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Mantra Sierra Grand offers modern and stylish One, Two and Three Bedroom Apartments all within walking distance of sidewalk cafes, superb restaurants, boutiques and specialty shops as well as The Star Casino, Gold Coast Convention Centre and Pacific Fair. The resort offers one, two and three bedroom self-contained apartments all featuring contemporary furnishings, air conditioning, wireless internet access, full kitchen and laundry facilities. All boast wide balconies. Start the day with a sauna or spa. Swim some laps. Enjoy an al fresco breakfast. Relax in the in-house theatre. Arrange a few sets of tennis. Plan a poolside barbecue with your neighbours. Important information: In accordance with recent Government directives in response to slowing the spread of COVID-19, Hotel facilities may experience temporary closures or changes to operating times and/or services provided. Please contact our reception for further details. We are sorry for any inconvenience this may cause and thank you for your understanding during this time.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Park View
Quiet
Languages Spoken
English
Location
22 Surf Pde, Broadbeach, Gold Coast, Queensland 4218 Australia
Mantra Sierra Grand Broadbeach
1,564 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Mantra Sierra Grand is located close to the Broadbeach South light rail station, Pacific Fair and the Casino as well as a short walk to the beach and the Oasis Centre in Broadbeach.
The public areas are all very well kept and the Resort has a full size tennis court, good sized pool and spa, indoor pool and a theatre room. The pool area was well kept and maintenance to the paved areas was being undertaken.
Negatives
As an Accor plus silver member I booked my 1 bedroom apartment via the Accor Plus website. When I booked there was no option to select ocean view so I put in a request directly for an ocean view apartment. I believe most of the one bedrooms are at the back overlooking the Gold Coast Highway with glimpses towards the ocean from the balcony. Our room overlooked the Highway with the balcony overlooking the neighbouring resort and towards the ocean.
The apartment was an odd shape and very poorly maintained. Cracks and scuffs on the walls. Cracked tiles, dust in the corners. The shower was dirty and mouldy. It really needed a good clean.
We arrived about an hour early and requested an early check in. The room wasn’t ready but they called me when it was. When we arrived a sheet had been left soaking in the washing machine but staff came to remove it. Even though I checked in slightly early I don’t think this excuses the state of the apartment in terms of cleanliness.
The bed was comfortable and a full size king bed (not a split).
Overall I had quite a disappointing stay as I chose the apartment due to my Accor Plus membership and the location. I probably wouldn’t stay again but if you do decide to stay perhaps book a 2 bedroom ocean view and ask for a refurbished apartment.
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rebecca Noyes, General Manager at Mantra Sierra Grand Broadbeach
Responded 15 Feb 2021
Dear 584cassandral, Thank you for taking the time out to tell us about your holiday experience at Mantra Sierra Grand. We appreciate your kind commends regarding our ideal location, extensive resort facilities and your comfortable bedding - there is certainly nothing better than a goods night sleep! I can confirm that all of the 1 bedroom apartments within the resort offer beautiful hinterland views, none of these unfortunately face the ocean. For a guaranteed ocean view, we offer this room type in our 2 and 3 bedroom ocean view apartments. Although our 1 bedrooms do face west, it was nice to read that you were at least able to see a glimpse of the ocean from your balcony. I am sorry to read of your concerns regarding the housekeeping service to your apartment. Please be assured that we have raised this with our Housekeeping Manager and will be attended to ensure that the expected quality level in our apartments is upheld. Please accept my apologies for any inconvenience caused and have my assurance that this will be addressed. We do hope you give Mantra Sierra Grand another chance to impress in the future and we have the opportunity to welcome you again soon. Sincerely, Rebecca Noyes General Manager
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Easy walk to the Pacific Fair shopping centre, Star Casino, Dracula's cabaret and Broadbeach restaurants. Only a short walk to the beach as well. Apartments have adequate facilities for cooking and laundry if you want to self cater on your holiday. The decor is a little boring but it is comfortable and has everything you need. The bed was comfortable and the air conditioning was already on when we arrived, which was a nice touch. The bathroom in a one bedroom was small and only had the basic amenities, body lotion, face washers and tissues would have been appreciated. There is an outdoor as well as an indoor pool and a decent gym. Strong chlorine smell is a bit off putting but at least it is obviously clean. Nice staff however we did have to request the wifi password even though we booked in with Mantra plus. All in all a decent hotel and very suitable for families as well as couples.
