We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Bannatyne Hotel - Charlton House

Save
Share
Traveller (480)
Room & Suite (256)
Dining (39)
Overview
  • Excellent59%
  • Very good25%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“spa break”(99 reviews)
“spa facilities”(83 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star accommodation
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
2 Sep.3 Sep.
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from USD 210.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Shepton Mallet hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","SHOW_DISCLAIMER_ASTERISK","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "0775a0ad99564be3af1e13c285781532", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":191629,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[54222278],"additionalContentIds":[],"pollCount":0,"checkin":{"day":2,"month":9,"year":2018},"checkout":{"day":3,"month":9,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":210,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"0775a0ad99564be3af1e13c285781532","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":217,"lowestMetaPrice":210,"additionalPartner":false,"highestMetaPriceDisplay":217,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":217,"lowestMetaPrice":210,"highestMetaPriceDisplay":217,"hotelName":"Bannatyne Hotel - Charlton House","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjA3NzVhMGFkOTk1NjRiZTNhZjFlMTNjMjg1NzgxNTMyIiwiQUlLIjoiOTQ0YzRmODRkNGQzNDI1OTgzMjgyYTdiZWQ1MDI5NjcifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "02/09/2018", "checkOut": "03/09/2018", "lowestPrice": "USD 210", "hasDates": true, "hacComplete": true, "contentIdMappings": {"54222278":"TravelocityEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (1,235)
Filter reviews
1,232 results
Traveller rating
706
310
141
47
28
Traveller type
Time of year
LanguageEnglish
706
310
141
47
28
Show reviews that mention
All reviewsspa breakhydrotherapy poolspa facilitiesgarden lodgethe outdoor hot tubfull body massageduncan's denprivate terraceswedish massageon arrivaldeluxe roomlovely sparoll top bathsteam roomromantic breakthe general managerbirthday treat
FilterEnglish
Updating list...
1 - 5 of 1,232 reviews
Reviewed 2 days ago via mobile

Came here with my husband on a one night b&b spa break with dinner. The staff were throughly professional and friendly. The food was delicious and well presented - although we did feel a bit rushed as there wasn’t much time delay between courses at...More

Thank Skyedancers
Reviewed 3 days ago via mobile

I have been staying here a couple of nights a week for the last month or so. The hotel has the feel of a Malmaison or Hotel du Vin of a few years ago. It’s cosy and in a great location. The restaurant is good,...More

Thank simonr2014
Response from Guillaume L, General Manager at Bannatyne Hotel - Charlton HouseResponded 2 days ago

Thank you so much for your support. I am so glad that you love the team and the hotel. They will be so pleased with your comments. We look forward to welcoming you back again very soon. Kind regards Guillaume

Reviewed 3 days ago

We visited The Charlton House last weekend, as this was my long awaited Christmas present! My husband also upgraded our room as an additional surprise. However, after a 3 hour journey we were taken to the wrong room - The Garden Lodge. Once the door...More

Thank aud001douglas
Response from Guillaume L, General Manager at Bannatyne Hotel - Charlton HouseResponded 2 days ago

Thank you so much for your recent feedback and review. Please accept my apologies for the inconvenience caused with the confused room booking. I am glad that we were able to change your room to what you had requested. I hope to have the pleasure...More

Reviewed 4 days ago via mobile

Lovely hotel, very well looked after, Nice bedroom suite overlooking the gardens with all amenities. good relaxing spa area, however the pool was closed but the manager was very kind to offer a complementary bottle of wine and extra meal course free of charge, enjoyed...More

1  Thank 123lisa_11
Response from Guillaume L, General Manager at Bannatyne Hotel - Charlton HouseResponded 2 days ago

Thank you so much for your kind feedback and recent review. I am once again sorry for the inconvenience you faced whilst staying with us in June. I am glad to report that all issues have been resolved and that the Hydropool has not encountered...More

Reviewed 1 week ago

I have stayed in Charlton House many times now, and every time I am blown away. The place is just beautiful, overflowing with character and fantastically individual rooms. It is the home I will never be able to afford.. a taste of the country gent...More

Thank Phil_HWOOD
Response from Guillaume L, General Manager at Bannatyne Hotel - Charlton HouseResponded 2 days ago

I am so pleased to read your comments and kind review. Thank you so much. It can be your home every time you stay with us. We look forward to your next visit. Kind regards Guillaume

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Tennis Court
Heated pool
Indoor pool
Details
Price range
USD 113 - USD 251 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Quiet Hotel in Shepton Mallet
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 113 - USD 251 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Quiet Hotel in Shepton Mallet
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (480)
Room & Suite (256)
Dining (39)
Pool & Beach (7)
Amenities (22)
Family and Play Areas (1)
Questions & Answers
Ask a question
Lewis4Cherie
2 May 2018|
Answer
Response from cliff70 | Reviewed this property |
Yes you can use the spa facilities for free when staying and up to 1pm check out day
0
Votes
Sarah H
30 March 2018|
AnswerShow all 3 answers
Response from Claire E | Reviewed this property |
Yes
1
Vote
xkatieoox
5 January 2018|
AnswerShow all 4 answers
Response from Susan H | Reviewed this property |
all the rooms are lovely, always stay in delux rooms, not been in a standard room as always been upgraded. rooms by spa can be noisy.
0
Votes
Room Tips
"They are all beautiful.. but if you want space, avoid the Crows Nest"
Read review
"Check the room first!"
Read review
"We had the secret garden room which was a basic double. Such good value for money"
Read review
"We stayed in the crowd best, very low ceiling... fine got us but could be an issue for others"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing