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Neptune Resort

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Neptune Resort
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212 Reviews from our TripAdvisor Community

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Showing 212: English reviews
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Reviewed 1 week ago via mobile

Awesome stay here the manager guy was so helpful and is always there if you need help. He reccomended some great places for us made it easy for my partner and i (on our first holiday) to book or arrange places. The room was real nice and tidy and pool and visitor areas all verry clean and tidy, easy to...

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Helpful?
Thank Ariane J
Rebecca T, Manager at Neptune Resort, responded to this review

Hi Ariane, thanks for such a lovely review. Richard was pretty thrilled to read your comments about him. We are pleased you had such a lovely stay on your first holiday and we hope it was everything you thought it would be. Please come back and visit us again soon - you'll have the travel bug now! Rebecca & Richard...

Auckland Region, New Zealand
Reviewed 1 week ago

Located opposite Broadbeach South tram station and Pacific Fair Mall, very handy. Air con quiet so easy to sleep at night, room very good size and furnished well with good sized balcony. I would stay here again. Front desk staff very friendly and helpful.

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Helpful?
Thank Judith B
Rebecca T, Manager at Neptune Resort, responded to this review

Hi Judith, thanks for staying with us and your nice comments about our resort. We look forward to welcoming you back again soon. Richard & Rebecca On-site Managers

sydney
Reviewed 5 weeks ago via mobile

perfectly functional if somewhat plain serviced apartment well situated in broadbeach across from jupiters , pacific fair, and the centre of broadbeach. the room is adequate if not worn, mattresscovers stained, furniture and walls marked, blankets smelly. building features pool gym tennis and sauna garage and coffee shop. well priced.

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Helpful?
1Thank fortstreetboy
Rebecca T, Manager at Neptune Resort, responded to this review

Dear fortstreetboy, thank you for sharing your feedback with us. We endeavour to ensure all our guests have a pleasant stay. All apartments are privately owned and therefore furnishings can differ from room to room. We have taken your comments on board and will be following up with housekeeping for improvement. We hope to welcome you back on your next...

Sydney, Australia
Reviewed 14 January 2017 via mobile

These apartments are not the newest in Broadbeach but would be among the biggest and are in a handy location. Neptunes is about three minutes walk to the beach and five minutes to the heart of Broadbeach shopping centre. It has a quality tennis court and a reasonable pool. The apartments are not modern but are comfortable and everything works...

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Helpful?
Thank petergX6466OB
Rebecca T, Manager at Neptune Resort, responded to this review

Hi Peter Thanks for your review. We couldn't agree more that our location is very handy to everything and our facilities such as the tennis court, refurbished pool area and on-site cafe is a real bonus to our resort. Thanks for staying with us and we hope to welcome you back again soon. Richard and Rebecca

Reviewed 13 January 2017 via mobile

We arrived to neptune resort.ppl at reception very nice and friendly. Great customer service. Disapointing to be told light needed to be fixed from electricians we where told to go to our rooms or wait till service was finished . I had a baby with me so i had to go straight in...not whatu want to hear after a long...

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Helpful?
1Thank Angela N
Rebecca T, Manager at Neptune Resort, responded to this review

Hi Angela Thanks for your detailed review. Upon doing a final check of your room before your arrival it was discovered the light card activator had malfunctioned. An electrician was called immediately to fix this so as not to inconvenience you and your family. Your first room has been refurbished. All our apartments are privately owned and are therefore furbished...

Greater Sydney, Australia
Reviewed 1 January 2017

1 week stay in QLD for the X'mas holidays with the family (3 kids and wife). Stayed at the Neptune Resort. Resort was close to everything, shops, restaurants and casino. The apartment itself was clean and neat, LCD's in master bedroom and lounge. 2 minor things, no free Wi-Fi and master bedroom did not have shower/toilet. Overall resort was very...

