The sun beamed trough the windows making it very uncomfortable to sit there. We asked to be moved as the heat was terrible. The staff said there is nowhere else for us to go. The heat through the windows was so strong that several items on the top layer of our high tea melted. I have been to a lot of high teas but this one would be the worst. Certainly not 5 stars.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Imperial Hotel Gold Coast, Marketing at Imperial Hotel Gold Coast
Responded 2 weeks ago
Hi Pattinson, Thank you for taking the time to review your recent high tea experience with us. We hope enjoyed the creativity of our pastry team, however, we do apologies for the disturbance from the heat in our lobby. We have passed this feedback on to the team to better enhance your next indulgence with us. Kind Regards, Imperial Hotel Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The proof is in the pudding and why you should take other peoples reviews with a grain of salt. My experience here earlier this month couldn't have been more different from the many negative reviews. I've been here twice. First 10 years ago and a few weeks back. Upon arrival, the concierge and check in was seamless. Summer on Check-in was pleasant and provided a warm welcome. We were provided all the details on the hotel and what inclusions we had, and how to use them. Our room was ready 1 hr prior to check-in time. The rooms were comfortable and very clean. There is no sign of bad wear and tear like other reviews. Rooms were serviced before mid afternoon. The bar and breakfast service were polite and speedy, and the food was good quality. Would definitely recommend to anyone wanting to stay and would rebook when we next get the chance. P.S. recommend heading next door to LaLuna Dining for a great meal and nice outlook…
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Imperial Hotel Gold Coast, Marketing at Imperial Hotel Gold Coast
Responded 5 weeks ago
Hi Stevie, Thank you for taking the time to review The Imperial Hotel so favorably. It was so lovely to read that you enjoyed your stay, and we look forward to extending our hospitality to you again. Kind Regards, Imperial Hotel Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were fortunate to have been guests when the Palazzo Versace Hotel first opened on the Gold Coast. The design,luxury, glamour and ambiance reflected the creativity of the Fashion Icon himself. We have referred friends who have been equally impressed with their stay. It has been a favourite of ours on each visit to the Gold Coast ,either for the Seafood buffet and/or Afternoon high tea. Our last visit was before the Covid outbreak when we celebrated my Sister-in-laws birthday. She raved about the experience and wanted to go again on our recent trip for her birthday. We decided to call in the day before and have afternoon tea. From the moment we entered the depreciation was glaringly obvious. There were very few guests present. The furniture looked tired and shabby, The carpet in the side hall was stained. We were the only customers in the lounge area apart from a staff member having a coffee. We ordered afternoon tea which when it arrived comprised of 2 suspicious looking savouries, 2 sandwiches that were obviously from the fridge and some cakes which were highly coloured and aged looking. We sampled the sandwiches and were not brave enough to risk the rest. The tea was drinkable. We told the girl who took our payment how disappointed we were at the sub standard “food” . While walking out a staff member who overheard our conversation asked what was wrong and was eager to try and remedy their failure. She called a Manager, to whom I gave my business card and she said she would have to consult another Manager who may consider a voucher as compensation. We have returned home from our trip. Our visit to the hotel was 2 weeks ago. We have not heard from the Imperial Hotel management. They have taken over a magnificent establishment and let it go to ruin during its take over. Another death for the Versace Dynasty. Needless to say WE WILL NOT RETURN Mary Roberts…
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Imperial Hotel Gold Coast, Marketing at Imperial Hotel Gold Coast
Responded 5 weeks ago
Dear Mary, Thank you for taking the time to share your experience, and we appreciate your long-standing support of our hotel. We're truly grateful for your patronage over the years. We deeply regret that your recent visit did not live up to the high standards you had experienced in the past. The observations you made about the condition of the hotel, from the furniture to the carpet, are important, and we will address these areas to ensure our property reflects the quality and luxury you associate with us.We are committed to maintaining the legacy of this iconic establishment and are actively working to ensure our guests continue to have positive experiences. Please accept our sincerest apologies for not meeting your expectations on this occasion. We are grateful for your feedback and take it as an opportunity to improve. We hope to have another opportunity to welcome you back in the future and provide you with an experience that more closely aligns with your past visits. Kind Regards, Imperial Hotel Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel, very opulent/classy. Had a lovely coffee in the atrium, excellent customer service and great choices of food snd drinks. Well worth having a meal or staying. As I have stayed previously when it was Versace. Beautiful rooms with beautiful furniture.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Great shopping centre next door
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Manager Imperial Hotel Gold Coast, Marketing at Imperial Hotel Gold Coast
Responded 5 weeks ago
Hi Deb, Thank you for taking the time to review your recent experience with us. We take great pride in creating a luxurious and welcoming atmosphere for our guests, and your compliments are truly appreciated. We look forward to welcoming you back to the hotel again soon. Kind Regards, Imperial Hotel Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 210 - USD 289 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palazzo versace main beach, palazzo versace hotel main beach, hotel versace
LOCATION
AustraliaQueenslandGold CoastMain Beach
NUMBER OF ROOMS
272
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Frequently Asked Questions about Imperial Hotel Gold Coast
Which popular attractions are close to Imperial Hotel Gold Coast?
Nearby attractions include Mariner's Cove Marina (0.2 km), Gold Coast Fishermen’s Cooperative (0.3 km), and The Hula Hut Polynesian Show (0.2 km).
What are some of the property amenities at Imperial Hotel Gold Coast?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Imperial Hotel Gold Coast?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Imperial Hotel Gold Coast?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Imperial Hotel Gold Coast?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Imperial Hotel Gold Coast?
Conveniently located restaurants include Glass Dining and Lounge Bar, Omeros Brothers Seafood Restaurant, and Gold Coast Gondolas Restaurant.
Are there opportunities to exercise at Imperial Hotel Gold Coast?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Imperial Hotel Gold Coast have airport transportation?
Yes, Imperial Hotel Gold Coast offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Imperial Hotel Gold Coast offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Imperial Hotel Gold Coast?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Chinese, and Japanese.
Are there any historical sites close to Imperial Hotel Gold Coast?
Many travellers enjoy visiting Post Office Gallery (5.6 km).