We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Bannatyne Hotel - Charlton House

Agoda.comUSD 116*
View Deal
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 134*
USD 116*
Great Deal
USD 131*
USD 131*
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Bannatyne Hotel - Charlton House
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

945 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 942: English reviews
Start your review of Bannatyne Hotel - Charlton House
 Click to rate
Bruton, United Kingdom
Reviewed 4 days ago NEW

I was recently treated to a Spa day at Charlton House and I had the most wonderful time ever! I am not normally one for pampering but I was made to feel so comfortable thanks to the amazing staff! One member of staff in particular stood out for me, Jess is the most wonderful lady!! She made me feel like...

 Report
Helpful?
Thank PharlyD
Reviewed 5 days ago NEW

We attended Charlton house for a friends wedding which was fabulous! Room was lovely, cant fault the service or rooms. That being said..... After returnng home we landed a letter from charlton house on our door step 2 days later. We had been charged £50 for a deep clean on the sheets as there was a small blood stain which...

 Report
Helpful?
Thank Anneandjames28
Brentwood, United Kingdom
Reviewed 5 days ago NEWvia mobile

We were given a spa day as a gift. We loved the hydrotherapy pool area with the jacuzzi effect and it was so warm! There is a hot tub and an outdoor seating area but not enough loungers. The ones there were very quickly taken up. It could also do with more seating around the edge of the pool. The...

 Report
Helpful?
Thank emma c
Reviewed 1 week ago

Shabby chic is a clever approach for this property which otherwise could look tired. However, it gets away with it and manages to feel at the luxury end of the market with reasonable prices. The location is good, if you have a car, for access to the gems of Somerset. The staff are friendly, if occasionally looking a bit bemused,...

 Report
Helpful?
Thank Matthew S
BannatyneCH, Front Office Manager at Bannatyne Hotel - Charlton House, responded to this review

Thank you for taking the time to write this all round positive review Matthew S. I am glad that you enjoyed every aspect of your stay with us. We pride ourselves on our relaxed yet professional approach to everything we do; focusing on customer satisfaction & smiling faces! I hope to see you back at Charlton House very soon. Best...

London
Reviewed 1 week ago

From start to finish we had a lovely stay here. Booked a last minute spa break and arrived at the hotel to be greeted by the lovely Sam who couldn't have been more helpful we had been upgraded to the Adam and Eve room which was large and comfy we quickly got our robes on and went to the spa...

 Report
Helpful?
Thank Purpleweej
BannatyneCH, Front Office Manager at Bannatyne Hotel - Charlton House, responded to this review

Thank you for taking the time to review us with some creative feedback Purpleweej. I am glad to hear that you enjoyed most aspects of your stay. Thank you for your comments about our friendly staff, Sam in particular. I will pass on your positive feedback. Just for future reference, we do recommend to avoid soaking in hot water for...

Upper Arley, United Kingdom
Reviewed 1 week ago via mobile

We enjoyed our stay and treatments at the spa. The food was really great and all the staff were friendly and helpful. I would recommend staying here! It's unfortunate that the hotel does have its share of negatives. The hotel and our room looked really opulent on first impressions but when you look close it's a very fake and staged...

 Report
Helpful?
Thank James W
BannatyneCH, Front Office Manager at Bannatyne Hotel - Charlton House, responded to this review

Thank you for taking the time to review us with some creative feedback James W. I am glad to hear that you enjoyed most aspects of your stay, we pride ourselves on our customer service & I am glad this was reflected during your time with us. As I'm sure you can imagine with such an old property, Charlton House...

Reviewed 1 week ago via mobile

We spent 3 nights at Charlton House for our mini moon break in April. The front of house and spa staff were wonderful, especially the reception team who answered all our questions. We had a brilliant stay and hope to visit again for our anniversary or another break soon. I would give 5 stars however we didn't feel the kitchen...

 Report
Helpful?
Thank Jennifer P
BannatyneCH, Front Office Manager at Bannatyne Hotel - Charlton House, responded to this review

Thank you for taking the time to review us with some creative feedback Jennifer P. I am glad to hear that you enjoyed the majority of your stay. We pride ourselves on great customer service & I am glad that this was reflected, however saddened to hear that you did not feel welcome in our restaurant. I would very much...

