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4.0
#3 of 4 hotels in Main Beach
Location
Cleanliness
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Value
Imperial Hotel Gold Coast offers the ultimate luxury hotel experience you would expect anywhere in the world. The hotel boasts a stunning waterfront location, breathtaking architecture, lavish accommodations, and Italian craftsmanship across the hotel, paired with exceptional service and an ambiance of pure sophistication. Additionally, you can indulge in award-winning restaurants, The Beauty Room, a fitness & wellness center, a private marina, memorable meeting, and event spaces, and the first water salon cabana experience in Australia. Acclaimed as Australia's premier leisure destination, the Gold Coast is renowned for its glorious sub-tropical climate and cosmopolitan enjoyment of life. Nestled between the beautiful Pacific Ocean and the sparkling Gold Coast Broadwater, one of the world's top 5-star luxury hotels offers an exclusive chance to indulge in a luxurious experience.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Romantic
Languages Spoken
English, French, Russian, Spanish and 5 more
Location
94 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217 Australia
Imperial Hotel Gold Coast
2,875 reviews
Getting there
Good for walkers
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The Imperial Hotel Gold Coast boasts a vibrant and luxurious atmosphere, complete with live music and ornate decor, although its charm is occasionally marred by an outdated feel as noted by some guests. While the hotel's cleanliness and amenities, including the pool and breakfast selection, generally receive accolades, there is a sentiment of discontent regarding the value, with unexpected charges leading to perceptions of it being overpriced.
Room experiences are mixed, with reports of both pristinely kept and somewhat neglected accommodations. The service is often commended for its attentiveness, despite occasional lapses in responsiveness.
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Opulent
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Most of the online reviews considering this place is pricey to stay at Palazzo Versace, but consider each room comes with free breakfast for two and $30 drink voucher, I would say it's a reasonable price to stay two nights for a holiday trip.
We booked two rooms that next to each other, thanks for the room arrangement from the front desk, that we could close the hallway door and open both room doors, much easy for us to visit kids room at night. The swimming pool area is very nice, be there a bit early and you could get free beach chair and bed for the day. Note you get $30 drink voucher each room each day, we spent it on cold drink and pizza while staying in the swimming pool. The free breakfast is another gem of the trip, it's one of the best in Gold Coast, plenty to choose and good for a day.
Don't forget to book a private indoor pool, to enjoy the quiet and private experience next to the spa area. We booked there twice and everyone enjoyed there a lot!
We also love the check-out time is 11am for this hotel, where we could spend the morning time for many other activities after breakfast.
We booked the cheapest room for $500/night in the beginning of Jan 2020. We booked the cheapest price for just $399/night in Sep last year.
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FabianPalazzo, Manager at Imperial Hotel Gold Coast
Responded 18 Jan 2020
Dear 283quintonl, Thank you very much for your wonderful review. We are delighted that you enjoyed your holiday break at the Palazzo Versace and especially loved our delicious breakfast buffet, stunning pool area and relaxing spa facilities. We truly loved looking after you and would like to welcome you back in the very near future. Please get in touch with us directly and we make sure you are well-looked after. Kind regards, Fabian, K. Assistant Manager
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The service was warm, friendly & efficient. It was a welcome change from high rise buildings & in the hotel suite, we were surrounded by beautiful things, the floor, the curtains, the bed bases, the bathroom with the marble tiles. the view out the window, the furniture, all beautiful. The spa bath is a generous size & it was easier than anticipated for my care-recipient, who has mobility issues, to get in & out of the bath, because it's wide & not too deep. Only 1 negative; there's no supermarket in the area. The nearest one is in Surfers Paradise. The hotel is not too crowded at the moment; it's a good time to stay there if you want peace & quiet.
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Date of stay: August 2020
Location
Cleanliness
Service
Room Tip:Â Better to get one with a balcony.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabian Kloeppel, Guest Services / Front Office at Imperial Hotel Gold Coast
Responded 3 Sept 2020
Dear Debsds, Thank you vey much for taking your time and writing such a beautiful review. We are glad that our friendly and attentive service team made you feel welcomed and that our beautiful interior design as well as highlights such as a private in-room spa bath offered you an unique experience. We truly enjoyed looking after you and wish to welcome you back soon. Kind regards, Fabian Kloeppel Assistant Manager
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The decor in the hotel is beautiful and the entrance is very grand when you walk in. We went to check in and the lady said within our package we had a $30 credit on our room, free parking and a free room upgrade. She then went onto say there were no upgrade rooms available so we couldn’t have the upgrade. We were baffled to then not be given anything as an alternative nor be offered a refund for this part of our package.
