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Bannatyne Hotel - Charlton House

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869 Reviews from our TripAdvisor Community

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There are newer reviews for Bannatyne Hotel - Charlton House
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Showing 866: English reviews
Shepton Mallet, United Kingdom
Reviewed 3 weeks ago

My friend and I had a wonderful spa break here. The rooms are amazing we had the East wing as a complimentary upgrade, just beautiful. The staff here are fun professional and so helpful. Spa treatments were lovely and the facilities are very personal and individual. The food was delicious and fresh. Can't wait to go back again

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Helpful?
Thank maggiecarpenter
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear maggiecarpenter Thank you so much for taking time to write this amazing review and for awarding us 5 stars. We are so happy that you enjoyed every aspect of your stay and you are planning to come back. We look forward to your next stay. best wishes Sakis

humber
Reviewed 4 weeks ago

Decor looking somewhat tired and tatty in some of the rooms. The mass catering for an 'occasion' could have been better organised. Spa facilities good,though the quick way to lose pounds was to buy a drink at the bar!

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2Thank graizer
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear graizer Many thanks for taking time to write about your stay at Charlton House. The style of the hotel is shabby chic which I appreciate is not to everyone's taste but the vast majority of our customers love the design. I am not too sure what you are referring to regarding an 'occasion' but feel free to call me...

Bournemouth, United Kingdom
Reviewed 4 weeks ago

My second visit this time was to celebrate my friend's Birthday - we were both blown away by the amazing treatment we received from the moment we arrived. Sam in Reception took such good care of us, and ensured that we settled into our lovely room, with everything we could possibly need. Thank you Sam for being the lovely person...

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1Thank Birthdaytreat50
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Birthdaytreat50. Thank you so much for your great feedback. Sam was thrilled to hear your positive comments, as was Peter. We're glad that we could help make your friends birthday so memorable & look forward to seeing you again in a couple of weeks for another celebration! Best wishes, Sakis Dinas General Manager

Reviewed 2 November 2016

We got married here and went back for our 5th wedding anniversary. They made us feel so welcome and we had a lovely restful stay. They up graded our room too and made our stay very special. The food is delicious and the spa a little piece of heaven. Two days here felt like we'd rested for a week. Go...

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Helpful?
Thank Amber H
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Amber H. Thank you for taking the time to write such a glowing review. We were honoured to have you back for your 5th Wedding anniversary & can only hope that you'll visit us again soon & that you are both keeping well! We look forward to seeing you again soon - perhaps for your 6th anniversary? Best wishes,...

Reviewed 2 November 2016

stayed her on a one night break with my partner. we enjoyed the spa facilities, including a treatment each and we dine for both lunch and dinner. the atmosphere throughout the hotel is tranquil and even though our room was next to a very noisy room packed with the bridal party, we did not let that spoil our time at...

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Helpful?
Thank Tanisha H
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Tanisha H. Thank you for taking the time to write such a positive review. I am thrilled to hear that you enjoyed your time with us & that my staff were attentive & warm. I have passed on your comments to my team. I can only apologise for the noise from neighbouring rooms - unfortunately we can never predict...

Seend, United Kingdom
Reviewed 2 November 2016

tayed with my sister for her birthday treat, warmly greeted at Reception, an upgraded room, lovely lunch, fantastic massage and gorgeous food in the restaurant made our stay super special. This is my second stay and we were not let down by any aspect of the hotel.

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Helpful?
Thank ttaylor123holmes
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear ttaylor123holmes. Thank you for taking the time to write some lovely comments about our Hotel. It fills me with joy to see returning happy guests. We're glad you enjoyed your break away & look forward to welcoming you warmly back to Charlton House. Best wishes, Sakis Dinas General Manager

London, United Kingdom
Reviewed 1 November 2016

First off this hotel is expensive. All inclusive of food and extras we ended up spending about 800 pounds for 2 days. So naturally we expected great service and a great time. On the positive side I should day our room was fab - we had the honeymoon suite which was well furnished and comfy, but that was where it...

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2Thank Ella D
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Ella D We are completely unaware of any of the issues you are highlighting on your review and have to question if you stayed at Charlton House Hotel in Shepton Mallet, Somerset? Your feedback is also completely at odds with all the fantastic reviews we get about our hotel and staff. Feel free to call me and discuss Sakis...

Reviewed 31 October 2016

Fabulous stay to celebrate our 3rd wedding anniversary. Upgraded room on arrival which was a nice surprise. Spent afternoon having tea and scones and reading the papers - never get to do that at home with 3 children under 6. Then used the spa for a few hours - lovely relaxing, clean space and loved sitting in the hot tub...

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Helpful?
Thank Sara E
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Sara E. Thank you for taking the time to write such a positive review. It is always great to get away & get some R&R! I am glad you enjoyed our dining experience & look forward to welcoming you back to Charlton House very soon. Best wishes, Sakis Dinas General Manager

Reviewed 30 October 2016 via mobile

Third time here and still impressed. The spa is the best we have been to, each room is charming and tonight's barman really made us smile. Old building with plenty of character, a lovely place to relax. We just feel at home and comfortable here.

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Helpful?
Thank Michael S
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Michael S. Thank you for your feedback. I have passed on your positive comments to our Restaurant team & would love to know who exactly it was that made you smile! We look forward to welcoming you back for a fourth time. Best wishes, Sakis Dinas General Manager

Bexleyheath
Reviewed 22 October 2016 via mobile

I came here for some R&R as I had a spa day in the summer and wanted to stay overnight (it was fully booked on my previous visit). The room was lovely with a seating area overlooking the jacuzzi. It was a pity I couldn't use it as it was raining, but I enjoyed sitting in the jacuzzi in the...

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Helpful?
Thank Alison F
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Alison F. Thank you for taking the time to write a great review. I am glad you enjoyed your allocated room & can only apologise about the rain! Unfortunately the 'liquid sunshine' is out of my control! Our Guaranteed Check-in time is at 3pm - we do always endeavour to get you into the room before then but cannot...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Banquet Room

Additional Information about Bannatyne Hotel - Charlton House

Address: Charlton Road, Shepton Mallet BA4 4PR, England (Formerly Bannatyne's)
Region: United Kingdom > England > Somerset > Shepton Mallet
Price Range: $133 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bannatyne Hotel - Charlton House 4*
Number of rooms: 28
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Bannatyne Hotel - Charlton House Shepton Mallet, Somerset
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Questions & Answers

Here's what travellers have asked, with answers from Bannatyne Hotel - Charlton House staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room is good but the Duncan Bannatyne room looks special”
 of 5 bubbles russellf3, 5 Dec 2016 | Read review
“Adam and Eve room overlooks the lovely grounds very romantic.”
 of 5 bubbles BertieBassett83, 14 Nov 2016 | Read review
“All rooms are individual”
 of 5 bubbles maggiecarpenter, 10 Nov 2016 | Read review
“we had a ground floor room near the spa with its own patio leading out to the garden, room 24”
 of 5 bubbles ttaylor123holmes, 1 Nov 2016 | Read review
“Choose the honeymoon suite”
 of 5 bubbles EllaD785, 1 Nov 2016 | Read review
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