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San Mateo Apartments Gold Coast

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58 Reviews from our TripAdvisor Community

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Showing 56: English reviews
Reviewed 30 July 2014 via mobile

Good location across road from beach, 10min walk to broadbeach mall (15min with kids). We were on the 7th floor and the 2 bedroom apartment was very spacious for a family of 5. Pool and spa were great. Would thoroughly recommend this apartment

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Helpful?
1Thank Bainygirl
SanMateoGC, Guest Relations Manager at San Mateo Apartments Gold Coast, responded to this review

WOW thanks for the great review. We really appreciate this positive feedback, we get a real kick out of hearing people enjoying their stay. We hope that you will choose San Mateo on Broadbeach for future accommodation needs.

Wodonga, Australia
Reviewed 12 July 2014

Our second visit to San Mateo proved to be just as enjoyable as the first. Our first visit was as a family of teenagers, this second one as a couple. Janette and Jim are most obliging and friendly, very informative on what is on and where, and have a grasp of individual needs of their occupants. Jim is handy with...

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Helpful?
Thank Maureen L
SanMateoGC, Guest Relations Manager at San Mateo Apartments Gold Coast, responded to this review

G-day Maureen thanks for the glowing review. We appreciate your comments so much! It really proves that our hard work is paying off. We hope to see you again soon.

Portsmouth, United Kingdom
Reviewed 16 May 2014

I chose this apartment based on the reviews I had read. I booked a fully self contained luxury penthouse which was far from the truth. The location and views were excellent and very easy to walk to broadbeach restuarant and shopping. We stayed there as a family of 4 with 2 children and I was having my invalid cousin come...

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Helpful?
5Thank belinda m
SanMateoGC, Guest Relations Manager at San Mateo Apartments Gold Coast, responded to this review

Hi Belinda, Thank you for your review and feedback. It is extremely disappointing to us that you did not enjoy your stay here at San Mateo. We have implemented several new policies and housekeeping staff to ensure this doest happen again. Your review was sent to the individual unit owner to help us with repairs. If there is anything we...

Brisbane, Australia
Reviewed 7 May 2014

Walking distance to EVERYTHING yet a quiet location. I found this place thru Lastminute.com at the very last minute. When everything else on Wotif was ridiculously expensive over the long weekend, I found this little gem of a place. The manager even upgraded our room to an 'ocean view' on a higher floor, at no extra cost. It has a...

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Helpful?
2Thank gozziestravels
SanMateoGC, Guest Relations Manager at San Mateo Apartments Gold Coast, responded to this review

Thank you so much for your review. We are so glad you enjoyed your stay and your kind words mean the world to us. It is always best to book direct as the managers get a moment to have a chat and find out exactly what you need. When booking through websites we don't get that opportunity. When booking direct...

Melbourne, Australia
Reviewed 20 April 2014

This was our second stay over a six mth period and we felt like 'coming home' when we arrived. We stayed on level 3 for 8 days and this unit was recently refurbished and that was nice. The air conditioning, dryer and washing machine worked well and it had a few little extras like plastic plates, cups which were perfect...

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Helpful?
Thank Peterandcarrie
SanMateoGC, Guest Relations Manager at San Mateo Apartments Gold Coast, responded to this review

Hi Peter, Carrie and Caitlyn, thank you for your outstanding review. Over the years we have tried our very best to make San Mateo a home away from home for families to come and relax with all of the facilities of home. We are so glad you enjoyed your stay and we hope to see you for a third visit....

Brisbane, Australia
Reviewed 17 March 2014

We stayed in a 2 bedroom apartment on level 2, great location and close to some shops and a nice cafe called Lola's great breakfast for $5 BWS and a convenience store close by, only minutes from the beach. The apartment we were in was in need of a facelift, looks like new carpet but most of the other things...

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3Thank o12
SanMateoGC, Guest Relations Manager at San Mateo Apartments Gold Coast, responded to this review

Thanks for your feedback, we have passed on your suggestions to the unit owner and has since replaced the curtains and is in the proceeds of updating the furniture. Thank you again for staying with San Mateo on Broadbeach and hope that you will visit us again.

