Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
3.5
#7 of 10 hotels in Broadbeach
Location
Cleanliness
Service
Value
Dorsett Gold Coast is Broadbeach Island’s latest lifestyle hotel, located within the world-class entertainment and leisure destination at The Star Gold Coast. Dorsett Gold Coast features 313 rooms, carefully designed to embody the Dorsett brand and the unique character of the Gold Coast. The hotel delivers a new standard of sophistication, service and style to the island including an expansive resort style pool overlooking Broadbeach, with a vibrant poolside bar and sub-tropical recreation deck. Indulge in the ultimate blend of beach, dining, shopping & entertainment just 30 minutes away from Gold Coast Airport.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Mid-range
Location
5 The Darling Avenue, Broadbeach, Gold Coast, Queensland 4218 Australia
Dorsett Gold Coast
171 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
This summary was created by AI, based on recent reviews.
Powered by AI
Dorsett Gold Coast emerges as a stylish hotel with an atmosphere that guests often find both modern and luxurious, situated near Broadbeach and offering splendid views. Travelers regularly commend the hotel's location and diverse amenities, such as the pool and executive lounge.
However, opinions on the hotel's value for money and room satisfaction show divergence, with some noting unexpected costs, room size, and cleanliness issues. Service quality also varies, with reports of both commendable assistance and slower, less satisfactory interactions.
Location
Convenient
Atmosphere
Stylish
Rooms
Modern
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
We really liked the great location in Broadbeach. Great pillows. Probably a good hotel if you just intend to spend lots of time at the Casino
Unfortunately the downsides were ….
We arrived at 4pm and our room wasn't ready. Check in took a long time in spite of them not being busy.
The room was nice but there is no minibar - you need to order items for it and are charged delivery.
The room we had was overlooking a major building site. Thankfully, due to weather they were not working.
The shower had been incorrectly installed so that it could not be lowered. There is no magnifying mirror in the bathroom, no mirror in the bedroom (or wardrobe). The bed is hard.
There is no restaurant in the hotel, just a small bar / coffee shop that does not appear to be open at expected times. (when we arrived at 4pm it was unattended). We said we would have breakfast but we had to walk to the Casino and there was a long queue to get into the restaurant so we went elsewhere. There is no priority for hotel guests.
After being out from 9am -2pm the room was not made up when we returned. Housekeeping was difficult to contact on the phone and on both days we needed to ask for tea bags in the room. The gap under the door allows light & noise from the corridor in overnight.
The large balcony has no furniture on it so is not conducive to sit on. There are no easily moveable chairs or tables in the room. No desk or dining table
All in all, not a terrible stay but expensive for the level of service and the kind of room it was. Personally, I would not stay here again by choice.
Read more
Date of stay: July 2022Trip type: Travelled with friends
Room Tip: Ask for a room that doesn’t overlook a building site. Go to Broadbeach for breakfast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Wachter, General Manager at Dorsett Gold Coast
Responded 14 July 2022
Dear barb_philip, Thank you for taking the time to share feedback on your recent stay with us. I'm happy to hear that you were comfortable during your stay and enjoyed the locality however, I do apologise that your overall experience wasn't what you expected. Your feedback is valuable as it assists us in improving guest experience. We hope you will allow us the opportunity to welcome you back in the not too distant future. Many thanks, Christian Wachter Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was new, with a stylish, contemporary look. The only problem with the room is that there was no storage space, other than a shelf for a suitcase. There were no drawers for clothing etc. The housekeeping needs improvement too. The teaspoons and mugs were dirty on arrival. The teaspoon had clearly been used and not washed, or just rinsed at most. The dirty mugs remained untouched for the duration of my stay, even after I complained and after I was told they would be replaced. The shower gel, shampoo, and hand wash in the bathroom are fixed to the wall, and can’t be removed without a key. That’s fine except that the housekeeping staff left the hand wash and shower gel near empty for days, and when the shower gel finally ran out, I called them and they had to come into while I was half naked to replace it.
Read more
Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Wachter, General Manager at Dorsett Gold Coast
Responded 7 Sept 2022
Dear williamv001, Thank you for taking the time to share feedback on your recent stay with us. I'm disappointed to hear that your overall experience during your stay wasn't what you expected. I do apologise for the cleanliness and I will be sure to follow this up with our housekeeping department for further review and to further improve guest experience. We hope you will allow us the opportunity to welcome you back in the not too distant future. Many thanks, Christian Wachter Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I had booked 2 rooms for my birthday in the executive floor. For being a new hotel needs a lot of improvement. Start off with trying to find were to park if you come the back way from the casino the access is still cut off due to construction of the apartment tower no real signs so park in the main casino car park and walk from there, The foyer looks great, receptionist friendly but then the ordeal with getting to the room. It has 19 floors but only 3 lifts you can wait up to 20 minutes to get a lift when the hotel full so many people complaining. After waiting at check-in got my key but then went to 18th floor but my key would not work. So down I come again wait for the lift and she recoded the keys as asked if I could get my bags brought up but was advised too busy at concierge. I then waited for lifts again got to the same room the lady had written down this time the key work but it was my brothers room a king. I had booked a twin room she was well aware of this as took my ID, so down I go again 3rd time now at 1 hour this time the queue even longer at reception so I went and seen concierge to get him to sort out or the manager as I had my disabled mother in wheelchair I had now left for an hour in the other hotel in the casino. So off I go still long queue and after 30 minutes he had done nothing at concierge desk. I was now in the queue now served by another lady how had no idea so manager came over. 3rd time finally got the keys sorted for my room. You would think even off me a complimentary drink of something as each room i paid for was nearly $500 each. Now we get to room. while new its quite small but modern. My twin room had balcony but very dirty lots of dust outside and no chairs. The bed I have stayed in so many hotels in world and its like sleeping on a rock so uncomfortable. Now it is advertised that the executive rooms have balcony my brother room did not so got ripped off. Prior to the executive lounge opening we did go down to the pool for drink but no were to sit so went to bar behind the reception that was very nice for a drink. What gives this 3 stars is the executive lounge on the 19th floor, great views, lots of seats and lounging areas. The only thing prior to evening drinks you can only get water or coffee, breakfast included up there service in the lounge and food was excellent
Read more
Date of stay: March 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Foster, General Manager at Dorsett Gold Coast
Responded 28 Mar 2022
Dear Greig, Thank-you for sharing feedback on your recent stay with us. I'm disappointed to hear that your experience wasn't what you expected. I sincerely apologise for any inconveniences caused during your stay and I will be sure to forward this feedback onto the appropriate departments for further review. Your feedback is valuable to us and we will be taking your constructive feedback on board as this helps us to improve staff training to further improve guest experience. We hope you will allow us the opportunity to welcome you back in the not too distant future. Many thanks, Michael Foster General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Dorsett is an incredible play to stay, conveniently located in the heart of Broadbeach. The room was absolutely beautifully styled, pretty spacious, and clean with a decent city view and small balcony.
The room had a hanging rack for nice dresses and suits, a safe, a TV, free WIFI (that worked without issues), a small bar fridge with complimentary travel sized milk, a coffee pod machine, ducted air con (that worked well), endless shampoo, conditioner, and body soap, as well as a hair dryer and the other general disposable items such as a shower cap, sanitary bags and tissues. The bathroom was huge, with a massive dual head shower with great water pressure. The bed was extremely comfortable which is a huge compliment as I usually only like my own bed.
The hotel had great facilities with a nice cafe in the lobby to grab something small to eat alongside alcoholic and non-alcoholic beverages. Highly recommend their gluten free banana bread - the best gluten free banana bread I’ve ever tasted! There was a huge heated poor alongside a restaurant where you could eat and sip beverages by the pool. There was great customer service by both the staff monitoring the drop off/pick up zone (took our bags up to our room while we parked) and the reception desk. There was affordable parking at the Star Casino with direct lift access to the Dorsett ($20 per night).
Lastly, if all of that wasn’t enough, they gifted me a teddy bear and beautiful chocolates with a card to congratulate me for graduating from my Masters of Law. They didn’t have to do this at all, and the surprise was one that I was very touched by.
Highly recommend staying here. We will definitely be back!
Read more
Date of stay: March 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Wachter, General Manager at Dorsett Gold Coast
Responded 6 Mar 2023
Hi Madeline K, Thank you for sharing your 5/5 review and feedback. We hope to see you back soon on your next holiday on the Gold Coast. Kind regards, Romeo Buencamino Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful stay at this hotel. Check in staff were friendly, room was comfy and pool is fantastic.
Thanks to the explicit instructions on here, we didn't have any trouble with finding the car park. I note that on a busy Friday night, the main car park was closed when it reached a certain capacity but as hotel guests we were still allowed in and told exactly where we could find spaces which was very helpful.
The pool was a lovely temperature (heated) and we all enjoyed swimming. I'm not sure of the temp but I don't like cold water and had no complaints.
We actually had two separate bookings - 1 night with executive lounge access and 2 nights with a 'normal' room. The staff were wonderful with regards to the change of room and had our second room ready prior to the check out time - so we could move directly from one room to the other. I didn't find much difference between the rooms (executive was a higher floor with dressing gowns and better toiletries) but otherwise identical. Drinks and canapes in the executive lounge were good. Breakfast in the executive lounge was nice, very relaxed atmosphere with great views but a limited food choice. By comparison, the 'normal' room breakfast was at Harvest at Star which had far more choice but is much busier. With kids, we would choose Harvest over the executive lounge because of the greater food choice.
However, despite our very enjoyable stay, I an unlikely to stay at this hotel again due to the lack of desk or any available workspace in the room and/or hotel. Knowing that many people work on trips as I do, I feel some very poor design choices were made here (aesthetics over practicality). The hotel suggested the lounge area near reception but again, it is not really practical/ideal set up as it is lounges and low tables which makes typing difficult.
Read more
Date of stay: October 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Wachter, General Manager at Dorsett Gold Coast
Responded 9 Oct 2022
Hi Emma P, Thank you for sharing your experience and for your 5/5 review. It gives me immense pleasure to read your review and to know that the team ensured you have a truly memorable stay. However, I do apologize for the inconvenience with regards to lack of desk and workspace. We are always seeking ways to improve operations and please note your feedback is important. Please accept my sincere apologies. Once again, thank you for taking the time to post your review. We will all look forward to hopefully have you back in the future. Sent with all our best wishes, Romeo Buencamino Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family of 4 stayed two nights in an executive panoramic room which included lounge access with breakfast over New Years. Room was beautiful and large with amazing views spanning Broadbeach down to Burleigh. Balcony was big although no seats if you want to sit outside. Bathroom was huge with an amazing shower. The pool area was beautiful with many cabanas and loungers plus some beautiful comfy lounges in the shade near the bar. Service was very quick for bar food. Service from Dorsett team was amazing everywhere we went from check in to housekeeping to the cafe. Lots of sanitizing stations throughout. Everyone was super helpful. Executive lounge was definitely worth the extra $$ with great views, service, food and beverage throughout the day and evening. Parking was plentiful and easily accessed. QR code access to food service delivery from Star casino restaurants was also handy. 5 min walk across the road to the beach or the huge Pacific Fair shopping Centre. We will definitely stay again!
Read more
Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Foster, General Manager at Dorsett Gold Coast
Responded 3 Jan 2022
peard, Thank you staying with us at the Dorsett! It is wonderful to read such a great review, thank you for sharing! We are excited to have balcony furniture only a few short weeks away which will not doubt further enhance the the in room experience as the views are amazing as you point out. See you again soon when you are next in the Gold Coast.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Dorsett on the weekend and absolutely loved it, we were going to an event at The Star so decided to stay and make a weekend of it. Check in was smooth, we parked at The Star so when you check in you just pay $20 for parking and they validate your ticket. Our room was lovely with a balcony overlooking the pool. Really comfortable bed and a luxurious bathroom. The rooms aren’t huge but great for a couple and totally soundproof we didn’t hear any pool noise or any noise from the corridor or other rooms. The Star is in the same complex so we had lunch at their noodle bar which was delicious and well priced. We had breakfast in the executive lounge, highly recommend this option the view is great and lots of choices in hot or cold options. The Dorsett pool is fantastic, it’s huge with lots of space to relax and a restaurant and bar right beside it. Will definitely stay again.
Read more
Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Wachter, General Manager at Dorsett Gold Coast
Responded 13 Dec 2022
Hi Atravelling265, Thank you for sharing your review and feedback. Your kind words are greatly appreciated and we are delighted to hear that your checkin was smooth and have enjoyed our amenities. We enjoyed having you with us and we hope to see you back soon! Kind regards, Romeo Buencamino Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I stayed 4 nights in a corner room. Room was very modern and clean and the bathroom a good size. There are a few things that can be improved however - the bedside tables are architectural and totally impractical, to the point of knocking things off in the dark. The hanging space is not enough for more than a couple of days and some drawers could really be helpful.
I’d like the mini bar to be stocked also. I’m not sure what the $200 deposit paid at check-in is for if there is nothing to use it on.
The pool is gorgeous however, chairs and lounges are not plentiful enough. The usual suspects are up at the crack of dawn, minding their lounges with towels all day so no one else can get a look in. There really should be a concierge to manage the use of the sun beds. It’s a really annoying part of the hotel.
The food in the pool bar has something for everyone. Would be handy though to be able to order on the phone and it be delivered to the lounge and it opens too late. Need to be able to order a coffee and bagel or something in the morning.
The location is supreme - with connecting access to the casino restaurants. It’s also just across the road from Pacific Fair and the bus terminal.
Read more
Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Wachter, General Manager at Dorsett Gold Coast
Responded 30 Dec 2022
Hi D7280JBkatherinem, Thank you for sharing your review and feedback. Our apologies for the confusion with regards to your preauthorization. The preauth is a standard practice within the industry. As we are part of the big entertainment precinct, this will enable you to charge back to you room if and when you do decide to dine in any of the many restaurants from the Star casino. Thank you for choosing to stay with us and we hope to see you back soon. Kind regards, Romeo Buencamino Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Granted they had only been open for 4 days and were having some teething problems but it feels like alot of style over substance. It is a beautiful room that has been styled by someone without effective thought for practicalities. There are also alot of misses in terms of what a property and room at this price point should include (no robes and cheap instant coffee) We ordered a sunset wine and cheese platter that took over an hour to arrive at the room and was served in a disposable platter plate with plastic cutlery with no champagne flutes. Other problems include the fact that the aircon didn't work properly. The balcony is sort of pointless given that it has no furnishings on it but was useful to open when the glitching aircon was insufficient for a comfortable nights sleep. On checkout we raised some issues including the aircon and were brushed of with 'yes we have been having a problem in some rooms'
Read more
Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Foster, General Manager at Dorsett Gold Coast
Responded 3 Jan 2022
ThisIsaUserName123AB, Thank you for taking the time to share feedback on your recent stay. As you point out we have experienced a few teething issues in our first week of operating and I do personally apologize for the inconveniences that these placed on you during your stay. I do hope we have the opportunity to welcome you back in the not too distant future to be able to provide you with a more on brand experience.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at The Dorsett Gold Coast a couple of weeks ago. It was overwhelming! The staff were all good. Starts with the Receptionist Shali who made us feel welcomed and accommodated in a very nice manner. Then, as we progress to our room, the Housekeeping/Maintenance guys namely Rico and Romeo make sure that we we have everything that we need. Our luggage and extra towels and coffee. They also fixed one of the bulbs in the bedside so it won't flicker. They also assured us that if we need something, we can call and tell them everything we need.
It was a great experience to stay as they made you feel home. The staff's hospitable attitude, friendliness towards clients and accomodating manner deserves to be mentioned and appreciated. Kudos to the team!
The hotel was new, clean and modern. Unable to use the pool as it was pouring rain around Queensland that time and all we need is a home/room to stay after a long day travel.
Overall experience: Comfortable, relaxing and and quiet.
Read more
Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Foster, General Manager at Dorsett Gold Coast
Responded 13 Mar 2022
Dear carmella18, Thank-you for choosing to stay with us. I am extremely thrilled to hear that you had a fantastic experience at The Dorsett! Your feedback is greatly appreciated and I will be personally forwarded your kind words onto Shali, Rico and Romeo. We can't wait to welcome you back to the hotel soon! Many thanks, Michael Foster General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Broadbeach area.
PRICE RANGE
AU$154 - AU$341 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandGold CoastBroadbeach
NUMBER OF ROOMS
313
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
