Grand Mercure Puka Park Resort
42 Mount Ave Pauanui Beach, Pauanui 3546 New Zealand
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About
#2 of 7 hotels in Pauanui
Location
Cleanliness
Service
Value
Travellers' Choice
Grand Mercure Puka Park Resort is located at Pauanui Beach on the Coromandel Peninsula, just 1 hours 40 minutes from Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views overlooking Pauanui and the Pacific Ocean. Facilities include a tennis court, heated swimming pool and the nearby beach has 3km of golden sand and renowned for surfing. There are many bush tracks to explore and array of activities in the Coromandel region.
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Property amenities
Free parking
Free internet
Outdoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycles available
Hiking
Children's television networks
Parking
Wifi
Pool / beach towels
Swimming pool toys
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Special diet menus
Tennis court
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Languages Spoken
English, French, Russian, Spanish and 2 more
Location
42 Mount Ave Pauanui Beach, Pauanui 3546 New Zealand
Getting there
Rental CarsSee all Pauanui car hire
1126Reviews20Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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What a great place to stay. Very clean, all bathroom amenities were beautifully arranged on bench. Great view and there restaurant was outstanding. We were so full we asked for a lift to our cabin/room. This property is close to shops and has lot of things for the younger kids to do.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
What an amazing locale and wonderful experience. The accommodation units are spacious and comfortable, and we especially loved the many windows which brought in the spectacular forest views surrounding our unit. With both kitchen and laundry facilities as well as a comfortable bed this truly felt like a home away from home in a little slice of paradise in Pauanui!
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rajat Sharma , General Manager at Grand Mercure Puka Park Resort
Responded 22 Sept 2023
Dear LMS1957, We very much appreciate your comments regarding your stay at Puka Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are lucky to be working in the cradle of nature and sharing this with our guests and members. I with all the team members are lucky to be working in an environment like this and sharing this with you. we look forward to welcoming in near future and making more memories like this for you. Until next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service was among the best we have ever experienced and we travel a lot. Heather and the team went above and beyond for us re advice on walks around the area, booking restaurants and showing us the dinner menu for the resort restaurant. One of the team gave us croissants and jam with our morning coffee. Every single member of the team was friendly and went out of their way to give us the best they could. Heather in particular was outstanding. The menu at the restaurant was a bit restricted but can understand that due to staff shortages post covid and being in a remote area. The service more that made up for that. The rooms are as expected, remote, quiet and perfect for a relaxing break. Would consider staying again as the location is fantastic.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Stay at least 3 nights to enjoy all the surrounding area.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rajat Sharma , General Manager at Grand Mercure Puka Park Resort
Responded 11 Sept 2023
Dear 691StephenM, thank you very much for staying with us on the beautiful Coromandel. We greatly appreciate your feedback and we are pleased you enjoyed your stay with us. Thank you for taking the time to share with me and the team. We are glad that the beautiful cradle of nature we call Puka park was able to provide you with the experience which nourishes relaxation and you were able to enjoy the nature and beauty. Core to the place is our staff and we are lucky to have staff members like Heather working for us, she was bale to make your stay pleasant and memorable is glad to know. Many thanks again and we hope to be able to welcome you back in the future. Best wishes, Rajat Sharma General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We enjoyed our stay amongst the trees at this lovely resort. Everything very clean and operational. Staff were almost trying too hard to please, some trainee staff a bit nervous but all helpful. Some things they didn't have like ingredients for cocktail and hashbrowns for breakfast but overall the food and drinks were great. Cedar hot tub was lovely after a day of hikes.
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Get the Grabone deal
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rajat Sharma , General Manager at Grand Mercure Puka Park Resort
Responded 14 Aug 2023
Dear K7899QRmarcb, We very much appreciate your comments regarding your stay at the Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We tell travelers and guests that we live in natures cradle and forest bathing with beach on the side is what we have. We are getting there in all aspects but as you very rightly stated staff are the core of it and i am glad our staff did try to make the mark. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were these as a group for a bar and dining experience, with the rugby in the bar as a extra! It has been some time since we were at Puka Park and throughly enjoyed the evening. The King Fish was a beautiful meal. Venison initially over cooked but management sorted this for us. The whole night, atmosphere and service was great. Will definitely be back and would really look forward to a more quality wine list.
