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Grand Mercure Puka Park Resort

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Grand Mercure Puka Park Resort
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687 Reviews from our TripAdvisor Community

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Showing 630: English reviews
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Reviewed 4 days ago NEWvia mobile

We went thr for my birthday with my partner. I love the place so relaxing, refreshing location. Beautiful chalet 😊😊 i miss that place alot. Only thing which was disappointing --BREAKFAST:there were very less options as per the standards of grand mercure.

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Helpful?
Thank Free-soul090
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Free-soul What a fantastic review. Feedback such as yours provides all the motivation we need to continue to strive ahead for our customers. you will be please to know we have just updated our breakfast menus yesterday. We have moved to a more cafe style offering now and away from the old hotel buffet style so our customers get...

Australia
Reviewed 1 week ago

This hotel is breathtakingly beautiful. A stunning central office area is surrounded by chalets, hidden in the rain forest forest in groups of two. We gasped when we saw it. We also loved that the hotel was quiet. It was all very serene. The facilities were also great - beautiful pool, spa, tennis court (you need to hire the rackets...

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Helpful?
Thank Carlydria
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Carlydria Thank you for choosing to stay at the Grand Mercure Puka Park Resort. You have gone in to great details in the review and i thank you for the astute comments you made. I note you comment regarding the lack of functionality of the rooms. I have spend over 6 weeks staying in these rooms when i first...

Hamilton, New Zealand
Reviewed 1 week ago

From the moment we got to Puka Park we were made to feel very welcome by the wonderful reception staff. We stayed with a large conference group but it was so peaceful and quite, we didn't even know we were sharing the place with anyone until we went to the restaurant each night where we were given a private table...

Review collected in partnership with this hotel
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Helpful?
Thank pips874
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello pips874 Thank you for choosing to stay at the Puka Park Resort, Grand Mercure. Our team prides itself on providing amazing service and those little extra touches that make you feel special. You review is one of the most flattering we have received recently and we are absolutely delighted to read it. Thanks so much and we hope to...

Auckland, New Zealand
Reviewed 1 week ago via mobile

Perfect spot hidden in the hills of Pauanui. Dinner was great. Really enjoyed the Ostrich steak and scallop entrees. The amazing setting with spectacular views is a bonus. Sit on the deck and soak up the surroundings.

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Helpful?
Thank Darren W
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Darren Its fantastic to here you had a such a good experience in Miha restaurant. the scallops are always a favorite dish here. We have a new menu starting in a few weeks which is going to be amazing. Come back and check it out soon!

Melbourne, Australia
Reviewed 2 weeks ago via mobile

We only stayed for one night here but enjoyed it immensely. It's a fairly quiet town and this resort nestled on the hill is very inconspicuous and subtle. The rooms were quiet and had good views of the forest and little glimpses of the ocean. The bar and restaurant were also very good and it seemed like there were a...

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Helpful?
Thank BigHB
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi BigHB Thanks so much for the kind review. Its great to hear you had such a great time with us! We cant wait to welcome you back Until next time HB

Brisbane, Australia
Reviewed 2 weeks ago

Stayed here for 5 nights in a 3br chalet, which was huge and very well appointed, and completely private. Massive balconies with great outlook to the rainforest and valley. 2 fireplaces and kitchen, large dining and lounge areas, made it a very comfortable stay. Very steep hills, but friendly staff are happy to pick up in golf carts. The restaurant/bar...

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Helpful?
Thank Stuart J
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Stuart Thank you for choosing to stay at the Puka Park Resort, Grand Mercure. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable. I'm sorry to hear that the Lakes resort gold course was close due to flooding during your visit. I think we have had our fair share of rain...

Sydney, Australia
Reviewed 2 weeks ago

We had 6 nights in a chalet among the trees. Our own private space complete with balcony so you could enjoy the bird life. Lovely room/s -we had two spaces with a kitchenette in one and a king size bed in the other. The service was excellent, and the meals were great. We were there on a Monday night so...

