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Bel Air on Broadbeach

2633 Gold Coast Hwy, Broadbeach, Gold Coast, Queensland 4218 Australia
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Traveller (306)
360
Panoramas (8)
Room & Suite (603)

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Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#4 of 49 apartments in Broadbeach
Location
Cleanliness
Service
Value
Bel Air on Broadbeach, a 4-star haven, redefines accommodation in the heart of vibrant Broadbeach and the Gold Coast. Choose from stylish one, two, and three-bedroom apartments, each with captivating views. Fully self-contained, our units offer a complete kitchen, washer, dryer, separate bedroom, and a private balcony. Indulge in a Roman-style outdoor pool, indoor mineral pool, well-equipped gym, children’s wading pool, sauna, and outdoor heated spa. Explore with our reception team, securing tickets for theme parks, whale watching, and more. Don't forget exclusive in-park vouchers, adding extra value to your Gold Coast adventure. Bel Air on Broadbeach is your gateway to an extraordinary Gold Coast experience.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Highchairs available
Business Centre with Internet Access
Conference facilities
Car park
Paid wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Complimentary Instant Coffee
Complimentary tea
Vending machine
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
24-hour check-in
Clothes dryer
Washing machine
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Room features
Air conditioning
Additional bathroom
Private balcony
Safe
Iron
Kitchenette
Dishwasher
Flatscreen TV
Microwave
Refrigerator
Kitchenware
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English
1734Reviews6Q+A100Room tips

Reviews
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Kylie W wrote a review 19 Feb
1 contribution
Pros Easy walking distance to Pacific Fair, The Star, beautiful pool and Broadbeach Restaurants Cons Roadworks throughout the night which I was not informed about prior to staying, I taped the loud machinery operating at 1am this morning as I could not sleep from the noise, but unable to attach it. The guest bathroom did not have shower screens. The guest bedroom fan could only be operated if the light was on at the same time only. The ensuite to main became flooded every time you showered, with the water reaching the ensuite door. I ended up making a towel wall to dam the water. Please see photos.
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Date of stay: February 2024
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Bel Air on Broadbeach, Guest Services / Front Office at Bel Air on Broadbeach
Responded 3 days ago
Dear Kylie, Thank you for taking the time to share your feedback with us. We're disappointed to learn about the challenges you faced during your stay, particularly as many of these could have been addressed promptly with your assistance. We sincerely apologize for any inconvenience caused by the roadworks noise and recognize the need for better communication regarding nearby construction activities. We also apologize for the oversight regarding the missing shower screens, the bedroom fan issue, and the ensuite drainage problem. Your feedback is incredibly valuable, and we will ensure that these matters are thoroughly addressed to prevent similar occurrences in the future. Please rest assured that our dedicated maintenance team is available throughout the week to promptly attend to any repair needs within our units; all we ask is for our guests to notify us of such issues. Thank you for your patience and understanding. We genuinely hope to have the opportunity to welcome you back for a significantly improved experience in the future. Best regards, Sebastian Bel Air on Broadbeach
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Allan M wrote a review Dec 2023
8 contributions
Great place to stay, clean and had all the gear including a washing machine and dryer which proved very useful. Main transport hub was just across the road as was Pacific Fair the main shopping mall. Beach was a quick 5 minute walk with surf life guards present. Staff were very friendly and helpful. Check out the reservation desk hours as they vary from day to day. Nice little cafe on the premises. Swimming pool, including an indoor one, and a spa pool with barbecues.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Check reservation hours as they change day to day, especially if you are getting in after 6pm on...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Bel Air on Broadbeach, Guest Services / Front Office at Bel Air on Broadbeach
Responded 19 Dec 2023
Dear AllanmZ2518ZS, Thank you for your thoughtful review of your recent stay at Bel Air on Broadbeach. We're thrilled to learn that our rooms, location, staff, and café all contributed to making your stay truly exceptional. Your positive feedback is immensely appreciated. If there are specific aspects you believe we could further enhance to make your future experiences even better, please feel free to share your insights with us. We value your input and are committed to continually improving our services. Looking forward to the pleasure of hosting you again in the future. Kind Regards, Bel Air on Broadbeach
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mrswinendine wrote a review Nov 2023