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Date of stay: July 2023Trip type: Travelled with friends
Room Tip: Make time to enjoy the lounge bar before and after dining or just for a coffee.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rajat Sharma , General Manager at Grand Mercure Puka Park Resort
Responded 17 July 2023
Dear Kathleen M, We very much appreciate your comments regarding your dinning experience at Puka Park Resort. It is always a pleasure to receive positive feedback especially from a guest who had not been back for a long time. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajat
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed here for a week. The staff were fantastic, so accommodating with whatever we needed. The amenities are well looked after. There was a new spa pool too, very nice. We were here in the low season. Plenty of privacy due to the placement of the lodges. The bar is cool, restaurant is very nice - menu was a little bit repetitive for 7 nights, but high quality food and still worth it.
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip: There is a cart for getting to and from units if needed.
Spa pool is new.
Happy hour 4-6pm
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rajat Sharma , General Manager at Grand Mercure Puka Park Resort
Responded 17 July 2023
Dear Waynetraveller , We very much appreciate your comments regarding your stay at the Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have been a work in progress and getting to where we are at it has been a momentum change and Food & Beverage has been a work in progress. I am glad to hear that the fresh produce made in house while the menu might be smaller but offers a great product. That is what we are going for. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajat
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Heather at front desk, Danyelle in the restaurant dinner service provided exceptional service. I would suggest to have an alternate menu for guests staying more than 1 night and to add vegetables as side dish selection. Overall the food and presentation and taste was excellent. Thank you Chefs. Housekeeping team did a fabulous job with cleanliness of the room too. Well done and keep the good work.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: For a quiet getaway this hotel is perfect in every sense. Nature lovers would definitely enjoy...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rajat Sharma , General Manager at Grand Mercure Puka Park Resort
Responded 12 June 2023
Dear rtsrka, Thank you for taking the time to review us and also thank you for staying with us recently. Bothe Heather and Danny are just fantastic !!! we are lucky to have staff like them working at Puka park and I will be sure to share your feedback with them so that they can continue to do this great work. We are getting to stage of getting our menus finalized in the coming time and then we will be able to offer different options and get to provide more options to our guests and members. Our un sung hero's housekeeping team thank you for noticing their effort. Thank you again and look forward to welcoming you in the near future. Kind Regards, Rajat Sharma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Puka Park Resort has long stayed as a special place in our hearts and as we have seen over the last two weeks it continues to hold its place. The arrival: We were greeted by lovely staff at reception who gave us a warm welcome and made us feel at home. The entrance was nice and clean which let us know that the place was kept in pristine condition. Upon our arrival at the restaurant, we were welcomed by the lovely staff who made us feel nice and comfortable and treated us to a few drinks at the bar. The whole place as well as the Hoehn Lounge was nice and relaxing, making us feel like we were back at our second home. The food: We were surprised by the small amount of options for dinner but were quickly reassured that this is all part of the plan as they aim to change the menu daily. We were also told that the restaurant also plans on reintroducing a fixed menu in the near future so we are interested as to what may make its way on there. The food itself was great and very enjoyable to eat. We don't have much else to add there. The restaurant: Service was great as we were very well looked after by the great staff by making sure that we were very well attended. We were surprised on all nights by how fast the food came out and yet it showed no signs of being rushed out. "Wonderful" is the word I would use to describe my experience in the restaurant. Finally, the room: We can only repeat what has been said time and time again about our room, "Perfect" is the only way we could describe the room when we entered it for the first time. Being nestled away in the bush allowed us to enjoy the nature while not hindering us in any way. Upon opening the door, we were greeted by a great, well kept and very nice room that was extremely welcoming and gentle. Everything was in pristine condition so we could really soak in what we had experienced. We were presented with a nice cheese platter and bottle of wine upon entering the room which made us feel special and appreciated by the team. I would like to extend our thanks to the housekeeping team for making such a great room. Our experience in a few words: Great place, great service, great staff!…
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rajat Sharma , General Manager at Grand Mercure Puka Park Resort