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Date of stay: January 2020
Room Tip:Â High floors are quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RebeccaNoyes, General Manager at Mantra Sierra Grand Broadbeach
Responded 6 Feb 2020
Dear LindaJohn87, Thank you for taking the time to use this forum to provide your feedback. It is greatly appreciated and is definitely valued. It’s fantastic to read that you and your family enjoyed your stay at Mantra Sierra Grand and found the beds to be very comfortable – there is nothing better than a good nights sleep! The locality of Mantra Sierra Grand is certainly one of the many benefits of our resort. To have the gorgeous beach and children’s parks close in one direction and local shops and restaurants in the other direction certainly has our property centrally located for all that Broadbeach has on offer. Thank you again for sharing your review and we look forward to the opportunity to welcome you back again soon. Sincerely, Rebecca Noyes General Manager
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The Sierra Grand is in a great position within walking distance to everything. The room we stayed in was well appointed with great views of the Gold Coast. However we were disappointed with the cleanliness, Dinning and Coffee tables were dirty with cup stains and a dirty kitchen floor when you pay over $200 a night it should be better.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rebecca Noyes, General Manager at Mantra Sierra Grand Broadbeach
Responded 23 June 2022
Dear thinedge, Thank you so much for taking the time to post this response in relation to your recent stay at Mantra Sierra Grand. I am sincerely sorry that we seemed to have fallen short in some areas surrounding your stay. I assure you these have been addressed with the Executive Housekeeping Manager to ensure that this is an isolated occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rebecca Noyes General Manager
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I travel a lot and can excuse quite a lot of things, but not 7 cockroaches over a 4 night stay is not one. Unfortunately, since the hotel reception is not manned 24/7 and all my encounters happened outside reception hours, I could not call anyone to come to my room/apartment. I did take photo and video evidence as proof. On the night before I left, I could finally get to the front desk to explain what happened. I pulled them aside and discreetly explained my experience. They were mortified! They wanted to move me but I was going to be out for the evening and leaving very early the next day so there was no point in my opinion. They would send someone up while I was out to spray and look around. I said thank you and mentioned a possible discount on my final bill as compensation. I have not received the bill and no discount off my stay which was at full market value as there was a problem with my booking from my company's travel agent.
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Review collected in partnership with AccorHotels.com
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RebeccaNoyes, General Manager at Mantra Sierra Grand Broadbeach
Responded 17 Feb 2020
Dear G-raff13, Thank you for taking the time share your review on your recent stay with us at Mantra Sierra Grand. Unfortunately at the time of your stay the Gold Coast was experiencing extreme weather with high humidity and torrential rain. Please be assured that we do take a very proactive management of the bug life experienced here on the Gold Coast to mitigate any concerns to our guests. All rooms are treated by pest control twice yearly and inspected routinely to ensure their effect is minimised. I do sincerely apologise if you experienced this whilst staying with us and can provide reassurance that every effort is made to ensure this is kept to a minimum. Sincerely, Rebecca Noyes General Manager
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Booked 2 bedroom initially and upon updating number of guests somehow booking changed to 1 bedroom. No 2 bedroom left upon arrival so we opted to pay quite a bit of additional payment to go into the 3 bedroom. Service was good at reception, lady was lovely and polite. Stayed here previously and enjoyed the location. This time however, we noticed the apartment is very extremely dated and not in the best state. Furnitures are worn and chipped, dining chairs were creaking. A visiting friend was sitting on one of the dining chairs and it actually caved inwards and broke. Luckily he did not injure himself. The couch and carpet was not in good condition at all. Overall really needed a bit of work. Cleanliness was not the best either, tissues left from previous guests can be found between the bed and bedside table, some hair on the shower wall. The sliding doors to the balcony were so dirty and have not been cleaned for a long time, we can barely see outside. We still enjoyed our stay as we like the location but probably will not return until it has been updated a bit.
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Review collected in partnership with AccorHotels.com
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rebecca Noyes, General Manager at Mantra Sierra Grand Broadbeach
Responded 10 Dec 2020
Dear EGS1976, Thank you for providing feedback from your recent stay and I sincerely apologise for the issues experienced during your time with us. We do pride ourselves on our dedication to provide well maintained, clean apartments and I am truly saddened that your stay was met with such disappointment. The concerns you have raised are certainly not our normal high standard and will be attended to ensure that the expected quality level in our apartments is upheld. I am disappointed to not have had the opportunity to speak with you directly regarding your concerns. Due to the private nature of Trip Advisor I am unable to obtain your details to contact you. I would appreciate if you could please contact me directly to Rebecca.noyes@mantra.com.au if you would like to further discuss the concerns outlined in your review. We once again apologise for any inconvenience caused during your stay and thank again for providing your feedback. Sincerely, Rebecca Noyes General Manager
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The staff have been lovely to deal with, however the level of cleanliness in our room is absolutely atrocious. I wish we could change hotels. Definitely will never book here. Our room had very obviously used towels when we checked in. They had a face imprints and makeup on them. We also didn’t have any hand soap. I requested some and was told that they didn’t have any left and instead gave me body wash…. The hand sanitising machines downstairs are also empty. My bathroom smells strongly of urine. I explained this to the hotel staff, who promptly sent someone to clean my room- which I appreciate. Though I question whether this room has ever been properly cleaned. The walls are filthy, the floor is filth, the appliances are filthy. I’d rather die than use this shower. The kitchen is filthy. They should have just upgraded me to a newer- cleaner room as soon as I told them about the used towels- and showed them proof, though I wasn’t offered.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rebecca Noyes, General Manager at Mantra Sierra Grand Broadbeach
Responded 23 June 2022
Dear Ra3llen, Thank you for taking the time to advise us of your concerns with the standard of Housekeeping you experienced during your stay. Please accept my formal apologies that these areas were not cleaned to our high standards prior to your arrival. We wish to provide full assurance that your valuable feedback has been shared with our Executive Housekeeping Manager to ensure that this is an isolated incident in an effort to ensure that our required standard levels are maintained at all times. We wish to confirm that here at Mantra Sierra Grand we are gworking towards being eco friendly and that all hand soap, body wash and hair washing products are provided in pump bottles installed for your convenience. We once again formally apologise that your stay was met with disappointment and for any inconvenience caused. Sincerely, Rebecca Noyes General Manager
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Generally a great place to stay. Great location and facilities, just a little more attention to detail in the apartment, such as cleanliness and functioning equipment would make it perfect. Friendly staff. Would recommend a stay at the Sierra Grand.
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Review collected in partnership with AccorHotels.com
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rebecca Noyes, General Manager at Mantra Sierra Grand Broadbeach
Responded 23 May 2021
Dear JT052021, Thank you for taking the time to share your review on your recent stay at Mantra Sierra Grand. It is wonderful to read that you enjoyed our central location and were able to to relax and enjoy our great facilities on offer. I was disheartened to read of your concerns regarding the level of cleaning and can provide full assurance that our team are dedicated on maintaining a high level of cleaning. Your constructive feedback will be shared with our Housekeeping team to ensure these high service levels are maintained at all times. We appreciate your recommendation and hope to have the opportunity to welcome you back again soon. Sincerely, Rebecca Noyes General Manager
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We have stayed at this resort before and it was great. Unfortunately this time it was very disappointing during our stay in December 19. We have already submitted a survey to Mantra regarding our recent stay and they are aware of some problems we encountered. Sierra Grand is in a great location but we feel now it has to be updated. Please check with the property that your bedding requests are fulfilled before arriving as this can effect your stay. The property could benefit from a better clean both inside and the outside pool areas. We must thank Alesandro the maintenance gentleman who really tried to assist us. Sadly we would not consider returning to this property .