Taunton, United Kingdom
Reviewed 2 weeks ago via mobile

Another fantastic night away in this gem of a boutique hotel, complimentary upgrade on check in was a lovely surprise, great facilities, wonderful food, amazing treatments, a truly great place.....see you next year

 Report
Helpful?
Thank Jenoli2016
BannatyneCH, Front Office Manager at Bannatyne Hotel - Charlton House, responded to this review

Thank you for taking the time to write this short & sweet review Jenoli2016. I am glad that you had a great time with us at Charlton House! I look forward to welcoming you back very soon. Best wishes, Lewis Collins

London, United Kingdom
Reviewed 4 weeks ago

We booked a one night, two people spa package at Charlton House. We double checked before we booked that baby's are allowed and, as a family, we were excited about our stay. The house was beautiful and the decor matched the elegance and history of the building. The staff were very friendly and welcoming. We did not stay long enough...

 Report
Helpful?
Thank Laura-Ellice
BannatyneCH, Front Office Manager at Bannatyne Hotel - Charlton House, responded to this review

Thank you for taking the time to review us Laura-Ellice. I am glad to hear that you enjoyed the majority of your stay with us. We often host weddings here at Charlton House & try to keep disruption to a minimum for our guests. However for future reference; Exclusive Use weddings do not commence until 3pm so shouldn't have affected...

Reviewed 4 weeks ago via mobile

We arrived for our one night stay early on Saturday afternoon. From the outside the hotel is grand and the small grounds to the front very well kept. The stream and fountain, which acts as a roundabout, were lovely features which added to the stately feel of the place. Parking was plenty and close to the entrance. Inside, the reception...

 Report
Helpful?
Thank Ben P
BannatyneCH, Front Office Manager at Bannatyne Hotel - Charlton House, responded to this review

Thank you for taking the time to review us with some creative feedback Ben P. I am glad to hear that you enjoyed the majority of your stay with us, however disappointed to hear that you felt your restaurant experience left room for improvement. I would really appreciate some more information regarding this so we can fully investigate. If you...

648 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (389)
Viewed
Room/Suite (60)
Viewed
Hotel & Grounds (81)
Viewed
View from Room (15)
Viewed
Dining (18)
Viewed
Bathroom (17)
Viewed
Pool/Beach Area (5)
Viewed
Family/Play Areas (1)
Viewed
Other (192)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (234)
Viewed
Adam and Eve Room (33)
Viewed
Amenities (22)
Viewed
Orchard View Room (38)
Viewed
Osler Room (45)
Viewed
Dining (19)
Viewed
Secret Garden Room (34)
Viewed
The Hotel (43)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (25)
Viewed
Dining (2)
Viewed
Hotel & Grounds (9)
Viewed
Room/Suite (5)
Viewed
Pool/Beach Area (1)
Viewed
Other (8)
11/06/2017 12/06/2017
Hotels you might also like...
Also consider these accommodations in or near Shepton Mallet
8.8 km away
Best Western Plus Swan Hotel
11.2 km away
Ston Easton Park Hotel
Ston Easton Park Hotel
#1 of 1 in Ston Easton
651 reviews
11.2 km away
Wookey Hole Hotel
Wookey Hole Hotel
#1 of 1 in Wookey Hole
972 reviews
Show Prices
Show Prices
Show Prices
10.9 km away
Best Western Plus Centurion Hotel
24.4 km away
Apsley House Hotel
25.8 km away
Macdonald Bath Spa Hotel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Banquet Room

Additional Information about Bannatyne Hotel - Charlton House

Address: Charlton Road, Shepton Mallet BA4 4PR, England (Formerly Bannatyne's)
Region: United Kingdom > England > Somerset > Shepton Mallet
Price Range: $140 - $504 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bannatyne Hotel - Charlton House 4*
Number of rooms: 28
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, Hotwire, Travelocity, Agoda, Priceline, Cheap Tickets, TripOnline SA, HRS and Hotel.de so you can book your Bannatyne Hotel - Charlton House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Bannatyne Hotel - Charlton House Shepton Mallet, Somerset
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Bannatyne Hotel - Charlton House staff and other travellers.
9 questions
Ask a question

See all questions (9)

Questions? Get answers from Bannatyne Hotel - Charlton House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the rear have nice views of the garden”
F819JCmatthews, 19 May 2017 | Read review
“upgrade to the deluxe for an extra £30. It was worth it.”
Laura-Ellice, 1 May 2017 | Read review
“Wi fi not always easy to access. Certain parts of the hotel not easily accessible if mobility impaired.”
Jwwyn, 30 Mar 2017 | Read review
“Room 14 has a wee patio and separate access. Very nice”
rikkitikkitaviLondon, 11 Mar 2017 | Read review
“I stayed in room 25 Doulting , that was quiet and with a Patio”
473jacquelineh, 7 Mar 2017 | Read review
5 of 5
Agoda.com
USD 116* /night
View Deal
Hotels.comUSD 131
Expedia.comUSD 131
Booking.comUSD 134
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates