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Terra Complex

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161 Reviews from our TripAdvisor Community

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Showing 135: English reviews
Sofia, Bulgaria
Level Contributor
7 reviews
Reviewed 6 days ago NEW

I went with my husband for 2 nights (3 days)- it was a nice stay, the place is very clean and new, including the SPA& pool Our room was at the last floor, a little small maybe but very clean and pleasant. The staff, especially the receptionist was verry professional, polite and accomodating- in addition most of them spoke very... More 

Helpful?
Thank C0rinna85
Tania E, Manager at Terra Complex, responded to this review

Dear C0rinna85, Thank you very much for sharing your feedback regarding your stay at Terra Complex. I am particularly happy that you specifically appreciated our helpful staff, restaurant service and food as well as the Spa facilities. We are delighted that you enjoyed your stay in Terra Complex. Thank you once again for choosing Terra Complex. We look forward to... More 

1 review
Reviewed 3 weeks ago

The rooms were ok also the food was ok but not even close to the other hotels or resorts around. However the services were impolite and the spa is very small. The water in the pool is cold. All in one the hotel is not good and must improve his service.

Helpful?
Thank Marija V
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

The room was big and clean. The view was amazing. Apart from that, the service was unfriendly and impolite. One of the days during our stay the water in the pool was very cold. The spa can't be compared with other hotels here because it has only 1 sauna and 1 steam bath. The food was okay, but it also... More 

Helpful?
Thank zokazz
Tania E, Manager at Terra Complex, responded to this review

Dear Zokazz, Thank you for sharing your opinion and experience during your stay at Terra Complex! Your feedback is highly appreciated as it gives us the opportunity to follow up on your experience. We are very sorry that we did not meet your expectations and would like to sincerely apologize. We are really surprised to hear that you find some... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2016

Terra complex is created from 3 seperated buildings. The three of them has an amazing view to Pirin mountain and Pirin Golf complex. It is very clean inside the room. Everything we have tried in the restaurant was very delicious. The pool is nice as well. Definitely would recommend this place!

Helpful?
1 Thank Lyubomira G
Tania E, Manager at Terra Complex, responded to this review

Dear Lyubomira , Thank you very much for sharing you opinion and experience at our hotel! It is great to read that you liked our location, accommodation, SPA facilities and breathtaking view to the Pirin mountain and sorrounding area. We are delighted that you enjoyed your stay and that we were able to provide you with a memorable time. It... More 

Dorset, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 July 2016

Spacious and well appointed, the views are stunning, the pool classic and all away from the hustle and bustle of Bansko, we love it here. The skiing is excellent, with professional grooming and a good variety of runs & good off piste David & Sandra

Helpful?
3 Thank davidbrodie2016
Tania E, Manager at Terra Complex, responded to this review

Dear davidbrodie2016 , Thank you very much for sharing you opinion and experience at our hotel! It is great to read that you liked our location and breathtaking view to the Pirin mountain and sorrounding area of Pirin Golf Resort. We are delighted that you enjoyed your stay and that we were able to provide you with a memorable time.... More 

Bulgaria
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 19 July 2016

We spent a weekend at the Terra Complex, mid July. Our room was in Pirin building, which was a requirement that we had and was fulfilled by the Reservations department as promised. We booked a double room, which turned out to be very spacious, with a big balcony overlooking the golf course. We had a spa package, which included partial... More 

Helpful?
2 Thank brambazak
Tania E, Manager at Terra Complex, responded to this review

Dear Guest, Thank you very much for sharing your feedback regarding your recent stay at Terra Complex. It is a great pleasure. It's very rewarding to to receive such a positive and detailed review. I am particularly happy that you specifically appreciated our helpful staff, restaurant service and food as well as the Spa facilities. We are delighted that you... More 

Sofia, Bulgaria
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 June 2016 via mobile

Very nice place. I have been there 2 time with 160 ppl from the company I work at. Non of the colleagues complaint from anything. Apartments are huge and bright.Outdoor pool is small but the indoor one is very good. Clean place. Friendly pesonnel.