West Sussex, United Kingdom
Reviewed 10 March 2014

San Mateo was booked by our daughter who lives just along the beach. What a find it was. The position was perfect just one block from the ocean. Jan and Jim made us very welcome. We had one apartment for the first week which was excellent. After a weekend trip to Brisbane we were given a different apartment. This one...

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Helpful?
Thank Sarah H
SanMateoGC, Guest Relations Manager at San Mateo Apartments Gold Coast, responded to this review

Thanks for your review and feedback. All apartments here at San Mateo are individually owned. Majority of the apartments have had renovations or updates done to the units. We are still working with the few owners that are yet to upgrade. Again thank you for staying with San Mateo and hope that you will visit us again soon.

Reviewed 14 January 2014

What can I say, I was most impressed with San Mateo exactly what I was hoping for. We felt so at home and Jan and Jim (the managers) were most welcoming and friendly. We initially stayed 9 nights on our way north to visit family and were so happy with what we had experienced we booked for a further 2...

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Helpful?
1Thank jenflood
SanMateoGC, Guest Relations Manager at San Mateo Apartments Gold Coast, responded to this review

Fantastic review Jenflood. We are so happy you enjoyed your stay with us. Your kind words mean the world to us. Hope to see you again real soon.

Sydney
Reviewed 5 January 2014

We love the San Mateo and return time after time to the property. Jim and Jan are particularly welcoming and as gay travellers find their warm welcome especially wonderful. We have our favourite apartment and being a low-rise apartment complex there isn't the same insane madness that seems to be present in other properties - nice to enjoy the pool...

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Helpful?
1Thank RicknSimon
SanMateoGC, Guest Relations Manager at San Mateo Apartments Gold Coast, responded to this review

Hi Rick & Simon- thanks for the great review we really appreciate it. San Mateo on Broadbeach welcomes all guest regardless of race, religion, or who you choose to love. We welcome all to San Mateo. We are so happy you enjoyed your stay and hope to see you again soon.

Melbourne, Australia
Reviewed 1 December 2013 via mobile

Stayed for 10 days . location and value are very good with free parking and a block from the surf the manager is rude and overbearing . Some rooms foxtel don't work well and we were told bad luck watch a video We stayed here years ago when just female manager and had a much more pleasant stay.

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Helpful?
Thank Rod S
Jangle_11, Owner at San Mateo Apartments Gold Coast, responded to this review

Hi Rod - thank you for your feedback. We do remember that the remote in your apartment was playing up that day. They have all gone digital now and easy to use. Jan - (the friendly manager).

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Amenities

Highlights
  • Pool
  • Free Parking
Things to do
  • Pool
Room types
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Babysitting

Additional Information about San Mateo Apartments Gold Coast

Address: 93 Old Burleigh Rd, Broadbeach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Broadbeach
Price Range: $117 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Mateo Apartments Gold Coast 4*
Number of rooms: 29
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Also Known As:
San Mateo Apartments Gold Coast Broadbeach
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Questions & Answers

Here's what travellers have asked, with answers from San Mateo Apartments Gold Coast staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher the better,east, or north facing if you like the sun.”
 of 5 bubbles dpdascott, 16 Oct 2016 | Read review
“Great views from the higher rooms. Noise from the street is only noticeable when the balcony doors are open.”
  • Afternoon, from the balcony. Broadbeach and the G.C. hinterland in the distance
  • Dawn, from the balcony facing east.
 of 5 bubbles 573graemes, 21 May 2016 | Read review
“Rooms at the front of the building have best views towards the ocean.”
  • Afternoon, from the balcony. Broadbeach and the G.C. hinterland in the distance
  • Dawn, from the balcony facing east.
 of 5 bubbles 573graemes, 16 Nov 2015 | Read review
“We find the configuration of the rooms on the North East side to be better than the ones in the middle and less noisy.”
 of 5 bubbles RicknSimon, 22 Jan 2015 | Read review
“Higher floor where you will get a view and on the north east side of the unit block”
 of 5 bubbles BMR18, 14 Oct 2014 | Read review
5 of 5