Mooloolaba, Australia353 contributions91 helpful votes
+1
We visited for a few days and appreciated the early check in on arrival. We had a high level apartment and it was clean and comfortable with everything we needed. I was surprised that their were maintenance men working outside our apartment with no warning from the facility. Fortunately we are early risers.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Bel Air on Broadbeach, Guest Services / Front Office at Bel Air on Broadbeach
Responded 12 Nov 2023
Dear mrswinedine, We would like to express our gratitude for choosing to stay at the Bel Air and for sharing your experience with us. It was a pleasure to be a part of your stay on the Gold Coast. We are delighted to hear that you enjoyed the comfort and cleanliness of your room, along with the early check-in provided. It means a lot to us that you found our services up to your expectations. We would like to apologise for the miscommunication regarding the painting work being completed on apartment balconies, and we will be sure to improve this communication in the future. We would be honoured to welcome you back for another wonderful stay. Please do let us know if there is anything we can do to make your next stay even more memorable. Looking forward to your next visit! Kind Regards, Bel Air on Broadbeach
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lisa L wrote a review Oct 2023
Bundaberg, Australia64 contributions11 helpful votes
We had a two bedroom apartment on the tenth floor. Almost everything about this experience was wonderful. The location- across the road from Pacific Fair & two blocks from the ocean- is excellent. We didn't need to drive anywhere once we arrived. Staff was friendly. The apartments kitchen and living/dinning area was very clean. Apartment was well equipped with all you could need. Lovely furniture( couch was a little dated but did the job). The view from the floor to ceiling windows was spectacular. Lots of room throughout. The indoor heated pool was nice and warm, helping relieve sore legs after a full day of shopping. The underground car park was spacious. CONS: ( I only brought these items to the establishments attention upon checkout. I had not given them the opportunity to fix them while we stayed) Had to run shower for at least 5 minutes before getting hot water. I could wait , so just remember to give the hot water time. The ceiling fan in the master bedroom did not work. The remote for the operation of the fan/light did not work. As it wasn't too hot during our stay, this was not an issue at the time. The master bed is like cement. I put all the spare blankets under the sheets to sleep. The single beds in the 2nd bedroom were better, but still firm. If needing a softer bed, perhaps ring and ask for a room containing one. OVERALL I would stay here again, but would try for a softer bed as this was the only true negative I found.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Run your hot water tap for a while ;-)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Bel Air on Broadbeach, Guest Services / Front Office at Bel Air on Broadbeach
Responded 26 Nov 2023
Dear LdlaSzA, Thank you for choosing Bel Air on Broadbeach and taking the time to share your detailed feedback with us. We're delighted to hear that almost everything about your stay was wonderful. Your positive comments about our location, friendly staff, cleanliness, and well-equipped apartment are truly appreciated. We're thrilled to know that you enjoyed the spectacular view from the tenth floor and the convenience of our proximity to Pacific Fair and the ocean. We also appreciate your constructive feedback regarding the shower's hot water delay, the non-functional ceiling fan, and the firmness of the master bed. We sincerely apologize for any inconvenience caused by these issues and assure you that we are addressing them promptly to enhance our guests' experiences. It's fantastic to hear that you found our indoor heated pool enjoyable, especially after a full day of shopping, and that the underground car park met your needs. We are grateful for your understanding in bringing these concerns to our attention upon checkout, and we want to assure you that we are actively working to improve these aspects. Your feedback is crucial in helping us provide the best possible experience for our guests. We look forward to the opportunity of welcoming you back, and please do not hesitate to contact us directly for any special requests or preferences for your next stay. Warm regards, Bel Air on Broadbeach
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Helen W wrote a review Aug 2023
3 contributions3 helpful votes
I used to be a regular guest at Bel Air. However, after my encounter with Shiree (their reservations person) I will never be going back. Shiree is terrible and needs to go. All I wanted to do was put in a request for my regular room, but this was like pulling teeth as she refused to answer my emails, ignored my calls, and then when she 'accidentally' answered my call she made an excuse that the owner was occupying the room. Then she booked me into a dirty room on the first floor, even though I paid for a superior. When I inquired at the front desk about a room move, I was told by the nice young man arranged for me to meet with Pani who took me on a tour to show me some similar apartments. LEARN HOW TO LISTEN TO YOUR GUESTS SHIREE! WE PAY YOUR WAGES!
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Date of stay: March 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Jojo2030 wrote a review June 2023
Hamilton, New Zealand37 contributions11 helpful votes
Fabulous central location, easy walk to the beach, restaurants and Pacific Fair. Spacious 3 bedroom apartment with stunning views, great pool complex, sauna, gym and cafe. Impeccable service and cleanliness Perfect family holiday, we were 3 couples and a baby
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services , Guest Services / Front Office at Bel Air on Broadbeach
Responded 29 June 2023
Thank you so much for your kind words. We are absolutely thrilled you had a fantastic stay and can't wait to welcome you at another time :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tony H wrote a review June 2023
Sydney, Australia4 contributions
Excellent accommodation in a great location. Ocean views are spectacular! Staff were all exceptional. Called me to arrange access afterhours, great level of service. Clean rooms, comfortable bed and pillows. Fully equipped with everything that you need if you want to self-cater. Excellent facilities, pools, gym etc. Great location particularly if you want access to the exhibition centre, casino, Pacific fair the beach or Broadbeach cafes and restaurants. I would have no hesitation in staying at the Bel Air again. Tony
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Date of stay: May 2023
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Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services , Guest Services / Front Office at Bel Air on Broadbeach
Responded 29 June 2023
Thank you so much. We are thrilled you had such a great experience and hope to see you again soon :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Monikas C wrote a review June 2023
3 contributions2 helpful votes
Unfortunately this hotel is very dated and looks like an old folks home. The reservations person Sherie was very condescending and 'sulky'. She needs lessons in customer service as she failed to listen, then ended up forgetting my rollaway that I paid for. However the security guard brought it up pretty quickly, he was very friendly. The location isn't bad but the staff look 'messy' and dress like they're going to a nightclub. Call me old fashioned but dreadlocks and big earrings don't look good in what is meant to be a 4 star complex. I won't be coming back.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Bring your walking shoes
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Carol r wrote a review Apr 2023
4 contributions3 helpful votes
Do not stay here if you’re looking for a pleasant relaxing experience. Pani the manager is the worst manager I have ever encountered, she is rude, unhelpful and hard to get hold of. We booked two rooms as we could not get a 3 bedroom apartment, both rooms faced the train station that was doing major road works all night, we asked for new rooms and the little blonde receptionist was so rude and told us the hotel was full for our entire stay, this was not the case when we checked out a nice young man told us they could have moved us they had been moving people all week. Now the room, it had windows that didn’t seal, mouldy curtains, threadbare carpet, balcony with two chairs that you could sit on due to the state of them. The kitchen was filthy the plates in the cupboard had rice on them they had been put away dirty, the furniture was 1970’s and the bed looked like it was the original bed old and mattress was very stained looked and smelt like urine stains. We had no hot water for the entire stay, the maintenance man said several rooms were the same but the plumber can’t come until the day we checked out, so no sleep and no hot shower. There were no lights in the hallway at night so had to walk to our room in the dark which is a major health and safety risk. The hotel needs to move Pani on and get a decent manager that genuinely understands customer service needs. Late review due to trying to sort with hotel
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Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Mark Small, Owner at Bel Air on Broadbeach
Responded 4 June 2023
Hi there Carol, I'm sorry your stay didn't reach your expectations. We have had a lot of staffing changes since September and fresh staffing brings with it an opportunity to focus on areas that may have been in the blind spot of those that came before. We are well underway bringing all the rooms to the same standard, bringing individual owners along for the journey. We absolutely welcome feedback from guests as it becomes the framework for areas of maintenance and improvements. Sometimes unexpected things will happen that we do our best to respond to with urgency. Unfortunately we don't have any onsite plumbers and no hot water is a major hurdle as a hotel and a guest. I'm genuinely sorry this was your experience. I can see you have stayed with us in the past and thoroughly enjoyed your stay with us then. If you were to stay again I'm confident you would see a marked improvement on your previous experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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newbee2018 wrote a review Apr 2023
Brisbane, Australia6 contributions1 helpful vote
Stayed here over Easter Break. Bel-Air is in a great location. Included a parking space. We parked up the car and only used it to go further south otherwise everything is within walking distance Dracula's, Casino, Beach, Pacific Fair, Mini Golf and great eateries. The Tram is just across the road and very easy to use getting to and from Surfers. Friendly staff at reception and a great little cafe on site. Pool and facilities were clean. We had an ocean view on the 12th floor in the East wing. The place is a little tired, but I would definitely come back here for another stay.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Value I have low as we did go in peak season. However, if that's when we chose to travel, we...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$168 - AU$266 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mantra bel air hotel broadbeach, mantra bel air broadbeach, mantra bel air hotel apartments
FORMERLY KNOWN AS
Mantra Bel Air
LOCATION
AustraliaQueenslandGold CoastBroadbeach
NUMBER OF ROOMS
100
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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BEL AIR ON BROADBEACH (AU$168): 2024 Prices & Reviews - Photos of Apartment - Tripadvisor

Frequently Asked Questions about Bel Air on Broadbeach
Which popular attractions are close to Bel Air on Broadbeach?
Nearby attractions include Pacific Fair Shopping Centre (0.3 km), Dracula's Cabaret (0.3 km), and Event Cinemas Pacific Fair (0.4 km).
What are some of the property amenities at Bel Air on Broadbeach?
Some of the more popular amenities offered include an indoor pool, a fitness centre, and free parking.
Which room amenities are available at Bel Air on Broadbeach?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Bel Air on Broadbeach?
Guests can enjoy barbeque facilities, complimentary tea, and free instant coffee during their stay.
Is parking available at Bel Air on Broadbeach?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Bel Air on Broadbeach?
Conveniently located restaurants include Betty's Burgers, Iyara thai, and Hideaway Kitchen and Bar.
Are there opportunities to exercise at Bel Air on Broadbeach?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Bel Air on Broadbeach?
Yes, a clothes dryer and a washing machine are offered to guests.
Does Bel Air on Broadbeach offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Bel Air on Broadbeach?
Many travellers enjoy visiting Post Office Gallery (4.7 km).