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Bannatyne Hotel - Charlton House

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Bannatyne Hotel - Charlton House
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904 Reviews from our TripAdvisor Community

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Showing 901: English reviews
Darwin, NT, Australia
Reviewed 18 July 2015

Felt relaxed as soon as we walked through the doors. Loved that the receptionist showed us to our rooms. Rooms opened up onto our own private terrace which led to the lawn area at the back of the hotel with comfy double sun loungers. Booked a package which included breakfast, 2 course dinner and 30 minute spa treatment and they...

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Helpful?
Thank Dollbr89
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Dolbr89, Thank you for awarding us five stars. I was very pleased to see that you had a relaxing stay with us and that you enjoyed your afternoon tea.I hope that you will come and visit us again soon , Kind Regards, Sakis Dinas.

Bath
Reviewed 13 July 2015

Slightly late in wiriting this reveiw but just wanted to share our amazing experience with Charlton House for our wedding back in December. I must start by saying Carla is the most accommodating and understanding person - not knowing where an earth to sstart she guided us through and nothing was too much trouble. All of our guests also enjoyed...

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Thank Deaky28
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Deaky28, Thank you for awarding us five stars. Weddings are always very special days and we are so glad that we could help you celebrate your special day.Carla and Julian were delighted with your feedback , I hope that you will come and visit us again soon, Kind Regards, Sakis Dinas

Bath, United Kingdom
Reviewed 9 July 2015

Having only just returned from Charlton House, I am already excited to return with an overall fantastic stay! There were a couple of gripes (however both were remedied swiftly and politely by the fantastic staff) : 1.) When I called to book our stay via their call centre the girl I spoke to was completely unenthusiastic, which I relayed back...

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Thank Kate L
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear KateL, Thank you for awarding us five stars. I was delighted to see that the majority of your stay was "blissful" I am greatful for your feedback on your booking experience,I am very sorry for your frustrations I would like to assure you that I have looked into the matter. I sincerely hope that you will come and visit...

Milton abbas
Reviewed 8 July 2015

My three friends and I had an overnights stay here from a Sunday to a Monday. The two twin rooms we had were lovely - although Pidgeon Loft where my friend and I stayed looked out onto the road, the noise of which did wake us up in the morning. The staff could not be more helpful and the decore...

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Thank Judy C
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear JudyC, Thank you for taking the time to post a review. I was very pleased to see that you found our staff friendly and that you are planning to come and visit us again. I am grateful for your feedback ,we look forward to welcoming you back to Charlton House, Kind Regards, Sakis Dinas.

Guildford
Reviewed 7 July 2015

We booked for 6 nights and planned to visit surrounding places, like Bath and Wells, hoping to return to a really comfortable room for the night. The room is not designed for more than a night or two's stay. There's hardly any cupboard or drawer space, poor lighting, and rather strange furniture - not in design, that's a matter of...

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2Thank cnhc
Cardiff, United Kingdom
Reviewed 7 July 2015

Very enjoyable stay in this peaceful location. Room very comfortable with shower and bath on mezzanine floor. Dinner and afternoon tea very pleasant. Staff very helpful! Spa treatment very good and executed very well by spa staff.

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Thank 988JEG1211
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear 988JEG1211, Thank you for taking the time to post a review. Customer satisfaction is very important to us,I was delighted to see that you found our staff helpful and you enjoyed your Spa treatments, I sincerely hope that you will come and visit us again soon, Kind regards, Sakis Dinas

Reviewed 7 July 2015

I have been a member of the spa for approx 5 years and have enjoyed every moment, all staff are friendly and totally professional. The spa is a total chill out treatments great Jess the manageress and Emily and the rest of the girls are great. Christmas lunch is amazing book now!!!! Weddings look wonderful! The head chef and his...

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Thank Maxine M
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear MaxineM, Thank you for awarding us five stars and for your kind comments. Our Spa team were delighted with your feedback and we are glad that you are enjoying your membership. We look forward to seeing you soon, Kind Regards, Sakis Dinas.

Bournemouth, England
Reviewed 5 July 2015

My wife, two teenage children and I, stayed here on a Saturday in early May to celebrate our 25th Wedding Anniversary. Easy to find on the outskirts of Shepton Mallet off the A361 from Frome. We travelled from Bournemouth, which took a hour and a half. Arrived mid-afternoon to a beautiful looking entrance and front parking area. Unfortunately no parking...

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Thank RUSS1602
Warrington, United Kingdom
Reviewed 3 July 2015 via mobile

We've stayed here twice and both times have enjoyed this as our favourite ever hotel! We were able to check in early when we arrived and were given an executive spa suite which is infrequently used. We adored the room! The room was spacious with large bed, sofa, table and patio doors to a private area. There was a free...

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Thank Maggleberry
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Maggleberry, Thank you for awarding us five stars. I am delighted to see that we are your favourite hotel ! Customer feedback is very important to the team and the Spa and kitchen were delighted with your comments, We very much look forward to welcoming you back to Charlton House Hotel very soon, Kind Regards, Sakis Dinas

Bristol
Reviewed 2 July 2015

Having visited once before just for the day we couldn't wait to go again & stay overnight. 5 of us 'girls' on a spa break. Beautiful rooms, lovely spa, superb facial & massage & best of all the staff are first class. Everyone went out of their way to make it special. Thank you.

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Helpful?
Thank JanSGlos
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear JanSGlos, Thank you for awarding us five stars. Customer satisfaction is very important to us ,the team were delighted with your feedback. I sincerely hope that you will come and visit us again soon, Kind Regards, Sakis Dinas.

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Banquet Room

Additional Information about Bannatyne Hotel - Charlton House

Address: Charlton Road, Shepton Mallet BA4 4PR, England (Formerly Bannatyne's)
Region: United Kingdom > England > Somerset > Shepton Mallet
Price Range: $130 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bannatyne Hotel - Charlton House 4*
Number of rooms: 28
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Bannatyne Hotel - Charlton House Shepton Mallet, Somerset
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Questions & Answers

Here's what travellers have asked, with answers from Bannatyne Hotel - Charlton House staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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