The hotel rooms are lovely and clean and the jacuzzi bath is great. We went round the pool for a few hours only to see it’s in dire need of a clean! The building on the outside above the restaurant that faces the pool really needs cleaning as does the pool area in general. The poolside toilets were not clean at all. The whole area needs a refurb and some serious TLC, not what you would expect for a 5 star hotel.
We had dinner in the restaurant which was lovely and then booked breakfast for the morning. We were given only a few options as we were told it was very full. We chose 10.15am and arrived for our breakfast at this time. We were never told what time breakfast was served until. When we arrived we were told breakfast closed at 10.30am so we needed to order quick, we couldn’t believe we weren’t told this! We chose the buffet breakfast and had to rush all our food whilst all the staff stared at us and cleaned up around us. Again not what you would expect when paying the price we had! We clearly explained we had not been told it shut at 10.30 and chose 10.15 as the time before was too early around 8am and they were full. The restaurant had only 2 other tables in so I’m not sure why we couldn’t have come earlier? We weren’t apologised to, offered to have the buffet extended, nor were we offered any more drinks after being told we could have as many as we wanted! Very disappointing.
I wouldn’t recommend this hotel as it isn’t worth the money we paid. The room and food was lovely but the comments I have made above quite frankly astounded me for the amount we paid. We should have been given a discount on our room price for not been given what we had paid for and a discount off the breakfast price as we didn’t get our money’s worth because of staff mistakes. I have also emailed this review to the hotel as they asked for feedback and have had no reply!
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Date of stay: January 2021Trip type: Travelled as a couple
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I have stayed at Palazzo Versace many times before and I was so disappointed to discover how badly run-down the hotel was this time. Upon our arrival, the man at reception told us to park our car whilst our room was being checked over. He said he would phone once it was ready. After waiting for over an hour with our tired and impatient two year old, I went to find out why it was taking so long. I was very angry to find out that our room was actually ready straight away but he had forgotten to phone or let us know. At least the woman on reception was very apologetic.
The furniture in the suites was dirty and falling apart and most of the staff were very incompetent. Hence no tips were given during our entire stay. We ordered room service several times and not once were our food trays removed from our room or corridor and often sat in the hotel corridor for over 24hrs.
The pool cabanas were in terrible condition. We booked a cabana for Christmas Day and the roof on our cabana had a huge rip in it and there was left over food and water bottles laying around on the ground from the day before. Whilst we were trying to enjoy our food a bird excreted Faeces above us which went straight through the top of our cabana and all over ourselves and our food. It was a terrible experience. And to make matters worse, once arriving home from our holiday we noticed that we had been charged twice on our credit card for our $300 cabana package. We are now waiting for this extra charge to be refunded to our account. I definitely wouldn’t stay here again.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabian Kloeppel, Guest Services / Front Office at Imperial Hotel Gold Coast
Responded 3 Feb 2021
Dear Celeste C, Thank you very much for your recent stay at the Palazzo Versace, Gold Coast and for sharing your feedback. We always appreciate feedback whether it is positive or negative as it gives us the opportunity to improve our service offerings. We are disappointed that your experience on this occasion has been not as good as other previous stays. We would like to extend our apologies for any inconvenience occurred to you and your family. Please be assured that your feedback has been discussed with the relevant departments for products and services improvement. If you have any further concerns in regards to your invoice, please get in touch with me directly and I am more than welcome to assist you. We hope for the opportunity to welcome you back and to show you our improvements. Kind regards, Fabian Kloeppel Assistant Manager
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Visited the Versace for our wedding anniversary and was very disappointed. Check in was just unpleasant, ok the check in time is 3pm but we arrived at 2:30 to be told no room available but they will call my mobile when one is available, never happened. I happened to see someone from housekeeping when we eventually got the room who said our room didn’t have anyone in it after 10am that morning. On allocating the room Reception said they would send our bags to the room, never happened I had to go and retrieve them myself. We then asked for an ice bucket with ice, never happened. The service around the pool was virtually non existent, I had to go to the serving area behind a wall to get a drinks menu and someone’s attention. C’mon guys wake up to yourselves there are so many better hotels, in my opinion, on the Gold Coast and at a more reasonable price. Even on check out I was told that my $300 deposit will be refunded after the room had been ‘inspected to check everything was still ok’ .....really?? The Versace is a 3 star hotel pretending to be something it’s not.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FabianPalazzo, Manager at Imperial Hotel Gold Coast
Responded 14 Jan 2020