Helpful?
2 Thank Роня Д
Tania E, Manager at Terra Complex, responded to this review

Dear Роня, Thank you for taking the time to share your feedback on TripAdvisor! We are happy to see that you are one of our loyal guests keep returning back to our property. We are delighted to hear that you enjoyed your stay at our hotel once again Highly appreciate your opinion and evaluation! Thank you for choosing Terra Complex!... More 

Mansfield, United Kingdom
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 13 June 2016

Where do i start - the 5 start Spa, pools, sauna, steam, massage etc. All but the treatments are free if you stay here. It is right next door to a top quality golf Club - Pirin Golf. Shuttle from Sofia 40 Euro for 4 people. FREE shuttle to Bansko Gondola 6 times a day. Great restaurant. A ten minute... More 

Helpful?
4 Thank 2179locke
Tania E, Manager at Terra Complex, responded to this review

Dear 2179locke, Thank you very much for taking the time to share your feedback regarding your stay at Terra Complex ! I am particularly happy that you highly appreciate our restaurant as well as the Spa facilities and fantastic location. We are delighted that you enjoyed your stay and we were able to provide you with a memorable time in... More 

Skopje, Republic of Macedonia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 May 2016

The hotel is excellent. Located outside of Bansko (10km cca), on a nice quite location. Stayed there with my family in one bedroom apartment, comfortable large spacious rooms, with all necessities you need. Very beautiful view on the Pirin mountain and golf course, everything is so green and beautiful. Thee restaurant is OK, the food is OK, lobby bar is... More 

Helpful?
2 Thank robertgulija
Tania E, Manager at Terra Complex, responded to this review

Dear Robertgulija, Thank you for sharing your opinion and experience during your stay at Terra Complex! We are delighted to hear that you enjoyed your stay at Terra Complex and surrounding area of Pirin Golf Resort. I am particularly happy that you highly appreciate our restaurant, food and as well as the Spa facilities and fantastic location. Thank you so... More 

Sofia, Bulgaria
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 May 2016 via mobile

Friendly staff, nice service, spacious rooms, restaurant and spa zone. Plenty of space in the lobby bar for kids. I was amazed pleasantly when we were informed on our arrival that curtains will be washed because previous guests smoked in the room and there was an unpleasant smell. The only recommendation which I could give is to renovate the kids... More 

Helpful?
Thank Mira_Ganeva
Tania E, Manager at Terra Complex, responded to this review

Dear Mira Ganeva, Thank you for sharing your opinion and experience during your stay at Terra Complex! We are delighted to hear that you enjoyed your stay at Terra Complex. It is particularly rewarding to hear that you appreciated the friendliness and effort of our staff as well as the restaurant food and Spa facilities . We especially appreciate your... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A warm welcome to the multi award winning hotel Terra Complex(former White Fir Premium Resort).Set in a World Heritage Site and nestled between three snow capped mountain ranges Terra Complex overlooks the stunning Ian Woosnam Golf Complex. Whether you are looking for skiing, golfing, a Wellness Break, adrenaline rush activities, relaxing walks, nature trekking or culture trips you will always be glad you chose the high standards of the family friendly Terra Complex to come back to.You will have not only the privacy of your own apartment and private balcony but all the services you would expect from a leading hotel. International restaurant, open fireplace, Wellness Centre, 20m heated pool, summer garden are all yours to enjoy during your stay.What can you use FREE of charge? - Children up to 6 stay free of charge - on BB and HB- Finnish sauna, steam bath - Indoor swimming pool- Outdoor parking - Outdoor swimming pool- Wireless internet everywhere in the complex - Jacuzzi- Children playroom and outdoor playground - Free shuttle to ski gondola. ... more   less 

Additional Information about Terra Complex

Address: Kulinoto 5, Pirin Resort, Razlog 2760, Bulgaria (Formerly White Fir Resort)
Region: Bulgaria > Blagoevgrad Province > Razlog
Price Range: $52 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Terra Complex 4*
Number of rooms: 204
Reservation Options:
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Hotel Style:
#1 Luxury Hotel in Razlog
#1 Family Hotel in Razlog
#2 Spa Hotel in Razlog
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Questions & Answers

Here's what travellers have asked, with answers from Terra Complex staff and other travellers.
8 questions
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Warrington, United Kingdom
Milton Keynes, United Kingdom
Warrington, United Kingdom

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Questions? Get answers from Terra Complex staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to avoid rooms at the last floor”
 of 5 bubbles C0rinna85, 27 Nov 2016 | Read review
“All rooms have classic views and face south.”
 of 5 bubbles davidbrodie2016, 25 Jul 2016 | Read review
“All the facilities are in the main Pirin building - reception, restaurant, bar, spa center, indoor pool, etc.”
 of 5 bubbles brambazak, 19 Jul 2016 | Read review
“Chose one south facing - overlooking the golf course with the Pirin mountains backdrop”
 of 5 bubbles 2179locke, 13 Jun 2016 | Read review
“Excelent Rooms with view on Pirin mountain”
 of 5 bubbles robertgulija, 26 May 2016 | Read review
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