Responded 12 June 2023
Dear Cruiser60837982640, We very much appreciate your comments regarding your stay at the Grand Mercure Puka Park Resort. It is fantastic to see and appreciate the detail you have gone in to provide us feedback, we are humbled and honored to have hosted you on the premises and your thoughtful words provide us with more want to excel and grow. While nature is our forte, staff is at core of all the dealing so I am glad that our staff was able to make all touch points a cherished point. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajat Sharma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Tucked away high in the hills - I do mean hills(!) Stayed here with my family (6 adults), gorgeous location and great place to relax and dissociate from the world for a few days. Incredibly friendly and accomodating staff - every experience was a good one. We ate at the restaurant one night, food was nice with large portions but a limited menu given the shoulder season. Between the 6 of us, we had 3 rooms so were able to cook in the in-room kitchen most nights - not all rooms have a kitchen. All rooms are well appointed, rather than luxurious - the interconnecting room (the room with the kitchen/laundry) had a pull-out bed which wasn’t ideal but apparently comfortable enough. While we were there, we used the gym, pool, sauna, tennis court, and the complimentary bikes. All were great. We booked for 7 nights but left after 5 as the hotel is far away from many attractions and limited restaurant choice in its vicinity. Overall, we’d return during the summer. The staff are an absolute highlight and it’s a gorgeous location. Thanks team Puka Park for having us!!…
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rajat Sharma , General Manager at Grand Mercure Puka Park Resort
Responded 12 June 2023
Dear Shonac514, We very much appreciate your comments regarding your stay at the Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are a unique and exquisite style of accommodation and when we are in the nestle of nature and i am glad that you were able to enjoy interaction with nature and our most important aspect is our staff they are the most important aspect and i am glad they were able to make a memorable stay for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajat Sharma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The property is located in a small town with very little nearby. Therefore, you're pretty much committed to dinner at the resort. They claim the menu changes daily but we were there for 3 nights and it was the same 3 or 4 offerings everyday. Housekeeping was a bit hit and miss and the spa was not working. However, the GM Rajat was excellent as he tried his best to compensate us for the shortcomings. Also, Gracie at the front desk and Nico at the restaurant were fantastic. Overall, I'd recommend giving this property a miss and staying somewhere closer to the action in Coromandel, such as Waihia.
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Avoid completely
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rajat Sharma , General Manager at Grand Mercure Puka Park Resort
Responded 16 Apr 2023
Dear Heartspunk, We greatly appreciate your feedback and thank you for taking the time to share with me and the team. While your Food and Beverage experience was not the best and work in progress from our side appreciate the sentiments and feedback around this. Also thank you for giving me the opportunity to connect and listen as this is the only way we can improve. Gracie and Nico they are great individuals and we are lucky to have them and while we could have done better I am glad that our staff were still able to make it up some what. I hope you do give us an opportunity in near future and we are able to wow you in the cradle of nature. Kind Regards, Rajat Sharma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 242 - USD 318 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand mercure puka park hotel pauanui
LOCATION
New ZealandNorth IslandWaikato RegionCoromandel PeninsulaPauanui
NUMBER OF ROOMS
48
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Claim Your ListingGRAND MERCURE PUKA PARK RESORT: 2023 Prices & Reviews (Pauanui, New Zealand) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Grand Mercure Puka Park Resort
Which popular attractions are close to Grand Mercure Puka Park Resort?
Nearby attractions include Mount Paku (3.5 km), Pauanui Beach (1.5 km), and Sailors Grave (7.3 km).
What are some of the property amenities at Grand Mercure Puka Park Resort?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Grand Mercure Puka Park Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Mercure Puka Park Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Mercure Puka Park Resort?
Yes, free parking is available to guests.
What are some restaurants close to Grand Mercure Puka Park Resort?
Conveniently located restaurants include Manaia, Tairua Beach Club, and The Old Mill Waterfront Cafe.
Are there opportunities to exercise at Grand Mercure Puka Park Resort?
Yes, guests have access to a fitness centre, a heated pool, and a sauna during their stay.
Does Grand Mercure Puka Park Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Mercure Puka Park Resort?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, and Czech.
Does Grand Mercure Puka Park Resort have any great views?
Yes, guests often enjoy the park view available here.