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Helpful?
Thank DoveSydney_Australia
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi DoveSydney_Australia Thank you so much for such a amazing review of Grand Mercure Puka Park. Its sounds like you were in one of our beautiful 1 bedroom apartments during your stay. We are thrilled the service and meals met your expectation during your stay. Our Monday Night buffets are special for a umber of reasons, one of which is...

Christchurch, New Zealand
Reviewed 2 weeks ago via mobile

Visited here for a company conference of just under 100 people. Very nice accommodation, extremely helpful staff and great food. Accommodation was in small, but well appointed chalets sprinkled through regenerating native forest, all within a minute or two of the lodge. Some of the paths are very steep, however staff will happily run you around in golf carts if...

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Helpful?
Thank RobH8000
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Rob We had a fantastic time hosting your company last week. Its was a real pleasure having you and the whole team here. Thank you for taking the time to write a review of your experience and for sharing it with the TripAdvisor community. We hope we will get to welcome you back again one day soon, for business...

New York City, New York
Reviewed 3 weeks ago

The resturant food and service is first rate. The food was terrific and the wait staff very accommodating. The property, though, is under managed by male staff who seem to have a disdain for service as if doing their job is beneath them. The female staff couldn't be nicer. Indeed, all the heavy lifting, literally, is left to them like...

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Helpful?
Thank RestaurantCriticNYC
bradleyconder, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi RestaurantCriticNYC Thank you for taking the time to write a candid review of Puka Park Resort, Grand Mercure. Its a great pleasure to get such a great review of our food and service in Miha restaurant from a food critic. Interesting comments regarding our "distrust of its guests". I'm sorry you felt this way as a can assure you...

Reviewed 3 weeks ago via mobile

The restaurant is well run, relaxed, new chef, menu has all the food groups, fish, beef, lamb, game and vegetarian. Full wine list,,, the deserts and cheese platter with port. My wife and I enjoy all our dinners there. The bar menu is great for a small lunch after gym, pool or tennis. And after a bike ride in the...

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Helpful?
1Thank Les A
bradleyconder, Front Office Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Les Thank you for choosing to stay at the Puka Park Resort, Grand Mercure and for dining in our Miha Restaurant. It’s great to hear you had a great experience with us. We thank you for your support of our hotel and look forward to welcoming you back in the near future.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Puka Park Resort is located at Pauanui Beach on the Coromandel Peninsula, 2 hours drive south east of Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views overlooking Pauanui and the Pacific Ocean. Facilities include a tennis court, swimming pool and the nearby beach has 3km of golden sand and renowned for surfing. There are many bush tracks to explore and array of activities in the Coromandel region. A ferry service operates to nearby Tairua, home to cafes and art galleries. ... more   less 

Additional Information about Grand Mercure Puka Park Resort

Address: Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
Region: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Pauanui
Price Range: $161 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Puka Park Resort 4.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Grand Mercure Puka Park Hotel Pauanui
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Puka Park Resort staff and other travellers.
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Questions? Get answers from Grand Mercure Puka Park Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a low room if you have mobility issues”
Carlydria, 20 Apr 2017 | Read review
“If you want to walk to your chalet as opposed to using the golf cart vehicle, I suggest you ask for a chalet lower down the hill.”
DoveSydney_Australia, 7 Apr 2017 | Read review
“Book a room close to the main building”
RestaurantCriticNYC, 5 Apr 2017 | Read review
“Our chalet 42/43 close to main building not far up the hill. other chalets are further up, staff golf buggy transports your luggage”
65Graham65, 24 Mar 2017 | Read review
“Get one near the resturant as some of the hills are quite step to climb if you are not fit, they will come and get you in there golf carts and drop you back to the room as well so no problem the chef there has to one of the best ever as the food was amazing”
, 22 Mar 2017 | Read review
5 of 5