Imperial Hotel Gold Coast
94 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217 Australia
Lowest prices for your stay
USD 509
USD 508
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Breakfast included
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Pool & Beach (349)
About
#11 of 24 hotels in Main Beach
Location
Cleanliness
Service
Value
Imperial Hotel Gold Coast offers the ultimate luxury hotel experience you would expect anywhere in the world. The hotel boasts a stunning waterfront location, breathtaking architecture, lavish accommodations, and Italian craftsmanship across the hotel, paired with exceptional service and an ambiance of pure sophistication. Additionally, you can indulge in award-winning restaurants, The Beauty Room, a fitness & wellness center, a private marina, memorable meeting, and event spaces, and the first water salon cabana experience in Australia.
Acclaimed as Australia's premier leisure destination, the Gold Coast is renowned for its glorious sub-tropical climate and cosmopolitan enjoyment of life. Nestled between the beautiful Pacific Ocean and the sparkling Gold Coast Broadwater, one of the world's top 5-star luxury hotels offers an exclusive chance to indulge in a luxurious experience.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Airport transportation
Electric vehicle charging station
Valet parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Poolside bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Minibar
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French, Russian, Spanish and 5 more
Location
90Good for walkers
Grade: 90 out of 100
32Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
94 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217 Australia
Getting there
Rental CarsSee all Main Beach car hire
2830Reviews34Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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We are on our 4th night at this wonderful hotel. I couldn’t wait to write a review. Sadly we checkout tomorrow. I would like to first of all compliment the staff who are friendly, efficient and couldn’t do enough for you. Always checking that your every need is met. The staff at the pool were wonderful, we had a cabana for a couple of days which made our time extra special. The breakfast buffet each morning had plenty of variety and a special mention to the pastry chef ~ yum!!! Dinner at night was lovely, the service brilliant, and the food was delicious. We had a superior suite which was very spacious with a lounge and bedroom. This was a staycation celebrating 2 birthdays. We had a wonderful time, the pool of the hotel is huge. We are looking forward to returning one day soon.…
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Date of stay: December 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We arrived at the Imperial (previously known as the Versace) and were greeted by a lovely concierge. We were staying for 3 days. We were disappointed that on the last night at 0230 hours we experienced a constant dripping noise that was coming from the drains, I muffled the sound by placing towels and bath robe over the drain holes. The noise continued (laid awake until 0500) when a loud noise was coming from the drainpipes in the roof. It sounded like water hammering. On check out I reported this to management and advised I had a recording of both noises, to which they advised they did not need to hear it. I asked to be contacted in relation to the noise, to which I was ignored. The concierge deducted $20 from our minibar bill, which were thought was part of the special $150 deal we had toward food. Upon our arrival home, I received an email request for feedback to the premises, I provided feedback two weeks ago and to date I have NOT received any reply. It is disappointing that management has no customer service or foresight to contact customers when a complaint is made. Obviously, they do not care about customer service. I waited 2 weeks to give the venue a chance to reply but alas nothing heard. On a side note, the overpriced steaks were not what was stated in the menu. It was a minute steak with a very hefty price, when complaint was made the waitress advised they were having issues with their suppliers, not my problem. I then ordered a cocktail and after taking my first sip, I discovered the glass had lipstick on it, I wasn't wearing lipstick, again I have a photo of this too. We ordered dessert, which after 1 hour did not arrive. The furniture needs a through clean, it is old, tired and dirty, not what we expected at all. All in all, we were disappointed with the whole experience.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed here for a few nights and couldn’t fault it, as soon as you walk into the hotel you can see its quality. Our room was decent size and had lovely decor, with a good size bathroom and a powerful shower. The swimming pools are first class and the outdoor area was very nice , would definitely stay again!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
While the Hotel accomodation and location are very good the downside is that 10 days after leaving they have still not released the bond. This is unacceptable and takes away from a positive experience.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Absolutely terrible. The hotel itself is old and out dated. The staff were lovely and very hospitable, however, lacked abundance… Our room air conditioner was so loud! Called to get it checked, apparently that’s normal for air conditioning to be that loud! Definitely not. Could not sleep the whole 3 nights we were there. Went for dinner at the restaurant. There was shell all through my dish and couldn’t eat it. After complaining got it taken off the bill. Ordered a cheese platter it was so poor. I think my 5 year old could make a better one. Buffet breakfast was lovely. However, they tried to charge us for 2 kids eating breakfast there (we didn’t even bring our children on this holiday). We had to argue with them at check out that we did not have children… Absolutely crazy! Overall, we would never stay here again. Food was so overpriced- loud air conditioning and uncomfortable beds. …
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
My husband and I chose to celebrate our wedding anniversary by staying here for 3 nights. What a great decision. From the moment of check in, to checking out, our experience could not have been better. Every team member we interacted with was friendly, helpful and eager to accommodate. We had buffet breakfast each morning, which was continually restocked and laden with delicious options. We ate by the pool, and the food was hot and tasty. We ordered room service for dinner, and this was delicious and well presented. We ordered A la carte in Il Barocco and were impressed with the whole experience. Candles on the table made the night. We enjoyed our stay so much, we actually didn't leave the hotel. We have stayed in a number of hotels and were so happy that here the whole vibe is to take care of the customer and go above and beyond. We will definitely be back.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
There was rubbish just outside our room as soon as we checked in to our room. We called the cleaners but after 3 hours, the rubbish was not only still there, but it actually increased (most likely coming from a room above). This time, we complained directly to the reception as we headed outside for dinner. Reception said they would get it cleaned, but once again the rubbish was still there after we came back from dinner. In the end, the rubbish was still outside our room by the time we checked out the next morning. We also found a cockroach doing the rounds in our room in the morning.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Imperial Hotel Gold Coast, Marketing at Imperial Hotel Gold Coast
Responded 3 weeks ago
Hi, Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you faced during your stay. Your feedback is crucial in helping us identify areas for improvement, and we regret that we fell short of your expectations. We hope that you will consider giving us another chance to provide you with the exceptional service that we strive for. Kind Regards Imperial Hotel Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked as palazzo Versace Unfortunately when we checked in we came to know it’s now imperial hotel Though is ok just name change but no Service also Staff is totally non co operating Specially guest services so rude and rigid on call Room was stinking called house keeping They refused to do it coz they done for d day Requested to service reception they note down With extra pillow and shower cap needed request When we came back in evening Nothing happened On the contrary guest service person behaviour was rude and insulting I ask to speak to manager. He said not available u check in morning And we had to adjust stink room Sorry had to write truth as what I feel after spending so much in images of 5 star hotel I don’t want other family suffer Wil never come again here Thanks for this bad experience…
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Imperial Hotel Gold Coast, Marketing at Imperial Hotel Gold Coast
Responded 3 weeks ago
Hi, Thank you for taking the time to share your experience with us. We sincerely apologise for the inconveniences you faced during your stay, and we appreciate your honest feedback. Your concerns regarding the room condition and the unfulfilled requests have been noted, and we regret any discomfort this may have caused. We take such matters seriously, and we assure you that we will investigate the issues raised to prevent similar occurrences in the future. We genuinely regret that we did not meet your expectations, and we hope you will consider giving us another opportunity to make amends in the future. Kind Regards, Imperial Hotel Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked for 8 people for high tea on a Sunday afternoon. We were placed in front of two coffee tables. The service was slow. The sun beamed trough the windows making it very uncomfortable to sit there. We asked to be moved as the heat was terrible. The staff said there is nowhere else for us to go. The heat through the windows was so strong that several items on the top layer of our high tea melted. I have been to a lot of high teas but this one would be the worst. Certainly not 5 stars.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Imperial Hotel Gold Coast, Marketing at Imperial Hotel Gold Coast
Responded 3 weeks ago
Hi Pattinson, Thank you for taking the time to review your recent high tea experience with us. We hope enjoyed the creativity of our pastry team, however, we do apologies for the disturbance from the heat in our lobby. We have passed this feedback on to the team to better enhance your next indulgence with us. Kind Regards, Imperial Hotel Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The proof is in the pudding and why you should take other peoples reviews with a grain of salt. My experience here earlier this month couldn't have been more different from the many negative reviews. I've been here twice. First 10 years ago and a few weeks back. Upon arrival, the concierge and check in was seamless. Summer on Check-in was pleasant and provided a warm welcome. We were provided all the details on the hotel and what inclusions we had, and how to use them. Our room was ready 1 hr prior to check-in time. The rooms were comfortable and very clean. There is no sign of bad wear and tear like other reviews. Rooms were serviced before mid afternoon. The bar and breakfast service were polite and speedy, and the food was good quality. Would definitely recommend to anyone wanting to stay and would rebook when we next get the chance. P.S. recommend heading next door to LaLuna Dining for a great meal and nice outlook…
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Imperial Hotel Gold Coast, Marketing at Imperial Hotel Gold Coast
Responded 30 Oct 2023
Hi Stevie, Thank you for taking the time to review The Imperial Hotel so favorably. It was so lovely to read that you enjoyed your stay, and we look forward to extending our hospitality to you again. Kind Regards, Imperial Hotel Gold Coast
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 210 - USD 302 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palazzo versace main beach, palazzo versace hotel main beach, hotel versace
LOCATION
AustraliaQueenslandGold CoastMain Beach
NUMBER OF ROOMS
272
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Frequently Asked Questions about Imperial Hotel Gold Coast
Which popular attractions are close to Imperial Hotel Gold Coast?
Nearby attractions include Mariner's Cove Marina (0.2 km), Gold Coast Fishermen’s Cooperative (0.3 km), and The Hula Hut Polynesian Show (0.2 km).
What are some of the property amenities at Imperial Hotel Gold Coast?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Imperial Hotel Gold Coast?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Imperial Hotel Gold Coast?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Imperial Hotel Gold Coast?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Imperial Hotel Gold Coast?
Conveniently located restaurants include Glass Dining and Lounge Bar, Omeros Brothers Seafood Restaurant, and Gold Coast Gondolas Restaurant.
Are there opportunities to exercise at Imperial Hotel Gold Coast?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Imperial Hotel Gold Coast have airport transportation?
Yes, Imperial Hotel Gold Coast offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Imperial Hotel Gold Coast offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Imperial Hotel Gold Coast?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Chinese, and Japanese.
Are there any historical sites close to Imperial Hotel Gold Coast?
Many travellers enjoy visiting Post Office Gallery (5.6 km).