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Bannatyne Hotel - Charlton House

Agoda.comUSD 95*
View Deal
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
USD 162*
USD 95*
USD 107*
USD 107*
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Bannatyne Hotel - Charlton House
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938 Reviews from our TripAdvisor Community

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Showing 935: English reviews
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Reviewed 2 days ago NEWvia mobile

Stayed on the 26th of April for the night before heading to London, we were complimentary upgraded which was fabulous!! We stayed in a twin room, we had two bathrooms which was convinient and a small area to sit outside, also there was a gate that directly was linked to the spa and pool area Breakfast was great as always,...

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Thank Clairebrackpool1
Branston, United Kingdom
Reviewed 1 week ago NEW

On parking the car we walked to the entrance only to see a bin bag floating in the fountain. Inside the hotel looked a little tired but on the whole ok. The afternoon tea was fine and the service too, and a nice little touch was to have HAPPY ANNIVERSARY written in chocolate sauce on our dessert plates.

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Thank Snapplegrape
Torquay, United Kingdom
Reviewed 1 week ago NEWvia mobile

Overnight spa break with my wife for our 1st anniversary. It's was bang on! Staff were excellent while booking and on arrival. The room blew my wife away, sometimes it pays to upgrade a little! Managed two trips to the spa, evening meal, a very relaxing breakfast, and a top notch cosmo from the barman! Thought the menu was a...

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Thank Etch5180
Bridgend, United Kingdom
Reviewed 1 week ago via mobile

Stayed here for one night with my boyfriend as both of us fancied a relaxing break. Upon our arrival we were shown straight to our room, we were staying in 'Narnia', so called for the beautiful wardrobe that's built into the wall of the room. The room was on the small side but big enough for the two of us....

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Thank Lottiep88
Weymouth, United Kingdom
Reviewed 1 week ago

I went here for the Girls Getaway, with my daughter on April 17th 2017. Lovely place, and the staff were very welcoming. Our room was ready so after checking in we were taken to it. Again room lovely, with slippers and a robe and Elemis products for using in the shower bath etc. We had French doors which opened onto...

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Thank kerryalexander14
Cardiff, United Kingdom
Reviewed 2 weeks ago via mobile

Such a lovely place to visit, charming building, great room, great massage and first class service. The only issues I found were a lack of places to sit around the hydrotherapy pool because of people reserving seats and disappearing for treatments, no working wifi, great confusion with the bill. Our bill was brought to us half way through our meal...

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Thank RSW33
Reviewed 2 weeks ago via mobile

Stayed one night after purchasing a package deal and was well worth the money. Once we checked in with the friendly staff we were delighted to find out that our room had been upgraded free of charge. After being ushered around the Hotel we came to our room was a lovely two story room with walk in shower, large bed,...

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1Thank raflyon
Reviewed 2 weeks ago via mobile

Me and my husband had a wedding present bought for us to have a spa night away. We decide that the charlton house looked lovely on the pics. It's even nicer when we arrived. All the staff are lovely and the spa was great too with the best lava shell full body massage. We had a room upgrade which meant...

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Thank Leighann C
BannatyneCH, Guest Relations Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Leighann C, Thank you for awarding us five stars. Congratulations on your marriage! we are delighted that you chose to spend your honeymoon with us. we hope that you will come and visit us again soon, Kind Regards, Dominee

Bath, United Kingdom
Reviewed 2 weeks ago

The room was lovely.....although I must admit the bed was hideously uncomfortable, and unfortunately neither of us slept! The spa facilities were lovely as were the grounds. The staff were very kind and helpful and the food was ok......although nothing special, I'm pretty sure you could whip it up at home! Also DO NOT call the 08444774777 number I was...

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Thank emmec64
BannatyneCH, Guest Relations Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear emmec64, Thank you for taking the time to write a review. I am sorry that you found your bed uncomfortable, we had not had any previous complaints about out beds but I will have it looked into. I am pleased that you found our staff kind and helpful. I sincerely apologise for your waiting time and your telephone bill....

Bristol, England, United Kingdom
Reviewed 3 weeks ago via mobile

My second visit to this lovely hotel and even better this time. Arriving in glorious sunshine just made the weekend start off on the right foot. Receptionist was friendly and welcoming and we had a leisurely lunch in the comfy lounge area until our rooms were ready. The rooms were spotlessly clean and comfortable and included a bottle of prosecco...

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Thank Patricia N
BannatyneCH, Guest Relations Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Patricia N, Thank you for awarding us five stars. I have passed your feed back on to the team, we are delighted that you enjoyed your stay with us. We sincerely hope that you will come and visit us again soon? Kind Regards, Dominee.

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Banquet Room

Additional Information about Bannatyne Hotel - Charlton House

Address: Charlton Road, Shepton Mallet BA4 4PR, England (Formerly Bannatyne's)
Region: United Kingdom > England > Somerset > Shepton Mallet
Price Range: $133 - $500 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bannatyne Hotel - Charlton House 4*
Number of rooms: 28
Reservation Options:
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Bannatyne Hotel - Charlton House Shepton Mallet, Somerset
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Questions & Answers

Here's what travellers have asked, with answers from Bannatyne Hotel - Charlton House staff and other travellers.
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Questions? Get answers from Bannatyne Hotel - Charlton House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wi fi not always easy to access. Certain parts of the hotel not easily accessible if mobility impaired.”
Jwwyn, 30 Mar 2017 | Read review
“Room 14 has a wee patio and separate access. Very nice”
rikkitikkitaviLondon, 11 Mar 2017 | Read review
“I stayed in room 25 Doulting , that was quiet and with a Patio”
473jacquelineh, 7 Mar 2017 | Read review
“Take a brolley with you if staying in one rooms that you have to go outside too !”
Dorsetsbest, 2 Mar 2017 | Read review
“Room 22 with 2 bathrooms”
848jeanettec, 1 Mar 2017 | Read review
5 of 5
Agoda.com
USD 95* /night
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Expedia.comUSD 107
TravelocityUSD 107
TripAdvisorUSD 95
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Prices are for 1 room, 2 adults
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