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Date of stay: December 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RebeccaNoyes, General Manager at Mantra Sierra Grand Broadbeach
Responded 14 Jan 2020
Dear jenniferwe2014, Thank you for taking the time to provide your recent feedback, it is very disappointing to hear that on this occasion we did not meet your expectations, please accept my sincere apologies for any inconvenience caused. We are pleased to share that we are currently in the process of refurbishment with many of our units recently undergoing some wonderful upgrades with truly stunning results. As with any refurbishment program this is completed at one room at a time and we have many more units scheduled to undergo upgrades this year. There is certainly no excuse for poor cleaning, please be assured your feedback has been shared with our Executive Housekeeping Manager to lift the level of service provided. We once again apologise for any inconvenience caused during your stay and thank again for providing your feedback. Sincerely, Rebecca Noyes General Manager
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Sun streams through windows at 5 am. There are no blackout blinds, just cheap ones. Carpets were filthy. Furniture was tired and damaged. Taking a $200 dollar bond is a joke, there isn't anything worth $200 in the apartment. Only sheets on the bed, no doonahs or blankets and the blankets in the wardrobe are filthy and stained. The kitchen exhaust hood was broken. In fact there were so many things that needed replacing. The sauna, when it was working was in the indoor pool area which was always occupied by what looked like underage, unsupervised children resulting in a deafening cacophony of noise. This area should be adults only.
We have stayed in various Mantra properties around Australia and never stayed in a property this bad. We will not be returning and we are thinking of cancelling our next booking in Maloolabah in April, we do not want to stay in anywhere resembling this experience.
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Review collected in partnership with AccorHotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RebeccaNoyes, General Manager at Mantra Sierra Grand Broadbeach
Responded 14 Jan 2020
Dear qprsludger, Please accept my formal apologies that your stay wasn't to the high standards that we not only pride ourselves on but our guest have come to expect from us. I am truly shocked to read of the level of concerns encountered during your stay and disappointed to not have had an opportunity to meet with you and work to rectify this. Due to the private nature of Trip Advisor I am unable to obtain your details to contact you. I would appreciate if you could please contact me directly to Rebecca.noyes@mantra.com.au if you would like to further discuss concerns outlined in your review. Sincerely, Rebecca Noyes General Manager
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Easy to access with the car on arrival, and then just leave it in the car park. The location was fantastic, being able to walk to a cafe for breakfast, or the tram to head into Surfers Paradise, or across the bridge to Pacific Fair and even restaurants downstairs. The staff were super friendly and got us checked in and out without any fuss. The room was spacious and reasonably well appointed. Cleanliness was sub-par with the bathrooms lacking attention to detail such as soap stuck to the bench top and dusty wall tiles. The room boasted ocean views, however, very difficult to see through the dirty, hazy windows. The TV lacked any smart functionality and the wi-fi was intermittent and slow. The fridge had an error which resulted in loud beeping when the doors were opened. The issue was known as a label had been put on the door that pressing a button stops the beeping. Not ideal with sleeping children. There seemed to be a lot of noise at night from the road, even on the 20th floor. The pool was a pleasant temperature considering the time of you. Unfortunately the spa was out of service for a renovation. Overall a pleasant stay apart from those issues with the room.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rebecca Noyes, General Manager at Mantra Sierra Grand Broadbeach
Responded 21 Aug 2024
Dear Curtleyw Thank you for your recent review and for choosing to stay at Mantra Sierra Grand. We appreciate you taking the time to share your experience with us. We are committed to delivering a positive experience for all our guests, and your feedback is invaluable in helping us improve. While we strive to meet and exceed expectations, we recognise that there is always room for enhancement. Please know that we are actively working on several key projects to elevate the overall guest experience, including the ongoing recruitment of dedicated team members across all departments. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future, where we can demonstrate the full range of our offerings. Thank you once again for your feedback, and we look forward to serving you again. Sincerely, Rebecca Noyes General Manager
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Dear Jessk1981,
Firstly I would like to apologize for the lateness of my reply.
I am pleased to inform you that the indoor pool is fully operational.
If you have any further questions please don't hesitate to let us know.
Kind Regards,
Ana Robertson
There are more places to choose from in the Broadbeach area.
PRICE RANGE
AU$236 - AU$531 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mantra sierra grand broadbeach
LOCATION
AustraliaQueenslandGold CoastBroadbeach
NUMBER OF ROOMS
239
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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