Dear 744Driver, Thank you very much for reviewing your recent experience at the Palazzo Versace Gold Coast. I apologise that we did not meet our own standards during your recent stay and that the service of the reception, concierge and in-room dining department caused several inconveniences. I do understand that this was especially upsetting considering you spent your anniversary with us. Your feedback has been discussed in length with all department heads to ensure that high service standards are being met at all times. We would love to have another opportunity to welcome you back at the Palazzo Versace Gold Coast and make sure you receive the First Class Service we are known for. If you consider to re-book, please feel free to reach out directly and we make sure you are well-looked after. Yours sincerely, Fabian, K. Assistant Manager
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We had a 5 day Luxury Escapes package which had been cancelled twice before due to Covid so we were very appreciative of the hotel that they didn't mind moving our dates three times. We arrived on a lovely sunny day and we couldn't have found the front desk staff to have been friendlier or professional. They are excellent as is the Concierge area. Unfortunately, we were booked into a Superior Suite on the 2nd floor overlooking the road, which didn't worry us at all but the air conditioning did and that was the first let down. Not once, not twice but four times did a technician come up to our room and try to fix it. Over the five days, we went from freezing cold, to boiling hot and in the end we were told to turn it off and just put it on when we felt the need!! Not exactly a 5 star experience. Then the cleaning of our room which was very quick as some days we were due to the cleaning staff not arriving until 4pm and then turn down was at 5pm! The worst was that in those 5 days, our sheets were not changed at all. In a 5 star hotel, they are usually changed at least every two or three days. We had a couple of drinks at the bar and the staff were very tardy. Both times we had only asked for a glass of wine each and yet each time it took well over 20 minutes to arrive and that is when they were quiet. Finally, the breakfast staff though they tried hard, they just were very lax. We always had to ask for our fruit, yoghurt and croissants to be delivered to our table and if we ordered juice, tea or coffee, we learnt to order it when we were first seated at our table otherwise it just wouldn't arrive until we had finished our meal. We loved the pool area and the staff who looked after the towels and drinks were excellent. We felt that the hotel needed a few tweaks to bring it back to how we imagined it used to be. It is a beautiful hotel with glorious features, the floors are spectacular and the chandelier in the main foyer is magnificent. Our bed was very comfortable and the shower was great. We also received each day new bottles of Versace shampoo, conditioner, bath salts, body lotion and body wash even it the old ones hadn't been used. So very generous. The seafood platter we received as part of our L.E. package was fantastic as was the Tiramisu Dessert. I also had a wonderful mushroom risotto when dining on another occasion. Overall, it could and should be a destination in itself as the features in the hotel and around the grounds are incredible.
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Date of stay: March 2021
Rooms
Cleanliness
Service
Room Tip:Â The superior suite is a wonderful size, just don't ask for 261 due to the air conditioning...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabian K, Guest Services / Front Office at Imperial Hotel Gold Coast
Responded 23 Apr 2021
Dear Aussiegal15, Thank you very much for your recent stay at the Palazzo Versace, Gold Coast and for your detailed feedback. We are glad you had an overall beautiful experience and especially enjoyed the perks of your Luxury Escape package as well as our friendly reception team and pool bar. Your feedback in regards to the housekeeping service and your breakfast experience has been discussed with the relevant department heads for quality improvement. We thoroughly enjoyed looking after you and wish to welcome you back in the near future. Kind regards, Fabian Kloeppel Assistant Manager
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Stayed here for a girls getaway and was sorely disappointed. Whilst this hotel was offering re-opening sales, not much was actually open. We couldn’t use the indoor spa or pool, only one restaurant was open and large parts of the complex were either undergoing renovation or in need of repair. Only some of the staff were attentive-it was a case of out of sight, out of mind. We ordered drinks by the pool and waited 45 minutes for these to arrive.
There is a 15% surcharge on anything ordered to your room and you will pay $10 for a latte, which is far from special. We were told the buffet wasn’t open because of Covid, but another staff member advised it was available but only on weekends. Same with piano bar.
Our bathroom vanity was leaking and it was all wet underneath but they were less than apologetic and only stuck towel underneath to mop it up.
I think if you are wanting the full luxury experience, you’ll need to book to go on a weekend and in peak time, once the pond has been refilled, the day spa is operational and it is fully staffed. Go across the road to Sheraton for brekky too, much nicer!
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Date of stay: October 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at the Versace hotel for a couple of nights. It was easy to park up and unload our luggage at the front of the hotel and there is free parking under the hotel. We were a couple of hours early and the reception were very helpful and put a request in for our room to be priority for early check in. We enjoyed a light lunch in the lounge area and our room was ready when we had finished. Our room was on the fourth floor and had a great view overlooking the pool. It was lovely and decorated in true Versace style. Beautiful wooden floors, comfy bed with soft linen, silk cushions and great bathroom with huge bath. There is a large pool with beach and family area. Also an adult only area which wasn’t that busy, which suited us. There are comfy beds and cabanas to use. Breakfast was included in our room rate, which was great, with lots of choices. ‘I’m a celebrity get me out here’ was filming which was fun to watch.
