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The Star Grand at The Star Gold Coast

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1 Casino Drive Corner Gold Coast Highway & TE Peters Drive, Broadbeach, Gold Coast, Queensland 4218 Australia
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About

#6 of 10 hotels in Broadbeach
Location
Cleanliness
Service
Value
Freshly renovated and ideally situated on Broadbeach Island, this slice of paradise is the perfect place to combine relaxation and free-spirited fun. 596 luxurious rooms, enjoy sweeping coastal and hinterland views and kick back poolside. With award winning restaurants, a 24 hour casino and our Event Centre all within arm's reach, you have all the ingredients for a memorable stay - whether it's for business, pleasure, or a bit of both. Kindly note: The Star Grand is undergoing redevelopment works continuing to redefine luxury & bring new exciting Food & Beverage venues to the Gold Coast. Continuing with the successful opening of the Darling- works on a new Hotel Tower & Star Residences commences August 2018 ongoing. During this time, the hotel will make every effort to minimize noise and disturbance to our guests. We apologise for any inconvenience during these exciting times and appreciate your understanding as we work to create a luxurious new resort experience for you to enjoy.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Casino and Gambling
Conference facilities
Car park
Wifi
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Evening entertainment
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Modern
Languages Spoken
Chinese
339Reviews40Q+A42Room tips
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Popular mentions
MylosReviews wrote a review 14 Jan
Malmö, Sweden184 contributions98 helpful votes
We booked the star for a special occasion in January 2022. The check in was a zoo, we were lucky to get our room without delay but many were left disappointed due to apparent staff shortages. The room was small but nicely renovated, but in no way reflected the exorbitant price paid. Room service was not available for breakfast nor was the garden bar for a la carte, and we thought better than to go to the buffet so went across the road to pacific fair instead for breakfast. If you can’t supply the services, don’t charge surge prices please.
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Date of stay: January 2022Trip type: Travelled as a couple
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GC Local wrote a review Dec 2021
5 contributions1 helpful vote
Disgraceful service by your security staff with my 77 year old mother was turned away Christmas Day lunch as she only had a print out of her Covid vaccination certificate she does not have a my gov account nor does she have a mobile phone. Christmas lunch in the events centre was appalling. Half the oysters I ate I spat out. The hot food was abysmal dried out turkey and lamb cold no salads. No bread rolls no salt and pepper for $300 a head it was a disgrace. Only got serviced drinks once plates were not cleared away. We’ve been going to the Casino every year for ten years for Christmas lunch NEVER AGAIN!!! Your security needs a talking too. I had to send my Mother home in a taxi and buy her Uber eats. We stayed for 45 mins and left!!!! Dreadful!
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Date of stay: December 2021Trip type: Travelled with family
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Adam B wrote a review Dec 2021
Gold Coast, Australia1 contribution
What a joke. As a party of 4 fully vaccinated individuals carrying legal identification, we were refused entry as one of us (a 71 year old gentleman) had a photo of the vaccination evidence rather than the linked tick through the QLD check-in app as he has never had a Medicare or mygov account. More absurd, we were told that a photo was not acceptable because it was "editable" whereas a PDF (or somehow, even MORE ridiculously, a printout) was acceptable as they were not able to be doctored...seriously..?? This was a blatant refusal of entry on the discriminatory factor of age, and supported by an absurd ruling of "this is what we say". This was not a legal refusal of entry based upon the mandate of the Queensland government, this was not even a legal refusal of entry due to a lack of vaccination. This was purely and simply a vindictive refusal of entry to an elderly man who didn't have the right app tick, but still planned ahead to be able to provide evidence of his vaccination status. Have you even heard of the anti-discrimination act @star? What a joke. I look forward to a detailed response with the specifications of the legality of your refusal.
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Date of stay: December 2021Trip type: Travelled with family
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jennifer a wrote a review Dec 2021
2 contributions
Came for a family holiday, very disappointing. Pubic hairs on toilet, 2ply limited toilet paper, rude staff, understaffed, room not serviced no fresh towels told they were understaffed & to fill in a complaints form when leaving. I would give it a 2 star rating. In a nutshell understaffed & unhappy staff with poor training. We will be staying somewhere else on our next family holiday.
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Date of stay: December 2021Trip type: Travelled with family
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mrscraigbro159 wrote a review Nov 2021
Surfers Paradise, Australia92 contributions62 helpful votes
I recently treated my husband to a one-night stay at The Star. We purchased a package which included breakfast & a $50 dining credit. Parking was easy, we found a spot very close to the entrance. Check-in was a rather long process. We arrived at 3pm, there was a queue of around 25 people. They did have champagne, I am a non-drinker & would have preferred a water but they didn’t have any options for that. We didn’t mind the wait, though some in the line were getting rowdy and abusive. I don’t think we got the keys to our room until 4pm. Prior to arrival, I had emailed the hotel to request we have breakfast in Harvest Buffet as it was reopening on the day of our check-out. Once we made it through the queue, we were checked in and we were told breakfast would be in Garden Kitchen, having read such negative reviews I requested if we could please have Harvest, and were told this wouldn’t be a problem. We were assigned 1948 a King Executive Room, and I have to say the rooms have definitely received an upgraded. I found our room pleasant, though like many others we had issues with the TV reception, remote not working etc. The bed was incredibly comfortable, pillows not so much. The walls are incredibly thin, our neighbors partied through the night finally falling asleep at 6am. In the morning we went to Harvest for breakfast and were told there was no booking for us, but the staff resolved that quickly and I have to say, the breakfast was really yum. Used express checkout at around 8am and headed home. After we checked out, I received an email from the hotel stating we would not be allowed to have breakfast at Harvest. I don’t know if we will stay again. The Star is considered premium, but from what I saw it barely managed a 4 star property and the service certainly didn’t match.
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Date of stay: November 2021
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PRICE RANGE
USD 143 - USD 405 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jupiters hotel and casino gold coast, conrad hotel jupiters, conrad broadbeach, conrad jupiters, broadbeach conrad
FORMERLY KNOWN AS
The Star Gold Coast
LOCATION
AustraliaQueenslandGold CoastBroadbeach
NUMBER OF ROOMS
596
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Frequently Asked Questions about The Star Grand at The Star Gold Coast
Which popular attractions are close to The Star Grand at The Star Gold Coast?
Nearby attractions include The Pink Flamingo Spiegelclub (0.4 km), Pacific Fair Shopping Centre (0.5 km), and Dracula's Cabaret (0.3 km).
What are some of the property amenities at The Star Grand at The Star Gold Coast?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Star Grand at The Star Gold Coast?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Star Grand at The Star Gold Coast?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Star Grand at The Star Gold Coast?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to The Star Grand at The Star Gold Coast?
Conveniently located restaurants include Betty's Burgers, Iyara thai, and Mamasan Kitchen & Bar.
Are there opportunities to exercise at The Star Grand at The Star Gold Coast?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is The Star Grand at The Star Gold Coast located near the city centre?
Yes, it is 0.7 km away from the centre of Broadbeach.
Are any cleaning services offered at The Star Grand at The Star Gold Coast?
Yes, dry cleaning and laundry service are offered to guests.
Does The Star Grand at The Star Gold Coast offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does The Star Grand at The Star Gold Coast have any great views?
Yes, guests often enjoy the ocean view available here.