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Helpful?
Thank vvictor67
Rebecca T, Manager at Neptune Resort, responded to this review

Hi vvictor67 Thanks for staying at Neptune Resort. It was a delight having you and your family stay for the Christmas period. We do have free wifi for those guests who book direct either via phone or our website otherwise there is a nominal daily charge for unlimited downloads. We hope you decide to come back on your next visit...

Reviewed 29 November 2016

We had a most comfortable apartment with plenty of space. We stayed for 16 nights and will return for a third visit. The complex is well run by very friendly helpful staff and the location could not be better with trams and buses just across the road. The cafe attached was good value and staff friendly.

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Helpful?
1Thank Heather B
Rebecca T, Manager at Neptune Resort, responded to this review

Thank you Heather for your kind review and for continuing to stay at our resort. We agree, our location is great with all the public transport just across the road. Look forward to seeing you again soon.

Reviewed 28 November 2016 via mobile

I stayed here for 4 nights over my National cheer comp. I had a one bedroom apartment which also had a rollaway bed to accomadate a third person. It was clean and tidy and the staff were friendly. I'd be likely to stay again.

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1Thank Alex J
Rebecca T, Manager at Neptune Resort, responded to this review

Thank you for taking the time to write a review. We are pleased you enjoyed your stay with us and look forward to welcoming you back again soon.

Reviewed 22 November 2016 via mobile

We re-booked into this wonderful resort located opposite pacific fair shopping centre. Staff was very helpful and very accomodating during our week stay. The cafe downstairs served fantastic breakfast. Coffee was outstanding. Definitely will be returning same time next year.

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Helpful?
Thank Kieran W
Rebecca T, Manager at Neptune Resort, responded to this review

Thank you for your very kind review, we appreciate it very much and we look forward to seeing you again next year!

New Zealand
Reviewed 9 November 2016 via mobile

We didn't choose this place as such, it came as part of a package deal, but we're really glad that it did! The staff created an excellent first impression, super friendly and helpful. The location is great too, across the road from Pacific Fair shopping centre and the light rail stop, and only two blocks from the beach. There are...

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Helpful?
Thank veedub72
Rebecca T, Owner at Neptune Resort, responded to this review

Hi Veedub72 Thanks for taking the time to review our resort and comment on all our positive aspects. We agree our apartments are larger than most and are comfy for those longer stays, it makes you not want to go home! We were sorry to hear about the dilemma you were having with the bedroom blinds. If you wouldn't mind...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
Comfortable and well located, Neptune Resort is in the heart of Broadbeach. Though there is boundless fun to be had in the resort, you are sure to venture out to some of the local Gold Coast attractions - all within a short walk from Neptune Resort. Jupiters Casino, Gold Coast Convention Centre, Dracula’s Cabaret Restaurant, Pacific Fair Shopping Centre and some of the best bars & restaurants on the Gold Coast. Famous Kurrawa beach, patrolled by lifeguards, guaranteed simple family fun and only a stone’s throw away ... more   less 

Additional Information about Neptune Resort

Address: 32 Surf Parade, Broadbeach, Gold Coast, Queensland QLD 4218, Australia (Formerly BreakFree Neptune)
Region: Australia > Queensland > Gold Coast > Broadbeach
Price Range: $126 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Neptune Resort 3.5*
Number of rooms: 115
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Also Known As:
Neptune Resort Broadbeach, Gold Coast
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Questions & Answers

Questions? Get answers from Neptune Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If going in the summer then a south facing room might be best”
 of 5 bubbles JudithB212, 15 Feb 2017 | Read review
“top floor is best if you can get it, nice view of the pacific ocean”
 of 5 bubbles vvictor67, 1 Jan 2017 | Read review
“As an older couple we found this resort ideal for our needs.”
 of 5 bubbles heatherbS7025AJ, 28 Nov 2016 | Read review
“As I. Any big city the higher the floor the quieter it is”
 of 5 bubbles gardencottage84, 3 Nov 2016 | Read review
“My room had great view and was very nice.”
 of 5 bubbles emmabE3236JZ, 30 Jun 2016 | Read review
5 of 5