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Date of stay: December 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FabianPalazzo, Manager at Imperial Hotel Gold Coast
Responded 26 Jan 2020
Dear Hhelenrav, Thank you very much for sharing your recent experience at the Palazzo Versace Hotel. I am glad you had a great stay and especially enjoyed our spectacular views, Versace style, delicious breakfast and unique atmosphere. We truly loved looking after you and would like to have the opportunity to welcome you back in the near future. Your sincerely, Fabian, K. Assistant Manager
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Very disappointing after waiting 12 months to finally go on our trip.
I do not recommend buying a hotel package to the Versace Hotel Goldcoast. The service is extremely poor. We were greeted rudely on two occasions when attending the il Bocco restaurant. I expect to be greeted with a good evening ladies not you right there? Also expect that the meal I order to be edible whilst the pasta meal I purchased may have been made fresh it was thick, chewy and under cooked. The bread brought to the table was stale.
We were, also entitled to a seafood plater in our package this too was disappointing the Balmain bugs where dry like they had freezer rash and they were covered in muck as if they had not been cleaned just cut and thrown on the platter. There were other items on the plate which had been so over cooked they looked like they had been sitting in the sun for a week.
On the morning of our first breakfast I asked for warm water with lemon. I received a teapot after drinking the water for a while my sister opened the pot to retrieve a piece of lemon to find the lemon pieces still had the sticker on them. When addressed with the head waiter no apology was received just asked if we wanted a new pot.
Our room was right at the back of the hotel and the only room that did not have carpet. We were meant to have two queen beds and got two double beds our air conditioning is so old it hardly works
We were constantly reminded that we were there on a package
It seems that they are happy to take your money but do not live up to the implied luxury setting and service
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Date of stay: June 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager Palazzo Versace, Guest Services / Front Office at Imperial Hotel Gold Coast
Responded 19 Aug 2021
Dear simoneventura61, Thank you for choosing to stay with us and for taking the time to give us your feedback. We are very sorry to hear about your experience and have noted your comments for us to work on. Please be assured that we do not differentiate treatment of our guests and that we endeavour to make each stay a delightful one. Please accept our apologies once again for failing to do so on this occasion. This is not our usual standard. It is through your feedback that we continue to improve. Thank you very much for your valuable time. We do hope you give us an opportunity to look after you once again. Yours sincerely, C. Bonghanoy Senior Assistant Manager
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Generally I got the impression that the hotel was tired and had not been maintained since it opened. The check in experience was slow and tedious while one family monopolized the 2 open check in desks as one woman counted out coins. (who does that?) The check out experience was quick and easy but the promised email of the account did not arrive. I had to chase up. Only 1 lift was working so everything was slow. In the room the bathroom lights didn't work, the window shutters were broken, the cabinetry was chipped and worn and the covers on the balcony day beds were shredded...yes shredded. Not a good look. The large water feature outside our window did not work, was dirty and had tiles missing. Why have it? The pool area is something of a joke. There are so many day beds jammed in that it's ridiculous. People are on top of each other. The service in the pool area is abysmal and absolutely no one takes responsibility or follows up when you enquire how your order is going. We waited 45 minutes for 2 drinks and $25 each for a rum and coke is highway robbery. When we arrived Jan 1 at 6pm, the whole pool area looked like a 'schoolies week' bomb had gone off. Disgusting! Nothing had been cleaned up and there was crap everywhere. You do not expect that at what claims to be a 5 star hotel. The house-keeping staff were by far the most efficient and friendly. Overall, the experience was poor and we won't be going back.
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip:Â Don't go there
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FabianPalazzo, Manager at Imperial Hotel Gold Coast
Responded 15 Jan 2020
Dear ChrisMuir200, Thank you very much for taking your time to review your recent experience at the Palazzo Versace Gold Coast. I apologise that your overall experience was disappointing and that we did not meet your expectations of a five star hotel. Although we sincerely regret your disappointment we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately to improve our services and products. We would love to have the opportunity to welcome you back and show you the service we are proud of. if you consider to re-visit, please reach out directly and we make sure you are well-looked after. Your sincerely, Fabian, K. Assistant Manager
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Why not ask the hotel directly for the correct and immediate answer? 🙄 I mean what's with the answer about the casino? there is no casino at the Palazzo Versace.
I don’t think you can. You have to use your room key to get access to the pool area anyway.
However it may be best to confirm this with the hotel direct.
There are more places to choose from in the Main Beach area.
PRICE RANGE
AU$289 - AU$415 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palazzo versace main beach, palazzo versace hotel main beach, hotel versace
LOCATION
AustraliaQueenslandGold CoastMain Beach
NUMBER OF ROOMS
272
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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