Our favourite place to stay. Great amenities amazing staff. Only disappointment is that our unit 1702 was a bit tired. Previous stays units have been great. We have been coming here for 10 years and never disappointed.
Our room had a great view but was very dirty and old. The girl at reception told us all the appartments are privately owned so are all different.. We were unlucky this time as a previous stay we had a great room. I do not recommend this hotel.
Every stage of our stay at the Mantra Sierra Grand was fantastic. The property was well positioned (nice ocean views), modern, clean & true to description. The staff excelled in customer service (particularly Ashlee), being a credit to the Mantra Brand. Facilities (pool, gym…
Good location, great apartment with a very uncomfortable OLD bed. Public spaces including pool and gym need a complete overhaul and there needs to be an onsite café. The apartment itself was good sized and light with a great balcony but the bed was so old and dilapidated our…
We stayed in a 3 bedroom apartment with our 2 kids and were very disappointed. The room was filthy, the floors were covered in hair and the outdoor balcony and furniture were dirty. The location was great and the staff were friendly, but on the whole the building and our…
"Ocean view rooms are great. If you have any issues share them with staff as we found them very accomodating."
"Stay away from room 1209 until all issues are fixed"
"We had an ocean facing apartment so noise was not an issue but could possibly be if facing the Hinterland"
"Request high ocean floor refurbished unit."
"North/west corner facing casino gets the best sun"