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Grand Mercure Puka Park Resort

826 reviews
#2 of 2 Hotels in Pauanui
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42 Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
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1 room, 2 adults, 0 children12
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Certificate of Excellence
Traveller (200)
Room & Suite (62)
Dining (15)
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Overview
4.0
826 reviews
  • Excellent42%
  • Very good34%
  • Average15%
  • Poor6%
  • Terrible3%
Travellers talk about
“puka park resort”(51 reviews)
“golf cart”(23 reviews)
“main building”(27 reviews)
42 Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
8 Jul.9 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (826)
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All reviewspuka park resortgolf cartmain buildingmiha restaurantsteep hilltree houseunderfloor heatingnative bushbreakfast and dinnersurrounded by treesbush settingtennis courtsbird lifenew zealandcoromandel peninsulaspa poollong weekend
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1 - 5 of 763 reviews
Reviewed 4 days ago
Lush hillside hideaway

Puka Park has spacious, very well equipped and very comfortable, chalets in beautiful, secluded surroundings. It was nice to walk around the native bush. The staff were welcoming and friendly. The bar area had lovely views over to the sea and was very comfortable.More

Review collected in partnership with Accorhotels.com
Thank avon10
Response from Bradley C, General Manager at Grand Mercure Puka Park ResortResponded 3 days ago

Hello Avon10 Thank you so much for your amazing comments about your stay at Grand Mercure Puka Park Resort. We are pleased you had some nice weather during your holiday and could see the beautiful views over Pauanui from the bar and deck. We hope...More

Reviewed 6 days ago
A short break with friends

I was staying some friends who have stayed there before. We had a lovely few days and the weather didn't matter. The accommodation was spotless with everything we needed, the food was delicious, and none of us could say enough about the service. It was...More

Thank _patricia_habrle
Response from Bradley C, General Manager at Grand Mercure Puka Park ResortResponded 4 days ago

Hello Patricia Thank you so much for the perfect review. Great to see all the keys areas of service were achieved during your stay, Great food, Great service, buggy service and clean accommodation! That's everything we aim for with each guest! We look forward to...More

Reviewed 1 week ago
Short stay

My husband took me for my birthday and wow the room was amazing. Looking out onto the trees was magical. It was only a short walk to the unit and there is a golf cart if you wish to take that. The room was well...More

Thank Lynn B
Response from Bradley C, General Manager at Grand Mercure Puka Park ResortResponded 4 days ago

HI Lynn B I can't express how disappointed we are reading your review. we aim for review much higher than 3 bubbles... We can see by your previous reviews on TripAdvisor that your hotel experiences in general have not been rated very highly and we...More

Reviewed 2 weeks ago
Food was average, dining tables looked as if they had been borrowed from the public bar of an outback pub, possibly Port

Average hotel. Meatballs and spaghetti were only average (lunch). Lamb for dinner was just acceptable. I was expecting a first rate experience. Staff were friendly and professional. Rooms/chalet I did not like. The toilet and bathroom were adjacent to the bed and only separated by...More

Thank makomihi
Response from Bradley C, General Manager at Grand Mercure Puka Park ResortResponded 1 week ago

Hi makomihi We are so terrible disappointing you consider us a average hotel. We aim much higher that average and anything less we consider as a failure to our guests. We are very sorry the room was not to your liking. You are correct about...More

Reviewed 3 weeks ago
Staying at Puka Park resort

Location great, service was good - particularly Eddie!! Meals - International dinners on Monday are great idea, but apart from that if you stay any longer than a couple of days - the local shops offer a better variety. Seasonal menu becomes very boring when...More

1  Thank lateBloomers2150
Response from Bradley C, General Manager at Grand Mercure Puka Park ResortResponded 2 weeks ago

Hello lateBloomers2150 Thank you so much for the praise for our amazing staff. I'm sorry to hear the variety of our F&B offering was a little less than your expectations. I would agree that any menu after two weeks would become a little boring! Our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Room Service
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Business Centre with Internet Access
Concierge
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Tennis Court
Outdoor pool
Details
Price range
USD 116 - USD 207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
USD 116 - USD 207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
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All photos (232) 232
Full view
Traveller (200)
Room & Suite (62)
Dining (15)
Pool & Beach (8)
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Questions & Answers
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Annette H
13 May 2018|
AnswerShow all 5 answers
Response from Olaf M | Reviewed this property |
I believe it did. During our stay I had the impression that the units had undergone some form of an upgrade or remodel. Everything looked clean and new.
1
Vote
Annette H
13 May 2018|
AnswerShow all 6 answers
Response from ChrisLee1275 | Reviewed this property |
Stayed their last November. Don't know if it has been refurbed but appear claen and well decorated.
1
Vote
Laina S
29 November 2017|
AnswerShow all 2 answers
Response from ChrisLee1275 | Reviewed this property |
We deliberately left the computer and tablet at home so can't confirm but there was a router in the room and details how to get on line in the room.
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Votes
12345
Room Tips
"Ask for cabin 1"
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"We had number 1, nice easy walk to the bar / restaurant - it is very steep generally at the hotel."
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"Room 42 is level with the restaurant so you don't have a huge hill to climb each time to get to your room"
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"Book a Lower lodges if mobility is not good."
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