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Sofitel Gold Coast Broadbeach

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2,512 Reviews from our TripAdvisor Community

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Showing 2,471: English reviews
Research, Australia
Reviewed 4 days ago NEW

The breakfast was great and worth staying for one night at least! We booked and asked for a quiet room and were given one near the pool, restaurant and function room. A function on each night made our room anything but quiet! The room had been refurbished and was very nice, however no bedside tables was very annoying. The location...

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Thank Jenni M
Brisbane, Australia
Reviewed 4 days ago NEW

Could not ask for more, quality accommodation with a great outlook over the ocean. multiple restaurants and bars. short walk to the beach. Nice pool area with heated and non heated pool options. Bar service to the pool area although a little slow. Would put on the list of preferred accommodation in this area.

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Thank andrewcX8299ZX
Sunshine Coast, Australia
Reviewed 5 days ago NEW

You can walk to everything that Broadbeach has to offer from Sofitel & Broadbeach has plenty to offer. Then there is Pacific Shopping Centre across the road along with the Casino. We stayed on the 17th floor for one night. The rooms have obviously had a recent refurb but sometimes I think the designers get too clever e.g. no bedside...

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Thank Douglass56
Brisbane, Australia
Reviewed 1 week ago NEW

From the moment I contacted the staff they were willing to cater to my every need. They assisted me to organise a special surprise for my Husbands birthday and everything was done with taste, elegance and ease.The room was very comfortable and clean, very quiet. The pool was well cared for and the pool lounges extremely well positioned to ensure...

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Thank Kim K
Brunswick Heads, Australia
Reviewed 1 week ago via mobile

We had a lovely one night stay at the sofitel. The customer service was excellent. Riley at Reception is a real asset to Sofitel and made our stay very special thank you! Pool was lovely and bed was really comfortable. We look forward to staying again. Thank you to all the staff, they were all excellent. Cheers! Room 2110

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Thank Brunsriver
Port Macquarie, Australia
Reviewed 1 week ago

The Hotel is in a great location , with the Monorail connection to the Casino and Pacific Fair Mall .Also many great resturants and Cafes at your door step.. and of course easy access to the Beach. also the new Train has a stop very close , which takes you down to Surfers Paradise.

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Thank berwinjr
Reviewed 1 week ago via mobile

Disgusting. The bed sheets had pubic hairs and the plates were sticky and dirty. Strong paint smell in the room as you walk in and the aircon isnt workin properly. The staff didnt even care what room we were after.

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1Thank Den B
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour Den B, Thank you for taking the time to tell us about your experience at the Sofitel Gold Coast Broadbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate...

Tauranga
Reviewed 2 weeks ago

Don't normally stay at Hotels when in Broadbeach, as there are so many luxury apartments, but came here on a Luxury Escapes Package. Upgraded to a 'sea view room' (on 12th floor) and it was a corner room and almost like a mini suite. If you have an Accor card, then the On3 Restaurant is a bargain and excellent food....

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Thank Kotuku123
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour Kotuku123, Thank you so much for your kind review. I am very pleased that you enjoyed your upgrade to a sea view room. I must agree with you, the bed and pillows are amazing and create an atmosphere for great nights rest. I do apologise that there were no bedside tables, however, for your next visit you may request...

Auckland, New Zealand
Reviewed 2 weeks ago

The staff at the front desk are extremly pleasant and informative and helpful. The room was relaxing and enjoyable. If you take a wonder around the streets you are Handy to everything and anything you want. Such a great stay.

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Thank Maggie S
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour Maggie S, Thank you for your kind review and comments regarding the staff. I have passed on your review so they can see what great remarks are made about them. I am very pleased that you were able to relax in the room. We look forward to welcoming you back very soon. Warm Regards, Amery Burleigh

Sydney
Reviewed 2 weeks ago

I last went to this hotel 8 years ago and I feel like it has gone downhill a bit and not up to the sofitel standard however it is still a good quality hotel in a good position. Check in staff were great. Restaurant staff I think were training as most were hopeless. There was a guy who I think...

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Helpful?
Thank nardcornish
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review

Bonjour nardcornish, Thank you for your review. Please allow me to apologise for your restaurant experience and rest assured I will be forwarding your concerns to the manager for investigation. I am however very happy that you found the check-in staff to be very friendly and the hotel to be in a good location. Warm Regards, Amery Burleigh

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
Food & drink at the hotel
Bistro On3
Bistro On3
Cuisines: French, Contemporary, Australian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sofitel Gold Coast is in Broadbeach, the most cosmopolitan location on the Gold Coast. Only fifty meters away from the beach, the hotel is no more than a short stroll to the Gold Coast Convention Centre. As an added attraction, a light rail station is located adjacent to the hotel. There are 296 spacious guest rooms, each with its own balcony and a panoramic view, two pools, tennis courts and a spa. ... more   less 

Additional Information about Sofitel Gold Coast Broadbeach

Address: 81 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Broadbeach
Price Range: $204 - $568 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Gold Coast Broadbeach 5*
Number of rooms: 296
Reservation Options:
TripAdvisor is proud to partner with Amex, Booking.com, HotelTravel.com, Agoda, Travelocity, Hotels.com, Odigeo, Priceline, ACCOR and Jetsetter so you can book your Sofitel Gold Coast Broadbeach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Gold Coast Broadbeach Hotel Broadbeach
Accor Gold Coast Broadbeach
Sofitel Broadbeach
Broadbeach Sofitel
Hotel Style:
#3 Business Hotel in Broadbeach
#3 On the Beach Hotel in Broadbeach
#4 Family Hotel in Broadbeach
#4 Luxury Hotel in Broadbeach
#5 Romantic Hotel in Broadbeach
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Gold Coast Broadbeach staff and other travellers.
9 questions
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Questions? Get answers from Sofitel Gold Coast Broadbeach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one on the opposite side to the pool, function area.”
 of 5 bubbles harold775, 4 Dec 2016 | Read review
“higher the better”
 of 5 bubbles Douglass56, 3 Dec 2016 | Read review
“Ask for a Room with Pool view...”
 of 5 bubbles berwinjr, 29 Nov 2016 | Read review
“High floors on the corner (eg #1214)”
 of 5 bubbles Kotuku123, 24 Nov 2016 | Read review
“Ocean side and high floor are quieter”
 of 5 bubbles Oceans2014, 20 Nov 2016 | Read review
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